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Forward2Me has a rating of 4.7 stars from 1,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
I got my parcels from many source shopping in UK to one address, then I can make combine & repackaging and ship to my Address in KSA, even I face issue with one parcel and 'Honey' she's help me and solved.
Date of experience: August 13, 2024
Purchased package in UK needed shipment to USA. The service by miss "Honey" with fast responses and excellent service was amazing. Thank you
Date of experience: November 28, 2024
Many thanks for the 5 star for Honey review.
Very helpful. Didn't take as long as i thought. This was my first time with the customer services and it did not disappoint.
Date of experience: October 29, 2024
I recently used F2M to buy a mobile phone from amazon.co.uk using the tax free service in Guernsey. No choice of shipping was offered slow/fast etc and the cost of shipping outweighed the VAT saved. The phone was without a separate cover with arrived separately. I was told there was no benefit in consolidating. This made little sense to me.
Date of experience: July 12, 2024
Hi Richard,
Thanks for the feedback.
With UK tax free warehaouse we only offer DHL and FedEx.
As you are shipping to Australia, GST is included in your total shipping cost paid with Forward2me.
The Australian Government introduced the charge of GST(Goods and Service Tax) on 1st July 2018.
We therefore need to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import.
I hope this helps explain the reason for this charge however if you have any further questions please don't hesitate to get in touch.
Many thanks,
Forward2me
Sempre que temos um envio para receber, ficamos sempre contentes quando as coisas correm bem, mas é quando correm mal que conseguimos perceber a qualidade de um bom serviço, obrigado Nica da York House, por nos acompanhar nesse processo foste espetacular. A Loneus Angola agradece.
Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
Date of experience: October 4, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Very good packing, good times but the costs are high and various charges from elsewhere banks couriers, etc
Date of experience: November 6, 2024
Thank you so much for your feedback! We're glad to hear that you're satisfied with the packing and delivery times. We work hard to ensure your items arrive safely and on time.
We believe you select Delivery duty unpaid, if you select this option, please be aware that you, as the recipient, are responsible for covering any applicable duties and taxes upon the package’s arrival in your country. These charges are typically determined by customs and may vary depending on the type of goods and local regulations.
To avoid unexpected costs, we recommend checking with your local customs office for an estimate of potential fees or adding DDP delivery duty paid on our services. If you have any questions or need assistance with shipping options, please don’t hesitate to let us know—we’re here to help!
By far the best forwarding service I have used (and I have used quite a few in US and Japan) with fast turnaround, competitive shipping options and pricing and easy to use website. Highly recommended!
Date of experience: July 12, 2024
Many thanks for the 5 star review. 😊
I have been using forward2me, for almost a year now, I couldn't be more happier, they have the best prices and most professional and friendly customer service, they are super patient, they take each quarry query seriously and they take the enough time for each customer, special thanks to Joyce for being the the who always helps me with me matters, forward2me is very lucky to have her.
Date of experience: July 12, 2024
Many thanks for the 5 star review for Joyce❤️
Order was processed as expected :) everything was fine :) No negative stuff happened. The UX of the Online Dashboard is easy to understand and makes it easy to do everything needed to assist F2M.
Date of experience: October 4, 2024
Nica was a huge help in making sure my shipment from the USA warehouse arrived in perfect condition. Much appreciated, thank you.
Date of experience: November 21, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Shipping princes are the best. And the possibility to upload invoices with the parcel makes customns clearing automatic, witthout other communication with customs office.
Date of experience: August 26, 2024
Many thanks for the 5 star review. 😊
Excellent, speedy. A little confusing at first to understand what options to select. But after that it was amazing experiance.
Date of experience: September 9, 2024
Hi Michael,
Many thanks for the 5 star review.
They hold my shipment for no fault of me for more than 15 days and when they released it I chose a delivery company (UPS) where they mentioned a two days delivery, it took a week to a direct place like Dubai ( so they will not say it's a remote delivery site) so they there no excuse and when it arrives I have been charged an extra amount more than the taxes here, so I will think twice and you should before using this site even though I am with them for years but I don't understand what happened to them lately
Date of experience: July 25, 2024
Hi Ahmed,
We acknowledge that delivery times with most couriers are not always guaranteed, as they depend on factors like unavoidable delays and local customs clearance.
On 19/07/2024, there was a mechanical failure with this UPS delivery for your shipment.
When importing goods from another country, it's important to understand that customs regulations usually require taxes to be applied to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items in the packages.
The fees you’ve paid to forward2me cover a variety of services, including the acceptance of your parcel, any necessary repackaging, and the completion of required export documentation to facilitate the shipment of your goods from the UK.
However, it's essential to note that these fees do not include any potential import duties or taxes, or brokerage fees that might be applicable when bringing the goods into your country.
For more detailed information, please refer to our FAQ section. https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
We have also outlined this under Terms of Trade 8 International Deliveries. According to section 8.2, goods you require us to send through the Services may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist.
We have also sent you an email. I hope this clarifies and if you require further information please let us know.
Many thanks
Forward2me
I had bought a toy from square enix. A stuffed spriggan animal. It got lost in the warehouse, and so i used the customer service to help attach the spriggan to my account. The person who helped me was Kat in the UK office.
Date of experience: July 10, 2024
Many thanks for the 5 star review for Kat❤️
I give Honey Angela Vicente a virtual hug for her fast and extremely helpful service. She is as committed as if forwar2me was her own company.
Date of experience: November 9, 2024
Many thanks for the 5 star for Honey review.
Now Shop and Ship is no longer working in Bahrain. This forward2me was suggested as another option. It was excellent and quick. Would recommend.
Date of experience: August 28, 2024
Many thanks for the 5 star review. 😊
There were a few things I didn't understand and when I asked questions they were answered very thoroughly.
Thanks to Julie for responding!
Date of experience: September 1, 2024
Many thanks for the 5 star review for Julie❤️
My view is that that it is neither clear or instinctive on why the receipt is attached, and how the repacking is selected given the receipt issues. Nica helped me through this.
Date of experience: August 13, 2024
Hi Adrian,
Thanks for the feedback.
When shipping to Australia, there are specific requirements and regulations that customers need to be aware of. One key requirement is providing a proof of invoice before you can proceed with shipping. This is essential for compliance with Australian customs regulations.
Additionally, when shipping to Australia, we're required to charge a Goods and Services Tax (GST) on both the value of the goods being shipped and the services we provide. This tax is mandated by Australian law and ensures that all shipments meet the necessary legal and financial obligations.
Shipping car parts via air can be challenging due to their size, weight, and sometimes delicate nature. To ensure these items arrive safely, repacking for added protection is often necessary. This step not only helps to secure the parts during transit but also complies with safety regulations.
I hope this explains!
Many thanks,
Forward2me
They have helped me in a very short time to be able to track my Fashion Choice packages, excellent from Honey
Date of experience: October 17, 2024
Many thanks for the 5 star review for Honey. 😊
I had an exceptional experience with Forward2Me! Their service is incredibly efficient and reliable. From the moment I placed my order, I was kept well-informed with timely updates and tracking information. The packaging was done with great care, ensuring that my items arrived in perfect condition. The customer service team was always friendly and quick to respond to any questions I had. Overall, Forward2Me has exceeded my expectations, making international shipping a hassle-free process. I highly recommend their service to anyone needing a trustworthy forwarding company!
Date of experience: June 28, 2024
I recently used Forward2me to arrange the shipment of some items from Sweden to Australia. I was thoroughly impressed with the speed and quality of the service, and when I had some enquiries (I was new to the service), Regilyn at the forward2me Customer Services team was prompt to reply to my messages on WhatsApp. I will definitely be recommending Forward2me to other people.
Date of experience: July 24, 2024
Many thanks for the 5 star review for Regilyn❤️
A mostly convenient experience. Only drawback was that they didn't supply DHL with the fact that VAT had already been paid.
Date of experience: September 6, 2024
Thanks for the great experience! Very smooth operation. When there was an issue with incoming shipment, the customer support team exceeded my expectation in how thorough they were with investigating and handling the case, even if it was a small misunderstanding. Special thanks to Joyce and Aimee!
Date of experience: June 27, 2024
Many thanks for the 5 star review for Joyce and Aimee❤️
Overall their position as freight forwarders is getting the job done.
However, I am finding the eventual cost of send things from the UK and USA to Australia extremely high. It has now got to a point that I can no longer afford to purchase items in these countries. I was only using Forward2Me as a stop gap for when eBay would not post to Australia.
It's a shame that it has become so expensive.
Date of experience: June 28, 2024
Hi Geoffrey,
Thanks for the feedback.
We understand your concerns about the rising costs of shipping from the UK and USA to Australia. Due to various factors such as increased shipping rates, fuel surcharges, and logistical challenges, the overall cost of international shipping has unfortunately risen.
We value your patronage and are sorry to hear that the current costs have led you to reconsider using our services.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Forward2me
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Many thanks for the 5 star review for Honey. ❤️