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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Aimee, who is in charge of the UK warehouse, provided accurate and prompt answers regarding combine and repack. They also helped me fill out the tracking fields.
Thank you very much.
Date of experience: October 18, 2023
Custom service is very helpful.
Help me solve my problem many times.
Received packages login fast. Repacking with care.
Can arrange items returning for me. And the first time is even free!
Date of experience: October 18, 2023
I wanted to order some heated insoles from Amazon.de that could not be shipped by them to the US. I used the estimation tool at Forward2Me to see approximately how much it would cost to have them forwarded based on the size and weight of the package. It was expensive, as expected, but I decided to go ahead with my order to Amazon.de and pay for forwarding.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers on the estimation tool had shown. This brought my total price for the already expensive insoles to a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received throughout this lengthy, time-consuming process from Nica at Forward2Me. Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.
Date of experience: February 17, 2024
Hi Dennis,
Thank you for taking the time to provide detailed feedback.
Firstly, I want to express my sincere apologies for the inconvenience and frustration you encountered throughout this process.
I have checked the conversation with one of the agents, its appear that your packages were marked as battery and however, as they are 2 batteries in equipment it wont restrict you from shipping directly from your account.
I apologize for any confusion or inconvenience caused by the discrepancies between the estimated and actual shipping costs. However, if you have the correct weight, dimensions and if you added the correct city and post code from pricing page you will get the same shipping cost as your physical packages.
I also want to note, that we do not offer forward2me lite and lite x from the Germany warehouse this is only being offered from the UK warehouse only.
Your feedback regarding Nica's exceptional support is greatly appreciated, and I'll make sure to pass on your kind words to her and the rest of our support team.
Regarding your concerns about our business model, please know that we take all feedback seriously and are continuously working to improve our processes and communication to ensure a more transparent and seamless experience for our customers. We have reached out back to you on email to get further information about this feedback.
I hope to have the opportunity to restore your confidence in our services.
Kind regards,
Forward2me
Every time I use Forward2Me I'm shocked at how fast I receive the item(s)! Super fast shipping with tracking and always reliably dropped off in the expected window. Great service!
Date of experience: December 15, 2022
Superb service 5 star rating very helpful, fast response and great at solving problems
Date of experience: March 20, 2024
Many thanks for the 5 star review!
I ordered two items from different places in the UK. Within a week they arrived in Greece and the shipping quote was reasonable!
Couldn't ask for more!
Thank you
Products used:
Shoes
Date of experience: September 28, 2023
Hello Marianna,
That's fantastic to hear! We're happy that you had such a positive shopping experience, especially when ordering items from different places in the UK and having them arrive in Greece within a week. It's great to know that the shipping quote was reasonable and that you're more than pleased with your new shoes. If you ever need anything else, feel free to reach out. Many thanks!
What started off very choppy with Forward2me in my first week was handled very well by Regilyn at the Customer Support team.
It's my first time using this service, and ordered items from Fred Perry UK to be shipped to Singapore - a couple shirts and a cap to be exact. When it arrived at the forward2me UK address, it was first flagged as unsafe - and the only option I had was to repack it (and hence the more expensive shipping options). I contacted their customer service team, and Regilyn responded and removed the flag, marking it as safe. Not entirely sure how 2 shirts are unsafe - but that's a story for a different day.
Unfortunately this led to the next issue, I wasn't able to find the Lite and Lite X options for direct shipping, and all that was available was 60 GBP shipping option, which were prohibitively expensive for shipping items worth 100 GBP. This was a complete mismatch to their pricing calculator, which I had used for the same dimensions and weight for my package - the options and pricing there were a lot cheaper than the actual options I was presented with.
After a few days of back and forth emails with their customer support team to ask for clarifications, which was frustrating me as nobody bothered to respond to me properly, Regilyn finally took ownership, called me and assured me that she will ensure that my concerns were addressed, and within minutes I had confirmation that the package was going to be sent to Singapore.
From being a frustrated customer, she really stepped up to make sure my questions were finally getting the response from forward2me.
Date of experience: January 28, 2024
Forward2ME did everything I asked, and even had a nice thank you note from Simon who knew the product I was having shipped out. It's pricy, yes, but it's the price for peace of mind.
Date of experience: December 20, 2021
Hi Cuen,
Many thanks for taking the time to review our services.
I'm pleased to hear that you are happy with the overall service however you found the pricing quite high.
Please feel free to contact our Customer Experience Team, they are there to help and may be able to give you some advice on how to obtain the maximum value for shipping going forward.
We look forward to helping you ship again in 2022.
Kind regards,
Tracy.
I would really recommend using forward2me. I used the service to forward packages from Uk warehouse to my home country (Saudi Arabia). It was good. I also like their support to resolve any issue.
Date of experience: April 19, 2023
Aimee was very helpful with allocating a package to my account. Customer service and response time was very great. I definitely recommend using forward2me.
Date of experience: February 10, 2023
Hi Brandon
Thanks for your feedback.
