• Fracture Glass Photos

Fracture Glass Photos

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Overview

Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day, and christmas gifts. Fracture Glass Photos ranks 7th among Photo Printing sites.

  • Service
    121
  • Value
    118
  • Shipping
    119
  • Returns
    46
  • Quality
    120
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
163
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How would you rate Fracture Glass Photos?
Top Positive Review

“Awesome display of photos!”

Joyce W.
6/10/24

We have multiple Fracture Glass Photos and haven't been disappointed by any of them! The colors are vibrant and picture perfect! I would highly recommend these photos to anyone wanting to display beautiful pictures.

Top Critical Review

“Not worth the high price.”

David A.
4/19/23

My beautiful little doggy Roxy died and I wanted a picture of her. Went to fracture pictures and ordered a picture of her. I bought the larger picture which in turn cost me nearly $100. They blew the picture up so much that it made her come out blurry. It is definitely not worth the money. I will live with it as a mistake, but I want to warn other people. Do not pay these high prices and get blurry pictures. If they would have looked at it they would have seen that they blew it up too far and it was blurry. I'm very dissatisfied with it. I will never be ordering another picture from them again.

Reviews (393)

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customer service (101)
Thumbnail of user michaell2723
Maryland
1 review
0 helpful votes
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September 18th, 2020

Ordered a large print of my beloved dog who had recently passed. Had very high expectations after hearing Fracture talked up on some of my favorite podcasts, also considering the higher price compared to a canvas print of the same size. The result is stunning, I know my picture of the picture doesn't do it justice, but man do the colors POP. Tracking the order through FedEx was a snap. The packaging was done incredibly meticulously: the print was perfectly stabilized in a bespoke carton and sealed with well-placed staples that were thoughtfully extra-secured with recyclable paper tape. I know it's glass, but I'm fairly sure that even if dropped, the package could have taken it. Anyway, I TOTALLY recommend Fracture and will be ordering more in the future!

Thumbnail of user douglasg240
California
1 review
0 helpful votes
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January 6th, 2021
Verified purchase

The personal touch I am speaking of is that when my order was not received as scheduled they jumped on it immediately and replaced my order. Everyone that received the fracture picture was amazed and some were crying from the joy it brought them. I am now a going to be a returning customer. The pictures were of top quality.

Tip for consumers:
Well worth the investment

Products used:
i purchased 8 pictures

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Value
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Thumbnail of user annw742
Massachusetts
1 review
0 helpful votes
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March 29th, 2022

We have loved every picture we have gotten from Fracture. Their customer service department can't be beat. Here's a picture of a recent order right after opening the box. We love it and can't wait to hang it on our wall.

Thumbnail of user karens1070
North Carolina
2 reviews
1 helpful vote
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November 20th, 2019

I saw your ad on Facebook, and have been anxious to try one. After it arrived, and so quickly, I was so happy with the beautiful clarity of my flowers! I just ordered another one and can't wait till it arrives!

Thumbnail of user juleney1
Virginia
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Each photo I have ordered for anyone turns into a treasured piece of artwork. The Photos are Beautiful and stylish. You can hang them on a wall or display them on a stand. You won't regret giving a gift of Fracture.

Tip for consumers:
You’re photos will turn out Beautiful

Products used:
Photos

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Value
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Thumbnail of user marym7302
Pennsylvania
1 review
1 helpful vote
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September 15th, 2023
Verified purchase

Fracture's customer service is outstanding! Really quick response to my original email and instantly the problem was solved (and the problem was not caused by Fracture). I could not be more pleased and will continue to use their services forever!

Thumbnail of user courtneym581
Texas
1 review
1 helpful vote
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April 1st, 2022
Verified purchase

By CHAT, Christina T. Was able to help me replace a picture in my photo wall that fell and broke. This was a gift and the receivers felt terrible about the collection being incomplete. I appreciate being able to have the photo wall restored so quickly and they didnt charge me for the replacement or require the shattered one to be returned. I'll definitely order more prints!

Products used:
Photo wall

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Value
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Thumbnail of user ashe8
Maryland
1 review
21 helpful votes
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November 14th, 2019

So disappointed with this company. Packaging was a joke that made for a dangerous situation for my postal carrier and myself. No padding no durable box. Just the cheapest flimsiest box no bubble wrap. The result was a expensive box of glass. No phone number for these guys so awaiting help from support.

Thumbnail of user joen685
Florida
1 review
0 helpful votes
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December 21st, 2021

UPDATE 12-27-2021 [They have quickly corrected the problem and made a proper glass print. Thank you.] I thought having a glass print of a photo I took while I was hiking would be a cool way to enjoy a good memory. What I am most disappointed about is the lack of color on what I recieved vs the photo that I provided. If you look at the comparison most the trees, that were bright green in the picture turned out a yellowish light brown. I don't even want to hang this up because it looks nothing like the photo I took or how I remember that area.

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Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

Hey Jeff, we're so sorry to hear your order came out like that! This is absolutely covered by our 100% Happiness Guarantee. If you can send an email to our customer support team at support@fractureme.com with your order number, they'll get a new print out to you right away! We look forward to hearing back from you.

Thumbnail of user jeffl287
Florida
1 review
4 helpful votes
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March 25th, 2019

I ordered two of these for my first order. One was a black and white print from a concert, while the other was beautiful vibrant colors from our wedding. It has rose bushes, flowers, the wedding dress and many different background items. Both of them came out absolutely gorgeous and they came in less than a week. I will order many more.

Thumbnail of user chesterg23
Georgia
1 review
16 helpful votes
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July 15th, 2020

I just recently received an email expressing a credit back to my account that reflected the discount that I was not given in the beginning of my transaction at this point until it posts I highly recommend fracture for my future purchases

Thumbnail of user jonw296
New Jersey
1 review
0 helpful votes
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August 13th, 2020

The whole process was easy and user friendly. Our package arrived and we were pleasantly surprised at the quality of the finished product. We will certainly be purchasing more. Thank you Fracture.
The Wilsons.

Thumbnail of user judyd163
Oregon
1 review
13 helpful votes
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September 5th, 2019

I ordered a small print to see how it would look. My husband is in the hospital and I wanted to get a large one of his motorcycle ordered for him, the small one came broken, I have tried several times to reach the company and received no feedback from them, save your money if you can't get in touch with the support team

Thumbnail of user barbaras1900
Massachusetts
1 review
0 helpful votes
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January 17th, 2021

Thank you so much for the quick response and working with me on this project. It is absolutely beautiful and will be in the family for many years. I just can't thank you enough. Great people to work with. You will be getting more business from me soon.

Thumbnail of user carmines22
North Carolina
1 review
0 helpful votes
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September 15th, 2020

Tyler and the great people of Fracture have helped me bring my 91 year old father aome happiness. They take 70+ year old pictures, yes the originals and being them back to life for my dad. A 91 year old smile is priceless. I can never thank Fracture enough. The picture I attached was 66 years old, yellow, and wrinkles. Dad is still smiling, Im humbled.

Tip for consumers:
Fractures website offers a live chat. If you not sure about what they can do, which is almost anything, talk to them. Ive spoken to every single person in Fracture and they all sim to please

Products used:
Ive had more then a dozen very very old pictures , Fractured, and brought back to life

Service
Value
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Thumbnail of user marks2394
Missouri
1 review
0 helpful votes
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April 7th, 2020

This was my first order with Fracture. Knowing it would be a slow turn around with the pandemic I still ordered. I am thrilled with the outcome. My family picture wall never looked so good. I will be ordering more.

Thumbnail of user harrym621
Colorado
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

These are beautiful and high-quality prints. They stand out in my family room. Furthermore, Fracture really means when they advertise 100% satisfaction guarantee. I ordered a large print and a small one, and both were received with the wrong aspect ratio. On the large one, I took for granted that the whole photo was going to be printed, but because the aspect ratio of the printed photo was different, it was cropped and I didn't notice it in the photo they show in their web site. I contacted customer service and they told me to upload the photos with the correct aspect ratio, and cropped the way I wanted. In no time, they printed both photos again for free, and didn't even charge me for S&H. In the past several years, when customer support has steadily deteriorated everywhere, it is nice and surprising to see a company that still cares about customer satisfaction. I will order again and recommend to everyone.

Tip for consumers:
Great 100% customer satisfaction policy.

Products used:
Prints on glass

Service
Value
Shipping
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Thumbnail of user carolynp160
New York
1 review
0 helpful votes
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November 22nd, 2019

After hearing about them on a podcast and needing some unique Christmas gifts, I decided to give them a whirl. I received my first order and it was stunning! I immediately placed two more orders the next day!

