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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Happy to deal with Forward2me... Many thanks to "NICA" for the amazing customer service and the UK warehouse as well... This is my second parcel that I sent from the UK to Saudi Arabia using F2Me as a shipping service that works side by side with FedEx International Connect (P2P), Post Netherland International (PostNL), Saudi Post (SPL), and Universal Postal Union (UPU)... Thank you FORWARD2ME...
F.Alblharith
Products used:
Supplement
Date of experience: November 1, 2023
Gave you enough time to gather all your items so you can send them all at once. They service is fast and I experienced no issues.
Date of experience: November 17, 2022
Kommunikation lief reibungslos. Mir wurde immer und schnell geholfen.
Sehr sehr freundlicher und schneller Kundenservice via E-Mail.
Kann ich jedem empfehlen_________
Communication went smoothly. I was always helped quickly.
Very friendly and fast customer service via email.
I can recommend everyone
Date of experience: June 29, 2023
Ordered from amazon.de and with Forward2me it's delivered in the Netherlands. So good. I like it and recommend
Date of experience: August 2, 2023
Aimee at their UK warehouse is super helpful. She is also very professional and will solve any problem.
Date of experience: July 28, 2023
Hi Jan,
Thank you for your feedback!
I'm happy to hear that you had an excellent experience with Regilyn. It's great to know that she provided fast and helpful information regarding shipping from the UK to Norway.
A combination of professionalism and friendliness can make a significant difference and it sounds like she delivered just that.
If you have any more questions or need further assistance, feel free to ask https://www.forward2me.com/customer-services/
Best,
Aimee
I've been using formard2me for a long time. I'm usually combining multiple packages to save from shipping and the final package is compact and very well packed. Shipping prices are still great.
Also, it's worth mentioning that I'm very satisfied with the customer service.
Date of experience: February 10, 2023
Everything went very smoothly, and the item arrived earlier than expected. Would use again should the situation warrant.
Date of experience: February 12, 2023
Everything went well. I received the item in one week. I definitely will use Forward2me again. Thank you!
Products used:
Jewellery
Date of experience: February 18, 2023
An absolute great service and easy to use the website to place orders from different countries in Europe.
Date of experience: December 2, 2022
The site is easy to navigate. I was kept informed of all updates. I received my order quickly. I will absolutely use this service again.
Date of experience: February 13, 2023
The customer service support team was very sensitive to the needs of the client. Thank you for this and I hope that it would continue.
Date of experience: June 5, 2023
This has been the quickest delivery I have ever had to Saudi Arabia from the UK. A matter of days and not weeks
Date of experience: December 22, 2022
Had a package sent to the wrong address and Kat helped me find it and add to my account, she is outstanding!
Date of experience: November 17, 2023
Hi Rodney,
Thank you so much for sharing your experience, and we're glad to hear that Kat was able to assist you in locating your package and adding it to your account. We take pride in providing excellent customer service, and it's wonderful to know that Kat's efforts stood out to you.
If you ever have more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and your trust in our service.
Best regards,
Aimee
There was an issue with my package with the carrier, nica worked with me to get it resolved and my item was delivered!
Date of experience: January 6, 2024
Hi HW,
That's wonderful to hear! We're delighted that Nica was able to assist you effectively and resolve the issue with your package. Our team strives to provide excellent service, and it's always rewarding to receive positive feedback like yours. If you have any more concerns or need further assistance in the future, please don't hesitate to reach out. Thank you for taking the time to share your experience with us!
Many thanks,
Aimee
I am very pleased with my overall experience including combining shipments and ease and quickness of communications
Date of experience: April 1, 2023
Customer Service officer, Honey help me to monitor the shipment status of my package in the Germany warehouse and keep me updated. Good jobs!
Date of experience: June 13, 2023
Hi Andy.
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Small issue with the contents of a parcel; Aimee replied quickly, friendly and got the issue solved in no time. Very happy, thank you!
Date of experience: May 6, 2023
Recieved very quickly but the shipping is very expensive to alternative companies. So not doable just for things you sort of want and like.
Date of experience: December 1, 2022
Hi Lynn.
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the shipping prices offered.
I would like to reach out you directly to discuss your feedback with you in more detail
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Four figures and Vinyl inserts should be delivered.
All r Missing
The worst combined and repackage shipping.
I will never used forward2me again
Tip for consumers:
Four figures and Vinyl inserts should be delivered.
All r Missing
The worst combined and repackage shipping. How could a combined repackage Services worse than no combined one. I will never understand.
I will never used forward2me again
If u r planning to try forward2me service I'd suggest think twice. If u don't wanna be pissed.
Products used:
Four figures and Vinyl inserts should be delivered.
All r Missing
The worst combined and repackage shipping.
I will never used forward2me again
Date of experience: October 21, 2022
Hi Juniqiao.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and you are reporting potential missing items from your recent TNT shipment.
We will get in contact with you via email to request the required information from you relating to the potential missing items/packages and be ready to escalate this issue to the TNT couriers if needed.
We would appreciate it if you could respond to the support ticket and we will ensure this issue is fully investigated and resolved for you as soon as possible.
