• Fracture Glass Photos

Fracture Glass Photos

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Overview

Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day, and christmas gifts. Fracture Glass Photos ranks 7th among Photo Printing sites.

  • Service
    121
  • Value
    118
  • Shipping
    119
  • Returns
    46
  • Quality
    120
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
163
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How would you rate Fracture Glass Photos?
Top Positive Review

“Awesome display of photos!”

Joyce W.
6/10/24

We have multiple Fracture Glass Photos and haven't been disappointed by any of them! The colors are vibrant and picture perfect! I would highly recommend these photos to anyone wanting to display beautiful pictures.

Top Critical Review

“Not worth the high price.”

David A.
4/19/23

My beautiful little doggy Roxy died and I wanted a picture of her. Went to fracture pictures and ordered a picture of her. I bought the larger picture which in turn cost me nearly $100. They blew the picture up so much that it made her come out blurry. It is definitely not worth the money. I will live with it as a mistake, but I want to warn other people. Do not pay these high prices and get blurry pictures. If they would have looked at it they would have seen that they blew it up too far and it was blurry. I'm very dissatisfied with it. I will never be ordering another picture from them again.

Reviews (393)

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customer service (101)
Thumbnail of user cameronp45
Florida
1 review
14 helpful votes
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August 7th, 2019

I wish I had noticed that on the actual FRACTURE site only GREAT reviews are listed... HMMM, and could not find a place to offer my review. Note to self: if it sounds too good to be true it probably is. I did find the site easy to use, and the product shipped quickly, but definitely NOT worth the $$$$! The reproduction of my photo quality was POOR at best.The colors were very muted. Nothing like they advertise. Interesting concept, but I am not impressed and would NEVER re-order, not even at 1/2 the price. :(

Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

We're so sorry to hear your order turned out like that, Cameron! SiteJabber reviews have only just come to our attention, and we definitely want to make things right for you. We certainly don't expect muted color from our prints, and that falls under 100% Happiness Guarantee on every order. We'd like to find out what happened here, and either get you a completely improved replacement or your order's cost refunded back to you.

Can you send us an email to support@fractureme.com with your name and order number? We'll get things started for you right away.

Thumbnail of user spc3
North Carolina
1 review
0 helpful votes
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September 4th, 2020

I received two gift certificates for my birthday and so I ordered 5 square photos of my collies and me at different times in my life... 2 photos were over 50 years old, and 2 were 2 years old and 1 was 9 years old. The quality is superb. I am so pleased to have these memories of all my collies throughout my life. Just wonderful, great value, fast shipping, and a terrific product.

Thumbnail of user darcyg28
Ohio
1 review
0 helpful votes
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January 5th, 2022

We received this as a gift, and it was shattered. We reached out, and they immediately sent a new one, which was also broken (Ugh, our postal service must jump up & down on our packages). This time, the VERY helpful staff overnighted a new one-arrived the very next day, intact! (Hooray!). The finished product is beautiful and special. I cannot say enough about how helpful and kind the customer service staff is (thank you, Kemar!) - not only did they fix the problem, but did so efficiently and with kindness. Great company. Great product. Wonderful people. I would VERY MUCH recommend.

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Thumbnail of user johnk5126
California
2 reviews
1 helpful vote
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August 12th, 2023
Verified purchase

I believe I saw a TV ad for this which I 99% ignore and 100% mute commercials. But I once took a photo of 3 friends, one recently passed and I couldn't find the photo to post to the family. Then later I did, so I used Fracture, got the matte glass and stand, X3 for the 2 friends and family of my late friend. I'd also lost touch with one of them so I sent him his and the one for the family. The only regret is I did not make one for myself, because these were way nicer than my snapshot. I have not heard from either of those guys but that's more about me than anything else, since I am certain they loved them. Not to forget the photo was taken in 1985. I am happy I impulsed on that purchase, they arrived fast and fine, and I reused the box for the 2 photos I sent together. I will use this company again, very reasonable for something I could not have found anywhere else. I also wish I had taken a photo of them with the snapshot to show off, dummy me!

Products used:
photo onto glass

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Thumbnail of user marcm224
New York
1 review
0 helpful votes
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February 12th, 2020

Ordered some prints and they came and we loved them. I forgot to include a few we wanted for my son for his birthday so ordered those and the turn around was lightning fast and they got here in time for his birthday. Great job Fracture!

Thumbnail of user suziet1
Virginia
2 reviews
20 helpful votes
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May 3rd, 2019

Sent a beautiful photo of Waimea Canyon. I chose the smallest to test the quality. Automatically a disclaimer popped up stating the photo was grainy and I should choose another size; however, the next two sizes were "unavailble"! I received the Glass Photo and the colors were very muted. Just got back from Walmart and had the same photo mounted and it looks beautiful, just like the original picture and at less than half the cost.

Thumbnail of user donnas1569
Florida
2 reviews
0 helpful votes
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October 31st, 2020

I just received my order and can't tell you enough how much I love it! I bought it as a Christmas present for my son and future daughter-in-law of their engagement picture! It is so beautifully done and I hope they love it as much as I do! Hope to do more business with you in the future! 5 stars and 2 thumbs up!

Thumbnail of user annk330
New Hampshire
1 review
0 helpful votes
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March 14th, 2021

My first order arrived today and I am quite impressed with my beautiful photos. I found the website to be extremely user friendly. I received updates as to where in the process my order was from the very beginning until it arrived today! Outstanding product and highly recommended.

Thumbnail of user dawnt187
Ohio
1 review
0 helpful votes
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June 12th, 2020

Was not happy with my original picture (my fault, not their fault). They responded and kept in touch to rectify the situation. They want their customers to be totally satisfied. They worked with me, giving me several options to choose from. I'm very happy with my print - it was a pleasure to do business with them. Thank you!

Thumbnail of user veronicag368
New Jersey
2 reviews
0 helpful votes
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May 9th, 2022

I want to let everyone out there know Fracture is the best! I ordered a Fracture of My Love who passed onto heaven in2018. I wasn't completely satisfied but Fracture made it right at no extra cost to me. That's Phenomenal especially in this day and age of the world. The replacement was Excellent. It almost looked real. It was done with thought and care. If you have a picture you love and want to keep forever get it Fractured you won't be sorry. Thank You Fracture for helping me through the transition of life on earth without my Love

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Thumbnail of user mem133
New York
1 review
0 helpful votes
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September 9th, 2019

Had a picture made up and ordered the stand with it. Unfortunatley, there was no stand with the delivery. So. I wrote and email and within a day I got a response along with an apology! I received my stand in 2 days! I have ordered at least 5 pictures and everyone that has received them LOVES them! I will NEVER go to a cvs for prints again! We are a fracture for life! Thanks for the excellent quality pictures! See ya soon! We are going on a cruise... you know what that means!

Thumbnail of user veronicat78
Pennsylvania
1 review
0 helpful votes
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January 24th, 2020

I had only viewed the Fracture displays on TV, & found it hard to comprehend that a paper photo could actually
Come to life with such realism. As it is on its way to my son, in Australia, I have yet to hear of his surprise & excitement, since it is a very old photograph. Thank You, Fracture Team.

Thumbnail of user annp417
Texas
1 review
0 helpful votes
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July 18th, 2021

I ordered a photo for my sister and somehow it was lost in the shipping. I emailed Adam at Fracture and he was AMAZING. Super helpful, friendly-- he redid my order and shipped it out in 24 hours! He emailed me continuously throughout to let me know every step that was being taken and let me know when it was shipped-- -then he asked to make sure it had arrived safely--- which it had. My sister, Cathy, was so thrilled she plans to order more. I would order again from Fracture without hesitation. Their workmanship is gorgeous and their customer service is TO THE MOON and back!-- Ann P. Keller, Texas

Products used:
7 x 9 photo

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Thumbnail of user jodyb293
Pennsylvania
0 reviews
1 helpful vote
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June 23rd, 2022
Verified purchase

I ordered 2 pictures recently and paid extra to have them delivered by a certain time. UPS delivered and empty box that they placed in a bag on the other side of my gate and than noted their system that they delivered my package to my front door. I emailed fracture the next day and they immediately placed another order for me. They also reimbursed me my shipping. I didn't get my pics by the time I wanted them but they were beautiful and it means a lot that they didn't put me through the ringer to get them resent. THANK YOU FRACTURE.

