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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Received prompt assistance from Girlie for a UK package and resolved the issue.
Have used forward2me a few times now and the experience has been excellent.
Date of experience: September 9, 2023
Order only took a few hours to be sorted after delivery service dropped off the package at their warehouse. Next day package was out and arrived after the weekend. Extremely pleased with the service.
Date of experience: September 29, 2022
Got a package delivered to forwardtome had to wait 35 days for package to be repackaged and then I was charged 22 pounds extra than I was originally could pay the company I bought the package from very bad back up service nobody answers phone nobody answers email just telling you they received email I got an experience I wont forget so much hassle
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2022
Hi Tommy,
Many thanks for your feedback.
We are sorry to see that you have only provided us with a 1* rating.
Once again, we apologize for your recent repack request exceeding 48 hours, however please note that due to the ongoing industrial action with Royal Mail, this is causing large spikes in our workloads, beyond our control, and resulting in us struggling to hit targets on multiple occasions. We want to thank you for using our service and your patience while we work through these issues. We would also appreciate it if you could reconsider your rating.
Please be assured that we have already flagged the 2 separate repack fees that were charged to you unnecessarily and both have since been refunded back to your original payment method. The refund amounts should have already returned to your PayPal account.
Kind Regards
Hayley
Frustration often with lack of communication and website
Asked several times for discussion with Management and it is ignored
Lack of clarity arounf repacking and why it happens and then you pay get delayed and it still comes in heavy boxes over 20kg
Date of experience: January 20, 2023
Hi Simon,
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking. Upon further inspection of your most recent package I do feel our processing team made the correct decision with marking it for an advised repack as this was very beneficial to ensure the safety of your goods during transit. The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received.
If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
Kind Regards
Hayley
Not sure if the box was re-packed by Foraward2Me or not but it was far too big which resulted in me over paying for freight based on volume. It may have been the initial packaging from the Seller.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2022
Hi,
Thank you for your review,
Having assessed the details, we can see that your goods were shipped in the package used by the original sender (retailer).
It is common practice for retailers to use packages that are too large for the contents inside which is why we do offer a repack service, the aim of the service is to reduce the size of the package and in turn reduce the cost of shipping. This is a service that you can request from your package inbox.
If you can send us some photos of the package and how this was packaged inside we might be able to advise if repacking would have been cost effective.
The outside packaging and the inside packaging were torn as if pierced, so I guess the package was not handled properly before it arrived to me from the Forward2me warehouse.
Date of experience: January 26, 2023
Hi Tadashi
Thanks for your feedback.
Please note, all damage or loss claims need to be notified to us via email within 24 hours from receiving the shipment at your address. Please see section 12 from our terms of trade https://www.forward2me.com/terms-of-trade/.
This is to ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed.
Please contact our customer experience team to provide further details relating to your damaged shipment as soon as possible and we will do our best to help get this matter resolved for you
I hope this helps you further
Kind Regards
Hayley
The package was an Advent Calendar from John Lewis weighing around 5.7 Kg. When it arrived at Forward2Me they messaged me to say that there were 4 packages (1x10ml perfume, 1x12ml cologne, 1x Skin Care Product and the Advent Calendar. I knew nothing about the 3 small items and assumed they might be freebies from John Lewis, so I paid the extra £2 for a 'combine and repack'. When the package arrived it consisted of just the Calendar in the original John Lewis packaging. Also I was charged Total Chargeable Weight of 10.5Kg!
Date of experience: October 26, 2022
Hi Peter.
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within the beauty advent calendar as dangerous goods for shipping purposes. All beauty advent calendars that are received to us, we have to identify and input any restricted products that are within the advent calendars individually-we cant simply state beauty advent calendars as one single commodity. This will be the reason why you would have presumed there was additional items or freebies in your package.
Due to your beauty advent calendar containing restricted products, the advent calendar required a repack service prior to shipping to ensure it was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally. We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing beauty advent calendars that consist of products such as perfumes and we understand that the packaging requirements that we have to follow for dangerous goods shipments can cause an unavoidable increase in the overall chargeable weight and shipping prices for our customers with the courier.
We are sorry for any inconveniences.
If you still feel dissatisfied with the repacking that was completed for your goods please feel free to send an email and corresponding images of the package received to our Customer experience Team at info@forward2me.com who will be more than happy to look into this further for you.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Great and clear returns handling by Aimee when a 3rd party courrier who was supposed to pick up a package at the York House facility created a wrong tracking ticket. Thank you!
Date of experience: March 25, 2023
Hi Ferdinand.
Thank you very much for your lovely comments.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Aimee.
I will pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Nica helped get me my order after it got sent back she kept me updated throughout the process
Date of experience: March 5, 2024
Hello Robert,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Nica was able to assist you in getting your order, even after it encountered some challenges. Providing excellent service and keeping our customers informed every step of the way is always our top priority.
If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Regilyn
I needed a question answered and sent if off to support. HONEY assisted brilliantly and kept a watch out on my entire delivery.
Great support service! Well done HONEY.
Date of experience: November 2, 2023
Hi CM,
Thank you for taking the time to share your experience with our support service! We're thrilled to hear that HONEY provided you with brilliant assistance and took care of your delivery-related questions.
Your positive feedback is greatly appreciated, and we'll make sure to convey your appreciation to HONEY. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to assist you, and we're delighted to have been of help to you!
Many thanks,
Aimee
Always a pleasure to communicate with the friendly and helpful staff at Forward 2 Me. Special shout out to KAT, whom always is incredibly kind and helpfl.
Regards,
Robert
Date of experience: September 10, 2022
Hi Robert.
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Aimee was on hand to both support you and assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
I bought a puzzle from Amazon Japan and sent to to my address in Japan because the seller wouldn't ship to Australia.
They only offer the most expensive shipping to Australia. Cost me AU$82 to Ship a puzzle that cost me AU$80
Another company I buy from that does ship to Australia offer better and cheaper shipping options for the same size jigsaw puzzle that I bought. Their prices below are much better and fair. I will not be using Forward2Me again
Japan Post (Economy Air)
AU$23.21
Japan Post (Standard Air Registered)
AU$27.45
DHL (Express Worldwide)
AU$34.72
FedEx FICP (FedEx International Connect Plus)
AU$42.55
Japan Post (EMS Express)
AU$58.30
UPS (UPS Worldwide Express® Saver)
AU$123.02
Tip for consumers:
Offer
Japan Post (Economy Air)
Japan Post (Standard Air Registered)
Products used:
Cheapest express
Date of experience: September 7, 2023
Hello Jess,
Thank you for sharing your experience with us regarding your recent purchase and shipping with Forward2Me.
We understand your frustration with the high shipping costs for a puzzle from Amazon Japan to your address in Australia.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.
I will contact you directly via email to further discuss these offer we have.
Warm regards,
Aimee
Not a good experience. Took forever to repackage. Was very expensive at the end of the day. Won't use again. Once it left wearhouse was only 1 day late
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2022
Hi Liezel.
Many thanks for your feedback.
I can see your repack request slightly exceeded 24 hours. At the time a repack is requested, our system clearly states this can take up to 2 business days. That said, you are obviously unhappy with the price and so as a gesture of goodwill I'm happy to refund the C&R fee
Please note that due to the ongoing industrial action with Royal Mail, this is causing large spikes in our workloads, beyond our control, and is resulting in us struggling to hit targets on multiple occasions.
We want to thank you for using our service and your patience while we work through these issues.
For the peace of mind of all our customers we offer a price match guarantee. If you can find a cheaper service we'll refund you.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
There were a few issues with y parcel not showing up on my account but customer service was excellent and very quick. Once the parcel was in my account everything moved very quickly.
Date of experience: December 28, 2022
The service was absolutely excellent I had my good repackaged to save money on the shipping and they did an excellent job everything was packaged neatly and securely as not to get damaged
Date of experience: January 10, 2023
I've never used forwarding services before and I had a doubt concerning how to input the address on the website I want to buy from. Honey helped and explained me kindly what I needed to know.
Date of experience: July 3, 2023
Hi Kimberly,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Honey".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
Excellent experience so far, fast and reliable. They didn't lost a package and I like the flexibility to hold package for 30 days and combine. Tried myus.com in the past in UK and it was awful.
