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    Forward2Me

Forward2Me

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Overview

Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.

  • Service
    93
  • Value
    86
  • Shipping
    83
  • Returns
    35
  • Quality
    75

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.9%
Positive
489
Neutral
10
Negative
22
View ratings trends
21
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How would you rate Forward2Me?
Top Positive Review

“Trusted and helpful service”

Kenji H.
11/16/24

Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.

Date of experience: 11/6/24
See positive reviews
Top Critical Review

“Shipping and handling cost almost doubled”

Lauren T.
11/16/24

I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.

Date of experience: 11/6/24
See critical reviews

Reviews (1,596)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer support (61) forwarding service (53) customer service (279) support team (20) german warehouse (13)
Thumbnail of user geoffreyr109
Australia
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

Overall their position as freight forwarders is getting the job done.
However, I am finding the eventual cost of send things from the UK and USA to Australia extremely high. It has now got to a point that I can no longer afford to purchase items in these countries. I was only using Forward2Me as a stop gap for when eBay would not post to Australia.
It's a shame that it has become so expensive.

Date of experience: June 28, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Geoffrey,

Thanks for the feedback.

We understand your concerns about the rising costs of shipping from the UK and USA to Australia. Due to various factors such as increased shipping rates, fuel surcharges, and logistical challenges, the overall cost of international shipping has unfortunately risen.

We value your patronage and are sorry to hear that the current costs have led you to reconsider using our services.

At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Forward2me

Thumbnail of user ba519
AE
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

Nica was incredibly supportive and helped me resolve a small problem in no time. She was fast, professional, and truly supportive throughout the process.

Date of experience: August 1, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Nica❤️

Thumbnail of user mohammeda1505
Saudi Arabia
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Jane shared great info regarding shipping. Im now confident to use Forward2me platform for shipping all my products

Date of experience: August 16, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Jane❤️

Thumbnail of user lucianol29
Argentina
1 review
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

Forward2me is an excellent platform to store and send packages of all types.
Customer service is also excellent; in particular I would like to call out to Jane who helped me resolve an issue very quickly.

Date of experience: June 29, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Jane❤️

Thumbnail of user ulriker9
Germany
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

Thank you for a great job and thanks especially to Nica who helped us with our problems! Looking forward to our next deliveries!

Date of experience: November 8, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Thumbnail of user tracyt914
Seychelles
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Superb service from Jane! Great customer service and super friendly. She assisted me with my query and ensure it got sorted out promptly. Keep it up Jane!

Date of experience: July 25, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Jane❤️

Thumbnail of user gabriela580
Mexico
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

My questions about their forwarding services, prior to using such services, where answered promptly, thoroughly, and professionally by Regilyn. The answers I received resolved the doubts and concerns I had regarding their new warehouse in Wilmington, Delaware, US. The service has been very good.

Date of experience: June 30, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Regilyn❤️

Thumbnail of user roberts15700
France
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

Regardless of their backlog, Forward2Me are always very quick to process my items to shipping. Consolidated purchases are packed very well.

Date of experience: November 9, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user pasip5
Finland
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I don't think a service like this could get any easier to use. I will definitely use the service again.

Date of experience: October 14, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user mattg751
GB
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Joyce was great, provided step by step instructions for my query, resolved in a matter of minutes.
Great service.

Date of experience: August 31, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Joyce❤️

Thumbnail of user lubicap1
Slovakia
1 review
0 helpful votes
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October 15th, 2024
Verified purchase

I was very satisfied with the customer support. Help was provided very quickly. Thanks specifically Windy.

