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Forward2Me has a rating of 4.7 stars from 1,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Nica was incredibly supportive and helped me resolve a small problem in no time. She was fast, professional, and truly supportive throughout the process.
Date of experience: August 1, 2024
Jane shared great info regarding shipping. Im now confident to use Forward2me platform for shipping all my products
Date of experience: August 16, 2024
Many thanks for the 5 star review for Jane❤️
Forward2me is an excellent platform to store and send packages of all types.
Customer service is also excellent; in particular I would like to call out to Jane who helped me resolve an issue very quickly.
Date of experience: June 29, 2024
Many thanks for the 5 star review for Jane❤️
Thank you for a great job and thanks especially to Nica who helped us with our problems! Looking forward to our next deliveries!
Date of experience: November 8, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Superb service from Jane! Great customer service and super friendly. She assisted me with my query and ensure it got sorted out promptly. Keep it up Jane!
Date of experience: July 25, 2024
Many thanks for the 5 star review for Jane❤️
My questions about their forwarding services, prior to using such services, where answered promptly, thoroughly, and professionally by Regilyn. The answers I received resolved the doubts and concerns I had regarding their new warehouse in Wilmington, Delaware, US. The service has been very good.
Date of experience: June 30, 2024
Many thanks for the 5 star review for Regilyn❤️
Regardless of their backlog, Forward2Me are always very quick to process my items to shipping. Consolidated purchases are packed very well.
Date of experience: November 9, 2024
Many thanks for the 5 star review. 😊
I don't think a service like this could get any easier to use. I will definitely use the service again.
Date of experience: October 14, 2024
Many thanks for the 5 star review. 😊
Joyce was great, provided step by step instructions for my query, resolved in a matter of minutes.
Great service.
Date of experience: August 31, 2024
Many thanks for the 5 star review for Joyce❤️
I was very satisfied with the customer support. Help was provided very quickly. Thanks specifically Windy.
Date of experience: October 5, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Thanks to forward2me I have been able to bring to Mexico things I am really in love with from the UK which otherwise couldn't be possible to get. The web page and the process are very easy and friendly to use. When using the consolidation option everything is well packed and also the shipping is extra fast! (I've used ups)
Date of experience: June 28, 2024
I was assisted by Honey, and Anna, amongst others but Honey very quickly, efficiently, and politely saw to it that my package was identified and ready to forward. Excellent job Honey! She deserves a promotion and raise in pay.
Products used:
Forwarding service
Date of experience: July 11, 2024
I must admit they do their job in a very good and professional way. Really satisfied with the service.
Date of experience: November 25, 2024
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Date of experience: October 10, 2024
Many thanks for the 5 star review. 😊
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Date of experience: October 16, 2024
Many thanks for the 5 star review. 😊
Very nice organisation fast, trustworthy and secure. Special mention to Jane who solves problems at lightning speed.
Date of experience: October 15, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Windy helped me really fast & professionally with the sending of a parcel classified as 'dangerous'.
Date of experience: November 4, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Very smooth transaction. Clear instructions for forwarding my Christmas presents from London
To U.S.
Date of experience: November 9, 2024
Many thanks for the 5 star review. 😊
This company was very helpful and quick is shipping my package internationally, while also communicating with me regarding any updates or issues
Date of experience: September 6, 2024
Many thanks for the 5 star review. 😊
I ordered multiple items from eBay and everything went well till I tried creating a package with my items. It wasn't easy to figure out which option would be suitable, because it was not straightforward. I also had an issue with one of my items. Forward2me had to remove a used memory card from one of the items, while it was not prohibited and not mentioned in the FAQ as well. It caused a week-long delay. I also lost the memory card during the process. The support team was helpful, so my only concern is the content of the site.
It is also hard to find the right address for the right regions.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 2, 2024
Hi Peter,
Thanks for the feedback.
Historically we have not shipped these because we are unsure of what the contents are on the memory stick/card/SSD.
Each country has different laws on what can be imported, for example there may be pornography, pirate videos or other illegal content.
This information is now added under our FAQ link here https://forward2me.zendesk.com/hc/en-gb/articles/14768497540636-Can-you-ship-second-hand-memory-sticks-memory-cards-or-SSDs?
I hope this explains.
Many thanks,
Forward2me
Joyce provided first class service, even though wine can't be shipped to the UK at present.
I will ask her to help me with other products from the USA to the UK.
Date of experience: August 3, 2024
Many thanks for the 5 star review for Joyce❤️
Joyce in the UK warehouse was really helpful and quick to answer questions. I will use forward2me again - great experience!
Date of experience: August 30, 2024
Many thanks for the 5 star review for Joyce❤️
Was a nice and enjoyable experience, and the customer service was good. I chose this company to send my shipment from the UK to Saudi Arabia. I appreciate the efforts of the customer service team, and special thanks to Joyce who was attentive until the package was delivered. Thank you everyone and we wish you success in customer service.
Date of experience: June 26, 2024
Many thanks for the 5 star review for Joyce❤️
Nica at forward2me U.K. Did a top-notch job at combining my parcels for shipment and quickly arranging a quote for a longer than normal parcel.
Date of experience: October 16, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order
Date of experience: October 10, 2024
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Many thanks for the 5 star review for Nica❤️