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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Real good service and functionality on the website easy going and fast shipping.
Date of experience: October 15, 2023
Very fast response, detailed/step-by-step instructions provided.
Date of experience: November 9, 2023
Aimee, Honey & Kat provided great support in ensuring the correctly formatted address was used to ensure delivery to the German address by DHL.
Date of experience: September 1, 2023
Hi Rolland,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer experiene team, especially Honey!
If you want to use one of these addresses in the future, we do have a UK, UK tax-free, and a Japan warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
Customer Experience
Forward2me
Kat from Preston helped me with a problem I had quickly and with ease.
Date of experience: July 25, 2023
Hi Onn,
Thank you for providing feedback on your recent experience with Kat from Preston. We are delighted to hear that Kat was able to assist you with your problem swiftly and with ease.
At our Forward2me, we strive to provide the highest level of service to our customers, and it's incredibly satisfying to know that Kat's expertise and efficiency had a positive impact on your situation.
If you ever need assistance in the future or have any other questions, please don't hesitate to reach out. We are here to help and ensure that you have a seamless experience with our services.
Once again, thank you for taking the time to share your feedback with us.
Kind regards,
Aimee
Thanks Jane! Excellent customer service. Solved my issue promptly.
Date of experience: November 6, 2023
Hi Maen,
I'm delighted to hear that you were pleased with our customer Experience Agent, Jane! That she were able to resolve your issue promptly.
If you ever need assistance or have any more questions, please feel free to reach out to us. We're here to help!
Many thanks,
Aimee
Always helpful with task and support. They go above and beyond great customer service
Date of experience: September 14, 2022
Im happy with everything, i received my goods very fast. Thank you very much
Date of experience: November 7, 2022
I got what I needed in time and the live chat was very helpful
Date of experience: February 7, 2023
Customer service answered all questions timely and the process was very smooth and efficient.
Date of experience: November 24, 2022
My administrator (Hayley) gave me useful help and answered quickly all of my questions.
Date of experience: February 25, 2023
Hi Máté.
Many thanks for taking the time to submit this review.
It was a pleasure to assist you with your queries and concerns.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Great job kat, She responded to my question about my British mail
Date of experience: October 19, 2023
Hello Rana,
Thank you for sharing your positive feedback about the great and fast service provided by our CE Agent, Kat, in addressing your question about your British Address.
We're delighted to hear that Kat was able to assist you promptly and effectively. We value your satisfaction and will make sure to pass on your kind words to Kat.
If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help!
Kind regards,
AF
Nica at Customer Service is great!
The response time is fast.
She handled my complaint perfectly.
Date of experience: February 17, 2023
Hi
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Chris
Easy to sign up, use my "UK address" to place a UK-only order and have it shipped within the UK and then on to my US address.
Date of experience: October 6, 2022
It's quite satisfying because the response is fast
Date of experience: October 18, 2023
Very friendly staff and up to the job
Wish you all the best
Date of experience: September 19, 2022
Good service and good support. I highly recommended forward2me
Date of experience: October 13, 2023
Ordered a bottle whisky. Very friendly and very fast service. Great customer support.
Date of experience: February 5, 2023
Good option for the online buyer. Possible want more
Option on shipping cost.
Date of experience: November 10, 2022
Great value, everything was protected with bubble wrap. Very happy with my experience
Date of experience: November 29, 2022
It was solved successfully in a couple of days with a useful advice
Date of experience: November 30, 2022
Very Happy with the service thus far. Have shipped several items quickly from the UK to USA.
Date of experience: February 24, 2023
Great service but quite expensive for the dimensions and weight of the package.
Date of experience: March 27, 2023
Hi Panayiotis
Thanks for your feedback.
There are only 2 factors that determine the cost for shipping which are size and weight.
At forward2me, we have always been transparent about our pricing and we guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/). You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Fast and easy service with everything easily through WhatsApp
Date of experience: October 16, 2023
Hello Ryan,
Thank you for your feedback! We're happy to hear that you found our service fast and easy, especially through WhatsApp. We strive to provide convenient and efficient support for our customers, and your positive experience reaffirms our commitment to that goal.
If you ever have more questions or need assistance with anything in the future, please don't hesitate to reach out to us through WhatsApp or any other means. We're here to make your experience as smooth as possible. Thanks for choosing our service, and we look forward to serving you again!
Many thanks,
AF
Very fast and uncomplicated. The website is very easy to handle.
Date of experience: September 29, 2023
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hello Niels,
Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.
Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!
Many thanks,
AF