• Fracture Glass Photos

Fracture Glass Photos

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Overview

Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day, and christmas gifts. Fracture Glass Photos ranks 7th among Photo Printing sites.

  • Service
    121
  • Value
    118
  • Shipping
    119
  • Returns
    46
  • Quality
    120
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
163
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How would you rate Fracture Glass Photos?
Top Positive Review

“Awesome display of photos!”

Joyce W.
6/10/24

We have multiple Fracture Glass Photos and haven't been disappointed by any of them! The colors are vibrant and picture perfect! I would highly recommend these photos to anyone wanting to display beautiful pictures.

Top Critical Review

“Not worth the high price.”

David A.
4/19/23

My beautiful little doggy Roxy died and I wanted a picture of her. Went to fracture pictures and ordered a picture of her. I bought the larger picture which in turn cost me nearly $100. They blew the picture up so much that it made her come out blurry. It is definitely not worth the money. I will live with it as a mistake, but I want to warn other people. Do not pay these high prices and get blurry pictures. If they would have looked at it they would have seen that they blew it up too far and it was blurry. I'm very dissatisfied with it. I will never be ordering another picture from them again.

Reviews (393)

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customer service (101)
Thumbnail of user jamesh4615
Massachusetts
1 review
1 helpful vote
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December 20th, 2021
Verified purchase

Fracture offers a "happiness guarantee," claiming that they will do whatever it takes to make their customers happy with their purchases. They aren't kidding. I ordered three glass prints that needed slight adjustments and they made the corrections for me, no questions asked — and I'm thrilled with the final products. This is quite possibly the best customer service I've ever experienced. I'm so impressed. Couldn't be happier and I won't hesitate to order from Fracture again.

Products used:
Glass prints

Service
Value
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Thumbnail of user jenniferl2047
Pennsylvania
1 review
0 helpful votes
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September 13th, 2021

I had the idea to put a photo i took of my two service dogs at Arches National Park on glass. The one laying down is my 12.6 yr old boy who is retiring and Kokoro (Koro) my 2.2yr old who is the one taking over the reigns. This was a special trip to Honor Blaze and thank him for his service. After this year he will kick back and let Koro do all the work. It was a once in a lifetime trip and this Photo sums up both of these amazing dogs. Blaze was born with a deep knowledge of life, an old soul who loves with his whole world and A sharp mind who has never ever missed an alert. He has dedicated his life to help me have the freedom to travel where my Crohn's disease prevented it. Koro is a young explorer who has a heart of gold, a sharp mind and a soul full of empathy. He is perfect for the job and loves the work.
I will cherish this piece for years to come. Thank you from the bottom of my heart!

Tip for consumers:
It is incredible, fast and stunning piece of art

Products used:
Bought the 28x21 in glass photo print

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Value
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Quality
Thumbnail of user ellenw104
Texas
1 review
0 helpful votes
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November 27th, 2019

Rec's my order SO quickly. No problems... just excellent workmanship from you! I absolutely love the product and I know my daughter is going to love this Christmas gift. Her husband & first child (6 months old) in front of their fireplace. It was baby's first look at the fireplace and he was mesmerized. So sweet. What a touching moment. THANK YOU! Awesomeness on glass.
Sincerely, E. Wilson

Ellen
Have a wonderful day!
Sent from my iPhone

Thumbnail of user jamesp2653
South Carolina
1 review
3 helpful votes
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January 31st, 2021

I took a once-in-a-lifetime picture of Hero Falls in Yellowstone National Park on July 3,2011. I've seen nothing like it posted on the internet. I decided that I would like to have it printed and mount the print in my Den to add to other prints of NC Lighthouses. I was absolutely amazed at the quality and just how great the picture turned out. I also like the fact that I didn't have to frame the picture. I feel it was well the cost.

Tip for consumers:
Excellent quality and value for your money.

Products used:
Print

Service
Value
Shipping
Quality
Thumbnail of user faithp38
Minnesota
3 reviews
2 helpful votes
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November 27th, 2020
• Updated review

I love the pictures I had printed by them. They look great, sharp, vibrant. Very happy with them. Website was easy to use.

It turned out that one of my pictures had a small chip that I didn't notice right away. I wrote to their customer service and sent them a picture and they replaced it without any hassle. I'm very satisfied with this company.

Great product
November 11th, 2020
• Previous review

Very nice prints on glass. The site is very easy to use. The order was shipped promptly. A little expensive, and this was my first time using the site, but I found a coupon which helped with the price.

Thumbnail of user julieb1516
Canada
1 review
0 helpful votes
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January 2nd, 2021

I cannot say enough things about Fracture. USPS hung me out to dry for an very important person on my Christmas list. Fracture immediately stepped up and would not take payment for the expedited reshipment. The gift was a hit and so is Fracture. Thank you.

Service
Value
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Quality
Thumbnail of user mariel334
Alabama
1 review
11 helpful votes
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August 26th, 2020

I placed two large orders for an anniversary gift using high quality digital camera photos. I contacted customer service via email with a question and the response, was quick, friendly and professional. The order shipped on time and arrived well packaged. All the prints, but especially the large ones, are awesome on glass! We couldn't stop looking at them. Very happy and will order more.

Thumbnail of user lynnen34
Indiana
1 review
0 helpful votes
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November 10th, 2020

I Love my Fracture Glass Photo. This was my first time using Fracture after a recommendation from a family member and boy am I glad I did. The picture turned out beautiful and the shipping was crazy fast. I will be ordering more from this company. Highly recommend them!

Thumbnail of user aaronh529
Florida
1 review
0 helpful votes
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August 31st, 2021

My husband recently surprised me with a photo we had taken a while back and I was so amazed and excited by the vibrance of the photo and how it seemed to come to life right before our eyes. We are both very grateful for the service they have provided to us and look forward to doing it again very soon. We both would recommend Fracture to our family and friends.

Tip for consumers:
Everything is right there at your fingertips.

Products used:
Photos

Service
Value
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Quality
Thumbnail of user larryf348
Idaho
1 review
0 helpful votes
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October 26th, 2020

I just ordered 2 pictures 23 by 23 and I thought that they would not be anything great when they came and I can tell you I was totally surprised how beautiful the pictures were. The whole process was easy and quick including the time for delivery which was fast too. This is a great way instead ov using canvas which we were doing all the time before Fracture.

Thumbnail of user garys894
Wyoming
1 review
0 helpful votes
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March 8th, 2020

I am skeptical of most ads I see on TV. Are they as good as they say they are? Well for the first time in a long time, the folks at FRACTURE absolutely delivered what they advertised. They were helpful throughout the entire process, ordering was easy, the shipping was prompt and their packaging was more than adequate. I will be a returning customer. Gary, Cody Wyoming.

Thumbnail of user richardh786
Illinois
1 review
18 helpful votes
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October 3rd, 2019

As the older brother, I had my doubts when my sister recommended Fracture for some I wanted to convert to wall hangings. My doubts are gone and, I guess, my sister is a genius! I ordered six "classic sized" pictures from digital photographs I took in West Palm Beach, Paris and on the occasion of our grandson's 10-month birthday. When the wall prints returned, the results were breath-taking! The quality was excellent, the turn-around time was quick (via FedEx) and the price was fair. Fracture is our family's "go-to" when it comes to conversion of our digital pictures to items for home or presents to give to others.

Thumbnail of user lisah1005
Alabama
1 review
30 helpful votes
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January 7th, 2020

Once you order - you have radio silence from this company!
Their support department does not respond to emails - so if you have a damaged product I would only purchase thru paypal or some other payment method that allows you the ability to get your money back!

They should be reported to the BBB!

Thumbnail of user donnab1048
Indiana
1 review
0 helpful votes
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May 27th, 2020

I just wanted to tell you that the gift I ordered arrived ahead of schedule, beautifully packaged and gorgeous! My daughter said it was the best birthday gift ever! Can't tell you how pleased I am with the execution and presentation of this beautiful picture. I will definitely order again! Thanks for making a special birthday gift even more special.

Thumbnail of user lisas2126
Georgia
1 review
0 helpful votes
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October 16th, 2020

Great company - great product! Fast delivery! Quality was exceptional. I highly recommend if you'd like your photos framed please consider this company.
Impeccably packaged and shipped quickly. Website easy to use.
Thanks for the quality framed picture!
All the best, Lisa S.
Decatur, Georgia

Thumbnail of user sheryla63
California
1 review
0 helpful votes
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November 4th, 2020

First time I've used this company and I will be back! Quality and timeliness of deliver were terrific. The day I ordered, there was a glitch in their order system, causing a multiple order snd billing to occur but they were right on it, notifying me o was one of the affected customers. They had it rectified within 24 hours, and my charge card was corrected. Super customer service, and a beautiful product!

