Fracture Glass Photos

We received our picture it was very dark and was cropped way smaller than needed to be I have reached out to their online customer service and I have received no replies I have sent several messages over the last two weeks with no replies I do not recommend.

The picture I ordered looks nothing like it did when I sumited! And there doesnt seem to be anyway to get ahold of them! The website just goes in circles! I Want to use the satisfaction warranty. Yeah right.

I was really excited to get my print but bummed out when it arrived. Everywhere on your site says it's GLASS. There is no way this is actually glass. I found on your ABOUT page that it is soda-lime glass. And after googling that I was satisfied it wouldn't be acrylic or plexiglass. I ordered the extra large and upon delivery I knew immediately something was off when the package was so light. This is definitely plexiglass or something close to it. It is weird that no other review I can find mentioned this. Did I just get screwed or is everyone else just satisfied with the fact it's not really glass?

It took over 2 weeks to have this delivered - way too long
Very disappointed with the outcome - they did nothing to improve the look of the picutre
It basically looks like a normal picture in a frame
So very disappointed

The pictures were awesome. I think the clarity of the pictures were better than the pictures I sent in. Words can't do the justice we are so pleased. These pictures are for a fundraiser for our church's homecoming it will be the114th homecoming. Thanks to everyone at Fracture.com
The McGaughy family

Just received my glass print... it's gorgeous! Beautifully done, excellently packaged. FRACTURE obviously cares a lot about "quality" in everything they do. Outstanding in every way! Thank you!

Don't think I have ever seen a company with more negative reviews than positive. Was going to order a slew of them for birthdays and Christmas. Not so much now!

Their product is completely as described and any questions were promptly answered. I've already recommended them once and I'm definitely doing it again.

Wonderful quality! Recommend highly! Also, there was a confusion on the delivery date, and the company refunded my "rush order" money. Very reputable. That's rare in this day and age. Thank you!

Always looking for new products and came across the Fracture site. Purchase pics for my entire family and all were very pleased with finished product. Started a second order already.

Ordered frames for a children's room after seeing an a TV ad recently. They have been very popular and my daughter really likes them. They are a bit pricey but overall I am content.

I received my shipment yesterday and so HAPPY HAPPY HAPPY! LOVE LOVE LOVE LOVE THEM! They are so much prettier than I could have ever imagined. Thank you. I will be ordering more in a couple weeks. As well as my friends and family. These are going to be Christmas presents for my family. If I can wait that long! These prints are just beautiful! Couldn't be happier!

Wow, talk about awesome. I have had 3 pictures done by Fracture. Every one is absolutely beautiful. These are pictures that will last a lifetime. Thank you Fracture. And, their staff is friendly.

I seldom look through photographers' albums of our special occasions. But these five pictures taken at my grandson's bar mitzvah hang just above my computer where I enjoy looking at them every day.

First time I tried Fracture! Great experience! Sent a snowy landscape, which was cropped perfectly!
Packaging was solid! I picked the largest platform.
Arrived at my home in less than a week!

George

We ordered 2 family pictures from fractureme in Dec-19, they never arrived after the fracture kids behind their phones stalled, miss placed then, admittied losing our PRE-PAID ORDERS.
It is late January and no show from Fracture. Indeed this company is busted. Take heed of corrupt children playing the role of adults as they are not worthy.

Amazing product and customer service. They truly stand behind their work! Sharon helped me replace my product and went over and beyond to make sure I had it on time! Highly recommended!

Have ordered several over the past year. All look great, no worries. Quality has been great. Shipping fast. I have nothing but good experiences with Fracture.

I ordered from Fracture for the first time to provide a unique gift for Christmas. I paid a very large amount for a somewhat small sized product. When it was delivered, I was excited to see how it turned out. I opened the box and the picture was cracked and the top had an entire section chipped off. There was no packing material inside the box whatsoever. Who ships a fragile glass item with no packing material to add protection? What company thinks that this is okay? There is no phone number and apparently they don't work weekends. I sent photos of my damaged product per their instructions to report damage, but I didn't even receive an acknowledgment that they have received the email. Christmas is 2 weeks away, I'm out a large sum of money, and no gift for a hard to buy for person. I blame the company for their poor packaging of the product for shipment and I highly recommend people to NOT purchase this expensive item due to the lack of care and obvious lack of common sense in their shipping practice. Blame UPS? Sure - but we all know shipping companies aren't the most careful, which is why the company should take extra measures to protect their fragile products. I've given them 48 hours to make this right, but feel that a phone number should be available, not just email. I will never recommend Fracture to anyone. Save money and your time and find another gift.

They did eventually respond and sent me out a better copy. The rep said they should have caught it b4 sending it out. So they are good at making sure the product is to ur satisfaction.

I accidentally ordered a larger print that I needed, and I panicked about waiting for a refund and getting it in time for christmas (it was too pricey to just ignore the loss), so I emailed them, expecting to get no response. I bought another one in the right size just in case, plus I added a stand, and crossed my fingers that a refund for my original would be possible later on.

I got a response from Fracture within the hour! It might have only been about 10mins. And rather than just refunding me, they adjusted my original order and also adjusted adding a stand for me! At this point I have two prints in the right size, but I only needed one. They assured me that I would get the other refund within a couple of business days. A few days went by, and my TWO orders shipped before I could get my refund. I panicked again, and emailed them to check in. Well, since it had been their mistake that they didn't cancel on time, they refunded me instantly, and even let me keep the duplicate print and the duplicate stand as a holiday gift. It was originally for my husband, but I was able to give one to my in-laws as well:)

Just amazing people over there that really care about the needs of their customers, rather than trying to pocket money off of our mistakes. As long as you cancel with enough time before your order ships, I'm sure they'll do what they can to help you out!

I am simply delighted with my extra-large Fracture glass photo. The image is incredibly clear and the colors true. This will not be my last Fracture print!

I was a bit concerned when I ordered my prints from fractureme.com. The prints were intended to be Christmas gifts and I was so afraid the images would be pixilated or unclear some way but when I opened the box, which was packed with such care, I was absolutely BLOWN AWAY! The images were STUNNING! Amazing clarity. And being they were my kids and grandkids I immediately started thinking of what I could get my kids so I could keep the fracture photos! I love them! Thank you fractureme.com for the best gift I've ever given to my children (if they get them!) LOL!