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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.8%
Positive
2,011
Neutral
14
Negative
96
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Parcel was a bit late but arrived in great condition”

laura d.
12/18/24

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: 12/9/24
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Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
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Reviews (5,960)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (72) loyalty program (50) delivery time (66) quality products (52) customer service (538) rewards program (34)
Thumbnail of user davej1458
New York
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

Proud to be able to deal with a Canadian company! They have all the products I'm searching for and if they don't, they have a great email notification that lets you know as soon as it's in stock! The prices are always great and their points program is awesome!

Date of experience: November 15, 2024

Thumbnail of user christopherp2936
California
1 review
0 helpful votes
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November 20th, 2024
Verified purchase

I ordered from FragranceBuy for the first time. I'm in the US so my package took a little be longer but everything worked out smoothly and efficiently. I definitely would order from again. Great prices, great service, excellent packaging. I can't complain.

Date of experience: November 10, 2024

Thumbnail of user aaa87
Bahrain
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

Items arrived great condition and on time as dispatch and shipping are quick. Items quality is top for reasonable prices that are difficult to get and all items are authentic. 4 stars instead of 5 stars only because usually a sample is included in the order with the fragrances and buyer protection. However, this time there was no sample included with the order.
Thanks and Best Regards.

Date of experience: November 24, 2024

Thumbnail of user jabrees
Florida
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Love this company. There are always as advertised. I have ordered over 30 different fragrances from them and all orders have been flawless. I still have a wish list so I plan on continuing to do business with them. I really have no complaints at all.

Date of experience: November 24, 2024

Thumbnail of user claudiad349
Canada
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

My son introduced me to Fragrance Buy a few months ago and I have been pleasantly surprised and extremely satisfied with the product selection and excellent customer service. I would definitely recommend it to others.

Date of experience: August 26, 2024

Thumbnail of user douga151
New York
2 reviews
0 helpful votes
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September 2nd, 2024
Verified purchase
• Updated review

Always seems to have I stock items. If they don't you leave your email and they will notify you when it's in stock, loyalty program is great, get perks like free shipping or 10% off. Never have to worry about "fakes".

Date of experience: August 23, 2024

Great prices
December 4th, 2022
Verified purchase
• Previous review

Hey got great prices for Black Friday, they are always reliable and got my fragrances in a timely manner

Date of experience: December 4, 2022

Thumbnail of user paulinam102
Canada
1 review
1 helpful vote
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November 28th, 2024
Verified purchase

The only negative experiences I've had is that I received 2 rancid perfumes and I had to send them back and pay for that. Also, that I wanted to include an additional perfume in an already paid order but had to cancel to do so. It took forever to get the cancellation which resulted in the perfume I wanted being sold out, I was extremely disappointed since it took many many waiting months for that perfume to be available. (Still unavailable now).

Other than that, very good client service experience, good prices and fast delivery.

Date of experience: November 18, 2024

Thumbnail of user deeb401
Arizona
2 reviews
0 helpful votes
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November 28th, 2024
Verified purchase
• Updated review

I have purchased many fragrances from this website, and it's always a great experience. Side note... while trying to type this review, I kept being prompted to click the verification "I'm not a robot box" I'd click it. Then 5-10 secs later I'd be prompted to click it again. Kinda annoying!

Date of experience: November 18, 2024

Top-Notch
November 19th, 2023
Verified purchase
• Previous review

I freakin love Fragrancebuy.ca -- Great prices, elite product selection, and amazing service. I placed my order on 11/7, it shipped on 11/8, and was delivered on 11/13! **Note order shipped from Canada to Arizona.

Date of experience: November 19, 2023

Fantastic
July 11th, 2023
Verified purchase
• Previous review

Great product selection, competitive pricing, and the website is easy to navigate. If I had to nitpick something, it would be the shipping cost. At almost $12, it's a bit pricey! However, I do live in the States and understand shipping from Canada isn't cheap.