Date of experience: March 31, 2023
The system is kinda straightforward and works pretty well. Still, there are a few minor things that are worth mentioning - for someone outside the UK, the address generated by this service is hard to insert into the fields provided by most websites - this is fully my problem, not the Forward2Me (however some guide how to put it into the standard address fields might help). Also, the item needed repacking as if it was multiple items but it actually was originally in one package (at least according to the photo they provided me on reception at the resend facility). Lastly, it's kinda funny that the more expensive shipping is actually cheaper as there are online coupons for large discounts :). Overall pretty pleasant experience with the possibility to store the package for up to 30 days free (I had no time to deal with it in the first week or so). I would use again if needed something specific from the UK but would greatly appreciate an option to optimize the taxes process as they are still outside the EU and the shipment is then stalled in the process waiting for additional documents from my side...
Date of experience: December 13, 2022
I paid for EXPRESS to (estimate 1 to 2 days to arrive), which was well above 100 euro to ship. For whatever reason it took 5 business days to arrive, and this is realistically no different from the 6 to 7 day estimate for the standard shipping which is 5x cheaper. I will ALWAYS recommend to use NON-EXPRESS services as it seems whatever courier services they use for express just never are express and are only a tiny bit faster for a MASSIVELY much higher cost. Definitely not worth using those services.
I am sure this has largely to do with BREXIT but in this case they should not offer services that cannot hold their end of the bargain as it just makes them look bad.
Date of experience: March 22, 2023
Hi Chris.
Thanks for the feedback.
Your shipment was paid for on 08/03/2023 at 12:17. Unfortunately this was after the cut off time for our morning collection. Your shipment was still shipped and dispatched the same day at the UK warehouse on 08/03/2023 at 16:13.
From the terms of trade section 9 on our website https://www.forward2me.com/terms-of-trade/ this clearly states that the delivery times for the Forwarding Service will vary according to your delivery address and the courier chosen. All transit times stated by the couriers should only be considered an estimate and as a guidance as these would be subject to any transit or connection delays and exclude time spent in customs which is beyond our control.
We are committed to offering our customers the lowest prices in the industry and to ensure we continue to do this we also provide a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
Kind Regards
Hayley
She carefully informed me of the shipping status. A few hours later, I received a message saying it was ready to ship.
Date of experience: January 4, 2024
Brilliant company. So reliable and easy to deal with. Customer service is always prompt and excellent. All my shipping I need from UK to my place in Saudi I always use them.
Date of experience: August 27, 2023
Awesome support.
Super fast and super effective.
Madam honey Angela absolutely did best to help me as much as possible. She had absolute answers to my questions and solved my issue instantly.
Date of experience: July 3, 2023
Hi Johann,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Honey".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
I like this service. I used it for receiving items that are not sent directly to my country. Unfortunately the costs are high and this is the limiting factor in using it.
Date of experience: December 20, 2022
Perfect service ordered some item from UK to France
Once they received my package they took pictures of it and got message that they got it
When I asked them to ship it to me they send it the same day
I recommend their services!
Date of experience: December 19, 2022
I bought a single mens perfume from the UK... just one. Forward2Me emailed me that they needed to repack my order for them to ship to Canada. Now I've bought fragrances before in the UK but this perfume supplier didn't ship to Canada so I found Forward2Me online. Well, after using this service I ended up paying almost as much for shipping as I paid for my expensive perfume. What they did was repack my tiny parcel into another box which was 20 times the size which sky-rocketed my shipping charges. Just take a look at my pic that I posted here. If your reading this and work for Forward2Me. Let your manager know because I'm going to keep on posting and registering complaints on your company until they either credit me back in full or I'll 20x your loss by costing them new and repeat business. I wouldn't trust this company and other manufactures that I know have pulled out from using them as well as they've been garnering complaints for recommending Forward2Me to their clients. I wouldn't trust this company if I were you. Hope this helps. Cheers
Tip for consumers:
Don't use them...they repack your item(s) into much larger boxes and charge you way more than normal to ship your parcel(s).
Products used:
International Shipping
Date of experience: October 13, 2022
Hi Lee.
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within your package as dangerous goods for shipping purposes.
Your perfume would have required a repack service to ensure the perfume was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally.
We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing products such perfumes and we understand that the packaging requirements we have to follow for dangerous goods shipments can cause an increase in the overall shipping prices for our customers with the courier.
We are sorry for any inconveniences.
If you still feel dissatisfied with the repacking that was completed for your goods please feel free to send an email and corresponding images of the package received to our Customer experience Team at info@forward2me.com who will be more than happy to look into this further for you.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hello James,
We're to hear that you received prompt assistance from Girlie and that she helped you resolve the issue with your UK package.
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me