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Forward2Me has a rating of 4.7 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
I attempted to have an item that is unavailable in Australia sent to me on about four occasions. Still, the sellers were unable or unwilling to proceed when shipping the article. So I decided to use the services of Fordward2Me. I was pleasantly surprised to discover that they were willing to have the item repackaged and sent to me. The staff I dealt with were very understanding and helpful in ensuring I received the best service. I highly recommend that anybody with problems with overseas shipping get in touch with Forward2Me and they will ensure that your needs are met. The staff member who dealt with me provided excellent service and deserved a five-star rating.
Date of experience: November 27, 2022
I purchased 3 small items that you can't get in the US. These items were shipped in a box to my UK address provided by forward2me. When they received the package they had to combine and repackage them. This part was the only part I didn't understand or like. Why do you need to combine and repackage something that was already combined and packaged? After that they shipped my package to the US and less than a week later I had my items. Their shipping rates are reasonable and I'd defintely use their service again.
Date of experience: January 26, 2023
Forward to me were not truthful in the execution of their service. I was told I had no choice but to repack my parcel which everytime I chose the option I was put at the back of an ever growing queue. Then that I had to use a courier to send the package which was the size of a letter and had a value of less than 5 pounds. I was told this would cost me 35 pounds altogether. Once I queried this huge cost I was told it was the only way and that I would be receiving benefits of a private courier. Benefits I didn't need or want. So it ended up costing a small fortune for its worth. Won't use them again which is a shame as I used them in the past and didn't experience any of this.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2023
I have been using F2M for a while now and recently shipped a package from Guernsey to South Africa. Our office were closed for the festive period and our warehouse managed specially came to the office, received the package from DHL and put it into storage because we were closed. When we reopened in January, we started the process to check and receive the goods. On opening of the package, the goods were broken. The fragile glass items were not even packaged properly with soft fragile goods protecting material but merely put in a box. When i contacted F2M, the blankly refused to honor the insurance i paid for saying that i should put a claim in 24 hours after receiving. I explained that we were closed for the festive period but again, refused to submit the claim. They are unethical in every sense of the word, taking money for insurance at a hefty premium and not honoring when called upon.
Date of experience: January 17, 2023
Hi Renier,
Thanks for your feedback,
Any service that you use will state a time frame for submitting a claim. Our terms and conditions for claims states that you must advise us within 24 hours of receiving the shipment. This is shown on our terms of trade https://www.forward2me.com/terms-of-trade/ and also from section 12.2 and on our protect+ page https://www.forward2me.com/protection-guarantee/. The shipment was delivered to you on the 19th December which means we would have required notification of the damage on or before the 20th December 2022. You state this was not possible because the delivery address for the shipment had been closed during the national holidays in December 2022 but someone had been available at the address to accept delivery of the goods on the 19th December. Therefore, the goods had been accepted and were in your care since delivery from the 19th December.
Kind regards
Hayley
I want to thank GIRLIE from Forward2me's team based in Germany for her exemplary assistance.
When faced with the stressful issue of a misplaced package, GIRLIE's rapid, proficient, and systematic approach eased my worries. She diligently managed to locate my package swiftly with clear and timely communication.
Her commendable service is a shining example of Forward2me's customer-centric approach.
Date of experience: June 10, 2023
Hi Dmitry.
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the swift action, support and communication that was provided to you by our agent, Girlie.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I found Forward2me on the internet for getting my UK shipment to me in the USA. I was having some difficulty in navigating the forward2me website and requested some help in moving my package through the process but was not being very successful until Kat got involved, straightened me out and uncovered the roadblocks. I had mentioned that F2M needs either some screen shots of the right way to process the package through the system or maybe a short instructive video for first-time customers to help them through the process. Thanks to Kat I think that will happen.
Date of experience: June 15, 2023
Hi Richard.
Many thanks for this fantastic feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Kat.
I shall pass on your gratitude to them personally and we will definitely consider your suggestions regarding visual tutorial aids for navigating through our website more easily.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Thanks very much for Aimee's help
When I first use Forward2Me, I don't know how to deal with 'On Hold' Status.
Thanks Aimee very much! With her/his patience & help， I can ship my prepaid card to china.
Date of experience: December 31, 2022
Hi Yuheng.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
On behalf of everyone at forward2me, we wish you and your family a very Happy New Year!
Kind regards,
Hayley
I am delighted and I thank this service as well as the Sav who was fantastic my contact Jane was extraordinary in the communication service throughout the reception to the sending of my package. I thank you once again for all this and I say see you soon for another reception.
