Fracture Glass Photos

There was a mix-up on a picture that I order
I emailed them they always reply w/in 24 hrs. Or less! No hassle they fixed it no charge.And I received it with in 8 days!

I really love the clean, elegant look of the Fracture print. It looks so good without a frame when all you see is the picture. I like it a lot. Thank you very much, Fractureme.

I absolutely love the fracture prints I ordered as gifts for family, and one for myself! Liz was amazing and provided excellent customer service. I would definitely recommend!

My photos turned out absolutely beautiful. Easy to create, and simple to order. Such a great way to preserve precious memories. I will absolutely be a repeat customer.

All three pictures arrived intact, and met my expectations. I wish the pictures were a little bit larger for the price I paid, although the quality is excellent.

I was more than pleased with the results. I ordered a fracture for a friend with their service dog's picture. (Deceased) It was so good it brought her t tears. I will be a repeat customer.

I've had probably 15 pictures done with fractureme and I am extremely pleased with all of the pictures I have given them as gifts at everyone loves them

Received product yesterday and I was absolutely happy with my photo!. Adam was a great help with the questions that I had. Will most definitely be a repeat customer! Beautiful product

I purchased an XL print to compliment the two Large prints I had ordered previously. Unfortunately, it arrived broken. Adam in customer service was prompt and very helpful, and immediately bumped my reprint up to the front of the line, as well as upgrading my shipping for free to help get my reprint to me ASAP.
Surprisingly, my reprint also arrived broken, which is uncommon, as my previous prints arrived with no trouble. Once again, Adam and FractureMe were excellent, immediately expediting a third reprint.
When the third reprint arrived broken as well, FractureMe went above and beyond. They took extra steps to ensure very careful packing, they overnighted my print across the country (on their dime - which must have cost them a fortune!), and they took extra steps to offset the inconvenience of having so many prints arrive broken.
I give FractureMe my highest recommendation. Their prints are unique, the packaging is actually very good (I blame the freight carriers for the damage), and if something does arrive broken or less-than-perfect, they have excellent customer service. They even had kind words for me when I was frustrated and curt with them. My thanks to Adam and everyone at FractureMe. They've earned a lifelong customer in me.

Originally I purchased a Fracture for a rush order and asked that some one contact me afore as to if my pic was good enough to copy and that I might want to discuss before making. A person named Cristine contacted that I would be called by someone that weekend, but it was too late and the call at it's earlier arrival date. I was dismayed of how the pic turned out. I had a professional photographer tell me that if the shot is from a phone, may have discrepancy regarding size and color. He said it was hard to do a matching blue and when blown up would have to expect what you get. He said, it was st least, - O. K.
SO ANYWAY, I decided to get it to my friend for her birthday anyway. I didn't have time to resend back or reorder, HOWEVER, I did send my sadness overall of what I expected. I decided to accept my bad judgement to realize if not to be in person or to be able to consult with company directly, is what you will get. Especially when you rush order.
Without any contact since then, I received recently another same second Frame copy, on my porch, unknown and unannounced about.
I believe it's quality is improved, but without comparing, and until I see my friend again, can not say.
I will say I'm impressed that I got 2 for one.
I think the company should be more accessible before making the order. Other than that, I am happy that you all tryed to make me happy. I'm just happy that no one stole it off my front porch.

When I ordered my fist picture of an Iris and received it I could not beleive how perfect it was. So clear and bright. I have two of them on my desk now.

The Customer service is above and beyond what you would expect. The picture came quickly and is beautiful. I would Highly Recommend, you will not be disappointed. Keep up the good work guys!

I had originally ordered a glass photo 2 years ago for a picture taken of me, my wife, and my 3 children to hang as a keepsake of our family.
This past weekend our youngest daughter gave birth to a beautiful little girl. She is also our first grandchild. Several pictures were taken of my daughter and son-in-law holding their daughter that night and two just spoke out to me. They were beautiful pictures.
The first thing that came to mind was they needed to be displayed and the first place I thought of was Fractureme. I placed the order the next morning and within 3 days they are delivered.
I needed to contact customer service to alter the order and they responded immediately and took care of my needs.
These two glass photos will be in the family for years and as pur granddaughter matures, we'll be able to tell her the picture is of her the night she was born.
I highly recommend Fractureme for any photo you want to keep and proudly display. I will continue to use them for futpics as my beautiful granddaughter grows up.
Don Vallee

I had a problem with my shipping and they made it right. No questions asked. It took one email and I received my order. I would recommend them to everyone.

I could have blown up a photo and stuck it on a piece of cardboard and it would have looked better than this. The pricing is ridiculously high. Skip it!

I have used Fractured photos several times for myself and for gifts. This one I did for myself and they never disappoint as their work is outstanding. I highly recommend using them.

I was so happy with the results I got from fracture me! The glass photo they sent me was even more beautiful & more detailed than the original photo! It will make a truly unique & beautiful gift!

Seen there ad on Me TV went to there website to check them out down loaded a picture from my phone edit it to my liking and about a week later delivery from UPS and I am very pleased with them picture turned out perfect I thought it was a little pricey but it was worth it

I love my glass frame! It will last forever. My order was completed really fast. The service was efficient and fast. I am completely satisfied with the outcome.

I ordered a few fracture prints 3 were collages and I'm very happy with the quality all my prints came out beautiful and very happy I decided place and order.

Hello,
Until now the experience with you and your company has been good. Although the shipment was delayed by USPS and arrived 3 days later than the confirmation said it would, that is not my complaint as I understand it is out of your hands. The picture in question was of my daughters dog who on the day I ordered the picture had to be put down. He was a good dog who spent the last ten years with my daughter when she really needed him. The problem is that I wrote I heartfelt note to be put in the photo along with a request of no receipt. You got the no receipt right but did not include the note. My daughter got the package last evening and sent me the note below:

Did either of you order this and have it sent to me? It showed up today with no note, no receipt.

You folks advertise that you take those special moments and memorialize them on glass. Well, you didn't this time! I got the picture which I paid for but I did not get the service. I will never use your service again and I will tell anyone I know not to either. I will be going to social media next and telling people of my experience as well. What I was hoping for was a special moment with my daughter over the loss of her great dog…what I got was a creepy package showing up at her house with the picture of the dog she lost and what was to be a tender reflective moment was lost.

Signed Fractured by fracture!

Although I always read reviews and rely heavily on them, this is the first review I ever have written. I came across fracture while looking for a way to frame a picture while everything was closed due to COVID 19. I read the reviews and they were pretty mixed but lots of comments about lousy customer service which was a turn off. I decided to risk it since I liked the idea of the picture on glass. To make a long story short, I submitted an unedited picture by mistake. It was on a Friday night and given the reviews I figured I was doomed. There was an area to send an email and a message saying they were closed till Monday. But, first thing Monday morning I got an email saying no worries and just to send what I wanted printed. They couldn't have been nicer and more accommodating! They even confirmed that they had the right picture before they printed it. It arrived exactly on the promised day and it is absolutely beautiful. Better than I expected! I would highly recommend trying this company. My only criticism is the packaging. My picture was fully intact but I felt they should have more protection than how it was wrapped.

Absolutely poor quality print... nothing like previewed on website. 4 emails to Customer service since Father's Day and no response. So much for 200% happiness guarantee.