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Fragrance Buy has a rating of 4.8 stars from 6,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Very fast service and amazing customer service. Planning to do another purchase in the near future.
Date of experience: October 28, 2024
I was not happy with one perfume i bought did not smell that great almost like it was expired and the other perfume was kinda leaking on the sides. I did message and customer service was great but sending it back would cost me more. So not fully happy.
Date of experience: June 6, 2024
Why can't I track my package?
It gets here after a week (arrives at destinations on Thurdsay) and sits in the warehouse over the weekend and then maybe I get it? WTF
This has nothing to do with you (razor thin margins) as you keep whining about.
Date of experience: June 3, 2024
If I am on the West Coast and it takes over a week to get a small package here for $12.00 that I have to pay for, that's not acceptable.
Also why are you not giving a break to your top customers?
It's time for somebody to start a fragrance retail on the Westcoast, we are forgotten out
Date of experience: April 7, 2024
I think you need to stop this practice of only combining the coupon codes that work for you and not the customer. Even for long time customers, you treat them the same as a first time customer. Not good, am slowly looking at other alternatives. Fragrance.ca used to be pretty good, when you start playing games with the coupon codes and shipping the end result will be long tome customers leaving.
Date of experience: December 9, 2023
This site has my respect on a lot of levels, fragrances you can't get at other sites, great shipping, price point is very good. Customer satisfaction is very high, and its a Canadian site! I cannot recommend Fragrance Buy Canada enough :)
Date of experience: September 15, 2022
I always shop for new fragrances from frangrancebuy and I get really good prices. This time I got 200 ml bottle of Givenchy gentleman reserve prive for really good price. When I received my bottle it was in perfect condition as always. I never had any problems with frangrancebuy. I recommend everyone to buy fragrance from this website.
Date of experience: June 9, 2024
Delivery estimate was accurate, great selection of scents, and amazingly packaged! My package came right on time for my birthday, it was super fast :)
Date of experience: June 16, 2024
Ordered a couple of times for me and to gift my loved ones never fail to fulfill the quality and delivery
Date of experience: October 10, 2024
I have been ordering from fragrancebuy for a while now and every time I've ordered, the items either come in earlier than expected or on time. This order was no different.
Date of experience: September 18, 2024
I received my purchase quickly, conveniently, and everything was in perfect condition. Very happy with the efficiency and value of Fragrancebuy.ca
Date of experience: October 6, 2024
This is my third time ordering with fragrance buy and I'm always satisfied. The turnover is amazing and the product is safe and secure upon delivery. I would recommend them 10x over to anyone who loves fragrances.
Date of experience: June 4, 2024
Even though the tracking didn't work like am used to and the delivery person didn't give me a update everything was delivered safely.
Date of experience: October 7, 2024
Everything was perfect no problem with my delivery it was very fast.
Date of experience: January 5, 2024
The service is top notch. It, honestly doesn't get much better than: unmatched prices, great fragrances, exceptional CS and prompt delivery.
Restock can take awhile, but you're notified as soon as available if you sign up.
Date of experience: August 27, 2024
Just buy from them, they are, simply, the best stop for fragrances.
Date of experience: September 15, 2022
Perfect product. Seamless delivery. Very happy. Always a good experience dealing with Fragrance Buy.
Date of experience: October 13, 2024
I was a shopper at Fragrancebuy.ca but no longer. I personally cannot deal with a company that doesn't offer customer service. It all starts from the phone call that sends you to their "help" email. You leave a voicemail because there's no other option. VM left, then email let's hope they reach out. If it's a matter that needs to be resolved quickly, you will be quickly out of luck. I'm not sure if they are profiting from shipping fragrances then making the customer pay 14.95 to ship it back, instead of canceling orders, no matter what, is how it seems because there's no other option. Not very ethical in my opinion.
Products used:
Habit Rouge By Guerlain EDP M 100ml Tester
Date of experience: September 5, 2024
My number one fragrance shopping that for sure. Shipping and packaging are excellent. More important the quality of their fragrance are genuine. Buy with confidence.
Date of experience: September 16, 2024
I like FragranceBuy.ca the fulfill your order and is guaranteed to shipped to to you. Genuine items with a very competitive price
Date of experience: June 18, 2024
Competitive price. Authentic quality fragrances. I just hope I'm able to reach my notification on restock fragrances fast enough. Every time I receive a restock email. By the time I check out... I found that Out-of-stock is always ahead of me. But I'm a happy customer though:-)
Date of experience: October 23, 2023
Fragrance buy.my best online perfume that I love.I am a customer since 2017.when I need some perfume and it's out of stock. I'll wait till it back again.because they are the best
Date of experience: June 14, 2024
For every purchase made from your company (mine was a total of 5 with a free sample of Erba Gold) your company amazed me with great customer service, excellent packaging and the best boxes in the business!
Date of experience: June 5, 2024
Ast shipping, always in good connection 10/10, Gary is always prompt to answer all of my questions!
Thanks FragBuy always good dealing with them!
Date of experience: October 14, 2024
Loved how everything was packaged and arrived fast. I had a couple of issues which was rectified by the seller. Overall will buy again from fragrance buy
Date of experience: June 13, 2024
Always a great experience purchasing from Fragrance Buy. My go to site for the best prices on fragrances.
Date of experience: October 12, 2024
FragranceBuy.ca is by far the best discounter. Great rewards system, great packaging, clear communication with orders, fair prices and sales throughout the year. Been using for several years, 15-20+ transactions with 0 issues.
Date of experience: August 30, 2024
Déclaration is my signature scent, so this warm-weather flanker is perfect for end of summer. I have ordered several fragrances from Fragrance Buy over the past few years. Prices are almost always lower than every other site and shipping is very fast, even with customs processing into the U.S. My favorite onsite fragrance shop by far!
Date of experience: August 29, 2024
My experience with FragranceBuy was outstanding. I had a question about US/Canadian currency conversion before making the purchase. A customer service representative emailed almost immediately with the answer to my question. The order arrived well packaged for the trip and everything was as represented.
Date of experience: June 4, 2024
Love the careful and attractive passaging. Your website, though not very attractive, navigating it is easy. Unfortunately, it takes a long time to receive the packages. Overall, I love purchasing from you.
Date of experience: June 3, 2024
Got my package within the allocated time slot as told. The items were intact and the individual scents were exquisite. A recommended site for such purchases, all day.
Date of experience: June 16, 2024
Consistently great pricing, massive selection, fast shipping...what more could you ask for? I've never had anything but a 5 star experience with FragranceBuy
Date of experience: September 26, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Kathie, we sincerely apologize for any inconvenience caused by our processes, including the return shipping fees and the difficulty in reaching us by phone. Please rest assured, we issued a full refund for your order. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team