Date of experience: October 21, 2023
Hello Maxime,
Thank you so much for your kind words and appreciation! It's always our goal to provide the best possible service to our customers, and it's heartwarming to know that both our team members, Jane, made your experience extraordinary.
If you ever have any questions or need assistance, please don't hesitate to reach out to us.
Best regards,
Aimee
I used forward2me service (UK Free tax => York House, Green Lane West) for the first time. I had an issue with my parcel not delivered to me because of courier company and I had no track of the process. I sent a simple email to forward2me support team (Girlie, Nica and Chris) that I have no idea about my delivery.
In no time, Girlie, Nica and Chris started tracking my request, providing me tracking id and more and more details of the delivery status and pushed the courier company to release the product from local custom and send to the customer address. And in 2 to 3 days, I received it because of forward2me.
They are providing great service. Thank you all!
Date of experience: June 15, 2023
Hi Ahsan.
Many thanks for taking the time to provide your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agents, Chris, Girlie and Nica.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We will look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I wanted to order something from a shop in UK which does not deliver to Germany.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.
Date of experience: October 11, 2022
The website said i had to get my parcel repacked and i paid a fee for it but when it came, it was in the same packaging as the company that I bought the product from. I find this misleading esp since i was told there was over 900 parcels that need to be repacked and I had to wait. In the end, I paid for fedex to send me the items. I won't be using this forwarding service again.
Date of experience: April 6, 2023
Hi Hanshe.
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking. The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received. If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley
I had not filled in my adress correct on the label for the package arriving too forward2´s facility so i was not 100% sure that the package would arrive to the right location, but after contacting their customer service i got help with everything and could relax while they helped me solve the problem.
Quick response time from the customer service and very proffesional.
Date of experience: February 28, 2023
Hi Adam
Many thanks for taking the time to submit this review.
You are very welcome. It was a pleasure to assist you with your queries and concerns.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
It was very easy to use this service to purchase items from UK and forward to the US. There was one thing that came up with the package, but Stramie was quick to help resolve the issue. Thank you for your help with this!
Date of experience: March 11, 2023
Hi George
Thank you very much for your lovely comments.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Stramie.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
The service was very fast. I got an email the day my package arrived at their location and was given options how to shipped to my fowarding address. Great service easy to use. A lot of options to choose a carrier to ship from.
Date of experience: December 15, 2022
I am very happy that I am a Forward2Me customer, as they provide the best services and are very, very interested in customers, their inquiries and problems. I encountered a problem with a shipment that belonged to me and I contacted them, and the employee nica solved this problem in a short time. Thank you
Date of experience: May 15, 2023
Hi Ibrahim.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our Customer Experience agent, Nica.
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Would highly recommend to anyone living abroad. I'm an expat and ordered a buggy, a crib and many other large items to Doha. It was way more cost effective and shipping was reasonable and fast! I was kept up to date with the repacking of certain items - would defo use again
Date of experience: October 26, 2022
I bought an item and shipped it to my Germany warehouse, but the seller forgot to add my account id to the shipping label, so the stuff couldn't immediately picked it and added it to my account. Fortunately, the stuff in Germany warehouse is very kind and professional, and they added it to my dashboard eventually. But 30 days had passed, in theory, I need to pay the storing fee, but I contacted with the customer center and told them what happened, they're willing to waive the storing fee, I really appreciate it.
Date of experience: August 9, 2023
Hi JY,
Thank you so much for taking the time to share your experience with Forward2me!
We truly appreciate your feedback and are delighted that Nica was able to assist you effectively throughout this process.
We're glad to hear that our team in the Germany warehouse was able to rectify the situation promptly and professionally by adding the item to your account package inbox.
Please rest assured that your positive feedback will be shared with Nica and the rest of the team.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Waiting since february for my package. And now i got a mail that i should pay a fee because u store it (against my will) i will report your page as fraud. I cant send it from your page to me because the error message on the JP adress.
Already told your service 1000 times what the problem is.
In conclusion, i bought sth shipped it to you and now forward is not shipping it to me and keeping my stuff, this is $#*!ing fraud. Solve it now or i will report this. Im so done with you
Date of experience: April 12, 2023
Hi Serge,
Thanks for the feedback.
I can see you have been in contact with one of our senior advisors, Aimee, regarding your shipping issue. We are currently waiting for you to approve the PayPal payment for your shipment at the Japan warehouse. Please continue to work with the Customer Experience team. We will do our best to ensure this matter is resolved for you as quickly as possible.
