• Fracture Glass Photos

Fracture Glass Photos

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Overview

Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day, and christmas gifts. Fracture Glass Photos ranks 7th among Photo Printing sites.

  • Service
    121
  • Value
    118
  • Shipping
    119
  • Returns
    46
  • Quality
    120
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
163
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How would you rate Fracture Glass Photos?
Top Positive Review

“Awesome display of photos!”

Joyce W.
6/10/24

We have multiple Fracture Glass Photos and haven't been disappointed by any of them! The colors are vibrant and picture perfect! I would highly recommend these photos to anyone wanting to display beautiful pictures.

Top Critical Review

“Not worth the high price.”

David A.
4/19/23

My beautiful little doggy Roxy died and I wanted a picture of her. Went to fracture pictures and ordered a picture of her. I bought the larger picture which in turn cost me nearly $100. They blew the picture up so much that it made her come out blurry. It is definitely not worth the money. I will live with it as a mistake, but I want to warn other people. Do not pay these high prices and get blurry pictures. If they would have looked at it they would have seen that they blew it up too far and it was blurry. I'm very dissatisfied with it. I will never be ordering another picture from them again.

Reviews (393)

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customer service (101)
Thumbnail of user ryanw423
Canada
1 review
0 helpful votes
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June 19th, 2020

We decided to go with Fracture for our wedding photo and it is truly amazing!. The picture is perfect and we've put it on our wall in plain viewing site. The Fracture support has been fantastic. They were very quick to reply and accommodate all of our mounting needs. Shipping was fast and easy. They are the most helpful online retailer we have used. The quality of the picture and wall mount is very high.

Thumbnail of user richardp1853
Virginia
1 review
0 helpful votes
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July 12th, 2021

Whenever I have presented your pictures as gifts, all the recipient's have been in awe of both the clarity and color vibrancy, seeing a simple photograph turned in a work of art to be proudly displayed in home or office.

Products used:
FractureMe Photographs Printed on Glass

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Value
Shipping
Quality
Thumbnail of user cata6
Ohio
1 review
4 helpful votes
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June 20th, 2018

First they are very expensive. And odd sizes. Standard size of 8 x 10 is
7.2 x 9.6 and $40. So as a professional photographer I cannot offer these.
Otherwise, they are beautiful. Come very true to color and tone.

Thumbnail of user ritam440
Kansas
1 review
0 helpful votes
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October 1st, 2021

Sometimes a company shines best when things don't go well. My Fracture picture came broken by the carrier. It was a gift and time sensitive. I contacted Fracture and Adam shepherded the replacement through preparation and shipping so that it arrived exactly on time. In addition he enhanced the second version of the picture by cropping it more effectively and it was better than the damaged one that I ordered originally.

Thumbnail of user rebeccab2089
Minnesota
2 reviews
0 helpful votes
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December 8th, 2023

I ordered 2 pictures. One for my son for his birthday & one for my granddaughter for her birthday. They are absolutely beautiful & are sure to be big hits. I will definitely be ordering more pictures done & highly recommend Fracture to anyone.

Products used:
Photos done on glass

Service
Value
Shipping
Quality
Thumbnail of user donh427
South Carolina
2 reviews
0 helpful votes
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December 17th, 2020

Cannot begin to say how blown away I am about your entire business. The end result is more than I can explain. Beautiful does not begin to say it all. Prices are great. Everyone in old were very pleasant. You will be getting more business from me soon. And I tell everyone about you. Thanks sooo much. Don Hudson

Thumbnail of user marks1220
Missouri
1 review
14 helpful votes
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December 25th, 2018

No matter WHAT they tell you your delivery date is don't hold your breath. I order almost a month ago and it's still not here. Save you time and your money and find another product. This company only cares about getting your money. F rating here.

Thumbnail of user shirleyo89
California
1 review
24 helpful votes
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April 16th, 2020

I was leery of ordering due to some negative reviews, but I gave it a go. I received the prints in a timely matter, and they were well-packaged onto a removable cardboard flat frame, and then the 3 prints bound together with plastic.
I am pleased with the quality. Although the material seems to be Plexiglass rather than actual glass that is fine with me. I absolutely love the color of the printing! I found the support to be good, as well. I had a difficult time ordering due to a gift certificate as well as a coupon. But, Adam helped me via Chat. The prints arrived about 10 days later. I am excited to arrange them on my wall! Thank you, FractureMe Team.

Thumbnail of user theresat604
New York
1 review
0 helpful votes
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December 2nd, 2022

I wanted to honor a friend's father who had past away. I uploaded a copy of the obituary and it came out flawless. Fracture prints make wonderful gifts and everyone I've sent to have been truly impressed.

Service
Thumbnail of user michelea121
New York
1 review
16 helpful votes
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February 4th, 2020

I ordered a fracture picture of my two precious yorkies kissing. When the fracture picture arrived, it was so beautiful, that it took my breath away! I will definitely be ordering other pictures to be done by fracture so that they last a long time and i don't have to worry about my pictures being ruined in a regular photo frame. So often, treasured photos get ruined in a regular frame.

Thumbnail of user maxinel82
Nevada
1 review
0 helpful votes
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August 31st, 2023

I had the most wonderful experience with Fracture! Not only do they offer a beautiful frame for my photos but their exceptional customer service definitely sets them apart. I'm thrilled with both the quality of their frames and the care they put into their customer interactions. Fracture is definitely my top choice for framing. Kudos to ElleClaire for making me so happy.

Service
Thumbnail of user mikem2152
Idaho
1 review
0 helpful votes
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August 13th, 2020

I just received my photos from Fracture and they were just what I hoped for. The photo I sent was exactly what came back - except printed on glass! The colors, hues, clarity and saturation were right on. A+

Thumbnail of user melissah655
Tennessee
1 review
0 helpful votes
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July 4th, 2020

My husband ordered me a picture as a surprise and I absolutely love it. I dont think I've ever seen a more beautiful picture and I still cant believe it's on glass. I am so happy with it. We will be order from here again.

Thumbnail of user bernardg90
Canada
1 review
1 helpful vote
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December 3rd, 2019

Thank you very much for the great picture and prompt delivery. The picture is brilliant, clear, no flaws and the colors are bright. I am very impressed with your work, and look forward to do future photos with you. Thanks again.

Bernard Graham
Toronto, Canada

Thumbnail of user jenniferm2155
Virginia
1 review
13 helpful votes
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August 14th, 2020

I can't say enough about how beautiful Fracture captured my two special pictures for a Lifetime!
Ordering was simple, shipping was pretty fast and they arrived in perfect condition. My daughter was absolutely so happy with the pictures I had done for her. They have great customer service and very nice also, responded to my emails within a day or two. Thank you and we plan on ordering more pictures in the future. Thank you Freacture!

Thumbnail of user mardit2
Washington
1 review
0 helpful votes
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December 27th, 2021

I ordered a print from Fracture & when it arrived, there was a mistake. As soon as I emailed Fracture, they were on it. My rep, Jessica could not have been nicer. She was so professional. Let me tell you this, when Fracture says they want happy customers, they stand behind their word. I received my edited order on Christmas Eve - as promised. So, I would say - give Fracture a try. I love my print on glass. The quality is amazing & Fracture is an amazing company.

Tip for consumers:
I would like folks to know that Fracture stands behind their policy to make sure their customers are happy.

Products used:
Photo on glass.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherd906
Massachusetts
1 review
2 helpful votes
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December 16th, 2020

Trying to get information on delivery of an order and there is no way of getting in touch with someone in real time. No phone or chat.
Also the website is not very user friendly and has multiple glitches that make navigating to the relevant information, outside of placing an order, difficult.

Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

Hi Christopher! We're so sorry for the trouble you've had on our site. This definitely isn't what we want our customers to experience! If you'd like to chat with our support in real-time, you can visit our website's live chat from 9 AM to 7 PM EST, Monday to Friday, and one of our customer support teammates will be happy to help. Check out how to start a live chat here: https://help.fractureme.com/article/34-contact

Thumbnail of user brianf792
District of Columbia
3 reviews
0 helpful votes
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March 11th, 2020

I wasn't sure how this order would turn out. It was a decent picture from my Samsung phone camera of a home/museum of the designer Yves St. Laurent, in Marrakesh, Morocco. Lots of desert plants, cobalt blue building, with light blue trim and golden curtains. As it turns out, the print was much better than I expected, and hanging it was just as easy as advertised.

Thumbnail of user tracyl429
Canada
1 review
1 helpful vote
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September 16th, 2020

I am extremely disappointed in the fact that I had all ready spent close to 500 dollars for the pictures I wanted which was fine and that was with shipping, what was the disappointing part was when I placed the order no where once was it ever mentioned I would be paying duty fees which were 70 dollars. It was a huge Hassel for me to get these pictures seeing as my budget was 500 and no mention of custom or duty fees. I had to drive an hour each way to the FedEx depot with a 3 month old to have to pick the pictures up in person because I had to pay duty fees ( which coming up for that unannounced amount of money was a headache all in itself) and they would not accept cash dye to covid19. The pictures are beautiful, great job was done! But extremely disappointed in having to pay way over my budget when it was never specified. Not too impressed

Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

Glad to hear you got your prints turned out great, Tracy. However, we're so sorry those fees came without warning!

From the sound of it, these seem to be duty or import fees levied by the Canadian postal services; otherwise, we certainly would have notified you! These kinds of payments are decided and imposed by local authorities, so we're not informed about them beforehand.

We're so sorry those fees were sprung on you; nobody appreciates unexpected fees. As of now, pre-clearing our customs isn't something we're able to do through our shipping services. Though there's a brief mention of it in our FAQ, a warning about VAT/customs fees does not appear for our international customers since these fees differ so widely between countries and regions.

You can read that warning on our site here: https://help.fractureme.com/article/116-will-my-international-order-be-charged-customs-import-fees​

Thumbnail of user barbarav353
California
1 review
0 helpful votes
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October 16th, 2020

. I just received my family photos and i am in awe. They are even better than the photographer's prints. I can hardly wait to mount them on the wall. Just beautiful. Oh and i did have a question for support about mounting the photos and it was answered in less than a minute.

Thumbnail of user craigl136
Illinois
1 review
8 helpful votes
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October 4th, 2019

When I decided to research having a print on glass, it was because I wanted light to shine through the glass to illuminate the print. Not sure why else one would put a print on glass. When it arrived, it had a black foam backing glued to the back of the glass, thus preventing light from shining through. I am not 100% satisfied, and it did not meet my expectations. After their customer support said that is the only way they assemble the product, I was reminded of their 100% guarantee, and then I asked if there were any other issues. It seems the guarantee is 000% in the case of my expectations not being met.

Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

Hi Craig, we're so sorry for any misunderstanding about our products. We print onto glass in order to create a frameless, borderless photo print that's ready to hang right on the wall, rather than for transparent photos or artwork.

Our customer support team has replied to your email and refunded your order in full, but don't hesitate to let us know if there's anything else we can do for you.

Thumbnail of user bennyg25
Texas
1 review
1 helpful vote
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October 23rd, 2019

My wife ran across a 50 plus year old black & white photo of her family and I sent it in to Fracture Photos. I am amazed at the quality and the speed in which the photo was shipped back to me. My wife was surprised and very pleased as well. Thank you Fracture.

Thumbnail of user neldrag
Ohio
1 review
4 helpful votes
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February 10th, 2021

I order a glass print for my son anniversary and he stated it ok. He sent me a picture and said they print the picture and place it on the glass. The picture is not printed directly on the glass as advertised. I am so dissatisfied and disappointed. I thought I was doing something special for a special young man. A waste of money. It's a pandemic and people trying to watch their pennies and I fell for false advertisement. The ad said printed directly on glass not on paper and put on top of glass.
*******

Not a fan
Want order anything else
So disappointed

Tip for consumers:
Don’t waste you hard earned funds to have something printed on paper yourself

Products used:
Glass print
But printed directly on glass as the advertisement stated.

Service
Value
Shipping
Quality
Thumbnail of user paulm1172
Paul M. – Fracture Glass Photos Rep

Hey Neldra, we're so sorry for any confusion! We guarantee that every Fracture print is printed in ink directly onto a sheet of glass. That glass sheet is then affixed to a thin foamcore backing to seal in the ink and allow for wall mounting.

You can see that process in action, and the ink being laid directly onto the glass, here: https://www.youtube.com/watch?v=0XYujPjLO10&feature=youtu.be&t=63

When making our prints, we first print with color inks that make up the image itself; the second pass is a solid white layer to make the colors pop and give depth and opacity to the color. This second, white layer of ink can often peek through the foamcore backing on the back side of the print, and a few customers have mistaken it for a paper photo under the glass. Might this be what you're seeing?

It looks like one of our teammates emailed back with more information about our printing process and 100% Happiness Guarantee. If you have any other questions, please let us know at support@fractureme.com.

Thumbnail of user heidih401
Massachusetts
1 review
0 helpful votes
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February 20th, 2020

I had seen the ads for fracture on television, and I really thought it was a fantastic idea but did not have an occasion yet to order from fracture. Comof course the opportunity arose, and a friend of mine who loves their dogs sent me a picture of them and I thought for Valentine's day what a wonderful gift it would be, so I ordered a wall hanging of the picture and I was thrilled to receive it in the mail! It was beautifully done and carefully packaged so that when it arrived it was pristine! I was also very happy with the shipping it came exactly on time when they said it would and it was worth the extra cost for shipping within a week! I look forward to ordering many many more fracture pieces and it is truly a work of art...

Thumbnail of user markt1050
Michigan
1 review
0 helpful votes
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January 27th, 2021

I sent 2 photos in at separate times, I loved how the first turned out and sent another. I love both and both turned out better then I hoped for. I recommend Fracture prints. They are very well worth the time and money spent. The two photos I sent with this review are the ones I had done on glass

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Thumbnail of user paulm1172
Paul M.

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