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Forward2Me has a rating of 4.7 stars from 1,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
The wrapped 5 glass perfume bottles together, threw in he boxes they came in away I guess. They should put them back in box to keep them from getting busted
Date of experience: October 1, 2024
Such a positive expert dealing with this company and their customer service representative Julie. She answered all questions and followed up promptly. She's anticipated my needs and followed through with all promises. I couldn't ask for a better experience. Aimee also assisted.
Date of experience: July 24, 2024
Many thanks for the 5 star review for Julie and Aimee❤️
Nica from the support centre of the Germany warehouse was GREAT, constantly keeping me updated and in the end solving my issue (damaged products) in the best possible way for me! I'm really satisfied of her support, but I can't say the same of the Forward2Me shipping.
Date of experience: September 5, 2024
They packed everything delicately and decisively to make sure it got to me and they shipped it in better condition than they received it. Awesome business when you need them. I trusted them with my collectables and they took really great care of them. A+
Date of experience: July 25, 2024
I'm very glade that Julie assist me she is very serious and hardworking
And the most important Julie had solved my all inquiries,
Thank you so much Julie...!
Take care, and always bee happy 😊
Date of experience: October 7, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Till Today I made only good expiriences with Forward2me. The Website is very stabil and easy understandable. The Customer Service very helpfull and they fix a little missunderstanding fast and easy...Thanks
Date of experience: August 15, 2024
Thank you so much for your kind feedback! We're delighted to hear that you've had a positive experience with Forward2me. It's great to know that you find our website stable and user-friendly, and that our customer service team was able to assist you quickly and effectively. We truly appreciate your support and are here to help whenever you need us. Thanks again!
The delivery times offered are completely incorrect. I paid £47+ for 1 business day delivery, and following purchase, was immediately notified by DHL that the delivery will take a week.
Date of experience: August 15, 2024
Hi Kasper,
Thanks for the feedback.
August 8,2024: Your shipment was picked up and processed at a DHL facility before making its way to East Midlands. Here, it was sorted and prepared for its next leg. By late evening, the package departed from East Midlands, heading towards Germany.
August 9,2024: Crossing Borders. Upon arriving at the DHL sort facility in Leipzig, Germany, the shipment was processed and quickly sent on its way. This facility acts as a hub for sorting and forwarding packages, ensuring they reach their next destination smoothly.
August 11,2024: Arrival in Poland. Your shipment touched down in Poznan, Poland. At this stage, customs clearance updates were regularly processed, indicating that the customs procedures might continue while the shipment was still in transit.
August 12,2024: Clearing Customs. The following day, the shipment underwent final clearance processing in Poznan. Customs clearance was successfully completed, allowing the package to move forward towards its destination.
August 13,2024: On August 13th, the shipment was out with a courier for delivery. The journey came to a successful end as the package was delivered in Poznan, Poland.
Please note that the transit times provided at the time of payment are estimates and cannot be guaranteed. Delivery times can be affected by various factors, including potential delays and local customs clearance.
I hope this clarifies.
Many thanks,
Forward2me
It was great!
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
Date of experience: September 18, 2024
Many thanks for the 5 star review. 😊
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 23, 2024
Thank you for reaching out and sharing your concerns regarding the shipping costs for your recent shipment.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight 0.85 kg so the shipping fees are calculated on the higher volumetric weight 2.57 kg.
We also noticed that you requested for repack for safety this will add to the total volume of the box.
The costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
Many thanks,
Forward2me
This was my first time shipping with Forward2Me, and they sure won my heart! I was really impressed with the delivery time. I would definitely recommend.
Date of experience: September 10, 2024
I would like to express my satisfaction with the service I received. Nica was extremely patient, helpful, and polite. They took care of all my needs in an exemplary manner. I highly recommend their service and am very grateful for the excellent support provided!
Date of experience: July 18, 2024
Hi Phelippe,
Thank you so much for leaving a positive review for the business! We strive hard to provide quality services to our customers like you!
We appreciate your continued patronage!
Hi, kat nica and Julie all did a great job helping me combine 3 packages, they were kind for the whole process and very patient with my messages, best service ever
Date of experience: August 12, 2024
Thank you so much for your kind feedback! I’m glad to hear that Kat, Nica, and Julie provided you with excellent service and made the process smooth for you. They truly appreciate your recognition and are dedicated to ensuring our customers have the best experience possible.
Windy got my request to repack my item in the UK, and got me a quote next day. I quickly paid and it was mostly shipped out by next day. Great and speedy job. Thanks.