Kind Regards
Hayley
I use Forward2me for my shopping from abroad and I am very happy with the services provided as a very reasonable cost. Nica from customer services helped me very professionally when I had this one time error and received a big bill of storage, he was very kind and asked my reasons for this and I explained that I was under the impression that there were already shipped and he kindly waived off the storage fee. Thnks Nica
Date of experience: May 22, 2023
Hi Alpay.
Many thanks for your feedback.
We are so pleased to hear that you are satisfied with our service and with the support and communication that you received from our Senior Customer Experience agent, Nica.
We shall look forward to assisting you with shipping again very soon.
Kind Regards
Hayley
Fast and smooth service just fixe stars! The best way to make make your deliveries out of UK to Europe!
Date of experience: March 7, 2024
It was a good experience except the shipping from Fedex which I believe it is not the issue of forward2me as it took forever to get the package. However, I wish forward2me support the full experience from A-Z
Date of experience: December 12, 2022
Hi Mohammed.
Thanks for your feedback.
In response to your concerns relating to the transit times for your shipment, I understand that you paid for FedEx Connect which states a delivery time of up to 8 business days to Saudi Arabia.
Please be aware that all transit times provided by the couriers on our website are all subject to any unavoidable connection or transit delays and local customs clearance. All transit times provided on our website for the courier services offered should only be seen as estimates.
I have looked at the date that your shipment was dispatched from our UK warehouse, which was Monday 28th November and the shipment arrived to your address in Saudi Arabia within 7 business days.
All tracked courier services that we offer will add additional business days to the original estimated transit time to ensure there is sufficient time to transport the shipment to the local sorting facility, get the shipment cleared for export and finally dispatched to the destination country.
Overall, we feel that you have had a very successful shipping and delivery experience through the FedEx Connect service.
I hope this helps you further and please do let me know if you have anymore questions or concerns in the meantime.
We do not wish for these issues to deter you from using our services again in the future and we hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Recently, I bought a watch and selected forward2me to send it to the USA. After DHL made the mistake of sending the watch back to Forward2me in the UK. I had the worst experience of my life with Forward2me. They refused to honor the Protect + Guarantee insurance and damaged my watch box and watch. And when I asked for pictures of the damaged box, they send me pictures of a similar box with no damage done to it. If I'm you I'll stay away from these people. They cheat, lie and cover things up to avoid liability. They'll go the extra mile for not honoring their Insurance.
Date of experience: January 15, 2023
Hi Carlos.
We are sorry that you feel this way and we appreciate you sharing your thoughts here. However, we would like to take the opportunity to clarify a few things.
Your watch was returned to us by USA customs by DHL due to customs refusing clearance for the watch and insisting that a CITIES certificate would be required. The access damage to your watch box was identified by our processing team when the watch arrived back to our UK address from USA customs. The access damage on the watch box matched up to the cut marks from the original package tape under the customs tape. This indicated that the access damage to the watch box was caused at the point of customs carrying out the physical inspection of the watch. It clearly states from our protect+ page https://www.forward2me.com/protection-guarantee/ that our Protect + has certain key exclusions that apply and one of the exclusions stated is indirect loss or damage. Any damages caused by customs are classified as indirect damage. While we are happy to offer refunds and/or compensations to eligible customers, we had reviewed your damage claim and we found that it did not qualify for a claim under Protect+ guarantee as the access scratch or cut to the watch box was not due to our operations or due to courier handling. However we did still offer to reimburse your Protect+ fee as a one time service gesture.
Kind Regards
Hayley
I was incorrespondence with Kevin from Forward2Me Customer Service about obtaining additional shipment options for my package in my inbox.
He replied every and each of my mails with patience and kindness and explained status of my package and my options.
And he managed to define additional shipment options to me as my package was suitable for them.
I felt relieved now. And I am grateful to Kevin for his helps. I wished a happy day to him.
Date of experience: November 18, 2022
In my packaging dashboard there were sudden packages with an expired storage date. They were identified as late bookings by the warehouse but the system would not allow to pay the invoice without the extra storage costs. As I could not be aware of these pacakges and therefore not be blamed for these lost packages, NICA came with the solution to waive the storage costs with a discount code so I could arrange shipping for the proper price.
Date of experience: July 8, 2023
Dear Patrick,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Senior Agent Nica.
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
Jane is an amasing assistance.she work like magic. Always there to assist and always ready.wow that what this company need
Products used:
I was mostly in for spare parts
Date of experience: February 13, 2024
Hi Joeliff,
Thanks for the 5 star review for Jane!
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Perry
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking. The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received.
If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley