- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Very good and quick service.
I will repeat the service and I need
Date of experience: October 31, 2022
Using Forward2me several times a week now and service is excellent
Date of experience: August 4, 2023
Five stars assistance, all my doubts were perfectly solved.
Date of experience: August 5, 2023
Inconsistent with my experiences with international shipping hubs.
Date of experience: September 30, 2022
I have nothing to complain, already shipped a couple of items from Germany, definitely recommend.
Date of experience: August 3, 2023
Always by the book.
Always dependable
Always trustworthy
Love these guys.
Date of experience: November 26, 2022
Quick turnaround on getting shipment out and dispatched
Date of experience: July 25, 2023
You are so helpful Regilyn. Thank you for the support and patience in assisting me.
Date of experience: July 2, 2023
Hi John,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our agent "Regilyn".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
Aimee and Kat provide great service, the company is lucky to have them
Date of experience: July 20, 2023
Hi Glen,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had myself and Kat.
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
The whole process was smooth and efficient, but a bit expensive.
Date of experience: July 23, 2023
Hi Wang,
Thank you for your feedback! We're glad to hear that you found the whole process smooth and efficient. We understand your concern about the pricing, and we always strive to provide the best value for our customers. Your feedback is essential to us, and we will take it into consideration when reviewing our pricing to ensure we remain competitive while maintaining the quality of our service.
If you have any further questions or suggestions, feel free to let us know.
We value your business and hope to serve you again in the future.
Best,
Aimee
Very cheap and secure Very cheap and secure Very cheap and secure Very cheap and secure Very cheap and secure Very cheap and secure
Date of experience: February 17, 2023
Thank you for solving the problem it was very good of u
Date of experience: July 14, 2023
Dear Attallah,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services.
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
Prompt replies, constant information/feedback, patient, friendly and attentive.
Date of experience: June 27, 2023
Really helpful she help me a lot I think her name was honey
Date of experience: June 22, 2023
Hi Arturo.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support that was provided to you by our agent, Honey.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Very fast service.
Opening and repacking of parcels takes some time to get used to.
Date of experience: February 11, 2023
I've been using F2M for almost a year and the service has been consistently excellent.
Date of experience: December 15, 2022
I would recommend this to anyone looking for great customer service.
Date of experience: September 19, 2022
First experience with this company and not the last. Thank you!
Date of experience: October 20, 2022
Shipping a bit expensive but great reliable service
Date of experience: October 20, 2022
Awesome delivery time frame
Received my items within 7 days.
Date of experience: October 18, 2022
Easy to sign up, package was packed perfectly and arrived safely
Date of experience: October 19, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Malik.
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied and that you have not received all packages in your shipment with FedEx.
Any potential loss claims must be notified to us via email as soon as your shipment has been marked as delivered. This is so we can ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. I have checked our email history for your account and we don't appear to have received any emails from you or any reports of missing packages from this FedEx shipment until now. All loss investigations and claims have to be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of confirmed delivery and we should definitely still be within the 21 days timeframe to submit an investigation and loss claim with the courier for your shipment, if required, once we have further assessed the tracking history for your shipment.
I will ask for one of my customer experience agents to reach out to you via email and escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further and that you will reconsider your current rating of our service.
Kind Regards
Hayley