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    Forward2Me

Forward2Me

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Overview

Forward2Me has a rating of 4.5 stars from 1,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.

  • Service
    94
  • Value
    87
  • Shipping
    84
  • Returns
    36
  • Quality
    76

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 92.9%
Positive
474
Neutral
10
Negative
26
View ratings trends
21
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How would you rate Forward2Me?

Reviews (1,612)

Rating

Timeframe

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Reviews that mention popular keywords

customer support (62) forwarding service (54) customer service (284) support team (20) german warehouse (13)
Thumbnail of user empan
Greece
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

I had an absolutely amazing experience with forward2me! Their customer service was exceptional, with quick responses that made the entire process smooth and stress-free. What stood out the most was their kindness and understanding throughout my interactions with them.

A special shout-out goes to Joyce, whose assistance was beyond fantastic. She went above and beyond to address my concerns, ensuring everything was handled perfectly. The UK warehouse team also deserves a big thank you for their efficiency and professionalism.

Date of experience: December 13, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️

Thumbnail of user cassianot
Brazil
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

Joyce and the team at the Wilmington warehouse were amazing! Great support, fast processing, and my package arrived in perfect condition. Highly recommend forward2me for reliable service. Thanks, Joyce!

Date of experience: November 27, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Thumbnail of user estevang43
New York
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

Forward2Me makes it so incredibly easy to order items from different countries and have them shipped directly to you. The user interface and website are incredibly user friendly so anybody can do it! Their customer service is also very helpful and responsive. I had an issue with one of my packages but representative Nica from the Japan warehouse responded to my messages in a very timely manner, providing friendly, courteous and wonderful service. She went above and beyond to help me with my situation and I can't thank her enough. Overall, I highly recommend forward2me to anyone!

Date of experience: December 20, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Thumbnail of user claudiod85
Chile
1 review
0 helpful votes
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January 4th, 2025
Verified purchase

Nica always fix every issue or inconvenience with the fastest, nicest, clearer a more informative customer service standard on the market. She is the best!

Date of experience: December 24, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Thumbnail of user tanjak40
Germany
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

I was very upset because I couldn't choose a courier to bring my order from England to Germany. Nica from Forward2me was so helpful and friendly and could fix the problem within two days.
Cannot thank her enough!

Date of experience: November 23, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Thumbnail of user markm9605
Australia
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I had a problem with my orders. Nica from the Delaware warehouse provided excellent support getting my problem sorted. I had everything resolved in less than 10 minutes. Great customer service. Thank you!

Date of experience: December 20, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Thank you for sharing your experience with us and 5 star review for Nica

Thumbnail of user yafam
New York
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

I found this company through a Google Search and after reading the other reviews I decided to take a chance on a simple package from Europe to be delivered to New York. Everything was smooth from start to finish and they did a great job in updating me.

Date of experience: November 22, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user victoriaj1154
Switzerland
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

Julie was able to professionally and quickly resolve my issues at my USA address by providing an detailed and easy to understand explanation. Highly recommend forward2me and their superb customer service!

Date of experience: November 15, 2024

Thumbnail of user natanf5
Netherlands
1 review
0 helpful votes
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November 28th, 2024
Verified purchase

Forward2Me is an excellent service for ordering parcels from the UK. The entire process went smoothly, the package arrived without any issues, and the customer service was top-notch. Special thanks to NICA for the professional support. Highly recommend!

Date of experience: November 18, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Thumbnail of user mikef3374
Australia
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

Cannot speak highly enough of forward2me. Is a fantastic company and customer service is always quick and reliable. NICA in UK is outstanding and always been helpful in answering questions.

Will keep using forward to me and have recommended to heaps of people

Date of experience: November 19, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Thumbnail of user lauras5691
Pennsylvania
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

At first I was not sure what to expect with a service like this, but am very pleased overall with the ease of use and care with which I can have overseas packages delivered in a timely fashion to the United States. Thank you!

Date of experience: November 9, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user bronwyni1
Australia
1 review
0 helpful votes
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November 17th, 2024
Verified purchase
• Updated review

It was shocking. I have already sent in a detailed
Account of the issues. No one has called me back.
I cannot believe it cost me 81 pounds to receive this tiny parcel that took four tearful weeks trying to arrange its postage to me.
A total rip-off, poor service, too long a wait……. Incorrect information, too many people referred me to FAQ and this never answered my query. I was told it needed re packing and then told it didn't but I had to pay for it anyway. Etc etc.
I deserve to get my money back.

Tip for consumers:
I kept asking for costs but these were NEVER given to me until I had selected and paid.
DISGUSTING

Products used:
A shirt and dress for a specific function. It didn’t arrive in time.

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping

Date of experience: November 7, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Thanks for the feedback.

I’m truly sorry to hear about the challenges you faced and the frustration caused during the process.

We’ve reached out to you directly regarding your concerns, and I believe this issue has now been resolved. Please don’t hesitate to contact us if there’s anything further we can assist you with or if you’d like to discuss this matter further.

Thank you for giving us the opportunity to address your concerns.

Warm regards,
Customer Satisfaction Team

NEVER USE THIS SO CALLED SERVICED IT DOESNT EVEN DESERVE ONE STAR
October 28th, 2024
Verified purchase
• Previous review

No one answered my queries. It took me three agonising weeks till I sorted the site use.
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."

I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….

Date of experience: October 18, 2024

Thumbnail of user laurent1272
Illinois
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Thank you for your feedback regarding the shipping cost for your trinket box and jewellery box.

Even small items like these can impact shipping costs, especially if they require special handling or packaging. The dimensions and weight of the package are key factors that couriers use to determine rates.

Shipping costs are generally calculated based on the amount of space your shipment occupies, rather than its actual weight. This is known as the volumetric weight. All major couriers (e.g., DHL, TNT) use this measurement to calculate shipping prices. However, if the actual weight of the package is higher than its volumetric weight, the shipping price will be calculated based on the actual weight instead.

In your case, the volumetric weight of your shipment was higher than its actual weight, so the shipping fees were calculated using the volumetric weight, which led to the increased cost.

We truly want to continue providing you with the best possible service. If you’d like to discuss this further or explore alternative shipping options, I’m happy to assist.

Many thanks,
Customer Satisfaction Team

Thumbnail of user kenjih17
Japan
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.

Date of experience: November 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user violah69
Albania
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Windy is the best client support, she give the right instruction to be fellow in case needed to my shipment

Date of experience: December 13, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️

Thumbnail of user ivoq2
Florida
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

Purchased package in UK needed shipment to USA. The service by miss "Honey" with fast responses and excellent service was amazing. Thank you

Date of experience: November 28, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star for Honey review.

Thumbnail of user romans324
Switzerland
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

First time forwarding service user. The forwarding itself went smooth. The only downside is that the price turned out to be higher than the price of the item being sent. It's probably justified, but initial estimate page showed me couple of options twice as cheaper, which were unavailable during the order finalization.

Date of experience: November 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Roman,

We’re glad to hear that the forwarding process went smoothly.

I would like to clarify how shipping costs are calculated.Shipping fees are generally based on the amount of space that your shipment occupies, which is determined by its volumetric weight. This is the formula most couriers, such as DHL and TNT, use to calculate their shipping prices. However, if the actual weight of the shipment exceeds the volumetric weight, the shipping cost will be based on the actual weight instead.

In your case, the volumetric weight is higher than the actual weight, so the shipping fees have been calculated using the higher volumetric weight.

Some packages are marked for repacking due to the fragile nature of the contents, such as ceramic wall lights. Ceramic materials are highly sensitive and can easily break or crack under pressure or impact, especially during transit.

If you have any further questions or need assistance with anything else, please feel free to reach out.
Forward2me Customer Satisfaction Team

Thumbnail of user samirt29
Egypt
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

Joice from USA warehouse is an excellent support and made special cases for me and i am happy with her service definitely a 5/5

Date of experience: December 14, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Thumbnail of user ammara143
Bahrain
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I had an incredible experience with Forward2Me, thanks to Regilyn, who went above and beyond to help us with a very tricky situation. We had mistakenly sent a package to an outdated MyUS address, and after being told by MyUS that nothing could be done, we almost gave up. After days of searching, we found Forward2Me and connected with Regilyn, who not only found our package but also helped us set up an account and arranged the shipment back to us.

Her dedication, resourcefulness, and quick action are genuinely impressive. I've never encountered customer service like this, where a representative took such swift and effective steps to resolve an issue. Regilyn deserves the highest praise, and Forward2Me is lucky to have someone who truly sets a new standard for customer service.

Thank you, Regilyn, for saving the day!

Date of experience: November 8, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️

Thumbnail of user jp1734
Netherlands
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

An error in the size of a package was preventing it from being sent. Had to contact customer services late Friday night. Email was answered almost immediately by Julie who had the problem solved and the package on it's way again within a few hours. Excellent service. Thank you Julie.

Date of experience: November 2, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️

Thumbnail of user anthonyb4404
Australia
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

I requested to combine packages and the site offered up a max postage price range for when that parcel would be ready to send. Instead when it was ready to send the actual postage quote was well above that range. I paid as I didn't want any issues but probably won't use this provider again.

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Thank you for your feedback.

We understand your frustration regarding the final postage cost being higher than the initial range provided.

Based on your request, we believe you selected the "combine and repack" option with FedEx as your courier. Please note that FedEx is the default courier when this option is chosen. The initial postage estimate is a general range, and the final cost may vary based on factors such as package size, weight, and destination after being optimised.

Regarding shipments to Australia, please be aware that the Australian Government introduced a Goods and Services Tax (GST) on imports on 1st July 2018. As a result, we are required to charge 10% GST on all goods valued at $1000 AUD or less, as well as on the shipping service itself. For shipments over the value of $1000 AUD, GST will be charged upon import.

If you are a registered Australian Business Account holder approved for GST, you can register your account number in your Forward2me profile. GST will not be charged on shipping via your account, and the transaction will be declared as part of your usual return to the Australian Tax Office.

We hope this clarifies the situation. If you have any further questions, please feel free to reach out to us.

Thumbnail of user letiziac4
Italy
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Forward2me has been a great discovery. I've spent more than a year trying to buy this UK product (a particular brand of hand sanitizing gel, impossible to find in other countries) and nobody would send it to me in Italy.
Customer service has been so helpful and answered all my questions. The shipping was so quick and the packaging was perfect. I will definitely use this service in the future.

Service
Value
Shipping
Quality

Date of experience: November 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user irineud
Angola
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

It's satisfying when the team actively monitors the customer's shipment to ensure the seamless delivery of value-added services.

I would like to suggest more shipping discount campaigns.

Thank you, forward2me.com!

Date of experience: October 30, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Thumbnail of user markp5455
GB
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

Nica was a huge help in making sure my shipment from the USA warehouse arrived in perfect condition. Much appreciated, thank you.

Date of experience: November 21, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Thumbnail of user sigridurv1
Iceland
1 review
0 helpful votes
  • Send Message
November 16th, 2024
Verified purchase

The staff is so helpful and polite - the are probably the bash staff in the world. I am so thankful for the excellent service.

Date of experience: November 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.

Business History

Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.

Company Representative

Thumbnail of user tracyt60
A F.
Customer Experience Manager
Typically responds within 3 days

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