• Fracture Glass Photos

Fracture Glass Photos

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Overview

Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day, and christmas gifts. Fracture Glass Photos ranks 7th among Photo Printing sites.

  • Service
    121
  • Value
    118
  • Shipping
    119
  • Returns
    46
  • Quality
    120
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
163
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How would you rate Fracture Glass Photos?
Top Positive Review

“Awesome display of photos!”

Joyce W.
6/10/24

We have multiple Fracture Glass Photos and haven't been disappointed by any of them! The colors are vibrant and picture perfect! I would highly recommend these photos to anyone wanting to display beautiful pictures.

Top Critical Review

“Not worth the high price.”

David A.
4/19/23

My beautiful little doggy Roxy died and I wanted a picture of her. Went to fracture pictures and ordered a picture of her. I bought the larger picture which in turn cost me nearly $100. They blew the picture up so much that it made her come out blurry. It is definitely not worth the money. I will live with it as a mistake, but I want to warn other people. Do not pay these high prices and get blurry pictures. If they would have looked at it they would have seen that they blew it up too far and it was blurry. I'm very dissatisfied with it. I will never be ordering another picture from them again.

Reviews (393)

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customer service (101)
Thumbnail of user richardm970
Idaho
1 review
7 helpful votes
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September 24th, 2019

The quality control is lacking. Second print and this is too dark as well. Need direct sunlight to appreciate the photo. Will not try again. Had it.

Thumbnail of user keving705
California
1 review
0 helpful votes
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October 13th, 2020

They are awesome and quick thanks! What a awesome idea! Can not wait to get more pictures made soon!

Thumbnail of user dianeo524
Pennsylvania
1 review
0 helpful votes
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October 9th, 2021
Verified purchase

My order arrived today! My print exceeded my expectations. It's a Christmas present for our neighbors. They will love it.
Thanks so much!

Products used:
Fracture print on glass

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Value
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Thumbnail of user christinab994
North Carolina
1 review
0 helpful votes
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April 1st, 2022

I've never been able to get a perfect reproduction of any of my digital art until now. I'm thrilled with the fidelity to detail and color!

Products used:
Reproduction of image on glass

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Value
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Thumbnail of user paulo210
Massachusetts
1 review
0 helpful votes
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October 16th, 2019

We have ordered from Fracture 3 different times for gifts. We are very pleased with the awesome outcome.

Thumbnail of user darcif2
New York
1 review
7 helpful votes
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October 30th, 2019

I've ordered many of these glass pictures and I LOVE the quality and quick shipping of the product. The only reason I gave it 4 stars was because of the limited size options. I have ordered size "Small" & "Medium" 11x11 and then decided to make a few beautiful collages and ordered a size "Large" anticipating it being bigger than the Medium but not a HUGE as it actual was 23x23. Although the quality is amazing, the Large size is enormous and the medium is size is nice but not big. I now have $500 worth of stupidly large glass pictures that I won't even hang yet, was so excited to order :( Wish I could return them and just get the medium size instead :(( ( A middle size option, maybe 15x15 or 18x18 would be WONDERFUL!

Thumbnail of user savoym
North Carolina
1 review
0 helpful votes
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June 15th, 2020

Very happy with the service, and the outstanding pictures on glass, really a great products. I will be ordering again in a few days.

Thumbnail of user ta190
Illinois
1 review
17 helpful votes
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February 1st, 2019

First photo I sent in for printing was extremely vibrant; wild stage-light colors with bright magenta and purple. When it came back, those colors were more like mauve. VERY dulled-down and muddy. Nothing like the digital file I sent. I figured maybe their system auto-corrected for the wild colors, so I tried again with a different image; a more normal skin-tone portrait. It came back washed out and pale-looking; again not at all like the image I sent. I love the streamlined flat look of these, but won't be trying them again.

Also disappointed when they say they print the image ON GLASS, well, not really. It's BEHIND the glass; a print with glass adhered to the front. It's not like something ON glass that light can come through.

UPDATE:
I contacted Fracture to tell them that my two orders had resulted in washed-out, pale photos both times. I was not asking for a refund, just telling them why I would not be using them again. I was very surprised to receive a reply by email from an employee named Hannah. She asked that I send her my original files along with photos of the washed-out prints I received. She vowed to make it right and redo my order for free.

Less than two weeks later I received replacement prints for both orders (three prints in all) that looked great. They looked like my original files. I asked her to send me the files SHE sent of my images for printing so I could see how she made the images more contrasty before sending them for printing. I asked her how to avoid the "washed out" problem if I ever order again. She suggested I email them before ordering to remind them that I had this problem. But, in the end, my prints look like my original files, thanks to her working on them personally, and they replaced my prints for free and did it much more quickly than the turnaround time on my original orders. I cannot complain about their customer service.

Thumbnail of user lindal3902
Rhode Island
1 review
0 helpful votes
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October 22nd, 2023

The pictures are amazing and arrived quickly. Customer service is amazing! I'll be ordering more prints.

Service
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Thumbnail of user deborahw775
Ohio
2 reviews
0 helpful votes
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May 1st, 2020

I can't say enough about how happy I am with my picture I took while in Alaska. It's just beautiful.

Thumbnail of user vanessac155
Indiana
1 review
1 helpful vote
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May 14th, 2019

They did a great job with the print I gave them. I'm thrilled. This was a gift and made the recipient so happy.

Products used:
Photo

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Value
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Quality
Thumbnail of user pamt122
Oklahoma
1 review
0 helpful votes
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June 9th, 2020

My first order was cracked in shipping and customer service was prompt in sending me another. We love the picture, thanks so much!

Thumbnail of user deborahk257
Tennessee
1 review
0 helpful votes
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December 22nd, 2019

Ordered a photo for my husband of a permit (fish) he caught. Received and it is perfect. Beautiful job and great customer service.

Thumbnail of user danas473
Washington
1 review
1 helpful vote
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March 30th, 2021

Work is perfect. Colors are vibrant, clarity is good. Costumer service excellent. I couldnt be happier.

Service
Value
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Thumbnail of user susanh2514
Texas
1 review
0 helpful votes
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October 6th, 2021

I could not be happier with the products, and customer service! I had an issue with the original product, and it was rectified immediately. Awesome!

Thumbnail of user lisapg
Arizona
1 review
0 helpful votes
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September 12th, 2022

I have 10 of these. They are all beautiful! 2 are almost 100 years old! Beautiful and more defined than the originals.

Products used:
Fracture

Value
Shipping
Quality
Thumbnail of user hadash2
Connecticut
1 review
0 helpful votes
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March 8th, 2022

Great service and product. We ordered 8 prints and it looks very sleek and professional.

All in One Construction Group, Wilton CT

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Thumbnail of user gwenr108
California
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

This picture of my mama and papa although up a little in age speaks volumes of true love. Kiss of true love always

Products used:
Used this company before for pictures

Service
Value
Shipping
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Thumbnail of user ronm368
Florida
2 reviews
15 helpful votes
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November 29th, 2019

Paid These People. Have They Disappeared?
There is NO Telephone Number nor Contact Method For Support.
They Took My Money-I Have No Product!
I Contacted My Bank and Revoked They Fraudulent Activity.

Thumbnail of user jimd577
Arizona
1 review
17 helpful votes
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January 9th, 2020

Took three months to deliver three tiny, cheap, glass photos. I am embarrassed for this company. Run for your life!

Thumbnail of user theresah1126
Connecticut
1 review
0 helpful votes
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February 6th, 2023

This is my first time ordering from Fracture. I will anxiously be awaiting my order and hope I love it!

Thumbnail of user jeffreyj222
Pennsylvania
1 review
5 helpful votes
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July 22nd, 2020

Picture sucks. I had a perfectly bright photo of my pooch and it came back dark out! Can't get a hold of them either. A few B. B. B. Complaints also

Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

We're so sorry to hear your print turned out like that, Jeffrey. We definitely want you to know we have a 100% Happiness Guarantee, and we'll make sure this gets fixed asap. It looks like you were able to get in contact with us via chat and email, so we have a free replacement printing up for you now. It'll ship out early next week, so you'll receive it soon. Don't hesitate to reach out to us for anything else you need!

Thumbnail of user deborahr669
Florida
1 review
0 helpful votes
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August 20th, 2020

Gave this as a gift and they loved it! Great quality. Would recommend this as holiday gifts.
Thanks
Deb

Thumbnail of user mm1334
Missouri
1 review
0 helpful votes
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March 29th, 2022

Awesome product! Awesome service! I accidentally submitted a photo that was not cropped properly and the fixed it after the order was placed.

Products used:
Glass photo

Service
Value
Shipping
Quality
Thumbnail of user jamesl2400
Massachusetts
1 review
0 helpful votes
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June 24th, 2021

I received my order today, I am very happy, great beautiful work! I will use you again.
This is a real review you may use my name
James Lewis.

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From the business

Fracture allows you to print your pictures directly on pure glass.

Company Representative

Thumbnail of user paulm1172
Paul M.

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