Fragrance Buy has a rating of 4.8 stars from 5,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.
Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.
Happy customer here for nearly 2 years. I just love FragranceBuy's huge variety of brands and products, their affordable prices and amazing customer service. The rewards programs is great too. I would highly recommend to anybody to shop here.
Date of experience: October 17, 2024
Top notch service from purchase to delivery. My cologne got to me intact and is what I thought it will be. Packaging is excellent as well. Promise delivered...leaving me very satisfied. Will definitely buy from Fragrancebuy.ca again. Highly recommended.
Date of experience: October 1, 2024
I am satisfied with my purchase. I bought Marc Jacobs Perfect For Woman. I received it on time safe and sound. The shipping process was quick enough and I received a vial of Cartier La Panthere.
Good service overall.
Date of experience: October 19, 2024
I am happy with the service and the shipping process!
Date of experience: November 2, 2023
Good quality of fragrances. Arrived secured. Happy to buy from fragbuy
Date of experience: September 14, 2022
Excellent as usual, except this time my sample leaked and my entire box smelled like Bond 9 Greenwich, thankfully it's a nice sport scent and didn't overpower the delivery guy :) Keep up the great work!
Date of experience: October 17, 2024
Fragrancebuy is an excellent website for purchasing perfumes. Their service is impressively fast, ensuring quick delivery without any hassle. The selection is vast, with competitive prices on both niche and designer fragrances. Every order is handled with care, making the entire shopping experience smooth and enjoyable. If you're looking for reliability and a great experience, Fragrancebuy is the perfect place!
Date of experience: October 11, 2024
Paid over $100 USD for 2 fragrances for a perceptible value. I received a FedEx tracking number but was never able to track the package. Since I am international customer, I anticipated that clearing customs and delivery to my address would be awhile. After a prolonged waiting period, I was again unable to track my package at the tracking number provided. I reached out to customer service where I was told my package was lost and that the company could not cover my purchase due to purchase date being greater than 14 days from my communication. I have never received a product & I am out of my money,, waiting likely weeks for a FedEx claim to be filed. Please exercise caution when purchasing products from this seller. I am unlikely to purchase a product again despite the advertised value of fragrances.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2024
Not sure if I'll order again?
Took too long, shipping was totally off from what the website stated.
Not sure if one item was legit?
Smells totally different than the one I bought from a store.
They did reply to my emails quickly, which was appreciated!
Date of experience: November 11, 2024
Hello Raya, we sincerely apologize for the delay in processing your order and for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Great deals on parfums!
Would have appreciated to get more free samples to try. When you buy in other Boutiques, you can get about 3 free perfume samples, per Perfume Bottle that you buy. And this way, we might fall in love with other fragrances & buy even more… Shipping time was okay.
Date of experience: September 16, 2024
Authentic perfumes at the most discounted price. I have not seen any other site provide scents at a cheaper price. I wish they would allow using multiple coupons on purchase as I have quite a few points.
Date of experience: November 21, 2024
I ordered perfume from FragranceBuy on several occasions. Everything has arrived at my door safe and sound, packaged well and in the time frame that was promised. I price compared to other discount fragrance outlets for the products I purchased, and found the best price to be at FragranceBuy. I appreciate the awards program. It's nice to know that being a frequent buyer has some perks.
Date of experience: October 1, 2024
I ordered a high end fragrance. Given the previous positive experience I have had purchasing from FragranceBuy, I had no hesitation trusting that I was getting the best price, and an authentic product. It arrived in excellent condition within the time frame indicated on their website. Don't hesitate to put your trust into this company. Their rewards program is a bonus, and not usually something offered on a discount site.
Date of experience: August 29, 2024
Love FedEx, they leave it at your door, instead of pretending they "tried" to deliver your package (while your at WORK of course). Then make you go get it yourself (UPS)! Fragbuy has the best pricing, selection and shipping options. Great service thus far.
Date of experience: September 24, 2024
Bring fragrant happiness to your home.Love it or hate it
Date of experience: August 4, 2024
First time customer with Fragrance Buy, and I'm very happy with the experience. Everything arrived safely, the boxes were all cellophane wrapped, and the perfumes were exquisite. Customer service responded promptly and effectively to a concern I had emailed them for. I have already placed a second order with them.
Date of experience: September 19, 2024
Fragrancebuy.ca is one of the most reliable fragrance sites I use, and often has things that other sites don't have. I wish they gave free shipping on purchases of fewer than 5 bottles, but no one is perfect. And in this case, they had a fragrance for about $20 less than the few other sites that even had this rare EDT, so I was very satisfied. Will definitely use again.
Date of experience: December 2, 2024
Shipping and service was great. Unfortunately I did not like any of the fragrances so I will not blind buy again. Ambassador had no scent. Basically the same with Dunhill Icon and Imperia. They did not last more than a few minutes.
Date of experience: September 6, 2024
Even though you are ordering from Canada and having it shipped across the border, there is never an issue with expeditiousness. I would recommend fragrancebuy.ca to anyone looking to save a little bread.
Date of experience: October 11, 2024
Quick service - even had a box for an unboxed item - team explained currency for purchases via EMAIL quickly and professionally. Prada luna rossa and ocean are very good fragrances. Oceans performance is avg.
Date of experience: October 4, 2024
I recently purchased a Creed Aventus fragrance from Fragrancebuy, expecting it to be authentic, but I am extremely disappointed with the product I received. Upon comparing it with the same fragrance purchased from a high-end retailer, there are clear discrepancies:
1. Packaging: The box did not contain the signature Creed paper insert, which is standard with authentic bottles.
2. Perfume Level: The liquid level in the bottle was noticeably lower than it should be.
3. Overall Quality: The scent lacked the richness and longevity I'm accustomed to with Creed fragrances.
I chose Fragrancebuy because of its reputation for selling authentic perfumes, but this experience has left me questioning their authenticity claims. This is very disappointing, especially given the premium price point. I will not be purchasing from them again unless they address these issues and provide assurances of authenticity.
Date of experience: December 7, 2024
Hello Etto, we sincerely apologize for the issues you're experiencing with the Creed Aventus you received and for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I had heard on Reddit that fragrancebuy was the best place in Canada to order fragrances — and they weren't lying! Top notch selection, customer service, and prices will definitely have me returning as a customer. Great place :)
Date of experience: November 17, 2024
I have not received my last order of fragrances as yet but for the orders I have made in the past, the service was flawless. I love doing business with fragrance buy, and I will continue to do business with you guys.
Date of experience: November 24, 2024
It was great first time experience for me, I love how the page is so easy to use and the prices are great. I would definitely recommend persons to shop here.
Date of experience: December 26, 2023
I have bought perfumes from Fragrance Buy a few times and I have had no regrets. My only reservation is with the shipping partner. I have had them delivered my perfume twice and both times I missed the first time because they tend to deliver at night. That said, after missing the initial delivery attempt, they said a message to confirm that they have the right details. However, there is NO way to reach them. The link to contact takes you to an unhelpful bot and they do not answer the phone. Please do something about them. Thank you.
Date of experience: October 10, 2024
I like fragrancebuy. My perfume was as expected. However, my experience with the shipping company was not okay. They attempted delivery once which I missed. Tracking on their website as poor as you can only know if it's in transit, not where it is or when it will arrive so one can't plan accordingly
Date of experience: June 30, 2024
I've purchased several fragrances from Fragrance Buy and have always been extremely happy with their business. Some of the most competitive prices you'll find, great inventory, and there really is nothing like receiving that red box in the mail. Will continue to be my primary source for fragrance purchases
Date of experience: August 12, 2024
Truly my favorite place to purchase fragrances. The prices, the loyalty program, the wishlist functionality… Look no further than fragrancebuy.ca for all of your fragrance purchasing needs
Date of experience: September 17, 2023
Mail man delivered to the wrong house, not fragrancebuy's fault. I ordered on the 29th if August and received the package within 5 days. I expected closer to 2 weeks since it was coming from Canada, but was absolutely surprised when it arrived ahead of my anticipation. Well done. Excellent products, affordable prices, fast shipping, well trusted, fantastic integrity. Keep up the great work.
Date of experience: September 8, 2024
I purchased 2 bottles of Jovan sex appeal from you and i received Jovan bottles but, the scent was something totally different. I held up your "Jovan" to a bottle I still have and they are two totally different colors. Definitely not Jovan sex appeal. I feel as though I've been swindled by your company. You took my money but, didn't give me what I originally ordered
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2024
Hello Vince, we sincerely apologize for the scent issue you're facing with the Jovan Sex Appeal fragrances you received and for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Extremely disappointed to discover when we opened the fragrance that it was not the authentic fragrance.
I am quite familiar with the scent as it is a favourite and have bought it a few times before. I have an authentic one to compare with and this is not at all even similar - a cheap smelling knock off in good packaging.
Date of experience: September 4, 2024
Hello Sharalee, we truly apologize for the scent issue you are facing and for the frustration, inconvenience, and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I had no idea! I thought all online fragranceries were the same, but I have come to find Fragrancebuy and I am thoroughly impressed! Real products, great pricing, fast shipping, lovely, thoughtful packaging, and fantastic customer communications. Every aspect was positive and now I have no need to shop around anymore! Please implement a sample program so I would know what to buy next. Thank you for your service and such a great experience!
Date of experience: September 19, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Mit, we sincerely apologize for your package being lost in transit and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team