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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Item delivery was as promised. There was quite some delay in consolidating my packages and the shipping costs were slightly higher than some of the forwarding services I use regularly from the US and other parts of Europe.
Date of experience: May 15, 2024
The shipment was early, too, and the bundling request arrived immediately, too.
But an amount of money is slightly high generally.
Date of experience: June 21, 2024
Hi Naoto,
Thanks for the feedback and 4 star review.
I believe you have requested a combine and repack for your multiple packages, reducing the cost of shipping.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 2.54 kg.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Many thanks,
Forward2me
Very fast and professional service. A reliable and trusted forwarding service from Europe to Australia.
Date of experience: June 24, 2024
I had some questions, and Joyce answered in the chat very fast and competent. Thanks for all!
Date of experience: July 6, 2024
Many thanks for the 5 star review for Joyce❤️
Very friendly, fast answers, my problem was solved immediately.
Date of experience: July 5, 2024
Forward2Me's customer service is excellent. The team specifically Joyce was responsive, helpful, and ensured my package arrived on time. Highly recommended!
Date of experience: June 6, 2024
Many thanks for the 5 star review for Joyce❤️
Excellent service and support will most definitely keep using them
Date of experience: July 13, 2024
Many thanks for the 5 star review for Joyce❤️
Excelent above and beyond support received will definitely keep using them
Date of experience: July 13, 2024
A useful service that allows you to acquire items from Europe and have them sent to the UK, very smooth and streamlined, there were no problems and the item was delivered to a UK address in a few days.
Date of experience: June 3, 2024
Speed in responding and solving the problem.
I would like to thank Ms. Honey for following the subject, and for upscale dealing.
Regards
Date of experience: June 21, 2024
I made a request that certain things be excluded from my package and this was not done.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 12, 2024
Hi Matshepo,
Thank you for your feedback.
We apologize for not removing the invoices during your combine and repack request.
We have forwarded your feedback to our warehouse team to ensure this request is properly handled in the future.
Many thanks,
Forward2me
You can order things that in your country never arrives and ship to a warehouse from forward2me, later they send to you. If have any questions, Joyce from customer service is the boss, she helped me a lot and she resolved my questions! Very happy to get a help to understand how to forward2me works 😊
Date of experience: May 11, 2024
Many thanks for the 5 star review for Joyce❤️
Forward2Me provided me with excellent, fast and well communicated service. I am really impressed.
A special word of thanks to Jane at Customer Service. Your feedback and follow up on my shipment was excellent.
Date of experience: May 6, 2024
Hi Andries,
Many thanks for the 5 star review for Nica and Joyce :).
A very convenient service for ordering from UK websites and online stores that don't deliver to France. The customer service is very responsive and open to ideas and improvements. Special thanks to Kat, Nica, and Joyce :)
Date of experience: May 17, 2024
Hi Duncan,
Thanks for the feedback! Our team strives to provide excellent customer service, and it’s wonderful to know that Kat, Nica, and Joyce made a positive impact on your experience.❤️
The UI isn't intuitive, but the service is everything I'd want from the logistical standpoint: consistent updates for every step of the process and clear lists of options where decisions had to be made. I look forward to my next opportunity to use this service.
Date of experience: May 8, 2024
Hi Philip,
We're delighted to hear that our service met your logistical needs and provided consistent updates throughout the process. We understand your concern about the UI and are constantly working on improvements to make it more intuitive and user-friendly. Thank you for sharing your experience with us.💖
As a new person to this site, I found it not the easiest to navigate in respect of various steps to follow. My package somehow had the wrong address from the German retailer but luckily located by someone called Honey for which I gave a good review. I wasn't aware of the process for 'package in box' as this wasn't clear & only after watching a grainy video, I knew what to do. I had previously locked in a price with one of the couriers listed but in the end could not access this site. I checked with UPS for updates & was not aware that my package went to Poland which is why it took quite a while.
Date of experience: May 9, 2024
The live chat section helps a lot in preparing my packages
I would like to thank Regilon in Japan warehouse for their help
Date of experience: June 19, 2024
Many thanks for the 5 star review for Regilyn❤️
The site is easy to use and the support team is very helpful, especially the support team in England warehouse "regilyn" I am very happy and excited to ship with them
Date of experience: June 5, 2024
Many thanks for the 5 star review for Regilyn❤️
This was a seamless and very easy way for me to ship goods from the UK to Sweden that would not otherwise have been possible as the seller only shipped within the UK. Can highly recommend.
Date of experience: May 27, 2024
I was unfortunate to receive an additional gift (5ml vial of perfume) from the seller to me that now had caused my parcel to be declared as containing dangerous goods, which it originally isn't!
Luckily, kat was able to help save the day by getting the warehouse boys to help remove that vial of perfume and hence saving the day!
You're a wonder, kat!
Date of experience: May 11, 2024
Many thanks for the 5 star review for Kat❤️
My purchase made within the UK arrived within days to Sydney Australia by DHL. Amazing service. Thank you!
Date of experience: June 10, 2024
It was quick and simple. I requested to have my shipment put on hold and within seconds I got a response and it was done.
Thank you!
Date of experience: June 15, 2024
Many thanks for the 5 star review for Julie❤️
Excellent service and customer attention. It was the first time I used this type of service but everything went smooth and the customer service people were very helpful.
Date of experience: May 27, 2024
The prices are a bit higher than I expected, and no discounts available. Might need to find an alternative
Date of experience: June 15, 2024
Hi Rob,
Thanks for sharing your experience with us.
We believe you have choose the repack for safety for your goods which add volume on the dimensions on the items, but this protect your valuable items for any damages.
The shipping cost was calculated based on the volumetric weight of 4.80 kg rather than the actual weight. I wanted to let you know that we also offer FedEx and UPS as courier options. We can arrange to ship your goods with FedEx or UPS if you prefer in the future.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To assist in such cases, we offer this features to all our customers:
Price Match Guarantee: We aim to provide you with the best value for your money. If you find a competitor offering a lower price for the same service, we'll match it. Simply share the details with us, and we'll handle the rest. Learn more about this feature here.
Our primary goal with these features is to provide you with a risk-free shipping experience. We hope you consider using our service again. If you have any further concerns or suggestions, please don't hesitate to reach out.
Many thanks,
Forwar2me
Joyce was extremely helpful and workers like her make me more inclined to continue business with your company
Date of experience: June 14, 2024
Many thanks for the 5 star review for Joyce❤️
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hello Linda,
Thank you for taking the time to share your feedback with us regarding your recent experience with Forward 2 Me. We appreciate your honest review and your insights on how we can improve our service.
We're glad to hear that your item was delivered as promised, although we apologize for any delay in consolidating your packages. We understand the importance of efficiency and will certainly take steps to streamline our processes to ensure a smoother experience for you in the future.
Regarding shipping costs, we strive to offer competitive rates while maintaining the quality of our service. We understand that there may be fluctuations in pricing compared to other forwarding services, and we're committed to continually evaluating and adjusting our pricing structure to remain competitive in the market.
Your feedback is invaluable to us as we work to enhance our services and meet the needs of our customers more effectively. If there's anything specific you'd like to address or if you have any further suggestions, please don't hesitate to reach out to us.
Thank you once again for choosing Forward 2 Me, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Regilyn