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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Easy to get hands on great things formerly not available.
Date of experience: October 1, 2024
Many thanks for the 5 star review. 😊
Very good experience. Customer service replies really quickly. Shipping cost are reasonable.
Date of experience: September 26, 2024
Many thanks for the 5 star review. 😊
Very professional, fast and with competitive prices
Date of experience: November 6, 2024
Many thanks for the 5 star review. 😊
Everything went in accordance to expectations. Quality service.
Date of experience: November 6, 2024
Many thanks for the 5 star review. 😊
Fast, reliable and communicative service for forwarding parcels.
Date of experience: November 6, 2024
Many thanks for the 5 star review. 😊
I ordered a cookware, everything came safe and well packed, thank you
Date of experience: November 7, 2024
Many thanks for the 5 star review. 😊
I was new to importing, but had no trouble using site.
Date of experience: November 6, 2024
Many thanks for the 5 star review. 😊
As title mentioned, they are fast reacting and very nice
Date of experience: November 6, 2024
Many thanks for the 5 star review. 😊
Fast and great communication. Will use service again.
Date of experience: November 6, 2024
Many thanks for the 5 star review. 😊
Highly recommended, arrived quickly and smoothly in Brazil, thank you
Date of experience: November 6, 2024
Many thanks for the 5 star review. 😊
My items were delivered on time. Communication email and text kept me informed.
Date of experience: November 6, 2024
Many thanks for the 5 star review. 😊
Thanks for the great customer service, and prompt delivery!
Date of experience: November 4, 2024
Many thanks for the 5 star review. 😊
Incredible customer service! Joyce from the Wilmington Warehouse in Delaware, USA, has been super reactive and helpful!
Date of experience: August 4, 2024
Many thanks for the 5 star review for Joyce❤️
Quick and trustworthy
But i don't understand why i need to write minimum 50 characters.
Date of experience: August 21, 2024
Many thanks for the 5 star review. 😊
I'm a customer with and address in Wilmington. I had recevied a nice assistance from Nica who has been very kind and competent!
Date of experience: July 25, 2024
Many thanks for the 5 star review for Nica❤️
I'm a new italian customer with an address in Wilmington and I had some question about shipping services so I've contacted Forward2me customer care. I was helped by Nica who handled my questions with competence and care!
Products used:
Magazines
Date of experience: July 20, 2024
I had to pay the delivery on your website. And I had to pay while it arrived
Date of experience: August 31, 2024
Hi Petar,
Thanks for the feedback.
When importing goods from another country, it's important to understand that customs regulations usually require taxes to be applied to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items in the packages.
The fees you’ve paid to forward2me cover a variety of services, including the acceptance of your parcel, any necessary repackaging, and the completion of required export documentation to facilitate the shipment of your goods from the UK.
However, it's essential to note that these fees do not include any potential import duties or taxes, brokerage fees that might be applicable when bringing the goods into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
We have also outlined this under Terms of Trade 8 International Deliveries https://www.forward2me.com/terms-of-trade/ 8.2 Goods you require us to send through the Services may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist.
I hope this clarifies and if you require further information please let us know.
Many thanks,
Forward2me
Forward2Me is so helpful to get samples out of the UK to manufacturing plants overseas. I did find Fedex to be slower but easier than DHL. I will continue to utilize this service on a regular basis.
Date of experience: June 24, 2024
Got a delivery from UK to Germany. Fast delivery and nothing was damaged. Ordering, repackaging, etc. was easy and worked. I didn´t really know if repackaging would save me money due to the description on the forward2me website. Did it anyways. I had to pay a lot of Taxes when my Package crossed European borders. Thats what i didnt like. It was imported through the Netherlands and the people there actually took the time to correct my low evaluation for my imported products. So i payed double the amount of taxes i had estimated. Not the fault of forward2me. They could however give the option for me to import through Germany. Pretty sure they would not have corrected my evalutions. Overall very good service provided by Forward2me.
Date of experience: June 11, 2024
Hi Martin,
Thank you for your detailed feedback. We're glad to hear that you found the delivery process from the UK to Germany to be fast and without any damage. It's also great to know that you found ordering and repackaging with Forward2me to be straightforward and efficient.
Just to let you know, we now offer Delivery Duty Paid (DDP) as part of our services, and it is currently available through DHL couriers when you shipped from the UK warehouse only. Please check this FAQ https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Shipping-Costs-and-Taxes-with-Forward2me
Thank you again for your constructive feedback.
Many thanks,
Aimee
First of all, I would like to thank Joyce for promptly responding to my queries and providing quick answers every time. When my parcel was lost, Joyce reassured me not to worry and that they would find it. Finally, Joyce did locate my parcel. Thank you so much, Joyce. In the future, whenever my parcels arrive at Forward2me, I would prefer to communicate with you.
Date of experience: June 7, 2024
Many thanks for the 5 star review for Joyce❤️
The agent was very friendly, helpful, and his attention was precise and effective.
Date of experience: August 24, 2024
Many thanks for the 5 star review. 😊
I am pleased with the customer service provided by Forward2me and Regilyn who was very helpful in processing and shipping my packages. Many thanks 👍
Date of experience: July 12, 2024
Many thanks for the 5 star review for Regilyn❤️
Jane helped in settling an issue I had with my shipment and they contacted my courier to sort things out so they can release my shipment. I'm grateful for that
Date of experience: February 7, 2024
Good fast service. But very expensive compared to shop and ship or MyUS UK.
But they ship with DHL which I like.
Date of experience: July 22, 2024
Hi Sultan,
Thanks for the feedback.
I see that you have shipped with DHL.
From the UK Warehouse we do offer shipping with DHL, UPS, FedEx, forward2me lite or X and FIC Cross border.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it.
Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Many thanks,
Forward2me
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Many thanks for the 5 star review. 😊