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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
I was surprised at how easy it is to use this service. Also, customer service is very responsive.
Date of experience: January 19, 2023
Was impressed how quickly my parcel arrived but it was more expensive than I thought it would be.
Date of experience: December 6, 2022
It was the best experience and I will repeat it. Thank you for your help and quick responses
Date of experience: February 24, 2023
Should be able to combine packages of similar products and use less expensive shipping means.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 11, 2023
They were kind and helpful on many occasions. The product arrived safely in my hands.
Date of experience: October 9, 2023
Hello Takako,
We are thrilled to receive your 5-star review and hear about your positive experience with Forward2Me! Your satisfaction is our top priority, and we are delighted to know that we could assist you effectively.
Our team strives to provide excellent customer service, and your kind words reaffirm our commitment to serving you and our valued customers.
We are thrilled to hear that your product arrived safely and that you found our assistance helpful. Should you ever need our services again or have any questions in the future, please don't hesitate to reach out. We are here to make your shipping experience as smooth as possible.
Thank you for choosing Forward2Me, and we look forward to assisting you with any future shipping needs you may have.
Best regards,
Aimee
TLDR: I had a small statue shipped to their German warehouse. I paid the fee for fedex economy shipping and I eventually got it 2 weeks later (delay while in fedex hands). Everything was very transparent, my package arrived undamaged.
Long Version:
This was my first time using a forwarding service. There was a resin statue I've been eyeing for awhile that was only sold through the publisher's eu and uk websites with no shipping options for the US. Getting the warehouse addresses from forward2me was very simple, they had 1 for the uk, 1 for germany and a few others.
I could not pay for the statue with my credit card because the website I wanted to order on did not allow the option to enter the US as country for the billing address, even though I had put a uk address. I submitted the request to have forward2me make the purchase on my behalf. They declined because even though it was the uk website, the package would ship to the UK from the EU and would have to go through customs to get to them. I thought that was polite of them to reject the request knowing there would be issues.
I was quite sad, not gonna lie. I was able to set up paypal to make the statue purchase a few days later -I hadn't thought of that at first because I just don't use paypal. I had the statue shipped to their German warehouse. I got an email when it arrived with description of the contents. Seems they do open the packages, but it makes sense they would- wild assumption that there are some things they cannot or will not ship internationally.
Upon getting the notification I logged in to check the shipping options. I paid for the cheapest fedex option which was international economy. I can't speak to how their prices compare to other services. They do let you keep the package there for 30 days and the option to have multiple things shipped to them and consolidated so you can save on shipping that way. I don't intend on ordering anything else from overseas anytime soon though so I just paid for my one item. I got the fedex tracking info maybe a day later.
Once in Fedex's hands, it traveled quite a bit in many directions before getting stuck for a week due to operational delays on fedex part. Total between ordering the item and getting it, it took 2 weeks and only for a day or 2 was it in forward2me's hands.
The statue and its box arrived in perfect condition today. I'm quite pleased, it looks great! I don't think I will be ordering from abroad anytime soon just because with so many hands and package having to pass through US customs, there are many opportunities for something to go wrong and I was very stressed waiting. That's not the company's fault, just the way things are. I'm happy with the service and will use them again if I have such a need in the future.
Products used:
I used their shipping service.
Date of experience: April 13, 2022
Hi,
Many thanks for your positive review.
If you need assistance with anything else please contact us at info@forward2me.com
Kind Regards
Chris
Fast shipping and good interaction with customer services
Date of experience: October 6, 2023
Ordered laptop from amazon.de to Zagreb - any issues.
Support helped me with all my questions
Date of experience: October 4, 2023
Hi Maksym,
Thank you for sharing your positive experience with ordering a laptop from Amazon.de shipping to our Germany warehouse to your address at Zagreb. It's great to hear that you didn't encounter any issues during the process and that the Customer Experience team was able to assist you with your questions.
If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Many thanks,
AF
Honey was the agent and she was prompt in her responses, solve the issue in no time. Thank you.
Date of experience: September 8, 2023
Hi Siu,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
They did not send my products to Spain, and they were lost.
Date of experience: March 3, 2023
Hi Sihcnas,
Thanks for the feedback.
The items in your package were classified as foodstuffs. We were unable to assist you with shipping the food items to your destination address in Spain due to the local custom restrictions and requirements for non commercial, personal imports of meat products, food and perishables from UK to Spain. Our customer experience team notified you about the restrictions for shipping foodstuffs and meat products to Spain. We assisted you with arranging a shipment for the package to a local UPS access point in the UK as per your request. You can find a list of restricted and prohibited items at the end of our terms of trade on our website - this is also broken down by country. I have included the link here for quick reference: https://www.forward2me.com/terms-of-trade. Please also take note of section 12 from our terms of trade. All loss claims for shipments need to be notified to us within 7 days of the scheduled delivery date via email failure to meet the deadlines shall mean that we have no liability.
Kind Regards
Hayley
Love the service from the UK and will continue to use it.
Date of experience: February 22, 2023
Thanks for all of your help with tricky shipment. Received in good order and in good time.
Date of experience: November 10, 2022
Super super.perfect perfect perfect.it was helped me very fast and very successfully
Date of experience: December 21, 2022
My service is always fast and non-expensive. Highest quality service that exists.
Date of experience: October 10, 2022
Super service and good contact and fast delivery
I'll be back again
Date of experience: December 19, 2022
Pretty good experience, very helpful team. Got my package
Date of experience: September 29, 2023
Fabulous service and quick delivery never a problems
Date of experience: September 27, 2023
Girlie was the best! A keeper and should amazing resolve solving skills and so so kind
Date of experience: August 9, 2023
Hi Camilla,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that Girlie provided you with exceptional service and left a positive impression.
We're committed to delivering the best possible experience to our customers, and it's heartwarming to know that Girlie's assistance made a difference for you.
If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Aimee
Hi Honey
You are very kind and polite
Appreciate. Thank you
Date of experience: August 11, 2023
Hi Soma,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Jane form live chat was great and explaining my doubt
Date of experience: September 25, 2023
Hello Rui,
Thank you for sharing your positive experience with Jane from our live chat support.
Jane is a valuable member of our team, and your feedback reaffirms our commitment to providing exceptional customer service.
If you ever have more questions or require further assistance, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our service remains outstanding.
Thank you for choosing us, and we look forward to serving you in the future.
Best regards,
I really like the service provided by the company.
Date of experience: September 2, 2023
The experience is flawless. Great customer service when it is needed
Date of experience: October 21, 2022
They had good communication, good packaging and fast turn around time.
Date of experience: February 16, 2023
Everything perfect as usual, thank you. Good thing you are there.
Date of experience: November 10, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Nicole.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 3* rating.
Please be aware that the shipping quotes that you are provided from the pricing page on our website would have not included the additional Australian GST at this point.
This is because GST is calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.
We are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
Further information is also available from the FAQ's section on our website https://www.forward2me.com/australian-gst/
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley