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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
For Aimee Thank you vey mach for shipping service which is means understanding,Speed,Professionalism and Help
Respectfully
Vladimir
Date of experience: November 1, 2023
Great service
Fast response
Never had an issue with forward2me.
Also great having US shipping now
Date of experience: June 14, 2023
I made a mistake to duplicate the package information.
She responded to my troubles right away.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 23, 2023
Had few items sent to German warehouse and never had an issue
Happy with overall service
Date of experience: October 21, 2022
Thank you for good service, fast, reliable. You get updates about your parcel all the time
Date of experience: October 1, 2022
2nd time using them. Great service as always. Had some issues with repacking, but got it solved relly quick. Regylin got it solved professionally.
Products used:
Different car parts, clothes.
Date of experience: October 8, 2023
Hello Daniels,
Thank you for your continued trust in FORWARD2ME, and we greatly appreciate your recent 5-star review. Your feedback is invaluable to us, and we're delighted to hear about your positive experience.
We understand that issues can arise from time to time, but it's our commitment to promptly resolve them and provide professional solutions that sets us apart. Regilyn is an integral part of our dedicated team, and we're thrilled to hear that she resolved your repacking concerns quickly and efficiently.
Your satisfaction is our top priority, and we're here to ensure every aspect of our service meets your expectations. If you ever have more questions, need assistance, or wish to provide further feedback, please don't hesitate to reach out. We're always here to help and enhance your experience with us.
Once again, thank you for choosing FORWARD2ME, and we look forward to assisting you with your future shipping needs.
Warm regards,
Aimee
Response was fact to my e-mail and I am satisfied.
Date of experience: December 5, 2023
Hi Paul,
Thank you for your feedback. I'm happy to hear that you found Jane response satisfactory.
If you have any further questions or if there's anything else I can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate the opportunity to assist you.
Best regards,
Aimee
The support (Jane) helped with what we needed:)
Thank you.
Date of experience: December 6, 2023
Hello Dragonfly,
Thank you for taking the time to share your positive feedback! I'm delighted to hear that Jane was able to assist you with what you needed. Our team is committed to providing excellent support, and we appreciate your acknowledgment.
If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Aimee
Fast response. Easy to use. I would recommend to all my friends.
Date of experience: November 29, 2023
Hello Edgar,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience using our service. Fast response and ease of use are top priorities for us, and we're delighted to know we've met your expectations.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any questions or if there's anything else we can assist you with, feel free to reach out.
Thanks again for choosing our service. We look forward to serving you and your friends in the future.
Best regards,
Regilyn
The response and problem solving was very good and fast
Date of experience: December 3, 2023
Hi Mubarak,
Thank you so much for your positive feedback! We're happy to hear that you had a great experience with our customer service ( Jane). Providing fast and effective solutions is always our top priority, and we're delighted that we could assist you promptly.
If you ever have more questions or need further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.
Best regards,
I am very satisfied, again at any time. Thanks so much
Date of experience: December 3, 2023
Hello Tino,
Thank you so much for your kind words and positive feedback! I'm delighted to hear that you are very satisfied with our service. It's our pleasure to assist you, and we truly appreciate your trust and support.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help at any time. Thanks again for choosing us!
Best regards,
Thanks to the kind support of GIRLIE in the UK, I was able to receive the service successfully. Thank you very much.
Date of experience: September 8, 2023
Hi Sei,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer experiene team, especially Girlie!
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Jane from Customer Support answered my question in details with screenshot which I appreciated since I am new in Forward2Me.
Date of experience: October 30, 2023
Hello Stephanie,
Thank you for your kind words and for taking the time to acknowledge the excellent service provided by Jane from our Customer Support team. We're happy to hear that Jane was able to assist you in such a helpful and detailed manner, especially as a newcomer to Forward2Me.
If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help make your experience with Forward2Me as seamless as possible.
Thank you for choosing Forward2Me, and we look forward to assisting you in the future.
Many thanks,
AF
Solves the problem of mail forwarding exactly, in a reliable way at a reasonable price
Date of experience: September 5, 2023
I had a question about a complicated shipping issue, which was answered quickly and clearly.
Date of experience: June 30, 2023
Super satisfied. All questions were answered and all requests processed in a very short time
Date of experience: July 11, 2023
Efficient communication and quite swift. Satisfied with the service
Date of experience: November 22, 2023
Hello Spiros,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our communication efficient and our service satisfactory. Your satisfaction is our priority, and we appreciate your trust in Forward2Me.
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help!
Best regards,
Regilyn
Support is very responsive and helped me, forward2me services are great and fast. Thank you.
Date of experience: June 28, 2023
Friendly, helpful staff. Always answer quickly and help to find a solution. Easy and fast!
Date of experience: March 24, 2023
Easy to use and fast delivery options! I will happily use their service more often.
Date of experience: November 24, 2022
When they ask for repackaging, the customer's goods are packed in the packaging like rubbish.
Date of experience: December 18, 2022
Hi Tetsuya.
Many thanks for your feedback.
I can see that you have reported the repack and damages with one of customer experience agents, Nica over the weekend.
We are aware of your problem and we are currently awaiting further information from you through the support ticket.
Please continue to work with the customer experience team.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
It was really okay thank you for answering me. I will do it again
Date of experience: October 7, 2023
Hello Coni,
We want to extend our heartfelt thanks for providing feedback on your experience with Forward2Me. Your opinion matters to us, and we truly appreciate your time and effort in sharing it.
We're pleased to hear that your experience was okay, and we're grateful for the opportunity to assist you. Should you ever decide to use our services again, please know that we're here to make the process as smooth and efficient as possible.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're always here to help.
Once again, thank you for choosing Forward2Me, and we look forward to serving you again whenever you're ready.
Best regards,
Aimee
Excellent! I had all my questions answered. Very friendly personnel.
Date of experience: November 18, 2023
Kat was a pleasure to work with and very helpful. Highly recommended
Date of experience: November 14, 2023
Hello Steven,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service to be understanding and easy to deal with on mobile.
It's wonderful to know that Kat provided you with a pleasant and helpful experience. We strive to make interactions with our team as smooth and supportive as possible, and your feedback is a testament to our efforts.
We truly appreciate your recommendation, and we're here to assist you whenever you need. If you have any more feedback or if there's anything else we can help you with, please feel free to reach out.
Many thanks,
Aimee
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Vladimir,
Thanks for the 5 star reviews.
I am happy I could help you.
Many thanks,
Aimee