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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Never had a problem until now. E-mail correspondence is also polite and reliable. I will continue to use it.
Date of experience: November 10, 2022
Had multiple orders repackaged and shipped to me. Great service everything arrived in perfect condition.
Date of experience: October 3, 2022
Great service but it's on the expensive side compared to other mail forwarding companies. Hope they revise their pricing.
Date of experience: March 29, 2023
Good communication and continuous update regarding status of your items. Well secured packaging. Recommended services
Date of experience: October 6, 2022
Support desk was very friendly and helpful
Resolved my issues
Just a bit slow because of the situation in japan warehouse
Date of experience: March 27, 2023
Hi Tingting,
Many thanks for your feedback.
Due to unforeseen circumstances outside of our control we were experiencing delays at our Japanese warehouse which was affecting every aspect of the service, such as receiving and repacking parcels, dispatching shipments and enquires with the team in Japan. We have recently moved to a new location in Japan. All customers have been sent an email regarding the change of address in Japan to allow them time to change the delivery details with their retailers. The new Japan address will be displayed from customer accounts immediately. Please don't worry if you have already had orders sent to the old Japan warehouse address as we will be arranging collections from the old address for up to one month.
We sincerely apologize for any inconvenience this has caused.
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Everything came in great condition and really fast 1-2 business days. I would definitely use this again!
Date of experience: November 28, 2022
Efficient work, rapid reply, reasonable price and trustworthy staff (Honey Angela), all combined make me easier to e-shopping in britain
Date of experience: May 24, 2023
Hi LE.L
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agent, Honey
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
The parcel processing was very quick. There were quite many delivery options. Positive experience after all
Date of experience: December 1, 2022
Fantastic service. Chris (from UK warehouse) provided timely feedback for queries raised. Supported throughout till the shipment was shipped out.
Date of experience: May 22, 2023
Hi Josef.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and timely communication that was provided to you by our Senior Customer Experience agent, Chris.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I've used Forward2Me a few times now and they always forward my packages quickly. The website is easy to use. Never any issues.
Date of experience: December 15, 2022
Regular, rapid e-mail updates and answers to questions.
A completely hassle-free experience, thank you!
Date of experience: December 15, 2022
Nica was very helpful! She followed my issue until it was solved and I got my package! Great service and really nice agent!
Date of experience: October 30, 2023
Hello Lipaz,
Thank you for sharing your feedback with us! We greatly appreciate your kind words and are delighted to hear about your positive experience with GIRLIE.
If you have any more questions or require further assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction.
Thank you once again for choosing our services, and we look forward to serving you in the future.
Kind regards,
Aimee
First, my package arrived with foward2me and was flagged "requires repackaging". The only option I could choose was their Repack service, when I tried to choose this I was informed that there were 600+ packages in the queue and there would be a delay.
Second I contacted forward2me to try to forward the original package. I was told it could be flagged for 2 reasons, either the packaging is poor OR the packaging could be made smaller. However as it "could" be poorly packaged forward2me would not be held responsible if my goods arrived damage. So at this point my package was being held for ransom. I could have it forwarded without any protection or wait for additional services. I then pressed the issue and was told the package was flagged for repack because they felt the packaging was too big. Also, when I did look into options with repack I had to choose between cost or safety as a priority. Seriously? Why should I be forced to choose? Did I sign up to a gambling website?
Third, my package was delayed with the courier. The only option shipping option I could choose with forward2me was Priority 1-3 business days. I watched the tracking as my package sat at a depot for 7 days. This is not uncommon for my area as I'm semi-rural. When I asked forward2me to chase the courier I was told there is nothing they can do as it's out of their hands. Very disappointing given it's the sender who has leverage with a courier company. There is a lot they could do as a business who the courier would want to keep happy.
Lastly I am seeking a refund from the courier for not meeting the delivery SLA on my package. Forward2me have conveniently stopped replying to my emails. It currently looks like Priority service was not even available for my area however forward2me happily sold me Priority and charged me for it.
All in all this was a terribly frustrating experience. I highly recommend trying a different company.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2023
Simply excellent! Precise, comperhensive, and simple - Honey solved my inquiry in no time. Thank you. Keep up the good work.
Date of experience: November 15, 2023
Hi Djordje,
Thank you so much for your positive feedback! We're delighted to hear that your experience with our service was excellent.
Our team is committed to providing precise, comprehensive, and simple solutions to ensure our customers' satisfaction.
We appreciate your kind words and encouragement. If you ever have more inquiries or need assistance in the future, please don't hesitate to reach out. We're here to help.
Thank you again for choosing us, and we look forward to serving you again.
Aimee
Very very good appreciated
They answer really quickly for every question you Need to know
Sorry my bad english but Is that im not from uk
Date of experience: November 28, 2022
Shipment within one week from jp to ger
But costs more than the ordered product (155€)
That reduces one Star in my Review
Date of experience: December 8, 2022
Hi Tobias.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We are more than happy to look into a like for like price match for you. I was wondering if you would be happy to contact us directly at info@forward2me.com to provide us with the details and shipping prices sourced from other forwarding agencies, including their additional consolidation fee, as a price comparison for your package (s) that have been sent through our service.
If we do see a significant difference in the courier service and shipping price that you paid through our company in comparison to the shipping price offered by other forwarding companies we would be happy to refund you the difference or look to arrange a price match for your next shipment based on the same chargeable weight.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
I encountered an issue when I tried to purchase food, but they were very helpful, and I got my goodies for Christmas!
Date of experience: November 14, 2022
Very quick service, everything good! I am very happy with it, they done the deal :) Good and helpfull answer from Kat
Keep up the good work guys.
Date of experience: March 29, 2023
Hi Jur.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Thank you for the fast service ans attention to my queries! Give it 10/10 for Regilyn and hoping for more shipment with you
Date of experience: August 10, 2023
Hi Sib,
Thank you so much for taking the time to share your experience with Forward2me!
We are delighted to hear that Regilyn provided you with helpful and professional support.
We will make sure to pass on your kind words to Regilyn and recognize her for her outstanding dedication to serving our customers.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Fast shipment and good service. I bought a lot from EU and UK, I can get the parcel info soon after the parcel arrives, and shipped quickly.
Date of experience: October 17, 2022
Joyce (US warehouse) was very helpful and friendly.
Date of experience: January 24, 2024
Hi Ak,
Thank you for your recent 5-star review regarding the assistance provided by Joyce.
Many thanks,
Forward2me
Overall was very good. The only issue was the waiting time for repacking Al thought I didn't even ask for it but was forced to.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2023
Hi Amit
Thanks for your feedback.
There are 2 reasons why we mark packages received as 'Repacking Required'.
1.We have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping
2. We feel there would be a sufficient amount of excess space to save you by repacking.
The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received.
If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance, please contact our Customer Experience team.
Kind Regards
Hayley
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Hosam
Thanks for your feedback.
At forward2me, we have always been transparent about our pricing and we guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/). You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley