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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Great and prompt service from Honey. She helped resolved the issues in a timely manner.
Date of experience: June 18, 2023
Sorted out my issues very promptly good communication makes it easy when buying over seas
Date of experience: October 20, 2022
As above: good service and quick delivery abroad! I'm very satisfied!
Date of experience: December 24, 2022
Easy to work. Very Straight forward! And helpful when I had a few question.
Date of experience: October 25, 2022
Awesome experience and absolutely perfect services for me
Date of experience: April 13, 2023
Quick. Right price. Always arrives.
Sometimes takes a while to combine packages….
Date of experience: December 28, 2022
Product delivered in good condition with DHL. Customer service was very helpful.
Date of experience: October 31, 2022
Kat took time to personally assist me. Felt like a true customer!
Date of experience: February 8, 2023
Hi Ben.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Easy and fast process but it's very expensive, need to reduce their prices considerably
Date of experience: February 8, 2023
Hi Victoria.
Thanks for the feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Process was very easy from start to finish and I had my package in a couple of days.
Date of experience: December 21, 2022
Everything went very well! Shipping to US was within 1 week.
Date of experience: November 3, 2022
Excellent service as always from the staff at Forward2Me
Date of experience: November 5, 2022
This was easier than I thought. Had no problems will definitely use them again.
Date of experience: November 3, 2022
The shipping price keep increasing ever since I've been this service
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2023
Quick and very helpful customer service even on a weekend.
Date of experience: September 17, 2022
Had a great overall experience and would use the service again!
Date of experience: January 20, 2023
Faster that expected. Good communication. Congratulations for a great service.
Date of experience: November 4, 2022
Good communication and fast service. Thanks again.
Date of experience: November 7, 2022
My item had shipped very quickly. Thank you for your service.
Date of experience: November 7, 2022
Too expensive and the customer service was $#*!y with me
Date of experience: November 6, 2022
Hi Reem.
Many thanks for your feedback.
We are sorry that you feel dissatisfied.
I can see we had assisted you with concluding the quantities and contents of the goods in your package. I can see that the original quantities had been inputted incorrectly by our warehouse team in error and we made sure this was looked into and amended for you as quickly as possible. We apologize for this oversight and we are glad this issue was resolved quickly for you.
Please note, all customers who have registered for 'SEND IT MONDAY' will be receiving their discount code for 50% off shipping cost at a later date. Our Customer Experience team are not permitted to provide discount codes for this promotion directly to customers via support tickets.
If you are interested in receiving discount for shipping, please look out for our Send It Monday promotional post that has recently gone live from various social platforms.
We hope this clarifies this matter and you will consider your current rating of our service.
Please do let us know if you have any further questions.
Kind Regards
Hayley
UPS - The worst company ever. A lot of secret charges
Date of experience: January 22, 2023
Hi Stelios.
Thanks for the feedback.
If you have experienced specific problems unrelated to price then please provide details and I will investigate further. If your concern is purely related to price then for peace of mind forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods. Please contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.
Kind Regards
Hayley
Is an excellent service. Its expensive but if you want the product this company it works.
Date of experience: February 6, 2023
Been using them for a while and never had any issues. Thank you!
Date of experience: January 12, 2023
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Vincent.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley