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Forward2Me has a rating of 4.5 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
This company's service is absolutely unacceptable! They've completely lost 3 of my expensive packages that were delivered to them on the same day. How on earth do you lose three packages at once? On top of that, their support is a joke—closing chats every time I ask a question so it looks like a new conversation. My concerns are being blatantly ignored. Their service has gone downhill fast, and now I'm being told by their so-called "manager" to submit a lost package request? Seriously?!
This is the insulting response I got:
"We understand how valuable your packages are and the frustration you may feel in this situation. We are not saying these are missing, these are the tools to directly send it to our warehouse team in the USA."
This is the kind of garbage they serve to paying customers. Absolutely disgraceful.
Date of experience: January 1, 2025
Nica was amazing and prompt to respond to all my questions regarding my package at the USA warehouse! Well done Nica on your superb work.
Date of experience: April 17, 2024
I Am extremely grateful to Regilyn for promptly and efficiently addressing my query. Despite my initial frustration, Regilyn took the lead, clarifying my doubts and resolving all confusion regarding packaging and combination services. She cleared everything for me at the USA warehouse. Her patience and friendliness were remarkable. I extend my heartfelt thanks to Regilyn for restoring my trust in Forward2me. It was truly a pleasure interacting with you. Your exceptional service sets you apart - thank you for being outstanding!
Regilyn's exceptional support extended beyond addressing my immediate concerns; she went above and beyond to ensure I remained informed every step of the way. Her proactive approach to keeping me in the loop was truly commendable. Amidst the intricacies of my query, she consistently provided updates and guidance, demonstrating a genuine commitment to customer satisfaction. Regilyn's dedication to transparency and communication significantly enhanced my experience, reaffirming my trust in Forward2me. Her efforts to keep me informed exemplify her outstanding commitment to customer service.
Date of experience: April 9, 2024
Forward 2 Me has been a great forwarding company I've been using for 2 years. Their customer service agent Joyce helped me with a little issue that popped up, she is always very friendly and helpful.
Thank you Joyce for all of your help. Xxx
Date of experience: January 2, 2025
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Thank u
Sooo
Much
Soooooooooooooooooooooooooo
Muchhhhhhhh
Date of experience: July 25, 2024
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
First, I would like to sincerely apologize for the inconvenience and frustration you have experienced with our service. I understand how important it is for your packages to be delivered safely and promptly, and I regret that we have not met your expectations.
Please be assured that our Customer Experience team is already actively working on your case to resolve this matter as quickly as possible.
Thank you for your patience and understanding.
Many thanks,