Date of experience: September 25, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
After requesting for information about the package I was trying to locate, Honey was able to sort out my package, identify it and allocated it under my inbox/account number.
And pretty fast too.
Date of experience: August 24, 2024
Many thanks for the 5 star review for Honey. ❤️
Great service, Fast Forward and Cost effective Shipping from US to EU. Super Impressed. Good online website to, for me to manage arrival and forwarding of parcels.
Date of experience: September 5, 2024
I am working on forward2 me company it's very best service for every person who want to do fast and safe business I am really satisfied and I am regular customer
Date of experience: September 6, 2024
Many thanks for the 5 star review. 😊
Happy enough and reactive customer service
However when I checked price to ship via other courier was 7 pounds cheaper
I asked support to ship via them instead and they said they only ship dhl despite website showing multiple couriers
Date of experience: July 26, 2024
Hi Brendan,
Thanks for your feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards,
I have a good experience with this company. Amazing support, good and quick comunication. Package arrived in good conditions (U.S). My support buddy was Joyce.
Date of experience: August 30, 2024
Many thanks for the 5 star review for Joyce❤️
Regilyn answered all my questions and was very enthusiastic to answer my difficult and complex questions. She helped me to get my items packaged correctly for a very affordable price.
Date of experience: October 5, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
I have had endless issues with my packages. Some were supposed to have been repackaged, yet were not. Every time I received a package, even if it was well-packed, I was notified that it had to be repacked. Some of the items in my packages were received as damaged, even though they were repacked for safety. I have had issues with consolidating my packages, and even if it was overweight, I could not send them out individually. The result was that I had to pay more and use a different carrier. A lot of time was wasted on expediting my orders, customer service kept on putting me in a loop and further wasting my valuable time. I will not be using this service again!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2024
Hi Norman,
Thanks for the feedback.
I apologize for the inconvenience and frustration caused by the condition of your packages.
I regret that some of your items arrived damaged despite being repacked for safety. I see that you requested a combine and repack for shipment ID17207309616462422.
To further investigate, please email us at info@forward2me.com and address your concern to "Aimee." Include the following information in your email:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of the internal packaging
Proof of purchase or invoice for the goods, showing their value
You can also review our policy on damaged items in our FAQ: https://forward2me.zendesk.com/hc/en-gb/articles/360016369139--Reporting-Damaged-Shipments?
Thank you,
Forward2me
Julie from Support was great at handling all my enquiries regarding an order gone wrong (missing item - had to return the whole package). She was personal and professional at the same time. The 5 stars are for her. The whole service though could be clearer before you engage yourself. For example, had I known that what I wanted to buy can only be shipped under certain conditions at my own risk and after having paid shipping costs at more than GBP50, I really wouldn't have gone to all the trouble. The estimate for the shipping cost was wayyyy off base. I hope to be able to use the service in the future under different circumstances.
Date of experience: July 21, 2024
Many thanks for the 5 star review for Julie❤️
Forward 2 me is a blessing for online shoppers, and they offer a personal shopper assistant, in my case I wanted to orderd from a uk website that doesn't accept international cards or paypal out side of UK! And I found this great site, and a shout out to "Honey" for the Amazing service, Thank you
Date of experience: July 24, 2024
Many thanks for the 4 star review for Honey. 😊
This is a terrific service, and I'd call out JOYCE from the warehouse team is a terrific team member, ably resolving my questions about delivering my unusual items. 5-star service, all around!
Date of experience: August 22, 2024
Many thanks for the 5 star review for Joyce❤️
I love F2M. They always help me quickly when I reach out to them and respond so nicely and professionaly. JANE was my contact and she was so nice. Thank you
Date of experience: November 10, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
First time using this service and I am very very impressed with the professional and friendly service. Items arrived on time and in great condition. Service rep Joyce was amazing so helpful in navigating through the registration process and helping me locate my items. Thank you.
Date of experience: July 15, 2024
Many thanks for the 5 star review for Joyce❤️
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Thanks for the feedback.
Perfume is considered a dangerous good due to its flammable liquids, so we must follow strict packaging regulations. To ensure safe delivery, we will need to repack the items to prevent any risks like leaks or damage. Shipping carriers also impose Dangerous Goods (DG) charges to cover the extra safety measures required for handling hazardous items.
We ensure your package is shipped safely and follows all regulations. If you think the packaging wasn't done correctly, please contact our Customer Experience Team, and we'll gladly investigate.If you have any questions or concerns, feel free to reach out, and we’ll be happy to assist.
Kind regards,
Forward2me