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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Great service and most important great customer support. Will use again.
Date of experience: January 13, 2023
Kat sorted all my queries in a swift manner. I am so thankful for her assistance.
Date of experience: September 14, 2023
They always ship very fast and very quick and I love the service so much
Date of experience: January 26, 2023
I used it for the first time.
Easy to understand, simple operation, easy to use.
Date of experience: January 21, 2023
Fast response and fast delivery. Reasonable shipping price. Thank you.
Date of experience: October 7, 2022
Very helpful service and awesome customer service. Will use again.
Date of experience: August 31, 2022
Hayley solved my problem very quickly, I am very satisfied!
Date of experience: December 30, 2022
Hi Giorgio.
Many thanks for your feedback and for your lovely comments.
You are very welcome. It has been a pleasure assisting you.
We look forward to offering our shipping services to you again very soon.
Take care and stay.
All the best for 2023!
Kind regards,
Hayley
Not good service very expensive another service is much better
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2022
Hi Mirijan.
Many thanks for your feedback.
If you have experienced specific problems unrelated to price then please provide details and I will investigate further.
If your concerns purely related to price then for the peace of mind of all our customers we offer a price match guarantee. If you can find a cheaper like for like service from another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
My items were processed, packed and dispatched quickly. Very happy.
Date of experience: August 21, 2023
Excellent service with specific reply on the subject.
Thank you,
Theo
Date of experience: August 24, 2023
Excellent service, fast shipping, website design is great. Thank you A+++
Date of experience: August 24, 2023
Packages were safely secured forwarded my packages super fast
Date of experience: January 30, 2023
Fast and reliable service as always, Psalms sorted everything out fast and efficient.
Date of experience: November 1, 2022
Hi Alexander.
Thank you so much for your feedback.
We are really pleased to hear that you have been happy with our services.
I shall pass your gratitude onto Psalms personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Chris is very knowledgeable and responds quickly with very accurate and helpful answers.
Date of experience: November 3, 2022
Hi Ares.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Fast shipping, reasonable price. Fast response from customer service.
Date of experience: September 19, 2022
Surprisingly cheap to ship big packets to central europe
Date of experience: November 24, 2022
Raised this matter with a representative, and this was promptly and fully resolved.
Date of experience: October 6, 2022
Honey was very quick in getting back to me and I really appreciated her help!
Date of experience: August 16, 2023
Hi Serena,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Girlie is so accommodating and helpful. She was able to help me resolved my issue.
Date of experience: August 9, 2023
Hi Carlo,
Thanks for your feedback.
We are delighted to hear that Girlie provided you with helpful and professional support.
We will make sure to pass on your kind words to Girlie and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
The service is excellent, and the communication is perfect.
Date of experience: August 2, 2023
The guys that do the re-packaging do a fantastic job.
Well done Guys (and Gals)
Date of experience: September 27, 2022
Always a good excellent service and a very helpful customer service personnel
Date of experience: December 28, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hello Dammy,
Thank you for your feedback!
We're happy to hear that Kat was able to assist you swiftly and effectively.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF