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Fragrance Buy has a rating of 4.8 stars from 6,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Here you find everything you need from all over the world,original products, rare to find. Great customer service, very fast shipping. Orders looks like you give a present,never something damaged. Very happy to have business with and highly recommended for people who are afraid to try
I recently purchased a Creed Aventus fragrance from Fragrancebuy, expecting it to be authentic, but I am extremely disappointed with the product I received. Upon comparing it with the same fragrance purchased from a high-end retailer, there are clear discrepancies: 1. Packaging: The box did not contain the signature Creed paper insert, which is standard with authentic bottles. 2. Perfume Level: The liquid level in the bottle was noticeably lower than it should be. 3. Overall Quality: The scent lacked the richness and longevity I'm accustomed to with Creed fragrances. I chose Fragrancebuy because of its reputation for selling authentic perfumes, but this experience has left me questioning their authenticity claims. This is very disappointing, especially given the premium price point. I will not be purchasing from them again unless they address these issues and provide assurances of authenticity.
Had a marvelous experience buying from fragrancebuy. The customer service is especially great. Shipped quickly and well packed. Nothing bad to say. Very very good.
Date of experience: September 20, 2024
…if only shipping and taxes didn't make every purchase a drag…between the rise in prices of even discount perfume, and shipping and taxes, it turns pleasure into pain…
Date of experience: September 26, 2024
Shipping and service was great. Unfortunately I did not like any of the fragrances so I will not blind buy again. Ambassador had no scent. Basically the same with Dunhill Icon and Imperia. They did not last more than a few minutes.
Date of experience: September 6, 2024
I have purchased from Fragrance Buy as few times now and I have to say they're my favorite website to purchase my perfumes! They always have the best prices and they package their boxes very securely.
Date of experience: June 10, 2024
Some of the better prices i have seen online, and much cheaper than purchasing via a store. I would definitely use this company again
Date of experience: October 5, 2024
Shipping was fast and items arrived in great protective packaging, but the customer service is what stood out to me. Great communication and understanding. Overall a very pleasant experience. Def going to continue doing business in the future.
Date of experience: June 4, 2024
I didn't enjoy my experience with Fragrance Buy. The cologne I bought was not a great scent. It left me with a headache. I sprayed the cologne once and didn't use it again. I reached out to customer service for a refund and I was told that I could return the cologne provided it was not opened… if it was opened there is a 20% fee taken from the price you paid for the fragrance. I was also responsible for paying shipping for the return. I ended up taking the L, by not returning the cologne because it wasn't worth my time. I based that on what I paid for the cologne. The funny thing is Fragrancebuy uses a third -party courier to deliver your orders in GTA, but if you end up returning via Canada Post, you're paying estimate minimum $15-$20 with the box the order came in. They don't provide a return shipping label.
Last thing, if you buy a fragrance at the store and you don't like the scent you can return the cologne and get a refund or exchange. Lesson learned for me… just not a good experience.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 29, 2024
I've bought from FB more than a few times now, and with every single purchase, I've been extremely satisfied. Price, authenticity, and speed of delivery have all been top notch. This is, by far, the best place to buy fragrances I've found! Thank you FragranceBuy.
Date of experience: June 3, 2024
Lots of perfume collection to choose from, all great quality from what i ordered.
Some scent i tried from smaller off brands are too cheap and overpowering, just not good. Stick to known brands and its good
Date of experience: September 7, 2024
I received my order of 5 perfumes relatively fast. The package was carefully sealed and all the perfumes were in perfect condition.
Definitely would recommend it, definitely will buy again!
Date of experience: September 18, 2024
Perfect PDM Layton Exclusif 125 ml
Always reliable on their shipping estimates
Authentic products all the time
They are overwhelmed with orders but always try to send you updates when they restock and they are always accurate when they do that
The perfect experience
Date of experience: June 30, 2024
Extremely disappointed to discover when we opened the fragrance that it was not the authentic fragrance.
I am quite familiar with the scent as it is a favourite and have bought it a few times before. I have an authentic one to compare with and this is not at all even similar - a cheap smelling knock off in good packaging.
Date of experience: September 4, 2024
Hello Sharalee, we truly apologize for the scent issue you are facing and for the frustration, inconvenience, and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I've sung the praises of Fragrance Buy in general before (great selection, prices, shipping, customer service) so here I will compliment your "notify me" feature when a fragrance has sold out. For anyone wondering, it really works! I received an email alerting me that a relatively difficult to find Memo frag was now available, and I was quickly able to grab it. This is the third time, I think, this has happened. So, thank you for that! Received both bottles, securely packaged and in perfect condition. Now just waiting for cooler weather to wear them...
Date of experience: August 29, 2024
I always have a good experience with Fragrance Buy and the Black Friday sale was no different. Found a couple of great deals and, as always, my order was processed quickly and I'm already enjoying my purchases. Thank you and happy holidays!
Date of experience: December 7, 2023
I ordered one niche fragrance and one back catalog old skool selection. Prices were great, and even though I'm in the US, I had them in just over a week. Everything came nicely packaged in a very sturdy box. This was my first time buying and was super pleased. You definitely got yourself a new customer
Date of experience: September 27, 2022
Always 10/10 on every order I have made through FragranceBuy, and my large orders have never taken over 1 week for delivery, from the moment my order was purchased.
I do wish we would be rewarded for frequent shoppers on large orders placed, and if they do offer any type of "bonuses" or "deals" for those who purchase often, I do not know how to add that in as a bonus code or some type of coupon, but other than that, I am always pleased with everything from your website, to products, to delivery. 10/10
Date of experience: June 3, 2024
I've been overall thrilled with the service and delivery of fragrance buy. I'm thankful for fragrance buy for reaching back and helping me out with any of the concerns I've had with my fragrances and their strong attitude towards satisfaction and quality. I would recommend this website over others when it comes to buying any fragrances at the best price. I've collected so many different fragrance lines all thanks to them! Thank you fragrance buy =)
Date of experience: June 4, 2024
I have always had excellent satisfaction from this site for my fragrance purchases. Highly recommended!
Date of experience: October 14, 2024
All of the products I brought were just as I imagined, the shipping was faster than I thought, took a few days. I'm so impressed will definitely be shopping here in the future.
Date of experience: June 22, 2024
Fast shipping, early delivery. Love the convenience and the care Fragrance Buy employs with all their shipments.
Date of experience: October 7, 2024
Had a bad experience with fragrancbuy.ca They keep excellent track of their stock so what you order gets shipped out in a timely manner. Terrific selection of Niche, Designer, and Middle Eastern houses.
Date of experience: June 24, 2024
As always, frag buy was exceptional in shipping and packaging. Got my fragrances quickly and safely.
Date of experience: March 25, 2024
Always a joy to deal with, frag buy is the absolute best.
Date of experience: January 13, 2024
I always get the best price and stellar delivery with fragrancebuy. My #1 site for buying. I just wish there was more stock especially with bottles over 100ml which are kinda rarer but I get that's likely not in your control!
Date of experience: September 5, 2024
I have been ordering from fragrancebuy for a while now and every time I've ordered, the items either come in earlier than expected or on time. This order was no different.
Date of experience: September 18, 2024
Fragrancebuy.ca has become my first stop when I find a fragrance that I have to have. I have always felt comfortable with authenticity first and foremost, then the prices are usually best around. Shipping is also very fast... thanks for great experiences.
Date of experience: June 3, 2024
Ordered a couple of times for me and to gift my loved ones never fail to fulfill the quality and delivery
Date of experience: October 10, 2024
Last year, it took a couple weeks for my orders to be delivered. I was impressed that it took days (not up to a week) from order to delivery in the US this time.
Date of experience: September 22, 2024
I received my purchase quickly, conveniently, and everything was in perfect condition. Very happy with the efficiency and value of Fragrancebuy.ca
Date of experience: October 6, 2024
Even though the tracking didn't work like am used to and the delivery person didn't give me a update everything was delivered safely.
Date of experience: October 7, 2024
Everything was perfect no problem with my delivery it was very fast.
Date of experience: January 5, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Janoi, we're truly sorry to hear the fragrance you received caused a headache and we sincerely apologize for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team