Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day, and christmas gifts. Fracture Glass Photos ranks 7th among Photo Printing sites.
We have multiple Fracture Glass Photos and haven't been disappointed by any of them! The colors are vibrant and picture perfect! I would highly recommend these photos to anyone wanting to display beautiful pictures.
My beautiful little doggy Roxy died and I wanted a picture of her. Went to fracture pictures and ordered a picture of her. I bought the larger picture which in turn cost me nearly $100. They blew the picture up so much that it made her come out blurry. It is definitely not worth the money. I will live with it as a mistake, but I want to warn other people. Do not pay these high prices and get blurry pictures. If they would have looked at it they would have seen that they blew it up too far and it was blurry. I'm very dissatisfied with it. I will never be ordering another picture from them again.
The quality control is lacking. Second print and this is too dark as well. Need direct sunlight to appreciate the photo. Will not try again. Had it.
My order arrived today! My print exceeded my expectations. It's a Christmas present for our neighbors. They will love it.
Thanks so much!
Products used:
Fracture print on glass
I've never been able to get a perfect reproduction of any of my digital art until now. I'm thrilled with the fidelity to detail and color!
Products used:
Reproduction of image on glass
I've ordered many of these glass pictures and I LOVE the quality and quick shipping of the product. The only reason I gave it 4 stars was because of the limited size options. I have ordered size "Small" & "Medium" 11x11 and then decided to make a few beautiful collages and ordered a size "Large" anticipating it being bigger than the Medium but not a HUGE as it actual was 23x23. Although the quality is amazing, the Large size is enormous and the medium is size is nice but not big. I now have $500 worth of stupidly large glass pictures that I won't even hang yet, was so excited to order :( Wish I could return them and just get the medium size instead :(( ( A middle size option, maybe 15x15 or 18x18 would be WONDERFUL!
Very happy with the service, and the outstanding pictures on glass, really a great products. I will be ordering again in a few days.
First photo I sent in for printing was extremely vibrant; wild stage-light colors with bright magenta and purple. When it came back, those colors were more like mauve. VERY dulled-down and muddy. Nothing like the digital file I sent. I figured maybe their system auto-corrected for the wild colors, so I tried again with a different image; a more normal skin-tone portrait. It came back washed out and pale-looking; again not at all like the image I sent. I love the streamlined flat look of these, but won't be trying them again.
Also disappointed when they say they print the image ON GLASS, well, not really. It's BEHIND the glass; a print with glass adhered to the front. It's not like something ON glass that light can come through.
UPDATE:
I contacted Fracture to tell them that my two orders had resulted in washed-out, pale photos both times. I was not asking for a refund, just telling them why I would not be using them again. I was very surprised to receive a reply by email from an employee named Hannah. She asked that I send her my original files along with photos of the washed-out prints I received. She vowed to make it right and redo my order for free.
Less than two weeks later I received replacement prints for both orders (three prints in all) that looked great. They looked like my original files. I asked her to send me the files SHE sent of my images for printing so I could see how she made the images more contrasty before sending them for printing. I asked her how to avoid the "washed out" problem if I ever order again. She suggested I email them before ordering to remind them that I had this problem. But, in the end, my prints look like my original files, thanks to her working on them personally, and they replaced my prints for free and did it much more quickly than the turnaround time on my original orders. I cannot complain about their customer service.
The pictures are amazing and arrived quickly. Customer service is amazing! I'll be ordering more prints.
I can't say enough about how happy I am with my picture I took while in Alaska. It's just beautiful.
My first order was cracked in shipping and customer service was prompt in sending me another. We love the picture, thanks so much!
Ordered a photo for my husband of a permit (fish) he caught. Received and it is perfect. Beautiful job and great customer service.
Work is perfect. Colors are vibrant, clarity is good. Costumer service excellent. I couldnt be happier.
I could not be happier with the products, and customer service! I had an issue with the original product, and it was rectified immediately. Awesome!
I have 10 of these. They are all beautiful! 2 are almost 100 years old! Beautiful and more defined than the originals.
Products used:
Fracture
Great service and product. We ordered 8 prints and it looks very sleek and professional.
All in One Construction Group, Wilton CT
This picture of my mama and papa although up a little in age speaks volumes of true love. Kiss of true love always
Products used:
Used this company before for pictures
Paid These People. Have They Disappeared?
There is NO Telephone Number nor Contact Method For Support.
They Took My Money-I Have No Product!
I Contacted My Bank and Revoked They Fraudulent Activity.
Took three months to deliver three tiny, cheap, glass photos. I am embarrassed for this company. Run for your life!
This is my first time ordering from Fracture. I will anxiously be awaiting my order and hope I love it!
Picture sucks. I had a perfectly bright photo of my pooch and it came back dark out! Can't get a hold of them either. A few B. B. B. Complaints also
Gave this as a gift and they loved it! Great quality. Would recommend this as holiday gifts.
Thanks
Deb
I received my order today, I am very happy, great beautiful work! I will use you again.
This is a real review you may use my name
James Lewis.
Fracture allows you to print your pictures directly on pure glass.
We're so sorry to hear your print turned out like that, Jeffrey. We definitely want you to know we have a 100% Happiness Guarantee, and we'll make sure this gets fixed asap. It looks like you were able to get in contact with us via chat and email, so we have a free replacement printing up for you now. It'll ship out early next week, so you'll receive it soon. Don't hesitate to reach out to us for anything else you need!