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Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.
I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.
Everything was received on time and in proper condition. I definitely recommend their service.
Date of experience: September 30, 2022
Good communication and received my item fast. Would use again.
Date of experience: February 15, 2023
Easy to use, prompt at answering all questions via email, fast and efficient service.
Date of experience: February 15, 2023
Understand the needs of their customers. Response is reasonably fast.
Date of experience: February 19, 2023
Professional service, fast delivery. I am happy with the order
Date of experience: September 28, 2022
The package has finally arrived to my address and I'm very satisfied.
Date of experience: November 22, 2022
Quick, efficient, good communication, reasonable prices
Date of experience: March 24, 2023
Fast, easy and good service. Will be using them more.
Date of experience: November 24, 2022
Every time I have used forward2me, it has been a fast, easy, and successful shipping experience.
Date of experience: November 25, 2022
Helpful services, everything worked as expected. Alerts and clarity in the process.
Date of experience: March 22, 2023
Date of experience: February 20, 2023
Worked flawlessly. Shipping from UK to Puerto Rico
Date of experience: November 28, 2022
Login issue to the platform forward2me. Took care of me
Date of experience: January 6, 2023
It was great will come back and use this service in the future!
Date of experience: October 6, 2022
Very expensive shipping costs which doesn't really make sense to use this service.
Date of experience: November 29, 2022
Hi Kyriakos.
Many thanks for your feedback.
We are sorry that you feel dissatisfied.
Please note that all of our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive. I can see that your package was marked as requiring a repack service prior to shipping and you chose to repack and send your package with DHL Express service. However, please note that, it can be more difficult to fully reduce the overall chargeable weight or volume of packages containing shoes if the original shoes boxes are to be retained. Shoe boxes can cause a lot of unnecessary excess space within a package and does mean that the overall size of package that is containing shoes in shoe boxes cannot always be successfully reduced.
Volumetric Weight, sometimes referred to as dimensional weight, is a measure used by couriers like DHL and UPS to set the price of shipping items which are large in volume but relatively light in weight. In a case like this, Volumetric Weight is what determines the price of the shipping service. Volumetric Weight is calculated differently by service. Combine and repacking may be a better option dependent on the size of the packaging and if there is a lot of room for it to be decreased as this will mean the volumetric weight has been reduced. Where the Chargeable Weight has been determined by the Volumetric Weight it is a good idea to combine and repack your items into fewer or smaller packages to reduce costs and eliminate the risk of individual boxes going missing. We do provide information to assist you in making this decision. When you select 'Combine and Repack' option from your account.
I have checked the original package dimensions and it appears that our warehouse team did not repack or amend the original dimensions of the package or the repack request was rejected once you had submitted it due to there being no sufficient volume to save. Please be assured I have flagged the 2 separate repack fees that were charged to you and we have refunded both repack fees back to your payment method as an apology for this oversight with your package.
Please keep an eye out for the total refund amount returning to your credit card account within the next 5-7 business days.
I hope the information I have provided to you is useful, we sincerely hope that this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our service.
If you do have any further questions or concerns please do not hesitate to get in contact with our Customer Experience team who will be more than happy to assist you.
Kind Regards
Hayley
Professional, helpful and courteous customer service. ( Agent: Honey, Warehouse: UK)
Date of experience: June 14, 2023
Hi Grant.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agent, Honey.
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
The customer service is fast and reliable. I'll definitely use forward2me next time.
Date of experience: March 19, 2023
Good Communication from Support, well packaged and great Service. Will Use again!
Date of experience: February 21, 2023
Very easy to use and have now used three times with success
Date of experience: October 7, 2022
Fantastic timely service. Extremely helpful staff. Highly recommend it and will use again for sure.
Date of experience: November 30, 2022
Service from Forward2Me was as promised. Efficient and fast! Very good communication.
Date of experience: November 29, 2022
Efficient, quick, reliable and cost effective service.
Forward2me is really awesome.
Date of experience: February 2, 2023
I'm very pleased with this service and how quickly I received my package.
Date of experience: December 1, 2022
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Hi Lucas.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley