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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Made a mistake with my package which was entirely my fault (nicotine items not permitted for UK->EU forwarding, according to their terms and conditions). The returns process was handled quickly and professionally by customer service agent Aimee from the Preston warehouse, and at a fair cost. Would use again.
Date of experience: July 29, 2023
I'm really happy with the service that forward2me provided! I received email notifications every time when something changed with my packages. I needed some assistance about declared values for customs and their customer service team replied to my question very fast and they were really helpful. I'll use them again!
Date of experience: September 18, 2022
The employees take care of problems or queries, provide timely information about the delivery, are in contact with the transport companies and make sure that the problem has been solved. There is no better service.
Date of experience: January 15, 2023
I've only used Forward2Me on a couple of occasions, but I can only say that my experience to date has been first class. On this occasion I had multiple packages to ship, I found it very easy to identify the cheapest shipping method and they were delivered fast and in perfect condition. I really can't ask for more than that.
Date of experience: April 13, 2023
With the most recent shipment, there was a slight snag regarding specific customs definitions but it was very quickly resolved. A big thanks to Kat Santiago for her always friendly and expedient efforts. Will definitely continue to work with Forward2Me.
Date of experience: June 9, 2023
I wish to provide this additional feedback on my.forward2me.com, in the footsteps of my initial review. I chose my.forward2me.com to act as my forwarding agent for purchases made on UK and US web sites. After a very fast and easy account set up, I had my first UK package delivered to my.forward2me.com, then received the package at my home address two days later, i.e. Faster than most domestic mail. This is what I call a customer-oriented company, and they have my business for years to come.
Date of experience: September 23, 2023
Hello Theodore,
Thank you so much for taking the time to provide us with this fantastic feedback!
We're delighted to hear that your initial experience with our service was not only easy but also exceeded your expectations in terms of speed and convenience. Our team is dedicated to providing a seamless and customer-oriented experience, and your positive comments reaffirm our commitment to delivering top-notch service.
We're thrilled to have earned your loyalty, and we look forward to being your go-to forwarding agent for many years to come. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to our support team.
Warm regards,
Aimee
I opened an account today, asked a question today, got an answer today, enlisted my first UK shipment today. How much better can it get?!
Date of experience: September 17, 2023
A very pleasant experience from beginning to end. Everything was processed very fast, there was information in real time and package arrived quickly and well packaged. I can highly recommend the service! Thank you.
Date of experience: January 11, 2023
First time using this service it was excellent. This time I ordered a small, flat purse about 9" x 6" x 1.5" and.31 lbs weight. It arrived in a ripped up bag and fortunately crystals were not damaged. The most inexpensive cost was over $45 which seemed really high for such a tiny clutch purse.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2023
Navigating onforwarding was new to me. Jane helped me every step of the way with exceptional professionalism and warmth. You are not just another customer at Forward2Me.
Date of experience: February 6, 2024
Hi Damien,
Many thanks for 5 star reviews for Jane!
Many thanks,
Forward2me
I want to express my gratitude to Simon from UK Warehouse who handled my packages with extra care.
He make sure that my packages are well packed and secured to avoid damage during transit.
He is very professional dealing with this kind of request. Keep up the good work, Simon!
Forward2me is a very trustworthy and world class shipping company.
Ms. H
Date of experience: September 11, 2023
Hello Ms. HP,
Thank you so much for taking the time to share your positive feedback regarding your experience with Simon from UK Warehouse at Forward2me.
Simon is indeed a dedicated professional who takes pride in ensuring that packages are well-packed and secure to prevent any damage during transit.
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Wir sind insgesamt sehr zufrieden und bedanken uns für die unkomplizierte Abwicklung unserer Bestellung
Date of experience: June 10, 2024
Quick delivery, no issues with customs. Packaging was secure enough. The only complaint that I have is that it is extremely expensive to send goods in this way. Also, the site is a little confusing and not very transparent to sort out "repackaging".
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2022
Hi Tania B
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
Please be aware that the shipping quotes that you are provided from the pricing page on our website would have not included the additional Australian GST at this point- our pricing page can only show +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.
We are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value. This information is also available from the FAQ's section on our website.
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
Also we are more than happy to look into a price match for you and I was wondering if you would be happy to provide us with the details and shipping prices that you have sourced from the other forwarding agencies, including their additional consolidation fee as price comparisons for your packages that have been sent through our service?
If we do see a significant difference in the courier service/ shipping price that you paid through our company in comparison to the shipping price that you were offered by other forwarding companies we would be happy to refund you the difference or look to arrange a price match for your next shipment based on the same chargeable weight.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
I've used forward2me for a couple of times now and never had any problems with them. Aimee, their support team has been very vocal and supportive with any issues that I encountered - even keep me updated with my item status. Rest assured, I'm excited to have my item delivered to my designated country soon. This site has earned a loyal and repeating customer
Date of experience: November 1, 2022
Hi Nor.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee and our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I had a very rocky experience with my local delivery company. Despite having done their part flawlessly, the forward2me UK support team (Aimee, Girlie and their team) went through the additional effort of contacting the delivery company multiple times, offered tentative solutions, and even a refund. One of the best support experiences I've ever had. Thank you!
Date of experience: November 21, 2023
Hello Lucas,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that despite the challenges with your local delivery company, our UK support team, especially Aimee, Girlie, and the rest of the team, were able to assist you effectively.
Your kind words mean a lot to us, and we're always here to provide support and solutions. If you ever have more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Forward2me!
