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Forward2Me has a rating of 4.7 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Everything was super simple and delivery was fast. My complaint, which may prevent me from using the service in the future was shipping options were very limited and expensive. Mich higher than the calculator on the website.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2023
Fedex might have stopped my shipment because of the parcel information shortage.
At first I terribly worried about it. But Aimee (forward2me) helped me to solve the problem contacting with Fedex.
I was able to get my item safely at last.
I really appreciate Aimee.
Date of experience: October 26, 2022
Hi Sumio.
Thank you so much for your feedback.
It is great to hear that the issues with your FedEx shipment were finally resolved.
We are really pleased to hear that you have been happy with our services.
I shall pass your gratitude onto Aimee personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Aimee is great and on top of things! Despite we had some customs issues with my package, she did her best to communicate with me and FedEx. I really appreciate her help and her determination on treating customers happy!
Date of experience: February 24, 2023
Hi Janis.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Aimee in regards to the customs issues you were facing with your package.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thank you for your cooperation, quick response to the customer, and your understanding of exactly what we want. I am very happy to deal with you. A beautiful experience. I advise everyone of you. The customer service employee was very intelligent.
Date of experience: November 20, 2023
Hello Majed,
We sincerely appreciate your kind words and the 5-star review! It's our pleasure to provide excellent service, and we're thrilled to hear that your experience with us was positive. If you ever have more shipments or any questions, don't hesitate to reach out. Thank you for choosing Forward2me, and we look forward to assisting you in the future.
Best regards,
Regilyn
It all went smoothly and I would advise potential users to make sure that every single detail of the Forward2Me address is included... I missed out a bit (because it didn't fit the address template used by the store) and had to repeat the process.
Date of experience: January 30, 2023
My package arrived at the UK warehouse yesterday and with the swift help of Kat, I have been able to get my package shipped out today without delay. She was clearly knowledgeable about the process and very helpful with dealing with my questions. Thank you!
Date of experience: December 6, 2022
Hi Grace.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kat.
I will make sure to pass on your gratitude to them all personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
My package arrived fine. It was a simple flask, still they forced me to do a repackaging for unknown reason, which I had to pay extra for. If I have no other option, I should not pay for this. This also delayed the package one more day. Also there was a 1 day delivery option with DHL, which I choose, but that turned out to be a 3 days delivery option.
Date of experience: December 4, 2022
Hi Gabor,
Many thanks for your feedback.
We are sorry to hear that you felt dissatisfied with the repacking advisory for your package and with the transit times of your shipment with DHL Express.
I would like to reach out to you directly to discuss your feedback with you in more detail.
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you will reconsider your current rating of our service.
Kind Regards
Hayley
So glad I found this site. I purchased an item from Amazon in Germany as it was not available in the UK. The address provided meant the order was completed, collected from that address and I selected the method of transportation from the list provided. Result was a successful delivery and a very happy friend.
Date of experience: August 18, 2023
I used their service to buy an item from a store who didn't ship to Italy, but unfortunately the parcel has been lost!
They are really kind ( Nica is really awesome!) and ready to resolve your problems! Thanks to them I received my money back! Really really satisfied.
Sometimes something goes wrong, but I can't wait to use their service again in future! (Hoping to receive the parcel next time lol)
Thank you, Nica for your patience and your time
Products used:
Toys
Date of experience: May 20, 2023
Hi Fortunato.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our Customer Experience agent, Nica.
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
As soon as Forward2me shipped packages to me, the company used for delivery started sending me non stop texts. They would not deliver to my shipping address, customs had to be paid online or else packahe would not be delivered. I had to contact their customer service twice, and at the end, they disregarded my instructions to leave package out of site at back door. I won't use Forward2me again if DHL expressed is used for delivery.
Poor service.
Sue
Date of experience: December 12, 2022
Many thanks for the review Susan.
It's great to see you were able to take advantage of our 50% Send it Monday discount.
You selected DHL Express as a shipping option - the package shipped on Monday and was with you on Thursday. Given the time of year we think DHL did a great job.
The DHL service is a DDU service, which means that everyone has to pay taxes and duties at the point the package hits their border - the specifics depend upon the country.
DHL send notifications to customers to allow them to pay the duties online. The vast majority of our customers prefer the convenience of this as the alternative is to drive to your house, risk that you are out and leave a note asking for a payment.
All DHLs notifications are configurable. Please feel free to forward them all and we will help you with instructions on how to switch them off or unsubscribe.
I hope the information I have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
At first, they show you different shipping charges for different carriers ranging from $15 to $60. But when my product reached their warehouse, they instantly disabled all the low-price options and only enabled the $60 shipping option for my product showing some security concerns. They also charged some extra payments for my product being a Pre-paid card.
Date of experience: October 30, 2022
Hi Arif,
Many thanks for your feedback.
We are sorry you feel dissatisfied however we do provide further details regarding the shipping of pre paid cards through our service which can be found on our website. Further details on the processing and additional fees for shipping pre paid cards can be located in our FAQs section under CAN I USE MY FORWARD2ME ADDRESS TO APPLY FOR FINANCIAL PRODUCTS.
If you do have further questions or concerns regarding the shipping services we offer then we would advise customers to contact our Customer Experience team directly from the website or email us at info@forward2me.com and we will be more than happy to assist.
Our FAQ page for the shipping of pre paid cards does clearly state that we only offer shipping for pre paid cards with DHL tracked services.
We hope the information we have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
Very pleased with my experience. I wasn't too sure how a service like this would work but as soon as my package arrived with them I got a notification and it was promptly forwarded to me. Would highly recommend to anyone
Date of experience: November 28, 2023
Hello Justis,
Thank you so much for taking the time to share your positive experience with our service! We're delighted to hear that you were pleased with the process, from the moment your package arrived at our facility to its prompt forwarding to you.
Your recommendation means a lot to us, and we're grateful for the trust you've placed in forward2me. If there's anything more we can assist you with or if you have further feedback to share, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
Regilyn
I used the forward2me service for the first time. I had questions, but HONEY from your support team was always answering me directly. She is very enlightening, a real professional-lucky to have her in your team.
I'm very satisfied and happy that I used your service
Thank you very much
Maria
Greece
Date of experience: August 23, 2023
Hi Maria,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Honey provided you with helpful and professional support.
We will make sure to pass on your kind words to Honey and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Order was dispatched and transported quickly, but at considerable cost. The package arrived in my country on a Saturday and was scheduled to be delivered to me the next day (Sunday is a work day where I live). The package was not delivered on Sunday, or Monday (despite promises), or Tuesday (despite more promises) or even Wednesday (despite even more promises). Along the way, the delivery service blamed me for the delay. (Still trying to figure that one out). Finally, it was delivered on Thursday. The item arrived i good condition, but for some reason, the receipt from the retailer was not included in the package. Too bad that Forward2Me suffers damage to their brand caused by the delivery service they sub-contracted with. Maybe Forward2Me will pass it on to DHL.
Date of experience: November 11, 2022
Hi S.M.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 2* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Ordered shock absorbers online, hoping to ship them to Iceland, not realizing that they were classed as "Dangerous goods". I contacted support and Chris explained the situation thoroughly and after I arranged for the parcel to be picked up from them, he accomodated all my needs and performed admirably! That is why, even though they could not ship my parcel, they receive 5 stars for Chris's excellent customer service.
Date of experience: October 5, 2022
Hi Einar.
Thank you so much for your feedback, its really good to hear that you are happy with the support Chris provided you and we are sorry that we could not offer you international shipping for your item on this occasion.
https://www.forward2me.com/terms-of-trade/
Just to make you aware, at section 17 from the terms of trade page, on our website, is our prohibited items list. If any of our customers are uncertain whether their item (s) relates to any of the categories shown from the prohibited items list, we would advise you to contact us prior to purchasing as some can be handled by us and shipped to some destinations if correctly declared, packed and carried and almost always at additional cost. We are prepared to discuss with you the possibility of handling some of the items listed and if we can agree to do so we will agree the conditions applicable to our handling and the additional charges that will apply.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I've been using forward2me since Brexit, to help me consolidate my UK sales and save on custom duties into the EU, and I have nothing but praise for them. The team at forward2me (shout-out to Chris) always go above and beyond to fix any issue that pops up. Fast, reliable and great care in handling my items, definitely recommend!
Date of experience: November 21, 2022
Hi Pedro.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
They lost one of my packages and would only deal with that by asking me to collect a tremendous amount of data on the various packages that I had sent to them. This was all data that they should have themselves. In fact, the most important data for this issue was data that they only have but I did not. The customer service representative was incredibly unhelpful and basically hung up the phone on me
Date of experience: May 16, 2023
Hi Steven,
Thanks for the feedback.
I can see you are already in contact with one of our senior advisors, Aimee, regarding your issue. We are currently waiting for you to provide additional images and information regarding the total items that you have received at your address. Please continue to work with the Customer Experience team. We will do our best to ensure this matter is resolved for you as quickly as possible.
Kind Regards
Hayley
Jane was very knowledgeable and friendy. I wanted to purchase items from a Japanese website and have it shipped to Forward2me Japan but I was having trouble getting my name in Kana. She went above and beyond to help me. Highly recommended!
Date of experience: October 2, 2023
Hello Glaisa,
Thank you so much for your kind words! I'm delighted to hear that you found Jane being helpful.
We truly appreciate your recommendation, and we're here to assist you whenever you need it in the future. If you have any more questions or require further assistance, please don't hesitate to reach out.
Wishing you a wonderful experience with your purchases from Japan!
Warm regards,
I had ongoing problems with DPD and Sovereign Courier. Unresponsive attitude and no reply to any mail.
And Kat Santiago from Forward 2me was with one adjective: amazing...
She was very quick to respond, to inquire and to find solutions...
Without her support, all this process would have been tougher.
Date of experience: February 28, 2023
Hi Ayse.
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Kat.
We are sorry that you had experienced delivery issues with your shipment but it is great to see that your shipment has now been safely delivered to you.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I did 1 order, so they got 1 pack only. Why did they force me to repack? This takes longer time, and I didn't get any explanation about "WHY"? The pack was not damaged, and that was the original pack (from the website I did my order). They didn't do any special (visible) thing like repairing, or making it smaller to reduce shipping cost. Maybe (?) they put more tapes? Is that a "repack"? 2 more days for this?
So please in the future explain why we are forced to pick the 'repack' option once you get the pack...
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2023
I have used this company to forward items that I have purchased on ebay and other places in Europe. They have free mailboxes in several cities in the EU and they combine and repack multiple packages for both safety and savings and then offer a choice of carries and shipment products that allows you to ship multiple items to the states for a fraction of what it would cost shipping each package individually to the us from where it was purchased. Most of my experience is with the main UK warehouse, and I have dealt extensively with Aimee who has always gone above and beyond to resolve any issues that have arisen. I recommend this service highly and without reservations if you purchase things frequently from different sellers/locations in Europe
Date of experience: October 5, 2023
Hello Steven,
Thank you so much for taking the time to share your wonderful experience with us!
It's always heartwarming to know that I have been able to provide you with exceptional service. We truly appreciate your recommendation and are delighted to be your go-to choice for shipping items from Europe to the States.
If you ever need assistance with anything else or have further questions in the future, please don't hesitate to reach out. We're here to help, and your satisfaction means the world to us!
Thank you once again for your kind words and support.
I had a parcel forwarded to Forward2me to be shipped to Australia. Customer service was great and I received updates regarding my parcel but the cost of shipping was extremely high. It seemed on the website that there were cheaper options however when it came time to ship, these options weren't offered, only much more expensive ones. There was little choice but to accept the expensive shipment choices.
Date of experience: October 21, 2022
Hi Steven
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates.
It is difficult to successfully reduce volume for goods such as trainers or shoes due to the excess volume that is being created from the shoes boxes themselves and we also do understand that if the shoes are being shipped for resale then the original shoe box would be required to support the resale price. Repacking or reduction cannot always guarantee sufficient cost savings on the original shipping price quoted with the courier as this is dependant on the types of items that are being repacked or reduced inside a package. To compensate you for any inconveninece we have completed the repack service for your pair of trainers free of charge.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley
I was a little hesitant to pay for an item and have sent to third party. I was very impressed after how efficient the process was. Received package very quickly and was notified each step. Well worth the cost if getting items from UK
Date of experience: October 29, 2022
This is my first time using Forward2me and this type of service. I had few questions how to handle my orders from UK. GIRLIE was very quick and accommodating. I felt like I had my very own assistant because of how smoothly she made everything feel. Thank you again.
Date of experience: June 16, 2023
Hi Delgermaa.
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Girlie
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I took a chance with using Forward2Me because I didn't want to pay a monthly membership. I'm glad I did because shipping is probably cheaper now that I can have multiple packages sent to them and have them all combined and repackaged. I'd highly recommend using their re-shipping service.
Date of experience: October 8, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi James,
We're delighted to hear that you found our service easy to use and that the delivery was fast.
We noticed you have shipped shipment from Japan warehouse with UPS Express Saver. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
Right now, we currently offer DHL, FedEX and UPS at Japan warehouse. Hopefully, we can provide budget friendly shipping options for this warehouse.
We hope you consider using our service again. If you have any further concerns or suggestions, please don't hesitate to reach out.
Many thanks,
Forward2me