Thumbnail of user janec796
Virginia
1 review
0 helpful votes
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November 20th, 2020

This was my 1st time doing something like this and I sent a very special picture that was not cropped correctly, my bad. When I received the product I was so disappointed and sent a message. Jackson responded that he could crop it correctly for me and send a new picture. OMG... the new one arrived and is more than I expected.
I am so grateful to Jackson. He is the best.!
Sincerely
Jane C

Thumbnail of user janicem256
Texas
1 review
23 helpful votes
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December 31st, 2018

I ordered a print to put on glass from this company on Nov. 3 rd received it Dec 15th. It looked very faded and was printed crooked. I emailed them 3 times with no response. They guaranteed that if you were not satisfied they would fix it. Didn't happen. I am sending it back with a note that explains my dissatisfaction. I will be disputing
The charge on my credit card. Obviously I will never recommend them or order from then again.

Thumbnail of user cindyf485
New Jersey
1 review
0 helpful votes
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February 3rd, 2021

I leaned about Fracture when my sister had one of my sunrise photos made for me. I was stunned at the quality so I ordered five prints. The largest arrived shattered and I had a replacement in a little over a week. That is fantastic service in my opinion. The prints are classy and they make my room pop. I will definitely be getting more prints by Fracture!

Thumbnail of user sherrid56
Ohio
1 review
4 helpful votes
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May 12th, 2020

I ordered from Fracture me.com it was my first time and was very disappointed when the pictures arrived. The picture quality was not at all like the original. The lightening on the photographs were not good much darker than the original. Definitely not worth 106.00 for the 3 pictures I bought. I don't even want to send them back. Chalk it up as a loss and move on.

Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

We're so sorry to hear your order turned out like that, Sherri! We definitely want you to know we have a 100% Happiness Guarantee, and we'll make sure this gets fixed asap. One of our Customer Support teammates just sent you an email to get things started. (Sometimes our emails are sent to Spam, so be sure to check there just in case!)

Thumbnail of user jeffm991
North Dakota
1 review
0 helpful votes
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October 28th, 2020

Placed multiple orders and have never been disappointed. You work hard for a living and deserve to be paid fairly and so do the folks at Fracture. The quality is excellent and a great value for the price. Communication is good and shipping is fast. Orders received are packed well and shipped with care. Absolutely satisfied with the professional service and products from Fracture. Outstanding! -Jeff

Thumbnail of user kimberlyd348
New York
1 review
13 helpful votes
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May 23rd, 2020

The company Clearly states that the pictures are printed on glass, that is a complete lie. The pictures are regular Walmart quality prints glued to glass. You can do a better job yourself by going to an arts and craft store. A total waste of money. I would send it back but I think it would be a further waste of my time and I would be without the pictures and my money.

Tip for consumers:
If you want a low quality pic glued to glass this is the place for you!

Value
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Quality
Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

We're so sorry to hear your that your order didn’t turn out as you expected, Kimberly! We guarantee every Fracture print is printed in ink directly onto a sheet of glass. That glass sheet is then affixed to a thin opaque foamcore backing to seal in the ink and allow for wall mounting.

Feel free to check out this video here to see how we print directly onto glass: https://www.youtube.com/watch?v=0XYujPjLO10&feature=youtu.be&t=63

We definitely want you to know that we have a Happiness Guarantee, so we'll be sure to make things right by you! It looks like one of our customer support teammates has already reached out to you, so you're all set from here. Don't hesitate to reach out to us for anything else you need!

Thumbnail of user geoffp37
California
1 review
1 helpful vote
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December 22nd, 2020

We ordered a couple of photos for our friends kids from a trip we all took together. The photos are Christmas gifts. Fracture sent them out on the correct date for delivery by the 9th, when nothing arrived at our friends home, we gave it a week checking the tracking number it just said will arrive late. So we contacted Fracture told them what had happened, the next day they were rushing new prints and on the third day 2-day FedEx to our friends! Amazing customer service!

Thumbnail of user gayek3
California
1 review
30 helpful votes
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April 18th, 2019

I ordered picture (4) for my family. First run were terrible. Not near the clarity and colors in the original sent to them to copy. I wrote email with copies of both original and the one delivered and they said they should never have passed their quality control and would redo them at no cost. They did redo but quality only slightly better. I give up. No guarantee it would get better a third time so am chalking up to a lesson learned. Do not recommend Fractureme.

Thumbnail of user robertas291
New Hampshire
2 reviews
0 helpful votes
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December 29th, 2021

Placed my first order - could not be happier! This is so perfect, so beautiful, it's hard to put in words. This is just the best ever, and I will be back for more. Never had such a great experience - and the nice touch is having a model hold the different sizes. Makes it so much easier to actually know what size it will be. Just the best in every way, and I am SO happy!

Products used:
Fracture photo print

Service
Value
Shipping
Returns
Quality

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From the business

Fracture allows you to print your pictures directly on pure glass.

Company Representative

Thumbnail of user paulm1172
Paul M.

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