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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
خدمة سريعة و ممتازة بالفعل انصح بها و بشدة
خدمة سريعة و ممتازة بالفعل انصح بها و بشدة
خدمة سريعة و ممتازة بالفعل انصح بها و بشدة
خدمة سريعة و ممتازة بالفعل انصح بها و بشدة
خدمة سريعة و ممتازة بالفعل انصح بها و بشدة
Date of experience: March 15, 2024
I'm not always a fan of the repack that I'm forced to utilize but aside from that they are awesome-and with very good communication
Date of experience: October 30, 2022
Hi Nate,
Many thanks for your feedback.
We are pleased to hear that you are satisfied with our services overall.
Whenever a package is marked as repacking required this is simply an advisory alert from our processing team who will have identified the sender packaging as poor or insufficient for international shipping at booking stage and we want to avoid your goods becoming damaged in transit. If you do not want to be forced to repack, simply send a written request to our customer experience team at info@forward2me and we will be happy to remove the repacking required tag from your package to allow you to proceed with shipping the package as normal if required. However please note that if you do choose to refuse an advised repack for your goods and request for the repack tag to be removed from the package this would be at your own risk and we would not be liable for any further damages that may incur to the package or contents by the courier once shipped.
I hope the information I have provided to you is useful and that you will reconsider your current rating.
Kind Regards
Hayley
Regilyn from PR3 1NJ did a great service replying to our requests quickly and kindly. Thank you for all your help to sort the issue.
Date of experience: June 1, 2023
Hi Bruna.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and speedy communication that was provided to you by our Customer Experience agent, Regilyn.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon. Take care.
Kind Regards
Hayley
Very satisfied as always, very fast in answering queries and keep you informed all the step of the way. Best service
Date of experience: October 11, 2022
I paid for the shipping fee at night and i received a mail from DHL saying the package is on its way literally just next afternoon
Date of experience: October 28, 2022
I was able to get all the help and information needed in a short time.
Kat took the time to explain and clarify everything, thanks again!
Date of experience: October 24, 2023
Hello Mohamed,
Thank you for your feedback on our customer service! We're happy to hear that you had such a positive experience with Kat.
Providing friendly and reactive customer service is a top priority for us, and it's always great to know when we've succeeded in meeting your needs quickly and effectively.
We'll be sure to pass on your compliments to Kat, and if you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our goal!
Kind regards,
Very good service from everyone. They are all always very polite and when ever there is a special need they help to find a solution.
Date of experience: October 24, 2022
Very excellent handling
I have been dealing with their offices for a long time, and the dealings are very excellent, quality of work, and speed.
Date of experience: December 21, 2022
Hi Salm.
Many thanks for your feedback.
If you have experienced specific problems relating to your repack please provide more details and we will investigate these further.
For the peace of mind of all our customers we offer a price match guarantee. If you can find a cheaper like for like service from another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
I wanted to buy a radio only available in the UK, I've found this website on Google so I decided to take a chance! Super happy with everything!
Date of experience: December 6, 2022
An excellent option for international shipping. Price was very good, shipping was fast, and the site is easy to use.
Date of experience: September 17, 2022
They are fast in notifying on the status of the shipment, easy to handle the parcel, excellent customer service team.
Date of experience: February 26, 2023
Hi Davor,
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our senior agent Chris, in regards to the delays that you were facing with your Royal Mail shipment. I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
The packaging is too big for the product, and the shipping costs are high, so it ends up being cheap.
Date of experience: October 5, 2022
Hi Shigeki.
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within your package as dangerous goods for shipping purposes.
Your package would have required a repack service and ensure the glues were packed into the required size box to comply with Dangerous goods regulations for shipping internationally
We are only accredited to ship dangerous goods with DHL or FedEx services for shipping, your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx. This is the reason why you would have only been able to view one courier service at shipping stage.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing products such as adhesives or glues.
We are sorry for any inconveniences.
If you still feel dissatisfied with the repacking that was completed for your goods please feel free to send an email and corresponding images of the package received to our Customer experience Team at info@forward2me.com who will be more than happy to look into this further for you.
I hope the information provided tis useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Straight forward and easy to use and they ship your item immediately. Will definitely use them again. Thanks so much!
Date of experience: December 6, 2022
It was my first shipment with Forward2me. I am fully satisfied - it was quick and easy. Also the ccommunication is great. Thank you!
Date of experience: March 27, 2023
Couldn't have asked for better service from UK.
Germany and USA warehouse and forwarding still needs much improvement.
Date of experience: September 21, 2022
Hi Gaurav.
Many thanks for your feedback.
We are sorry that you are dissatisfied. Please be assured we are aware of the customs issues that have arose with your DHL shipments.
One of my customer experience agents is currently working on your case and is currently waiting for further details to be provided from our EU team.
We will be back in touch with you to provide further updates as soon as possible.
We apologize for any frustration or inconveninece this is causing you and we appreciate your continuous patience and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Package arrived promptly and it good shape. Email communications were answered quickly and helpfully.
Date of experience: December 1, 2022
Great, friendly fast help. I had a tricky issue but they took care of everything so I could relax
Date of experience: January 3, 2024
Would recommend your company to anyone. Excellent communication from all customer service representatives and excellent deliveryservice.
Date of experience: December 13, 2022
The storage reported the received package soon and made sure the item is safe to ship internationally or not.
Date of experience: December 12, 2022
Superb service from Joyce and Aimee at Forward2me. I highly recommending them and forward2me as a forwarding service no matter where you are
Date of experience: April 11, 2023
I have used this service more than 20 times and I have nothing but great experiences. Will continue to use. Excellent customer service
Date of experience: April 4, 2023
My experience was good and the reply were fast and Jane gave me all the requirements and went beyond to help me understand the requirements
Date of experience: October 11, 2023
Hello Sammy,
We're truly delighted to hear about your positive experience! Jane's dedication to providing you with swift responses and going the extra mile to ensure you fully understood the requirements is a testament to our commitment to outstanding customer service.
At Forward2Me, we aim to make every interaction as seamless and informative as possible, and your kind words affirm that we're on the right track. We greatly appreciate your appreciation and thank you for choosing us.
If you ever need our assistance in the future, please don't hesitate to reach out.
Your satisfaction is our priority, and we'll continue to provide you with the exceptional service you've come to expect.
Best Regards,
Regilyn
An amazing service and fast response on whatsapp, her name was Girlie and she was fast and quickly solved my little issue! Will surely use again!
Date of experience: May 26, 2023
Hi Moe.
Wow! Thank you so much for this feedback.
It is great to hear that you are satisfied with our service.
We are so pleased that you were given a fast and quick resolution for your issue with the help of our agent, Girlie.
I shall pass on your gratitude to them personally.
If you should have any further questions or concerns in relation to our services please do not hesitate to get back in touch with our Customer Experience team.
We will be more than happy to assist you.
Take care.
Kind Regards
Hayley
Quick and safe delivery, the only problem is I had to way customs cash on delivery, as there was no option to way online before delivery
Date of experience: January 23, 2023
Experienced some issues with damaged goods, but customer service (Aimee) was very helpfull and provided a good resolution. Happy with the service.
Date of experience: August 25, 2023
Hi Stefaan,
Thanks for your feedback.
I am happy I was able to provide you with the support you needed throughout the process.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Hachemi,
Many thanks for the 5 star review!