I hope this helps you further and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Extremely over priced and my item needlessly needed to be repacked just to pay the high courier fees instead of using regular mail.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 29, 2022
Hi Karim
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the shipping prices offered.
I would like to reach out you directly to discuss your feedback with you in more detail
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Frist time I've tried something like this. And I'm very impressed with how easy and quick it was. Will definitely use again
Date of experience: November 5, 2022
Horrible service. First they will ask you to send your CC. After telling them that this is ILLEGAL they will quickly change their opinion by saying "you can block the other digits"... Only AFTER I warned them.
Even after telling them that I´ve used virtual cc so I can protect myself from such fraudulent company they still want a picture from CC.
Now I´ve sent all necessery documents even a utillity bill they somehow pretend like they have never received. They wanted again more documents from me. I´ve sent ID and they started asking me personal question such as where will this package go.
Disgusting. Should I ask costumer service "Nica" what is she doing at 11pm with her husband alone at home?!? NO!
They stole my identity and invaded my privacy.
DO NOT SEND THEM ANY DOCUMENTS.
I´ve already filed a criminal complaint here in Germany. We will also file a criminal complaint through "*******@nca.gov.uk".
I´ve filled those three charges:
1.) Identity theft
2.) Attempt to steal credit card number
3.) Stolen goods
I understand that you need to protect your company against fraudelent activities but stealing my documents and cc number? And asking personal question? That´s too much. You should be ashamed of yourself or fire those working in costumer service.
If anyone wants to use forwarding service go with Ship7. Excellent costumer service and they won´t try to steal your identity
Date of experience: July 6, 2021
Hi Matias,
I'm sorry that you feel that you need to try to discredit our company.
I can assure you that we are a genuine company that have been in business for over 10 years, we have hundreds of thousands of customers who are happy with the service we offer which can be seen on other review sites such as Feefo and Trustpilot.
I have been unable to locate your details on our site and don't believe that you are a genuine customer. If this is not the case please provide me with your customer account details and I will investigate your allegations promptly.
We are responsible shippers and from time to time for the purpose of shipping we have to ask customers to confirm their identity or provide proof of payment for goods we are shipping.
Please be assured that we have put in place appropriate security measures to prevent your personal information from being accidently lost, used or accessed in an unauthorised way. In addition we limit access to your personal information to those employees who have a business need to know.
Kind regards,
Tracy.
We used Forward2me several times and when things go smoothly, it seems things are so simple and straightforward.
But after several times, we realized it becomes really troublesome if things don't go smoothly. In our case, we experienced problems twice with our shipping courier (the first was DHL and the other was UPS). Looking at our most expensive deliveries (which are also the oversized, most fragile ones), we're convinced these kinds of packages will always be thoroughly abused by the myriad of delivery contractors along the way. Large, non-standard sized packages will always be bent, dropped, dinged, scraped open, drenched, and dragged around before they arrive. Dealing with these couriers mean hours and hours of taking and editing videos of the damage, finding the right person to call in the courier customer service, waiting for long periods trying to call them, numerous emails back and forth, and chasing them because they will forget your case.
This is where Forward2Me shines. Aimee, Girlie, and the Forward2Me team really saved us from spending so much time and effort in dealing with the couriers and their contractors. They made sure we had insurance for these items, they made sure these are all communicated and filed correctly with the couriers, they made sure that the couriers don't forget about their responsibility, and gave us regular updates throughout the entire process. The time we saved from dealing with the courier means we can spend time with our projects, and that is why using Forward2Me is worth very much more than trying to do it yourself.
You've definitely made me a loyal customer.
Date of experience: October 6, 2023
Hello Meike,
Thank you for sharing your experience with us. It's great to hear that you've found our service to be valuable, especially when dealing with challenging shipping situations.
Your positive feedback and loyalty to Forward2Me speak volumes about our commitment.
We genuinely value your loyalty, and we're here to continue providing you with the service and support you can rely on. If you ever have any more shipping needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Forward2Me!
Many thanks,
AF
Great service, fast and efficient, particularly want to emphasize customer service support I've received from Regilyn, she is a star!
Date of experience: November 21, 2022
Hi Predrag.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee, Nica and the rest of our Customer Experience team.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Fahad,
Thank you so much for your detailed and positive feedback! We're happy to hear that you've had a great experience using FORWARD2ME Cross Border for your shipping needs.
We understand that not requiring a payment method to activate your account sets us apart from other shipping companies. We aim to make the process as convenient as possible for our customers.
We're glad you appreciate our payment flexibility, allowing you to pay for shipping when you're ready to ship your package.
Offering 30 days of free storage for each shipment received is part of our commitment to providing value to our customers.
We've designed our system for easy document uploads, ensuring a hassle-free experience for our users.
Your recommendation means a lot to us, and we're grateful for your trust in FORWARD2ME Cross Border as your preferred shipping solution for cross-border needs.
We'll be sure to pass along your appreciation to NICA and KAT,, and the team managing our Twitter account. Their dedication and professionalism are invaluable to us.
If you ever have more feedback or any questions, please feel free to reach out.
Kind regards,
Aimee