Date of experience: October 5, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️

Thumbnail of user zindyv
Texas
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Thanks to forward2me I have been able to bring to Mexico things I am really in love with from the UK which otherwise couldn't be possible to get. The web page and the process are very easy and friendly to use. When using the consolidation option everything is well packed and also the shipping is extra fast! (I've used ups)

Date of experience: June 28, 2024

Thumbnail of user johndavidarnold09
Mississippi
2 reviews
1 helpful vote
  • Send Message
July 21st, 2024
Verified purchase

I was assisted by Honey, and Anna, amongst others but Honey very quickly, efficiently, and politely saw to it that my package was identified and ready to forward. Excellent job Honey! She deserves a promotion and raise in pay.

Products used:
Forwarding service

Service
Value
Shipping
Returns
Quality

Date of experience: July 11, 2024

Thumbnail of user joet2245
Italy
1 review
0 helpful votes
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December 5th, 2024
Verified purchase

I must admit they do their job in a very good and professional way. Really satisfied with the service.

Date of experience: November 25, 2024

Thumbnail of user alexandreb107
France
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.

Date of experience: October 10, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user gerb14
Hungary
1 review
0 helpful votes
  • Send Message
October 26th, 2024
Verified purchase

Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks

Date of experience: October 16, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user samridhl
India
1 review
0 helpful votes
  • Send Message
October 25th, 2024
Verified purchase

Very nice organisation fast, trustworthy and secure. Special mention to Jane who solves problems at lightning speed.

Date of experience: October 15, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️

Thumbnail of user timl1524
Belgium
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

Windy helped me really fast & professionally with the sending of a parcel classified as 'dangerous'.

Date of experience: November 4, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️

Thumbnail of user ellenc912
Iowa
1 review
0 helpful votes
  • Send Message
November 19th, 2024
Verified purchase

Very smooth transaction. Clear instructions for forwarding my Christmas presents from London
To U.S.

Date of experience: November 9, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user jordans934
New York
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase

This company was very helpful and quick is shipping my package internationally, while also communicating with me regarding any updates or issues

Date of experience: September 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user peters3476
Switzerland
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

I ordered multiple items from eBay and everything went well till I tried creating a package with my items. It wasn't easy to figure out which option would be suitable, because it was not straightforward. I also had an issue with one of my items. Forward2me had to remove a used memory card from one of the items, while it was not prohibited and not mentioned in the FAQ as well. It caused a week-long delay. I also lost the memory card during the process. The support team was helpful, so my only concern is the content of the site.
It is also hard to find the right address for the right regions.

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 2, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Peter,

Thanks for the feedback.

Historically we have not shipped these because we are unsure of what the contents are on the memory stick/card/SSD.

Each country has different laws on what can be imported, for example there may be pornography, pirate videos or other illegal content.

This information is now added under our FAQ link here https://forward2me.zendesk.com/hc/en-gb/articles/14768497540636-Can-you-ship-second-hand-memory-sticks-memory-cards-or-SSDs?

I hope this explains.

Many thanks,
Forward2me

Thumbnail of user kated376
GB
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Joyce provided first class service, even though wine can't be shipped to the UK at present.

I will ask her to help me with other products from the USA to the UK.

Date of experience: August 3, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Joyce❤️

Thumbnail of user deec384
California
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

Joyce in the UK warehouse was really helpful and quick to answer questions. I will use forward2me again - great experience!

Date of experience: August 30, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Joyce❤️

Thumbnail of user ageela1
Saudi Arabia
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

Was a nice and enjoyable experience, and the customer service was good. I chose this company to send my shipment from the UK to Saudi Arabia. I appreciate the efforts of the customer service team, and special thanks to Joyce who was attentive until the package was delivered. Thank you everyone and we wish you success in customer service.

Date of experience: June 26, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Joyce❤️

Thumbnail of user alexandere339
Canada
1 review
0 helpful votes
  • Send Message
October 26th, 2024
Verified purchase

Nica at forward2me U.K. Did a top-notch job at combining my parcels for shipment and quickly arranging a quote for a longer than normal parcel.

Date of experience: October 16, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.

Business History

Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.

Company Representative

Thumbnail of user tracyt60
A F.
Customer Experience Manager
Typically responds within 3 days

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