Date of experience: July 11, 2023

Thumbnail of user farrellt5
Missouri
2 reviews
0 helpful votes
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September 8th, 2024
Verified purchase

Déclaration is my signature scent, so this warm-weather flanker is perfect for end of summer. I have ordered several fragrances from Fragrance Buy over the past few years. Prices are almost always lower than every other site and shipping is very fast, even with customs processing into the U.S. My favorite onsite fragrance shop by far!

Date of experience: August 29, 2024

Thumbnail of user ma638
Texas
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

My first choice to check for a fragrance online. Excellent service and prices, just need to improve time it takes to ship out and also make free shipping over $50/60 for loyal customers. You are losing sales for that when people only need to make a smaller purchase.

Date of experience: September 22, 2024

Thumbnail of user charlettek5
Canada
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I have found many hidden gems which are far below what I would have expected to pay. The shipping and delivery is always great as well.My only do that objection is that my points went missing and after contacting support and having been reassured to have them restored; they have not been restored.

Date of experience: October 11, 2024

Thumbnail of user stevep2119
Canada
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Great service. They have a customer service who responds to emails. Very impressed. They shipped my order very quick and the order was packaged nicely and taken all the measures to protect my package when mailing it out. I will definitely buy from them again.

Date of experience: September 14, 2024

Thumbnail of user jayg1038
South Carolina
1 review
0 helpful votes
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November 18th, 2024
Verified purchase
• Updated review

I am, as I'm sure most people who find FragranceBuy.ca, a collector of fine fragrances. I tend to veer towards the niche and harder to find fragrances... My signature scent is Dior Homme Le Parfum... A scent that you cannot buy direct in the US! FragranceBuy saved me a trip to France by having authentic, in-date, perfect condition Le Parfum. They ship fast, their packaging is some of the most impressive of any company I order from in any industry, and their communication is great. I am a FragranceBuy believer!

Date of experience: November 8, 2024

First time… but definitely not the last!
April 24th, 2024
Verified purchase
• Previous review

Always a little trepidation when blind purchasing a fragrance online… especially when the site is not situated in the US… But I must emphatically say any nerves about it were foolhardy. FragranceBuy is amazing. The transaction, the shipping the delivery, the quality of authentic product, and the communication the whole way through was outstanding. Then to top it all off, the packaging the product is sent in and the care taken in wrapping the products was absolutely next level awesome! The packaging itself must be a huge expense for FragranceBuy but it's so good that, that alone could make anyone a customer for life… as I will be. Thanks FragranceBuy!

Service
Value
Shipping
Quality

Date of experience: April 14, 2024

Thumbnail of user christiank416
Canada
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

This is the best fragrance discounter in Canada. I live in Montreal, and I know from experience from the many orders I made, if I were to make an order today, it will come tomorrow, maximum after tomorrow. They are quick and have good prices. I even get samples of PDM, which is great. Thanks!

Simply continue running the business as it is now, because there are no complaints whatsoever.

Date of experience: August 20, 2024

Thumbnail of user faithlynb
Canada
1 review
1 helpful vote
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October 9th, 2024
Verified purchase

My experience was very good. Ordered perfume on Sept 19 and it was delivered the following day. Extremely satisfied and happy that I got it in time for my birthday which was September 22nd. Will definitely buy again. Thank you

Date of experience: September 29, 2024

Thumbnail of user chantallej1
Canada
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

I tell all my friends and family about this site, truly the best online perfume sales option for Canadians. All my perfumes have arrived in great condition, and the one time I had a small issue (with the website), customer service was so nice and accommodating, truly a great experience.

Service
Value
Shipping
Quality

Date of experience: October 25, 2024

Thumbnail of user marcr349
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase
• Updated review

I've ordered numerous fragrances from Fragrancebuy in the past. Their efficiency is impressive, but their courier FEDEX has always been late, which is frustrating. Perfume Canada Online has caught my attention, and their delivery is reliable. I consider this to be my top choice for the future..

Date of experience: November 8, 2024

Very Satified
July 22nd, 2024
Verified purchase
• Previous review

I have purchased many fragrnces with FragranceBuy, they are always on time with delivery, and exceptional packaging

Date of experience: July 12, 2024

OUT OF STOCK ITEM
March 7th, 2023
Verified purchase
• Previous review

Greetings,
For the last 3 years, I have noticed many of your fragrances out of stock. Therefore, I have to find a different suppliers or shop online in the USA.

