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    Forward2Me

Forward2Me

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Overview

Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.

  • Service
    93
  • Value
    86
  • Shipping
    83
  • Returns
    35
  • Quality
    75

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.9%
Positive
489
Neutral
10
Negative
22
View ratings trends
21
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How would you rate Forward2Me?
Top Positive Review

“Trusted and helpful service”

Kenji H.
11/16/24

Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.

Date of experience: 11/6/24
See positive reviews
Top Critical Review

“Shipping and handling cost almost doubled”

Lauren T.
11/16/24

I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.

Date of experience: 11/6/24
See critical reviews

Reviews (1,596)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer support (61) forwarding service (53) customer service (279) support team (20) german warehouse (13)
Thumbnail of user heidir324
California
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

There customer service is super fast to reply on your it's there you help you. Hope you guys continue what your doing and help customer.

Date of experience: April 15, 2023

Thumbnail of user christiand459
Texas
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

So far so good. Service has been great and delivery time has been exceptional. Definitely feel safe using this service.

Date of experience: January 23, 2023

Thumbnail of user ngocn46
California
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

They shipped my package to the wrong country, then to the wrong state! Still haven't received my package after almost 2 months.

Date of experience: November 3, 2022

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi,

Were sorry to hear about the issue you have had regarding your shipment. A member of our customer experience team will message you to resolve this issue.

Kind regards.

Thumbnail of user muratc14
Turkey
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

I never gave theme the permission to share my email with third parties. But I receive emails from Sitejabber which I never share my email with.

Date of experience: September 22, 2022

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Murat

Thanks for your review.
As per our terms of use section 7 we may share data with selected third parties. Forward2me send the review request email to you with the Site Jabber review link included. All customers who ship through our service will receive a review request from us to their registered email once a shipment has been confirmed as delivered by the courier tracking. The review email does not come from a third party company but by submitting a review from the link you would be entering into an agreement for us to process some of your personal data for marketing purposes.
If you do not wish to receive any notification emails relating to our service, there is the option to select the 'Unsubscribe' at the bottom of any emails that we send to you and we can also arrange for feedback notifications to be switched off from your account if required. Please contact our Customer Experience team to request this in writing.

I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.

Kind Regards

Hayley

Thumbnail of user angelr492
Arizona
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

My experience with customer service was amazing, they answered quick and they helped me with all my questions! Amazing job!

Date of experience: January 20, 2023

Thumbnail of user philippap11
GB
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

Most grateful for the excellent customer service experience consistently provided by Regilyn, the warehouse team and all at Forward2Me.

Date of experience: November 24, 2022

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Philippa.

Thank you so much for your feedback. What an absolutely amazing review!
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kevin and the rest of the customer experience team.
I will make sure to pass on your gratitude to them all personally.

We look forward to offering you our shipping services again very soon.

Kind regards,

Hayley

Thumbnail of user liyanal
Indonesia
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Easy to apply an account, easy to get an address for local shipping fast response and trustworthy forwarder.

Date of experience: December 30, 2022

Thumbnail of user luisg748
Norway
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Service is fast, clear, streamlined, and custom service is also very fast. Really would recommend it!

Date of experience: October 4, 2022

Thumbnail of user brittanym690
Pennsylvania
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

The website was really easy to use. Everything was very easy to figure out. The package arrived very quickly.

Date of experience: October 4, 2022

Thumbnail of user pietg1
Netherlands
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Very smooth handling and very neatly repackaged.
------------------------------------------------------------------

Date of experience: November 25, 2022

Thumbnail of user rickieg15
Washington
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

Thank you Girlie for your prompt, kind and expeditious help to set up my Japanese warehouse address!

Date of experience: July 25, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Rickie,

Thank you for sharing your feedback with us. We're happy to hear about your positive experience with Girlie while setting up your Japanese warehouse address.

Please check our website for more information with our parcelforwarding at Japan warehouse https://www.forward2me.com/warehouses/japan/.

If you have any more questions or need further assistance, please don't hesitate to reach out. We are here to ensure your experience with us remains smooth and hassle-free.
Once again, thank you for choosing our services, and we look forward to serving you in the future.

Best regards,

Thumbnail of user andreab1484
Italy
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Slow, unclear, too rules, unsatisfied, slow, unclear, too rules, unsatisfied, slow, unclear, too rules, unsatisfied

Date of experience: October 18, 2022

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Andrea.

Many thanks for your feedback.

We are sorry that you felt dissatisfied with our service.

Due to your package containing prescription medication we have to adhere to the country specific import restrictions and regulations that are provided to us by the couriers as per local customs authorities.
Unfortunately this can sometimes mean that for certain countries we, as a forwarding agency, are not authorized to ship prescription or non prescription medication of any kind internationally with the couriers.

As a forwarding company we understand that it is difficult to access certain medications for some of customers internationally or it is just not internet accessible like in UK. If you refer to our prohibited items page on our website you will also see that medication (17. 3. 16 Drugs-including all over-the-counter, prescription and legal drugs as well as illegal drugs / narcotics) are stated as an item that can be prohibited for us to ship. I cannot see that you had contacted us about your intension to purchase medication prior to you purchasing the order from the online pharmacy. If you had inquired with us prior to purchase we would have been able to inform you about the relevant country specific import restrictions for your medication prior to receipt.

I feel that you were provided with a high level of service from the customer experience team and we tried our best to assist you with the shipping issues relating to your medication.

I can see that there was a slight delay with the document and repack request coming back from our warehouse and we are advising all customers to be aware that due to the ongoing industrial action with Royal Mail, this is causing large spikes in our workloads, and resulting in us struggling to hit targets on multiple occasions.

We want to thank you for using our service and your patience while we work through these issues.

We would also appreciate it if you could reconsider your rating.

Kind Regards

Hayley

Thumbnail of user bennyd28
Israel
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Great service, quick and fair price
Great service, quick and fair price
Great service, quick and fair price

Date of experience: September 27, 2022

Thumbnail of user st608
Italy
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

Easy website, quick shipping and excellent customer support. Overall satisfied. Would definitely choose again.

Date of experience: October 19, 2022

Thumbnail of user muhamadi4
Malaysia
1 review
0 helpful votes
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October 24th, 2022
Verified purchase

Satisfied with the service provided.
Goods arrived safety and well packed.
Progress updated accordingly.

Date of experience: October 24, 2022

Thumbnail of user gerardb157
Ireland
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

I had a query over an item description for shipping charges, Kat Santiago dealt with it promptly and efficiently.

Date of experience: March 2, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Gerard.

Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Kat.

We look forward to assisting you with shipping again very soon.

Kind regards,

Hayley

Thumbnail of user dore
Israel
1 review
0 helpful votes
  • Send Message
June 13th, 2023
Verified purchase

Thanks for your help,HONEY
Assisting with my package.
Fast response, kind and personal assistance.
Great!

Service
Value

Date of experience: June 13, 2023

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Dor.

Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.

Kind Regards

Hayley

Thumbnail of user luisc853
Spain
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Easy to organize from it´s website. Every movement is noticed by email. In a very short time I got my package.

Date of experience: December 27, 2022

Thumbnail of user sylviec37
Israel
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

Amazing customer service and super fast responder. Just wished to have better known shipping options beforehand but overall really good

Date of experience: December 23, 2022

Thumbnail of user roberto1492
New York
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

I use forward2me constantly, from three countries, and have been pleased with the results every time.

Date of experience: November 7, 2022

Thumbnail of user bradleyf140
Canada
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

First time user from Canada. Highly recommend Forward2Me. Fast service, great communication and reasonable shipping prices/options.

Service
Value
Shipping

Date of experience: December 26, 2022

Thumbnail of user brendanb27
California
3 reviews
0 helpful votes
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November 8th, 2022
Verified purchase

I have used this site 3 times now (UK and Germany) to get shirts they don't sell in America. It works! 👍🏼

Date of experience: November 8, 2022

Thumbnail of user frederiqued4
Seychelles
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

This is a very professional experience, all my goods are always well taking care and I have only good recommendations to make here.

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 7, 2022

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Frederique

Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 3* rating.

We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.

I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.

Kind Regards

Hayley

Thumbnail of user dirks89
Germany
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

Everything went fine without any problems!
Very fast shipping to Poland.
Got all necessary information.
Perfect!

Date of experience: November 9, 2022

Thumbnail of user kennethc1092
Hong Kong
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

I have come across Aimee on several occasions and the services received were always excellent.

Many thanks!

Date of experience: November 11, 2022

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Kenneth.

Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.

We look forward to offering you our shipping services again very soon.

Kind regards,

Hayley

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.

Business History

Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.

Company Representative

Thumbnail of user tracyt60
A F.
Customer Experience Manager
Typically responds within 3 days

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