We are so pleased that you are satisfied with our service.
It is great to hear that you received fast responses and a high level of support from our Customer experience agent, Aimee.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
My experience with Foward2me It has been excellent. Customer service is first class always attentive to resolve or answer any questions you have. I'll keep doing business with them, for sure.
Date of experience: September 29, 2022
Using for transferring things to Cyprus from Amazon.de mostly. Very fast and reliable. Also great support, one of my package was on hold and Regilyn helped me to fix the problem in a minute.
Date of experience: May 11, 2023
Hi Nik
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our Customer Experience agent, Regilyn.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon. Take care.
Kind Regards
Hayley
After some confusion about one of my packages, Aimee sorted it quickly and perfectly. The F2M is lucky to have such a calm and efficient employee as her on their staff.
Date of experience: December 3, 2022
The service I received for a rather unconventional question was great. They were emediately able to help me with my issue. Fast response and kind support. I feel like I am in good hands there.
Date of experience: June 2, 2023
I have been using forward2me for years now, never had a single issue, always satisfied. Absolutely great this time as well, very pleased, again, as always. Many thanks to everyone at fw2me!
Date of experience: September 23, 2022
Excellent service. Items always arrive intact and on time.
My overall online "global" shopping experience has been enhanced and eased because of foward2me.
Date of experience: October 6, 2022
*******814 IS FEDEX TRACKING NUMBER FOR ALL THE MULTIPLE PIECE OF 5 PARCELS FROM LANCASHIRE UK TO MALAYSIA, WHICH ARRIVED IN ONLY 8 DAYS. SINCE SATURDAYS AND SUNDAYS ARE WEEKEND HOLIDAYS AT FEDEX MALAYSIA, THE PARCEL REACHED ME ON NOVEMBER 14TH 2022. THE OPTION I USE IS FEDEX ECONOMY.
FEDEX HAS BEEN PRACTISING FAST DELIVERY FOR YEARS. THIS HAS BEEN EVEN MADE MORE POSSIBLE WITH THE HIGHLY EFFICIENT STAFF AT FORWARD2ME. BESIDES, HAVING MULTIPLE PACKAGES SHIPPING OPTIONS IS THE MOST IMPORTANT FEATURE OF FORWARD2ME. I MUST ADMIT NOT ALL FORWARDING COMPANIES WOULD OFFER MULTI PIECE SHIPPING OPTION IN ONE GO, SUCH AS THIS.
I AM COMPLETELY SATISFIED WITH FORWARD2ME SERVICES.
LAWRENCE PHAN (SUITE NUMBER *******)
Date of experience: October 29, 2022
Hi Lawrence
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
I will reach out to you directly to discuss your feedback in more detail.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
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Hi Lawrence.
Many thanks for your feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Great customer service just need to be patient
Thank you for your return call Kat and many thanks to Jane and Aimee
Date of experience: March 2, 2024
Hi VAHAB,
Thank you for taking the time to leave your feedback! We're delighted to hear that you had a positive experience with our customer service team, and we greatly appreciate your patience and understanding throughout the process.
We'll be sure to pass on your kind words to Kat, Jane, Aimee, and the rest of our team. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Best regards,
Regilyn
My shipment contained alcohol (beer) and due to export/import regulations from the UK warehouse to Germany (thanks, Brexit) I needed to contact customer service - and I thought, "great, that'll take weeks".
But - quite the contrary. I've had the pleasure to have staff member Honey assigned to my case - and she was very helpful, super responsive and guided me through the process in no time, always very clear what the next steps are, what I need to do when, what options I have, etc.
Based on this experience I can definitely recommend Forward2Me - and would like to say THANK YOU!
Date of experience: June 15, 2023
Hi Markus
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I had used a few different conpanies in the past before I found Forward2me. They are by far, the best. Reliable, very fair pricing, great service, excellent response time.
Date of experience: January 27, 2023
I have used Forward2Me since 2014. I have shipped 83 parcels from the UK to Australia. Forward2Me is a very good service. Reasonable prices, reliable and customer-oriented. Big tick.
Date of experience: January 18, 2023
Happy with the end results of this service, however the delivery did arrive a week late. No biggie but a more accurate expected delivery date would have been appreciated.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2023
Happy to recommend these guys, efficient service and reasonable pricing. I had a few questions for my first shipment and they were happy to talk me through any queries.
Date of experience: October 3, 2022
Forward2me has a very friendly and helpful customer service. You can ask anything and they always reach out to you in no time. They deserve more than five stars!
Date of experience: October 6, 2022
Forward2Me allows me to send my purchased items cheaply and quickly to Poland. The service is very professional and has good prices so I can recommend it to anyone
Date of experience: December 16, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hello Yaoying,
I'm glad to hear that you've had such a positive experience with the customer experience team! It's always great to know that they have been helpful in solving your problems and that the package delivery and repacking services are fast and careful.
If you have any more questions or need assistance with anything else, feel free to ask.
Many thanks,
AF