Warm regards,
Regilyn
Even though my item arrived broken, I would still say that Forward2Me is the best forwarding agent. Before, during, and after my order, Aimee was incredibly kind and responsive to my emails and questions. I've used a few forwarding agents in the past but Forward2Me has the best customer service of them all. I'm used to having to fight for refunds but Forward2Me refunded me for the broken item with zero hassle or dispute necessary. Thank you again for being so lovely!
Date of experience: December 2, 2022
Hi Madison.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
At first, I didn't have the best impression of working with forward2me, but it has changed. And it's all because of Hayley. Hayley, thank you for responding to my messages quickly and always trying to help, I really appreciate it. This assessment is entirely your merit!
Date of experience: November 10, 2022
Hi Aleksandr.
Many thanks for your feedback and for your lovely comments.
You are very welcome. It has been a pleasure assisting you.
We look forward to assisting you with all of your shipping needs again very soon.
Take care and stay.
All the best for 2023!
Kind regards,
Hayley
I was interested in purchasing a special bottle of whisky to be shipped to the US. I researched all their website policies and FAQ beforehand, to ensure the service was offered and available. I even ensured that my state of residence allowed alcoholic shipments.
I placed the order for the alcohol and it arrived at Forward2Me swiftly. When I attempted to pay for the forwarding services, I was told that because the shipment contained alcohol, I needed to contact Forward2me directly to arrange shipping. I reached out and was then told about all of the requirements to ship alcohol to the US and that Forward2me has NEVER been successful with personal shipments of alcohol. They recommended that I contact a private broker to arrange shipment; private brokers charge £200-£300! It's just one bottle of alcohol.
At this point, I feel straight bamboozled. I'll never use Forward2me's services again and absolutely do not recommend.
Date of experience: February 9, 2023
Hi Kiev,
Thanks for your feedback.
We do offer various courier services for shipping alcohol internationally however there are some countries who restrict imports of alcohol. We cannot offer shipping services for alcohol to all international countries and we strongly recommended that you contact our Customer Experience team first to determine if we would be able to offer shipping for alcohol to your country prior to purchasing.
These guidelines are stated from the FAQ page on our website https :// forward2me.zendesk.com/hc/en-gb/search?utf8=%E2%9C%93&query=alcohol.
You can also find further information about the requirements for shipping alcohol through our services from our 'Ask the Experts' video page https://www.forward2me.com/ask-the-experts/alcohol-shipment/
It is clear that you had not correctly followed the guidelines from the FAQ page on our website and you did not choose to contact our Customer Experience team prior to purchasing your alcohol order to our UK address.
Just so you are aware, forward2me do offer free return to sender. Simply request the Return to Sender service from your account and we will handle the return shipping for you completely for free.
I can see you have been put in contact with Chris, our senior customer experience advisor, who will assist you further and discuss the available options for your alcohol package from our UK warehouse.
Please remove this review or reconsider your rating.
Kind Regards
Hayley
Excellent service, fast reliable. As soon as item i received it is ready to go out with a variety of shipping options.
Date of experience: March 6, 2024
A very excellent company for collecting shipments and re-sending them to your country around the world. Their advantages are many and the most important, in my opinion, is:-
1- excellent handling
2- Quick response
3- they give you addresses in different countries.
From long experience, I recommend them
شركة ممتازة جدا لتجميع الشحنات واعادة ارسالها لدولتك حول العالم. ميزاتهم كثيره و الاهم بنظري
1- التعامل الممتاز
2- سرعة الرد
3- يعطونك عناوين في بلدان مختلفة
من تجربه مطوله انصح فيهم
Date of experience: January 27, 2023
I had issues with items being delivered to my German forward2me address and from the first email to last Kat Santiago was tremendously understanding and helpful. Made the entire experience headache free. So thankful for the exceptional and prompt customer service!
Date of experience: July 13, 2023
Dear KB,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Kat".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Customer Experience Team Lead
I ordered from a Uk based stored to ship to France. Because a cyber incident at the Royal Mail, my package was delayed. Customer service were very helpful in providing information and my package was delivered just a few days later. Would definitely use again!
Date of experience: January 31, 2023
Had 8 items repackaged too save money on shipping to the USA. It saved me a lot of money and arrived in great condition and time. If want too save money then let multiple purchases build up so you can add together. The 30 Days allowed for holding of items before Shipping helps with this
Date of experience: April 3, 2023
Forwarded a few packages from UK online stores to Ireland through Forward2Me. It's always a pleasure to use. I must admit though it's a relatively expensive way of shopping because of the extra shipping fees (and in my case import duties/taxes).
Date of experience: December 23, 2022
Used to be great, fast and efficient. Lately it's been terrible. Last 2 packages took over a week to process, then were sent via UPS and the paperwork was wrong, so upon receipt I was taxed fully as the price of the expensive postage was added to the total value of the item, and had to pay tax on that too. Very unhappy.
Date of experience: November 9, 2022
Hi Ben.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating and to hear that your recent UPS shipments were delayed for dispatch due to some temporary technical issues with the UPS booking portal.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Chris provided me with top-notch support and outstanding problem-solving quality. The busy team handled a complicated task of mediating with a no less busy hub in Germany which needed to overcome special delivery instructions to my shipment. Not only Chris indulged me with peace of mind but kept following up with me on the issue with updates and reminders that forward2me was the best choice for my shipping needs. Superb customer service is a given for Chris and the rest of the time. Promote soon.
Date of experience: November 7, 2022
Hi Jay.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Robert.
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Kat.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley