Forward2Me

I recently used Forward2me for shipping some items from the Germany to the UK, and I couldn't be happier with the service I received. From start to finish, the process was seamless and efficient. The website was easy to navigate, and the pricing was transparent. The package arrived quickly and in perfect condition. Customer service was also excellent - they were responsive and helpful whenever I had a question. I would highly recommend Forward2me to anyone looking for a reliable and trustworthy forwarding service. Thank you for a job well done!

Hi, I am using Forward2Me since before UK was in EU. They have professional services, not a single package was lost or misplaced or damaged, customer service is prompt, they have warehouses in important EU cities and also UK of course, Japan etc. Highly recommended!

I ordered a product from the UK and used forward2me services. Nica helped me successfully navigate a UK shipping process I was unfamiliar with, as I reside in the US. There were delays along the way, as I needed to ascertain if there were any outstanding import duties or taxes. Although it took time and patience, Nica was readily available to answer my questions and listen to my frustration and concerns. She provided excellent customer service. I'm happy to report the situation was resolved and I finally received my package. Thank you Nica! Best, Jill F

I purchased NIKE shoes this time, and this is first time using Forward2Me service.
When I received it, I found a scratch of cutter on the box of NIKE. I know what happen, when open the box to check inside of my box, they cut NIKE shoes box not only cardboard box.
Unbelievable, insensitive.
I never use this site.

I was really skeptical of the site at first since I had never used a service like this. However, after my first purchase and delivery (which I was really nervous about) Everything arrived relatively on time. I will use the service they offer a few more times to see whether the cost is worth it. The cost for my purchase was $30 dollar delivery using ups worldwide. I also added an additional insurance of $20. So total cost of delivery was 50 dollars plus tax.

I have used the service provided by forward2me multiple times and I can only recommend it. Packages are quickly processed and the shipping rates they provide are very fair. They also provide a lot of information about every package and every shipment in the dashboard that is very easy to use. But the best of all is the great customer support. The Wilmington, DE warehouse, where my US address is, has got very nice, committed and competent support staff who always try their best to help you with your individual problems and questions. For example, support staff Nica helped me split a package that was too heavy into two smaller ones and saved me hundreds of dollars. She then tracked my shipment and made sure everything went well. Great customer support!

First of all, very good customer service. Julia is interested and always gives you the first priority. I will write about my experience with shipping later.

Once again Forward2Me exceeds customer expectations in every way!
Any concerns or questions I had with my packages were dealt with in a pleasant manner and cannot find fault anywhere really. 10/10

I needed a Japanese address, this is how I've found Forward2me. The signup was easy and straightforward, the process is flawless and the prices are reasonable. Overall I'm very happy with the provided service.

I am very satisfied with this customer service experience. The customer service representative was friendly and patient, always polite throughout our conversation. What surprised me even more was the quick response time, with almost no waiting. After I raised my issue, the representative quickly understood my needs and provided detailed and professional answers. The problem was ultimately resolved quickly and effectively, exceeding my expectations. I am very pleased with the customer service from KAT at forward2me Limited | York House, Green Lane West, Preston, PR3 1NJ, United Kingdom. Thank you very much!

Needed a specific Adidas product that was only available in the UK and Adidas would not ship this item to the USA. Forward2me UK was perfect throughout all the easy steps to procure my items and Regilyn was especially helpful with all my questions. Will definitely use their service again in the future.

Hello, I had excellent service from Forward2me from support person Regilyn who was the person who greatly assisted to guide me through the process of getting my package released and repacked for safety. Highly recommended.

Amazing website, excellent service and rates. But honestly the most amazing them is the personalized customer support. I had a problem with one of my shipments (all my fault, I left the country that I was supposed to recieve the shipment earlier than planned) and I had JOYCE from the customer support helping me across the whole journey. Numerous emails and dedicated support to make sure I recieve my shipment, not the normal robot that doesn't do you any good but a dedicated, empathatic and helpful JOYCE that hears the customer needs and make sure that your valuables are not lost and your voice is heard throughout the process. Thanks again Joyce😊

Have been using Forward2me USA a couple times now and its a great service. The site is easy to use, processing of packages is pretty quickly and they have great customer service. When I found out they had a pricemarch guarentee Nica from CS was very helpfull in getting me the discount and adding a final package to the shipment that came my locker during this process.

Nica is the best! Her service was flawless, she is always kind and actually read what you need, so much better than talking to bots. She has solved issues for me more than once and always deliver the best service on Forward2me. Such a pleasure to deal with this company, they really care about customer service.

In short: Customer service not replying for four days. At the same time, due dates are set for just seven days. Furthermore, costs related to other parties faults/responsibilities, that is couriers or senders, are shifted to me, the recipient. That feels like extortion really. Either I pay for the errors and faults of others (couriers, senders), or my package is refused.
Due to all this I denied paying these extra costs. Eventually, eBay purchases of vintage items no longer made these days got lost and disposed by Royal Mail. That is a complete flop and should be of interest to a business calling itself forwarding service. Your processes need improvement.

Forwar2me is asking me to pay fees using online services which do not work for residents abroad. I reported multiple times. In vain, nothing happens. Thank you for nothing.

I would not have given any star. I am forced to select at least one.

It might sound unfair what I am complaining about. This is just the way I feel treated, unfair.

Regilyn was one of the best customer service person I have ever met. She took time and patience to analyze my issue and successfully resolved it. Keep it up

I recently used forward2me and had a great experience, thanks to Regilyn from the customer experience team. She was extremely helpful in addressing all my concerns and made everything easy.

I had a package which contained loose lithium coin cells, which require extra care to ship. I contacted support, and Joyce helped explain the carrier rules to me and made everything straightforward to deal with. I've used forward2me for a couple of years and highly recommend them!

Very helpful service, thank you. The support member REGILYN was so great to deal with. This is the second time using forward2me and had perfect service both times.

Used them to reship a small, fragile antique from UK to United States, there were very fast and efficient and price was reasonable. Would definitely use again.

I would to thank forward2me for the opportunity to be able to make purchases from the United States. I also thank mrs Jane for her quick answers. The books arrived a bit damaged due to poor packing. Cardboard box would have been better.

My first experience with this company, I had a number of different questions to ensure I understood everything well and REGILYN was super efficient, friendly and helpful via the on line chat facility.
I intend to use the service on a frequent basis so am pleased to have found this company