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Forward2Me has a rating of 4.7 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
I have found the service to be efficient, however it would be even better if we could have an option to include duties and taxes on our shipment as most other forwarding agents do today.
Date of experience: November 19, 2022
The shipping calculations on the UK warehouse were unusually high, and several people, including NICA in support, were very helpful and courteous.
The package arrived safely and we are satisfied with the service.
Date of experience: August 6, 2023
Hi Masahiko,
Thank you for taking the time to provide your feedback regarding your recent experience with our shipping process.
We're delighted to hear that your package arrived safely and that you found our team, especially NICA in support, to be helpful and courteous.
Thank you once again for choosing our services. We look forward to serving you again in the future.
Warm regards,
Aimee
I can't be more happy with Forward2Me services, they are supper fast with the shiping and handling of the packages, they also offer a great customer support very capable and also alwyas willing to help, I will keep using their services for a long time.
Date of experience: November 18, 2022
I was in close contact with Chris from Forward2Me who led me through the whole process of accepting and shipping my package from Germny to my country.
The attention I got was excellent. Very quick and helpfull response to all my recourses.
I will definately use Forward2Me services in the future and strongly recommend every one who need forward shipping to do so as w.
Chapo...
Date of experience: September 8, 2022
Hi Benny.
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Chris was on hand to assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
I had very comfortable and effective experience solving case with delivery to Germany warehouse. Christine from customer service did her job very professional and exceeded my expectations.
Date of experience: June 30, 2023
Hi Alexander.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Christine.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We will look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
A minor issue as to how a package was described was dealt with very promptly (within 24 hours) and politely by Hayley. Otherwise, the service works well.
Date of experience: February 25, 2023
Hi Hugh.
Many thanks for taking the time to submit this review.
You are very welcome. It was a pleasure to assist you with your queries and concerns.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Forward2me made it very easy for me to purchase items located in the UK, which otherwise I could not have acquired. I appreciate the service. It's quick, simple and gets the job done.
Date of experience: January 27, 2023
I didn't know Forward2me usually doesn't ship to UK mainland. Was caught by surprise a bit. It was not very clear to me by just browsing their website. Otherwise all good as usual.
Date of experience: April 3, 2023
Hi Tianjia
Many thanks for your feedback.
Our Tax Free warehouse in Guernsey is not part of the United Kingdom or a member of the European Union. It has a special status negotiated by treaty that means that Guernsey is within the EU for most of the purposes of the free movement of goods but outside the EU for other purposes. In practice, Guernsey uses UK postcodes and many UK retailer’s deliver to the island on the same terms as mainland UK.
However, we will advise customers to avoid shipping from Guernsey to mainland UK, unless the item is being returned to sender, because the goods would still be subject to import duties or import taxes or both upon entry into mainland UK depending on the type of item and its declared value. Hence the reason why we do not offer customer's the option to choose mainland UK as a shipping destination from Tax Free warehouse through their account themselves.
For further clarification on the requirements for shipping from Tax Free warehouse please check out our 'Ask The Experts' page from our website.
https://www.forward2me.com/ask-the-experts/tax-free-shopping/ or from the Tax Free warehouse main information page https://www.forward2me.com/warehouses/british-tax-free-warehouse/
If you do require any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Highly recommended! Honey was very helpful with regards to customer service!
Date of experience: March 23, 2024
Hi Chris,
Many thanks for the 5 star review for Honey!
Recently I had a package that needed to be redirected to another address that was not registered to my account. I called the supoort and explained why I needed to do it. I found it was easy to communicate with the support team, who offered friendly help and timely follow-up. It was great support. The package also arrived safely. I would like to particularly thank Nica, who was the assigned agent, and Aimee, Chris, and all others who had got invoved in helping me out. A five-star and big thank you to all of them!
Date of experience: February 12, 2023
Best service by far. Nothing except praises especially for Nica who has handled by claim for compensation flawlessly.
I would highly recommend forward2me.
Date of experience: December 20, 2023
Hi Ashiq,
Thank you so much for your positive feedback! We're happy to hear that you had a great experience with Nica and our team at forward2me.
Many thanks,
AF
I gave 3* to my experience with Forward2me.
In fact I would give 1* to the online service, and 5* to Kat, the young woman who answered my call and helped me go thru this confusing Web site.
Kat is great.
Now with the online service (note that there is an application with the same name in Android Play which has nothing to do with them).
I don't know who designed this service but it is confusing.
Developing a 'User Friendly' system was obviously not in the scope of work!
To make a long story short:
Between the time Forward2me received my package (a mobile phone) and the time I was able to ship it, it took 3 incredible days!
With an other similar service I use when shopping in the US, the same process takes 15 minutes at most.
Because it is a mobile phone and it has battery (obviously) they labelled it as a 'dangerous good' and organizing shipping became a complicated process, numerous email exchanges... until I eventually decided to call their hot line and was able to speak to Kat.
Kat knows how to handle a customer in distress!
It took some time and efforts (their policies are really not towards efficiency), but Kat managed to go through all difficulties, make the necessary calls to get things moving and more.
I wish I called earlier.
At the end of the day... 5* to Katt, 1 or 2* at best to Forward2me.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 16, 2023
My UK order arrived quickly and the whole process was very smooth. No complaints!
My other order from Germany was undelivered and returned by DHL apparently because the address I provided was not in the exact format DHL Germany wanted it. I copy pasted the address provided to me by Forward2Me so I do not know if it is DHL that did not deliver it or their warehouse staff refused to accept the delivery because the address format was not "exactly" as it should be although I copy pasted. One of the two parties seem to lack some flexibility compared to the UK.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 23, 2022
Hi Francky,
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
I dealt with Honey, regarding an enquiry at the Lancashire location. They were very prompt and resolved my matter to my satisfaction very quickly. Great work!
