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    Forward2Me

Forward2Me

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Overview

Forward2Me has a rating of 4.6 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition, and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.

  • Service
    93
  • Value
    86
  • Shipping
    83
  • Returns
    35
  • Quality
    75

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.9%
Positive
489
Neutral
10
Negative
22
View ratings trends
21
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How would you rate Forward2Me?
Top Positive Review

“Trusted and helpful service”

Kenji H.
11/16/24

Hard to find a trusted service provider these days. Especially when your goods include lithium batteries. They are the one, very helpful, upfront, reliable, responded my queries in timely manner, and I got my item imported from UK, delivered to my place without any issue.

Date of experience: 11/6/24
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Top Critical Review

“Shipping and handling cost almost doubled”

Lauren T.
11/16/24

I used to love forward2me but the cost of my recent package was twice what it normally would be. Numerous extra charges and limited shipping options. This may have been the last time I'll use this service.

Date of experience: 11/6/24
See critical reviews

Reviews (1,596)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer support (61) forwarding service (53) customer service (279) support team (20) german warehouse (13)
Thumbnail of user ericj1602
Pennsylvania
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order

Date of experience: October 10, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Thumbnail of user christianl571
Norway
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

The best service and very fast shipping. Never any trubbel and delivers very good value and service.

Date of experience: August 30, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user justind920
GB
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I used the Forward2Me service after ordering something from Germany that I couldn't get in my country. I must admit to being a little apprehensive at first as I've never used such a service before, but it far surpassed my expectations.
My package was received, processed and put in the hands of the courier within about 36 hours. It was an incredibly quick turnaround and because of this I received my item well ahead of the estimated timeframe.

The Forward2Me website is easy to use and communication is good.

An honest and reliable service provided and I'll be using them again for online purchases.

Date of experience: June 21, 2024

Thumbnail of user ahmedl54
France
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I had an excellent experience with Regilyn at forward2me.com. They were extremely helpful and efficient, making sure all my questions were answered promptly. Highly recommend!

Date of experience: July 10, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Regilyn❤️

Thumbnail of user joaoc85
Portugal
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

I received two orders combined in one parcel via Forward2me high quality service. This was my first order with this great service and I could not be more satisfied. The Forward2me support team that assisted me - Kat & Honey - were fantastic and essential since the first request of information, providing me all the steps in a clear and objective way to try a service that was completely new to me. Great work by Kat and Honey! The great service continued in the logistics. The handling and packing of the two orders combined was perfect. Both items were sent promptly and arrived in perfect conditions. Maximum satisfation with this Highly Recomendable Service!

Date of experience: June 30, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Kat and Honey❤️

Thumbnail of user giy4
Brazil
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Speed and care with our order, I just have to thank Joyce for her attention and for following up until I received my order.👏👏

Date of experience: October 15, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Thumbnail of user dirkk51
Netherlands
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Very professional company. Quick responses by Joyce (Preston, UK) solid packing and shipping prices are acceptable.

Date of experience: August 17, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Joyce❤️

Thumbnail of user simplym7
Romania
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

My package arrived, they opened it, no problem, then they dissapeared, stopped answering and i never got my 300dollars worth package

* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 21, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

We do not recognize your account and believe this review may not accurately reflect our service. If you have any specific details about your package ID, such as the tracking number or shipment ID, please share them with us. We are committed to resolving any issues and ensuring our customers are satisfied. Many thanks!

Thumbnail of user leonardol90
Italy
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Excellent customer support by NICA but laborious process to get the package actually shipped to me because of Germany regulations and the nature of my package

Date of experience: August 20, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Nica❤️

Thumbnail of user davec1564
GB
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

Forward2Me provides exceptional customer service, effortlessly facilitating the shipment of U.S. goods abroad. Their fair pricing, efficient packaging, and swift shipping make them our go-to choice while living overseas.

Date of experience: June 26, 2024

Thumbnail of user mikes7709
Indonesia
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Please do not use this freight forwarder, dumber customer service

Espescially if you are using fedex, delayed update to your storage next 30 days

Date of experience: November 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Thank you for your feedback. We’re sorry to hear about your experience, and our Customer Satisfaction team will work on resolving your case promptly.

Thumbnail of user diegoa217
Sweden
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

I contacted the customer service to get a price match for my shipment since I saw that it was cheaper on a competitor's website and Joyce kindly helped me getting my discount. Thank you so much!

Date of experience: July 3, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Joyce❤️

Thumbnail of user tiagoj5
GB
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

I will never use the service again, I got a broken laptop and there is nothing to be done. They re-package the items!

Date of experience: July 31, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Hi Tiago,

I am very sorry to hear about the condition in which you received your laptop. I understand how frustrating this experience must be.

It appears that UPS was used as your courier and that no Protect+ was added to this shipment. Therefore, we will be filing a claim with UPS, and any compensation offered will be provided by them according to their terms of trade.

If any customer wishes to receive a full claim for the total value, we encourage them to add Protect+ Guarantee. You can review the terms of this guarantee at the following link: https://www.forward2me.com/protection-guarantee/

Please note that your items were not repacked by forward2me and they were shipped as is. We unfortunately do not have control over how it is handled once it leaves our warehouse or during its time with UPS.

If a customer wishes to request repacking for added safety, there is an additional charge of £3.

Many thanks,
Forward2me

Thumbnail of user ciprianz
Romania
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

I recently used forward2me to ship a large package containing an air portable conditioner, and I'm extremely pleased with the service I received. The entire process was smooth and efficient from start to finish.
Jane from the customer experience team was particularly helpful throughout. She provided excellent support, keeping me updated on the status of my package and promptly answering any questions I had. Her responsiveness and professionalism were truly impressive.
The delivery itself was handled with great care. Despite being a large and potentially fragile item, my air portable conditioner arrived in perfect condition. The packaging was secure and the item was delivered right on schedule.
What stands out about forward2me is their attention to detail and commitment to customer satisfaction. They went above and beyond to ensure my package arrived safely and on time.
I highly recommend forward2me for anyone looking for reliable international shipping, especially for larger items. Jane and the team provided top-notch service that exceeded my expectations. Five stars!

Date of experience: July 2, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Jane❤️

Thumbnail of user oliviaa474
Texas
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I found forward2me online and decided to give it a shot as I was desperately needing to shop from some UK stores and have the items shipped to me in the US. This is now my 3rd time using them and I am delighted with the service they offer. From the invoice loading/processing to getting my shipment ready on the same day it was delivered to them, without forgetting the customer service chat through WhatsApp. Everything is first class and deserves the money being paid.

Date of experience: June 18, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Thank you so much for your wonderful feedback! It's great to know that our quick invoice processing, same-day shipment preparation, and customer service via WhatsApp have met your expectations.

If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again soon!

Thumbnail of user adrianb583
Barbados
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

NICA continues to provide excellent customer service, with clear communication and unwavering dedication to customer satisfaction.

Date of experience: October 3, 2024

Thumbnail of user beedeshr
TT
1 review
0 helpful votes
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October 15th, 2024
Verified purchase

It was an amazing experience to sit in our office and move a package from Europe to home.

Date of experience: October 5, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user norih6
Japan
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

The process was very easy and I could even do it on my phone. It was a stress-free and very smooth experience!

Date of experience: August 8, 2024

Thumbnail of user pieterc15
Belgium
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Very fast and correct services! I have had several deliveries through Forward2me (warehouse Preston) and all received properly in time. They also have an excellent and fast customer service, many thanks to Regilyn!

Date of experience: June 20, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Regilyn❤️

Thumbnail of user bobc1410
California
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I appreciate the service and Kat was very quick and very helpful with some questions I had on my last package. Amen

Date of experience: August 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Kat❤️

Thumbnail of user stevenc2991
Ohio
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Kat was terrific. I have never purchased goods in this manner, so I was nervous about the validity of the company, and I was concerned I wouldn't receive my package. I just paid, so I will update this review when I receive the package. Thank you Kat!

Date of experience: June 24, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Kat❤️

Thumbnail of user davidep26
Italy
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Fantastic service! It does exactly what you expect it to do and the price is almost exactly that of the initial quote. I had a very particular problem that I needed to solve, the support from them (JANE in my case) was amazing and they helped me all the way through until it got solved. They even replied to support emails on a Sunday! Really amazing, you couldn't ask for much more👏

Date of experience: June 16, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review for Jane❤️

Thumbnail of user saraa1556
California
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

I am very satisfied with the breadth of services provided by this company Forward2Me and I am grateful to "HONEY" for their quick response.

Date of experience: November 21, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star for Honey review.

Thumbnail of user tjs171
Washington
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Fast, easy and great communication. Website is self explanatory and will use again in the future.

Date of experience: September 18, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 5 star review. 😊

Thumbnail of user manabus3
Japan
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Thanks to the quick response, I was able to request delivery from your company with confidence.

Date of experience: November 6, 2024

Thumbnail of user tracyt60
A F. – Forward2Me Rep

Many thanks for the 4 star review. 😊

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.

Business History

Forward2me is an international parcel forwarding company, offering tailored shipping solutions for both individuals and businesses. Since its establishment in 2010, the company has been headquartered in the UK and expanded operations with additional warehouses in Germany, the USA, UK Tax Free, and Japan. Forward2me's core mission is to make global shopping more accessible, allowing customers worldwide to purchase from retailers in regions where direct shipping may not be available.
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.

Company Representative

Thumbnail of user tracyt60
A F.
Customer Experience Manager
Typically responds within 3 days

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