However, when the items are available the prices are reasonable and the shipping is always on time.

Date of experience: February 5, 2023

Thumbnail of user kimb2201
Canada
2 reviews
0 helpful votes
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September 15th, 2024
Verified purchase
• Updated review

Love it. Products are legit, prices are the cheapest you can find. I've loved all the fragrances I've purchased from fragrancebuy and will continue doing so. They arrive quickly, are nicely packaged and are exactly what you order. If you're Canadian this is the best fragrance site to be purchasing from. Highly recommended 👌

Date of experience: September 5, 2024

Great experience!
August 7th, 2024
Verified purchase
• Previous review

Glad I tried fragrancebuy. Tons of perfumes to select and I found many that are about 1/2 price compared to retail stores. I purchased 2 and both I'm super happy with. They're legit, came in the designer bottles. They definitely aren't dupes but the real deal as far as I can tell. Shipping was surprisingly fast! I expected them on a Monday but they arrived on the Saturday before so 2 days early. Can't beat that! Nicely packaged, secured/protected in a nice little box. I'm super happy with my purchases and will be buying more in the near future! Im from Canada and have experienced purchasing fragrances from American sites that display prices in Canadian... then when I saw credit card charges noticed higher prices due to conversion/shipping etc. Didnt have that issue with fragrancebuy so Ill be using them again. For anyone hesitant about purchasing from this site like I am with new sites... I'd highly recommended!

Date of experience: July 28, 2024

Thumbnail of user arronu1
North Carolina
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

FragranceBuy often has the best prices and a huge selection of hard-to-find scents. I love the website and find the "Rare Gems", "New Arrivals", and "Wish List" features to be very useful. Shipping speed is always reasonable. I live in the southern US and usually receive my items in less than a week. The packaging is the best in the game and my bottles are always incredibly secure. I still think they deserve 5 stars for their selection and prices, but I do have a couple of suggestions on how they could make things even better. 1) Free shipping based on a dollar amount rather than # of bottles. I think it's silly that I could buy five $30 bottles and get free shipping, but still have to pay to ship four $250 bottles. 2) Extend the expiration of reward points to 12 months of inactivity.

Date of experience: October 5, 2024

Thumbnail of user danielt2995
Canada
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

FragranceBuy really tries to get the customer's satisfaction and it shows. All of my purchases of fragrances have been through this site. The customer reviews are mostly honest and dependable. I've done many blind buys here. The shipments are fast and well documented. They have many sales going on.You can't go wrong here.

Date of experience: December 12, 2024

Thumbnail of user jamess10123
Canada
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Another smooth order of another affordable amazing scent! Fast shipping and so well boxed up. Ordered Insurrection Emperor and it is absolutely delicious and already had some compliments. Very pleased!

Date of experience: August 24, 2024

Thumbnail of user coreys498
Washington
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

FragranceBuy.ca is by far the best discounter. Great rewards system, great packaging, clear communication with orders, fair prices and sales throughout the year. Been using for several years, 15-20+ transactions with 0 issues.

Date of experience: August 30, 2024

Thumbnail of user kristyb423
Washington
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I have purchased from FragBuy a few times now and have always been satisfied with their offerings and delivery. Sometimes it takes a long time for fragrances to get back in stock but that's not a deal breaker. I will be purchasing from FragBuy exclusively from now on after a recent poor customer service experience with another discounter.

Date of experience: November 12, 2024

Thumbnail of user codyp355
Texas
1 review
0 helpful votes
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November 28th, 2024
Verified purchase

Fantastic fragrances from a fantastic retailer! Shipping to Texas was within the time frame they gave and arrived in perfect condition. Amazon has conditioned us to the 2 day shipping speed, but this is worth the extra time!

Date of experience: November 18, 2024

Thumbnail of user ronaldg1077
North Carolina
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

I've been able to find scents at Fragrance Buy that I can't find anywhere else and at very competitive prices. But I really apreciate that my order ships right away. I've had other vendors take more than a month.

Date of experience: October 5, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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