Thumbnail of user rosemarys116
Connecticut
1 review
12 helpful votes
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June 9th, 2020

I wanted a copy of an oil painting my father did in 1956. My nephew took a very good digital picture, and I ordered it from Fracture. It is exactly as I expected - just perfect! Yes, it is a copy of a painting on glass, a copy of something that looks identical to the actual painting. It is perfect. I would like to add that the shipping was extremely secure. I couldn't be more thrilled with my purchase!

Thumbnail of user sharonb1138
New York
1 review
0 helpful votes
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October 8th, 2020

I ordered a product from fracture. It came and was so beautifully done. At some point before I had the opportunity to hang it, I noticed the corner was chipped which it being glass was problematic. I receivedd an email asking what I thought about their product and I wrote a note to let the company know how disappointed I was that a chip was found. I received a brand new picture of what I had previously ordered without even asking for a replacement. They were amazing and it was so appreciated!

Thumbnail of user richardb2141
New Jersey
1 review
0 helpful votes
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July 18th, 2020

When I ordered my picture I mistakenly thought I ordered the stand with it. I called and spoke to Adam who showed me that I clearly did not order the frame. Not only did Adam go out of his way to get the frame shipped but he adjusted the cost of the the frame for me. The picture stands proudly in our bedroom. I would suggest that the picture be mounted on a more aesthetically pleasing backing. It appeared to simply be glued to a piece of corrugated cardboard with a very low end cut out for hanging. If it were not for the mounting method used I would have given it 5 stars. I would suggest investing in a better mounting method and avoid similar negative reviews.

Thumbnail of user jeffc1139
Maryland
1 review
0 helpful votes
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December 9th, 2020

Great Customer service at Fracture. I was not happy with how my picture turned out, which was because of the poor composition of the picture I sent. Fracture was prompt to offer a full refund or replacement with a different picture. I chose the second option and am very happy with the results!

Thumbnail of user sharond402
Oregon
3 reviews
0 helpful votes
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December 27th, 2019

Your product is terrific. I emailed a picture of my departed pet and it came back on time and looks just perfect. I have it hanging on the wall where people can see it as they come in to the living room. Most people comment on it. You can see the sparkle in my dog's eyes.

Thumbnail of user peggyv47
Arizona
1 review
0 helpful votes
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August 11th, 2020

I ordered 5 pictures as a gift for my son and his fiancé. These were pictures of their trip to the Grand Canyon. I was not sure what to expect, well they are absolutely beautiful and they so love them. I highly recommend Fractureme. I can't wait to get pictures of my vacation made. You will be very happy with anything they make.

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Thumbnail of user connief114
Michigan
1 review
0 helpful votes
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April 22nd, 2020

I had a photo from my husband's Grandfather's cigar shop from 1918. I had three Fractures made I three sizes They are incredible! We couldn't be happier! I never expected they would come out as well as they did! Just beautiful!

Thumbnail of user codiem3
South Carolina
1 review
19 helpful votes
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May 7th, 2019

This is my second order from this company that has gotton lost by the carrier. I yet again have to wait to find where the package is, and since there is no phone number I can not call them to see what they can do about it. You can email them only, butbit can take 24-48 hours to get a reply. I want my order that should have been here, not to sit around playing tag wasting more of my time. This company needs to shut down.

Thumbnail of user katherineh388
Texas
1 review
0 helpful votes
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November 15th, 2020

The print I sent was taken from my cell phone and what I received looked like a professional print. I will definitely order again from them. Also, I received my print sooner than I had anticipated and Fracture company me of its progress.

Thumbnail of user trisha35
Colorado
1 review
0 helpful votes
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February 5th, 2021

Oh my goodness! I ordered a picture for my daughter of her and my grandson. It arrived today and turned out beautifully! When I gave it to her, she cried (tears of joy). Wonderful job! I am very happy with my purchase - and so is my daughter

Products used:
Fracture picture

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Thumbnail of user jeannien
Wisconsin
2 reviews
9 helpful votes
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September 26th, 2020

I received this on Tuesday. I was skeptical to say the least when I ordered. It is a gift for a close friend. I needn't have worried. Print is gorgeous. Shipping was fast and customer service is one of the very best. Already in process of choosing another picture. I absolutely love it!

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From the business

Fracture allows you to print your pictures directly on pure glass.

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Thumbnail of user paulm1172
Paul M.

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