• Fracture Glass Photos

Fracture Glass Photos

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Overview

Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day, and christmas gifts. Fracture Glass Photos ranks 7th among Photo Printing sites.

  • Service
    121
  • Value
    118
  • Shipping
    119
  • Returns
    46
  • Quality
    120
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
163
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How would you rate Fracture Glass Photos?
Top Positive Review

“Awesome display of photos!”

Joyce W.
6/10/24

We have multiple Fracture Glass Photos and haven't been disappointed by any of them! The colors are vibrant and picture perfect! I would highly recommend these photos to anyone wanting to display beautiful pictures.

Top Critical Review

“Not worth the high price.”

David A.
4/19/23

My beautiful little doggy Roxy died and I wanted a picture of her. Went to fracture pictures and ordered a picture of her. I bought the larger picture which in turn cost me nearly $100. They blew the picture up so much that it made her come out blurry. It is definitely not worth the money. I will live with it as a mistake, but I want to warn other people. Do not pay these high prices and get blurry pictures. If they would have looked at it they would have seen that they blew it up too far and it was blurry. I'm very dissatisfied with it. I will never be ordering another picture from them again.

Reviews (393)

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customer service (101)
Thumbnail of user amyr662
Ohio
1 review
1 helpful vote
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August 6th, 2020

This is simply a photo behind glass. I'm very disappointed. I thought the photo was actually printed in the glass. Not so.

Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

We're so sorry to hear your that your order didn’t turn out as you expected, Amy! We guarantee every Fracture print is printed in ink directly onto a sheet of glass. That glass sheet is then affixed to a thin opaque foamcore backing to seal in the ink and allow for wall mounting.

Feel free to check out this video here to see how we print directly onto glass: https://www.youtube.com/watch?v=0XYujPjLO10&feature=youtu.be&t=63

When making Fracture prints, we first print with color inks that make up the image itself; the second pass is a solid white layer to make the colors pop and give depth and opacity to the color.

This second, white layer of ink can often peek through the foamcore backing on the back side of the print, and a few customers have mistaken it for a paper photo under the glass.

Might this be what you're seeing?

We definitely want you to know that we have a Happiness Guarantee, so we'll be sure to make things right by you! Please email us at support@fractureme.com with your order number, and we'll take care of this ASAP.

Thumbnail of user conyab
Alabama
1 review
0 helpful votes
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October 25th, 2020

My fracture picture is broken l have tried to contact the company but have not received any contact alot of money for s broken picture

Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

We're so sorry that your order arrived damaged, Conya, and we'll send a replacement out right away! Can you please send your order information to us at support@fractureme.com? Once we locate that order, we'll get started on a replacement ASAP.

Thumbnail of user sharont863
New Mexico
1 review
0 helpful votes
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July 19th, 2021

Very remarkable. Fracture picture of my Husband is exquisite. I will use fracture again. This is a very unique way to display your favorite picture!

Value
Shipping
Quality
Thumbnail of user marciae28
Missouri
1 review
0 helpful votes
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November 11th, 2019

I'm just getting started and would like to know more. How do I enter my photo and get started? I like the adds I've seen.

Thumbnail of user hollyl88
Florida
2 reviews
0 helpful votes
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August 20th, 2020

I LOVE OUR PICTURES =] We just lost our 16 yr. Old Himalayan kitty =( Our pictures are AWESOME and help keep our Sweetpea alive =] Everything was awesome =}

Thumbnail of user antoniod144
Canada
1 review
0 helpful votes
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January 6th, 2021
Verified purchase

Company worked with me for a satifactory solution. I am now please with the results. I would recommend this company

Tip for consumers:
Hopefully this company understands that it is their duty to ship things professionally and to package them safely. Unbelievable they would package glass products without stating its fragile

Products used:
Over $800 on printed products

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackiea92
Maine
1 review
0 helpful votes
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September 5th, 2019

This was my first order. I found it very easy to do and it came back very quickly. It's a gift and I can't wait to give it to them.

Thumbnail of user markj1496
Arkansas
1 review
0 helpful votes
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November 26th, 2021

Fracture Glass brings out the best in my photos, quality glass so beautiful makes my photos look like Art

Thumbnail of user rogerr204
Florida
1 review
0 helpful votes
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March 23rd, 2020

The customer service for this company is fantastic. I love the 4 prints that I purchased. Give this company a chance.

Thumbnail of user connieg199
Pennsylvania
1 review
0 helpful votes
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May 9th, 2020

Ordered from fracture a pic of my cat it looks soooooo amazing! Excellent quality! Will order again!

Thumbnail of user alexn111
Michigan
2 reviews
4 helpful votes
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August 28th, 2018

I paid extra to have it shipped quicker -- didn't happen. When I cntacted them, they really didnt care. First and only time I will order from them.

Thumbnail of user gaylen106
Illinois
1 review
0 helpful votes
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February 28th, 2021

My Niece loved her gift, and it arrived day scheduled.The first time during "COVID" shipment from anywhere order arrived on time.

Thumbnail of user jimc947
Arizona
1 review
0 helpful votes
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December 15th, 2020

Picture quality is excellent and the Fracture Customer service is excellent I highly recommend They are the best

Thumbnail of user allent123
Maryland
1 review
0 helpful votes
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May 2nd, 2021

I ordered this for my wife for Christmas, it arrived Perfectly packaged, The Picture is AMAZING, she LOVES it. Highly Recommend.
Allen

Tip for consumers:
It is straight forward and upfront, shipping times may vary, but worth the wait.

Products used:
8X10 & 5X7 Glass Pictures

Service
Value
Shipping
Quality
Thumbnail of user richardm219
Pennsylvania
2 reviews
9 helpful votes
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December 7th, 2019

I love these pictures. The quality is great and very reasonable prices. They will make great gifts.

Thumbnail of user kimd707
North Carolina
1 review
0 helpful votes
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July 20th, 2021

Highly recommend this site I NEVER order ANYTHING on line this is the first time.
I am extremely impressed.

Thumbnail of user rowlandd16
Utah
1 review
0 helpful votes
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December 29th, 2021
Verified purchase

When trying to determine what to write in the review, I spent some time thinking about the aspects of this purchase that made it a good experience. When trying to determine where to spend my money, I did a fair amount of research. I was actually leaning towards metal prints as they really pop especially on the types of images that I was looking to have printed. My hesitation with metal prints were based on 1. I intend to display these gallery style in my home and glossy metal prints are verry reflective. Unfortunately going with a matte finish significantly reduces the pop. 2. None of the places I looked at getting metal prints from really had a good way to mount them. In addition to these issues, I ran into a lot of issues determining cropping due to sizes that did not match my camera raw ratios and lack of information on how many pixels were needed for sizing.

After spending some time navigationg Fracture's website I made a purchase. Their website answered all of my questions concerning sizes and pixels, and when I looked at their photo walls, not only did they offer very good pricing options, but they had a variety of options, one of which was perfect for my needs now and another that I will be using later. The order arrived ahead of schedule, was packaged in a way that was about as good as I have seen for shipping pieces of glass, contained everything necessary to easily hang all of the images in 20 minutes. I was really pleased.

I think it is very clear that Fracture has put a great deal of thought into the entire process of working with them. They have targeted people like me that will pay a little more for a system that allows me to hang images in my home that make it look like I know something about how to decorate a wall, that also offers a premium look. Their layouts are well thought out, and while not for me at this time their other products such as storyboards also are great ideas. The planning that goes into offer a complete solution, a process that is unique and offers a very nice image, shipping that on both orders shipped ahead of schedule, packaging that is easy to open, effective and includes everything to complete the job easily, all while being ecologically responsible is impressive from beginning to end.

Thumbnail of user cesars35
California
1 review
3 helpful votes
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November 8th, 2018

Ella fue la mujer más importante de mi vida la mujer que daría su vida por mi quien me la persona que soy

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From the business

Fracture allows you to print your pictures directly on pure glass.

Company Representative

Thumbnail of user paulm1172
Paul M.

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