Date of experience: June 19, 2023
Hi Andy.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and prompt communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Ordered goods in a UK shop without international delivery, sent everything to forward2me, and received in Bosnia in an agreed time. Very satisfied with the service.
Date of experience: March 22, 2023
I received excellent customer service from Jane. 5 star service. Thank you!
Date of experience: March 21, 2024
Hi Tapiwanashe,
Many thanks for the 5 star review for Jane!
Overall my experience with your service has been great except this most recent time. I had reached out via email because I felt like there were some incorrect items in my box. I was advised somebody would look into it and get back to me but they never did. I went ahead and paid for shipping on the items you had in my box because maybe I had made the mistake. However, when the items arrived I realized that most (29 items arrived, 14 belonged to me) packages in my box were actually intended for another person that just so happened to be located in my local area. Think about this, had I not been the one who received the packages this other individual would have been out on 15 items. That's just wild to think, and what makes it worse is that I identified the issue was but it was never looked into further. This makes me hesitant to continue to use your services.
Update: everything has been rectified, and they went above and beyond to do so. Customer service is beyond exceptional and I understand that mistakes happen so overall a non-issue at this point because they took the time to understand and resolve the issue and once again went above and beyond to do so. Highly recommend their services based on their service alone.
Date of experience: August 19, 2023
I looked at the website, read that shipping costs 9.99, repacking 4 GBP, so I decided to use this service. It was until checkout when I realized that after repacking I can't use cheap shipping for 9.99, but only 40 GBP express shipping. And I had to repack anyway, because one of my parcels was damaged. So 44 GBP for shipping 40 GBP mechandise...
Date of experience: December 20, 2022
Hi Piotr.
Many thanks for your feedback.
If you choose to ship with the Lite or Lite X budget courier options we cannot offer the combine and repack service. We clearly state this information from the terms and conditions section on our website for the Lite and Lite X services. I have provided the link for you here: https://www.forward2me.com/lite/
I hope the information I have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
Swift and relevant reply from Aimee! I was pleasantly surprised by the rapidity of reply to my query. Now I can complete my order with all required information from the seller
Date of experience: December 18, 2023
Hello Patrice,
Thank you for your positive feedback!
Many thanks,
Aimee
Jane was very helpful and very kind, I thank her for her help and responsiveness! I will recommend your services to everyone and I will not hesitate to call on you next time. Thank you!
Date of experience: December 27, 2023
Hello Julie,
Thank you so much for your kind words! I'm thrilled to hear that Jane provided you with excellent assistance. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out. Thanks again!
Many thanks,
Aimee
Trying to make a purchase from a German eBay Seller, the seller did not ship to countries outside the EU because of nonEU buyers.
I found Forward2me through internet reviews. Forward2me provided me the opportunity to purchase an eBay item from Germany not available outside the EU. I was, furthermore, able to track the purchase from the Seller first through eBay and then through the shipper provided by Forward2me.
Date of experience: September 29, 2022
My package was stuck due to little batteries.
I got helped by Nica from the support. She really help on getting the package back on tracks.
Thanks again for your help Nica!
Date of experience: January 2, 2024
Hi Thibaud,
Thank you for taking the time to provide us with your feedback. We are delighted to hear that Nica was able to assist you effectively and get your package back on track despite the challenges posed by the batteries.
Our team always strives to provide exceptional customer service, and it's rewarding to know that Nica's efforts made a difference for you. We will make sure to pass along your kind words to her.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your trust in our services.
Warm regards,
Aimee
There are two inbox addresses (UK (non-EU) and DE (EU)) in the company for a customer. A customer can have the primary shipping address is in EU. The service does not match the personal shopper locality and the customer delivery address. For example, EU to EU, and non-EU to non-EU. It would be better that forward2Me will match or request the matching to reduce tax costs.
Date of experience: October 17, 2022
Hi Aleksandr,
Many thanks for your feedback.
We are sorry to see that you have only provided us with 4*.
Unfortunately our personal shopper service is only available for purchases to our UK warehouse. If you require to purchase a product from an EU retailer then you would be responsible for the purchase of the goods and if your planning to ship the order within the EU through our services, it would be advised for you to use our EU warehouse as the delivery address from the retailer to avoid additional tax costs. We cannot currently offer the personal shopper service from any of our other warehouses but we are hoping the personal shopper service is something that we could look to introduce to our other warehouse locations in the future.
I hope the information I have provided to you is useful and that you would consider amending your current rating.
Please do not hesitate to contact our customer experience team if you should have any further questions or concerns in the meantime.
Kind Regards
Hayley
Brilliantly efficient. My parcel receipt by Forward2Me was sent to me with no delay at all and then forwarded to me very efficiently. Being able to use PayPal is a bonus.
Date of experience: November 7, 2022
Hi Allan.
Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 4* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
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Hi Allan,
Many thanks for your feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Aimee did an excellent job at keeping me informed and resolving the issue with two packages that arrived at the wrong location. They were found quickly and delivered just as fast.
Date of experience: November 21, 2022
Hi James.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the feedback and support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Trish,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
Unfortunately we don't currently have the accreditation required to be able to carry out the customs clearance and calculate the duties for the goods through our services-only through the carriers. The customs clearance process is a feature that we are currently looking into and it is our aim to eventually incorporate customs clearance within our service in the coming months.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley