Fragrance Buy

Not great, not terrible. Prices were reasonable, though they got me for shipping fees for 2 orders and ended up sending them together. Shipping took a long time, too. Live and learn. Not exactly in a hurry to buy from FragranceBuy again but I will if I have to.

Fantastic company from top to bottom. Shipping instructions were clear and precise. I ordered from the US and they made it clear of what the pieces were and the process. Packing was fantastic. Box was secure and a really nice touch having information about the company in the inside of the box. Fantastic experience from top to bottom.

As always the experience here it's always the best I just wish I had a lot of many so that I can buy everything that I like at a best price so I don't have anything else to say but I do recommend fragrancebuy product always on time sincerely no complaints only complements good job guys I'm a loyal costumer

Bought a number of fragrances recently and the experience has been nothing but amazing… From picking and choosing online until delivery it was smooth. Most of the fragrances were gifts to friends and family and all of them were very appreciated…. There are some good noses there who would have picked anything that is not legit or strayed from the originals…
Thanks FB team. Keep up the good work..

Phenomenal amazing brilliant wonderful you guys are definitely on top of your game very rare to have services like this in today's world You should be proud of yourselves. Send me some free samples, 😉

I forgot to add the free shipping code in my order but it was only a difference of about $11. In spite of my own silly mistake it was still an overall wonderful purchase and I plan to make more of them in the future.

Products were as described, a little disappointed in the included Canada Day free sample. The biggest issue was the carrier must have thrown the box, corner was busted open and it had been glued shut on the front

I sent two emails to them and they never responded. I called them because I got tired or waiting on a response by email (which never came anyway) and they sent an email in response to the phone call that didn't even help. The product was legit though. The packaging was 4/5. I'm just upset that I emailed them twice with no response. Definitely not cool.

*edit* Fragrancebuy reached out after I posted my review and refunded the shipping due to the inconvenience of not responding to the emails I sent and packaging. I do appreciate the shipping being refunded and I appreciate the company trying to make it right so I updated my review.

First of all, I'm the one at fault. I placed a sizable (at least for me) order a day before the "Canada Sale" began. I didn't realize it was abt to happen but once I saw it and the discount they were offering and the free extras (candle, samples) I thought, well as many purchases I've made with them plus the amount of this order, surely they'll throw in a sample or two. Sadly I got nothing but what I ordered. Wishful thinking.

I have always received great service when ordering from this company (fragrancebuy.ca). Their products are good quality and arrives in a timely manner. Thank you Fragrance Buy.

FedEx told me package was damaged in shipping. And the product I ordered is sold out so there's no way to get a replacement. Sucks that things weren't packed with care.

Consistently great pricing, massive selection, fast shipping...what more could you ask for? I've never had anything but a 5 star experience with FragranceBuy

I wish you had more sales as a Canadian. I buy from FragranceNet and FragranceBuy both, the prices for certain perfumes are just less on Fragrancenet despite the US conversion. For a Canadian company, I just wish you guys were more competitive, hence the neutral rating. My expectations as a Canadian are just not met, hence the disappointment. Even the loyalty program is not really worth it, double/triple the points days during the month would help to boost customer loyalty. So you don't need to compare with other site. You can blindly buy knowing you have the lowest prices. The quality of the perfumes has gone down too. I ordered a cologne few months back, wrote to you about the quality, and instead of replacing it you gave me ways to boost the cologne with creams/mositurizers, or try and not put moisturizer to see if the scent changed. It's just not the way to respond to customers. I was in no way asking for a refund, just questioning the quality. The company is just okay, I wish it was more advantageous to customers pockets.

I have been buying from FragranceBuy recently and the customer service is unparalleled. The product offering is excellent as well. I will be a returning customer for sure.

As a 1st time shopper I was pleased with the ease and efficient service that I've received plus the extra discounts given before cash out was a big plus.

Decided to order from here for the first time as they were advertising free samples (plural) with each order. I ordered expecting to receive a handful or so of samples but they lied, it was a free sample (singular). This wouldn't be too bad if it was at least something niche but it was some random budget fragrance with zero reviews.

This is my first purchase from FragranceBuy I am very impressed with the service the shipping and quality of packaging the cologne is spot on and I also received a very nice sample with my purchase, I highly recommend FragranceBuy

Ordered a few perfumes but one of them is damaged and not authentic. Not much support from the team

*Edited - Customer support reached out and took prompt action to resolve the issue

I've been purchasing from you for 5 years and have bought around 10-15 fragrances. Your prices can't be beat but I feel like something happened with your customer service in the last few years. I'm not sure if you outsourced or expanded but it's not the same as it was. The first example was when I made a purchase and I was hoping to get maybe a sample or 2 like I previously had. When I received premium fragrance samples, in some cases I purchased them. The customer service rep told me they had no control if samples would be included or not. Understandable. Literally the following day there was a special to include samples. The second example was on during this year's sale. On June 27th I went on your website right when the sale started and I couldn't add the freebie or sample to my cart. I emailed at 945pm after trying numerous times and was told they couldn't give me a reason as to why I couldn't as in the past they have seen hundreds of orders in the first minutes. Again, understandable, but I was on the website right when the sale started and it still had the image advertising the items. Overall just disappointing experiences and doesn't leave me wanting to go out of my way to purchase new fragrances. Lastly, the way these emails are concluded these days with "have a fragrant day" and wishing a "happy and fragrant journey tonight" just seemed ingenuine. I don't want this review posted, I'm just hoping Gary reads this.

The fragrance and shopping experience was good as usual, but this time, Fedex decided it would not leave my parcel on the side doorstep instead requiring me to be present whenever they happened to drop by. I work like most folks during the day so bad news for me, they kept my bottle of Dior homme intense leaving me with a "we tried to deliver but you weren't there" sticker. No info whatsoever as to where I could go pick it up.
The folks at Fragrancebuy found the location of my parcel quickly, but I had to drive half an hour just to get to the Fedex warehouse where my fragrance was being held.
I bought many times from Fragrancebuy and it's the first time the delivery company won't leave my bottle at the door.
I will not buy again if I can't have my perfumes dropped at my door, this is a big NO NO! For me.
137$ worth of fragrance should not require a signature unless it comes with a 75" TV:-)

Edit: Fragrancebuy refunded the shipping fees. Thank you, I know this was not your fault but I appreciate your help. As for me: Fedex no more, I'll go with any other carrier available from now on

I have an issue with UPS where the package was being sent back and forth between 2 places. UPS said to contact the seller which I did and I am yet to receive a response.

I have contacted them before regarding a different concern about 6 weeks ago and have not received a response then either. Does not look paying the extra for insurance made a difference.

If you purchase from FragBuy, be aware that if you have an issue with your package you are SOL. I would rather pay extra and have peace of mind shopping elsewhere with better customer service.

2/5 stars because my other orders were mostly satisfactory.

My experiences with fragrancebuy are generally great overall. I just wish shipping to the US was a little cheaper and faster, but that's probably out of their hands.

I have made several purchases & and when I say several I mean SEVERAL! Either grab yourself a tester (some may come with caps) or go for the full presentation, you won't go wrong! I promise!