Thumbnail of user kathleenm861
Canada
1 review
0 helpful votes
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August 14th, 2020

Our order arrived at our home in Canada yesterday, and we could not be more pleased! We ordered 9 prints of differing sizes and found that they were extremely well packaged for their long journey from Florida to our home in Ontario. When we saw the ads for Fracture on CNN earlier this year, we thought that it was a really clever and different approach to displaying photography and images. We decided to order 9 prints for Christmas gifts for our family and friends. We were absolutely blown away by what we found when we opened the box: the prints were nothing short of AMAZING! The colours are so vibrant and the quality is flawless. We cannot wait to see people's reactions when they open these one-of-a-kind gifts in December.

Thumbnail of user warrenb161
Oregon
1 review
0 helpful votes
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December 20th, 2020

Just got my order from Fracture. All I can say is wow! How great! My pictures arrived safe and sound, and on time. The pictures are great. The color is unbelievable. I have already made another order, and have shared this wonderful company with my family and friends. It's so easy to order, and a great product. Thanks so much!

Thumbnail of user judym1052
Washington
1 review
0 helpful votes
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June 16th, 2021
Verified purchase

I ordered two for my son and he loves the prints! He's so happy with them! Thank you for a great product, super fast shipping and great public relations! I will definitely be back and be assured I will share what you do with everyone I know. Thanks again, so very much! YOU ROCK!

Tip for consumers:
Great to do business with!

Products used:
Photos by Fracture

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Value
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Thumbnail of user dawnm727
New York
1 review
0 helpful votes
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September 21st, 2020

Prints are beautiful. Customer service is fantastic. Shipment, as expected, earlier actually. This is our second time and have no doubt that we will continue to use Fractureme.com. Thank you. Keep up the great work.

Thumbnail of user giovannaf5
Florida
1 review
0 helpful votes
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September 26th, 2019

OUTSTANDING! We have been relying on FractureMe.com since they invented themselves. Their production is absolutely top notch. Everything we send looks better once they 'fracture' it. We use all the sizes, smallest to largest, and the results are always stunning. We also like the special screws that go into drywall with no drilling or shields... just a screwdriver. Plus, the packaging is ecological and also probably would make it to the moon and back. Just all-around first-rate, like an old-fashioned Made In U.S.A. company where everyone takes pride in their work. Shout-out to Tyler, who answers emails almost before you write them.

Thumbnail of user sharone573
Oregon
1 review
0 helpful votes
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May 2nd, 2021

I ordered a trio of fractures of our visiting priests walking up the aisle, kneeling, and then laying face down during Good Friday. These fellows were stuck here all Covid lockdown. It's the perfect gift to share with them and I plan to ship them abroad. The packaging was very secure, the customer service was exceedingly helpful, and I felt like they went overboard to help me accomplish my project. Thank you fracture! I will be adding a set of these to our auction with a gift card for the winner to do their own project. But, I messed up an edit and left a red "crayon" mark across the middle picture. My fault, but I wish they'd have asked me about it. Or maybe something more "final" sounding about the "I agree these images look like I want them to and I've fully edited them" or something to make me think twice about pressing the button. Not sure... my fault at any rate.

Products used:
Fracture pictures

Service
Value
Shipping
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Thumbnail of user robh581
Texas
1 review
0 helpful votes
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November 30th, 2021

I've printed quite a few things on glass that are hanging around the house. Enough that my wife actually requests them for new pictures she really likes. The capper, though, was when one picture a couple of years old developed a torn spot where the mounting hole was. It just wouldn't stay on the wall. When I asked the Fracture folks about possible ways to repair it, they just said "lifetime warranty" and sent a replacement. Product support just doesn't get any better than that.

Tip for consumers:
Their photo prints on glass turn out really well and they are archival, in that they last many years with no visible degradation (I have one six or eight years old that looks like the day I got it). They look great just hung on the wall with no frame or other hassle. Materials to hang them are included with each print. Not cheap, but really good.

Products used:
Photos printed on glass.

Service
Value
Shipping
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From the business

Fracture allows you to print your pictures directly on pure glass.

Company Representative

Thumbnail of user paulm1172
Paul M.

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