Forward2Me

After some address problems caused by DHL not delivering to your address it was a bumpy start but I will use your services again with GLS to ship you and it seems to work fine now! Thanks a lot, I'll be back!

Much thanks for Forward2me UK warehouse team and specifically "JOYCE",
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
JOYCE communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for JOYCE.
All the best,

Ein Paket von mir war nirgends aufgetaucht, aber beim Chat wurde mir sehr freundlich und schnell weitergeholfen und dann war es bald da.

The shipment was received, processed and sent in a timely fashion and my whole experience was really positive.

I had a problem with an inventory in my locker due to certain inconveniences and one of the workers managed to help me solve my problem, I am very grateful to Jane from Forward2Me for helping me so quickly

Ordered a jacket from London to be sent though this service. After noticing it was delivered to my UK address and not receiving notice on how to get it shipped to my address, I emailed them. They then told me it was because it had to go through a second inspection after the first one, which is ridiculous. (keep in mind this was after giving me run around for tracking numbers and sender details, which im sure they already had) they're autobot kept closing my requests without answering my questions. Finally they tried to say that the item wasn't there, when that is a lie because they told me it was there and they needed to do a second inspection. They then asked me to send proof as if I didnt already send them a tracking number. I sent the proof and I haven't gotten a response yet, just another autobot merging my request.

Frustrated and scammed, I will give them one more day to make this right or else im getting a refund and filing a report. This is disgusting.

Unfortunately, two of my items were damaged in transit as they were incorrectly repacked by F2M. However, Nica, in customer service did a great job getting the damaged items reimbursed and even refunded my shipping cost! She was friendly, courteous, and made sure that I was satisfied with the outcome. This is the second shipment that arrived damaged. The first problem (also the fault of the repackers) was never resolved so I truly appreciate Nica's assistance.

F2M recommended my package should be repacked because the original box was not very strong. I hesitated but confirmed. When the package was arrived I was so pleased. Their new external packing was very strong and secure. Inside the original packing was indeed very weak and not suitable for international shipping. This is caring for their customer and I say thank you.

We received the shipment in Dammam, Saudi Arabia. We had good communication and high responsiveness, and the customer support team was very professional. We are happy with this experience. We want to thank all the team in forward2me and speciall thanks to Kat Santiago for her professional handling and support.

An incredible pair of Adidas shoes were gone in minutes from the Canadian site and I thought all hope was lost, but I received an announcement that forward2me now had a location in the US so I decided to give them a try and they did not disappoint. Ordered from Adidas US on Sept. 18th and had them on my feet Sept. 28th. Probably would have gotten here even sooner if I hadn't held things up incorrectly inputting my shipping address! A fantastic CSR, Jane, responded immediately; investigated the situation; and helped me get that sorted easy peasy. I would not hesitate to use this service again. So happy to be able to buy from the American shops I love that don't ship to Canada without having to bother friends and family South of the border!

Fast, simple and easy to use, excellent service with good customer service, thank you Nica for answering all my questions when asking for details about my shipment, for your patience and for helping me, very good prices and I really hope I can come back to use them some other day.

I ordered 2 Mathmos Lava Lamps and used Forward2Me to ship to the USA. Extremely pleased with the repackaging and time to ship. Lamps arrived in perfect condition. I would definitely use Forward2Me again.

This is my first experience with forward2me services. The only down side is that the freight charges was double the cost of my purchase/shopping. The package is 1.51kg and came in a big box (I believe it's from the retailer) resulting in the high freight cost which was more than SGD200. As my purchase is 3 clothing items, they could be folded and repacked into a smaller box or a poly mailer. Perhaps forward2me could provide repacking services for such items. Thank you.

Bought an item to get delivered here. On there website they show nothing about not allowing shipping to UK. Infact they show shipping to uk is 9pounds. So i went ahead and ordered my one time product to them and it got there, then on the site it wouldnt let me ship to UK obvious sign of a scam, so i contact them adn they say oh we dont ship to uk. They asked for the item invoice, so i provided, they refused to send, asked for a bank statement, i sent it they refused to send it. They started telling me oh thats not how an invoice looks, well im sorry thats how GOOGLE makes their invoice. Now im out of pocket with no item and staff even have the audacity to ask me for my card details. Will Update if they actually deliver. This is my 7th email to them and they refuse to give it to me.

One item from my order arrive at USA F2me warehouse and when missing. Contact F2me customer service for help. Handle by Regilyn from F2me. Took few days and she found my item. Thank you Regilyn. Thank you Forward2me.

I has no idea this type of solution existed! So effective, efficient, excellent communication and user friendly! Will definitely use again when the occasion arises. So wonderful to have the option!

Had a great experience with Forward2Me! Honey did an outstanding job answering all my questions! I highly recommend Forward2Me, and will definitely be using them again!

Contacted Aimee about the delays of a UPS package. Contact with UPS was made but we could not establish from UPS what the delays were and why the package appeared to be stuck in the UPS warehouse. Eventually after emails too and fro UPS sorted the problem and the package was cleared by customs. The UPS customs fees seemed quite high but I paid these fees on line and the parcel was delivered on Thursday after a 2 week delay. The delays were due to UPS not informing anyone what the problems were and I will probably use DHL next time as although they are more expensive than UPS they normally communicate better if there are any problems. We got there in the end and the teddy bears have thankfully arrived safely! Thank you for your patience and help with this..

Many options for your shipping and they delivered faster then promised.
Had contact with the support, with a really nice person called "Girlie", who helped me and answered all my questions.

10/10

I was awaiting my delivery and wondered where it was; then I received an email from an employee here named Nika, informing me I could have a package but they weren't sure if it was mine. They worked to get my information correct based on their suggestions, and now everything is fine and I have a plushie coming soon. I'm writing this because I wouldn't have had a chance in getting this because it comes from Japan, and they made sure I was all right diligently. I'd like to say thank you to Nika.

The shipping of my product from original site to Forward2me was perfect and the time frame of reshipping it was also very speedy. But I believe there was an intentional inflating of my reshipping options/cost. My item was 7x4x2 inches, I have no idea what the box size was the item was sent in from the company ( it was cologne so use your imagination) but the repacking was a complete travesty. I was sent a box that could have held 2 laptops filled with tons of packing peanuts and I was given one delivery company and price option, 3 day express which I would have gladly saved money by choosing a slower service. Forward2me charges a minimal cost to resend it but why it would want to not charge slightly more and give less money to the delivery company's like DHL is beyond me. The cost was almost the same as having it shipped from the company. I will endeavor to never use this service again if possible.

My second time using this company and I'm pleased. I ordered a pair of boots from a UK-based luxury store during the Christmas crunch. Despite this, it took just slightly longer for Forward2Me to get my parcel to me. Equally importantly, my order had to be repacked and F2Me kept me continuously updated on the status of my parcel prior to delivery.

Would use the service again. Prices aren't low (about 50 GBP via DHL to send my boots, not including the optional insurance of 20 GBP), but I think it's worth it for peace of mind.

The whole process was convoluted and incredibly time consuming. By the time I had completed all of those steps, the cost was then presented to me... By that point, I was well and truly committed to getting the items to me, so I went ahead and did it, but holy hell did I regret it! Almost AUD $400 just for the shipping of a 40cm x 40cm x 40cm box of skincare and makeup. Nothing flammable, no aerosols etc. I would expect an inflated price if that were the case, but no. Just no.
Sent "express" but still ended up taking approx 2 weeks longer than the exact same shipping company (purchased through a different company) as F2M hadn't completed the required documentation, so it was held up at customs.
Would not recommend, unless you love burning your money and have an excessive amount of time to kill.