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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Forward2me is a Great service and easy to use. I would recommend hands down.
Date of experience: November 7, 2022
I've been a happy customer for many years and I am always satisfied.
Date of experience: November 8, 2022
Really good service just take a week from Japan to Germany that's insane. :)
Date of experience: December 26, 2022
I enjoyed the smooth transactions that forward to me does. These guys are professional
Date of experience: September 22, 2022
Explained and resolved issues. Thanks for the great customer service.
Date of experience: November 9, 2022
Start to finish went smoothly and all my questions were answered. Thank you Forward2me!
Date of experience: November 9, 2022
Super fast extremely professional and can't wait to work with again.
Date of experience: September 23, 2022
Everything was perfect. Speedy and quality service! Definitely keep coming back.
Date of experience: March 19, 2023
So fast and easy! Will definitely use again. Received my package in 3 days from UK to US.
Date of experience: September 24, 2022
Very efficient service from uk to canada, would highly recommend
Date of experience: February 14, 2023
Really fast, also before Christmas. Great Service quality and fair pricing.
Date of experience: December 28, 2022
Easy to operate, simple and efficient process.My package was delivered safely
Date of experience: December 26, 2022
Smooth process. Timely and easy to use web portal.
Date of experience: November 14, 2022
Honestly exceeded all my expectations! What a great company to deal with. Thanks Chris!
Date of experience: February 8, 2023
Extremely happy with the service. Thank you kindly.
Date of experience: March 22, 2023
All the operators I contacted was very helpful to solve my package's problem. Thank you.
Date of experience: November 15, 2022
They received my package, then sent it to me in perfect condition, will use again.
Date of experience: September 29, 2022
Too expensive and I payed also the customs. No make a sense to use this service
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 29, 2022
Hi Patrizio.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade section 8, from our website, all shipments are dispatched through our services as 'Delivered Duty Unpaid' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country. To avoid paying additional taxes we would advise for you to consider shipping from our Germany warehouse address.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate for you to reconsider your current rating.
Kind Regards
Hayley
Worked good, got always a fast response on my mails
Date of experience: February 11, 2023
Fast reply all my problem taken care and there was guidance along the way
Date of experience: February 6, 2023
Things might go south, but you helped me as I was expecting!
Date of experience: September 30, 2022
Very good service. Package arrived 2 days earlier than expected.
Date of experience: September 28, 2022
Quick and easy, highly recommended. Good service. More letters.
Date of experience: November 18, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Brian
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Chris.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley