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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.8%
Positive
2,011
Neutral
14
Negative
96
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Parcel was a bit late but arrived in great condition”

laura d.
12/18/24

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: 12/9/24
See positive reviews
Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
See critical reviews

Reviews (5,960)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (72) loyalty program (50) delivery time (66) quality products (52) customer service (538) rewards program (34)
Thumbnail of user marcellaw96
California
1 review
0 helpful votes
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November 28th, 2024
Verified purchase

The prices are great. I wish there was a little more variety and items in stock. I can find what I want mostly but some popular items are usually sold out or not on the site at all. I also wish shipping was a little faster but it is as advertised on the site. I love the packaging as well.

Date of experience: November 18, 2024

Thumbnail of user lisan1754
Canada
1 review
0 helpful votes
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December 10th, 2024
Verified purchase
• Updated review

I ordered Tim Ford Bkack Orchid as a blind buy but surprisingly I really really like it more than I thought. It is definitely authentic. The "perfume" version lasted forever on my skin. Great buy, highly recommended

Date of experience: November 30, 2024

Best customer Service
August 21st, 2024
Verified purchase
• Previous review

I've placed an online order without a discount code which I wasn't aware it was sent to my email. I then contacted customer service by email regarding this, and right away the next day my request was fulfilled and they've replied back politely and said that they would be hlad to honour it. Very professional and appreciates customer loyalty, I've never been disappointed in any products from Fragranebuy

Date of experience: August 11, 2024

Thumbnail of user roberthz
Guatemala
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I always get the best price and stellar delivery with fragrancebuy. My #1 site for buying. I just wish there was more stock especially with bottles over 100ml which are kinda rarer but I get that's likely not in your control!

Date of experience: September 5, 2024

Thumbnail of user rs953
Texas
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Ease of purchase and follow-up communication are top notch. But where FB really shines is when there have been issues (and these are rare) - their customer service is fantastic and this quality of support and peace of mind is why I love this store. Thanks FB!

Date of experience: September 9, 2024

Thumbnail of user robertw9675
Iowa
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

I chose FragranceBuy.ca because of its good reviews. My order arrived promptly and was carefully packaged. I ordered three fragrances, all of which were in their original boxes. I will be buying more from FragraneBuy.ca in the future.

Date of experience: December 14, 2024

Thumbnail of user steveng2266
Texas
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Update:
After seeing my comments below, FrangranceBuy agreed to refund my entire purchase amount. I was very happy to learn that they are attentive to customer concerns and would, based on this interaction and their bargain pricing and quick fulfillment of orders, purchase from them in the future.

Sent the wrong items. Asked for a full refund and was told that there was a 20% return and restocking fee (this was after I indicated that I was intending to purchase the correct item from the company!) Very poor customer service choice.

Date of experience: September 20, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Steven, we're truly sorry for the mix-up with the bottle size on our website not matching the correct photo. We completely understand how frustrating, inconvenient, and disappointing this must have been. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user derrickw399
Maryland
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

I placed an order which I never received due to FedEx delivering the package to an unknown location. I followed up with Fragrance Buy who sent me a link to file a missing package claim but since filing I haven't received any communication. I sent an email to follow up but still have not received any updates. I called FedEx who stated it's the sellers responsibility to file a claim.

Date of experience: November 9, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Derrick, we sincerely apologize for your package not being in your possession and for the frustration, inconvenience and disappointment this has caused. We kindly responded on help@fragbuy.ca and we kindly await your reply.

Best regards,
The FragranceBuy Team

Thumbnail of user clayb128
Canada
2 reviews
0 helpful votes
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September 10th, 2024
Verified purchase

I love getting fragrances from FragBuy. Their notifications when out of stock items are back on their shelves is awesome. I can save my wanted list and then shop at my leisure. Great shipping options and the loyalty program makes it worth coming back again and again.
I also love being able to shop in Canadian dollar and shipping from Canada.

Date of experience: August 31, 2024

Thumbnail of user sadiak16
Canada
1 review
0 helpful votes
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September 9th, 2024
Verified purchase
• Updated review

Fragrance Buy offers some of the best prices in the GTA, along with fast shipping and excellent customer service. Doing business with them always leaves me with a good experience.

Thank you Fragrance Buy!

Date of experience: August 30, 2024

Great service and amazing prices!
June 13th, 2024
Verified purchase
• Previous review

I recently purchased 3 fragrances from FragranceBuy.ca and I couldn't be more satisfied with the entire experience. My package arrived on time and in perfect condition. Not only was I thrilled with my purchase, but the customer service was exceptional. They were quick to respond to my inquiries and genuinely cared about my satisfaction. I will definitely be a returning customer!

Thank you, FragranceBuy.ca!

Date of experience: June 3, 2024

Great service!
January 6th, 2023
Verified purchase
• Previous review

Thank you! Very happy with good prices and quick shipping. Will definitely recommend and buy again

Date of experience: January 6, 2023

Thumbnail of user maikelm3
Canada
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I order almost all my perfumes from this FragranceBuy. They offer fast shipping and very competitive pricing. Also there are ofter promos where you can save big on your fragrances. Customer service is amazing, they answer fast.

Date of experience: August 31, 2024

Thumbnail of user runattopspeed
California
1 review
1 helpful vote
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September 15th, 2024

I was a shopper at Fragrancebuy.ca but no longer. I personally cannot deal with a company that doesn't offer customer service. It all starts from the phone call that sends you to their "help" email. You leave a voicemail because there's no other option. VM left, then email let's hope they reach out. If it's a matter that needs to be resolved quickly, you will be quickly out of luck. I'm not sure if they are profiting from shipping fragrances then making the customer pay 14.95 to ship it back, instead of canceling orders, no matter what, is how it seems because there's no other option. Not very ethical in my opinion.

Products used:
Habit Rouge By Guerlain EDP M 100ml Tester

Date of experience: September 5, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Kathie, we sincerely apologize for any inconvenience caused by our processes, including the return shipping fees and the difficulty in reaching us by phone. Please rest assured, we issued a full refund for your order. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user marciac651
Florida
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

I was soooo impressed with my overall shopping experience! Great prices, love the loyalty program and fassssst shipping! Honestly did not expect to receive my order so quickly in the US and that alone is reason enough to remain a loyal customer! THANK YOU

Service
Value
Shipping
Quality

Date of experience: November 19, 2024

Thumbnail of user marcb902
Canada
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Fragrancebuy are heaven sent.
I'm just towards the beginning of really being interested in fragrances and there is a whole world to discover.
My "to try" list is forever growing and it seems like for every new scent I try there are two more added to my list.
Fragrancebuy have been absolutely wonderful to deal with. Their prices are unbeatable, their products are top notch and genuine, their shipping boxes are so well done and really protect the treasures inside (and when I see their distinct package arrive I feel a little burst of joy), their shipping is quick and if you ever need to reach out to them their customer service communication is excellent.
They have really been a game changer for this noob.
Thanks FB, keep up the great work.

Date of experience: August 30, 2024

Thumbnail of user anjeshs
Canada
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Lots of perfume collection to choose from, all great quality from what i ordered.

Some scent i tried from smaller off brands are too cheap and overpowering, just not good. Stick to known brands and its good

Date of experience: September 7, 2024

Thumbnail of user rondac177
Florida
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

My experience was seamless! I did have help from a friend that told me the ins and outs, but I
Am happy to have found this site. I will continue to explore all the great smells you have... thank
You and I will pass on all the info on your products and service.

Service
Value
Shipping
Quality

Date of experience: November 28, 2024

Thumbnail of user jamesf6683
Indiana
1 review
1 helpful vote
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November 19th, 2024
Verified purchase

Fragrancebuy is always my go to when buying fragrances. However I've become hesitant lately because most of my choices are sold out more than I like. My most recent shopping haul was the same and the shipping of 10 days was not to my liking.

Date of experience: November 9, 2024

Thumbnail of user conradp79
Canada
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

I really liked the packaging and shipping experience. The package is very sturdy and gives me confidence that none of the bottles are damaged (these are gifts and I haven't opened them).

The shipping company, Shippie, is very good to work with (better than the more common known companies). Overall it was a very pleasant purchasing experience.

Date of experience: November 23, 2024

Thumbnail of user dawudb2
Canada
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

As per customer I buy perfume from frgancey for long time the perfume are good &service 👍 but my comment on this is why I don't get more discounts or gifts to make us love been with you guys & also give recommendations to other friends that helps more I guess

Date of experience: August 17, 2024

Thumbnail of user isaach256
Illinois
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

All my fragrances ive bought from you guys i have already smelled before hand but nothing compares to your prices i will continue to use this website and i continue to try to convince people to use it as well.

Date of experience: September 22, 2024

Thumbnail of user jasonl2145
California
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I ordered two products and it was packed well in a banded box with packing peanuts with safety tamper seal on the outside. The checkout process was simple and shipping was fast. Got exactly what I ordered at an amazing price. Definitely recommend and will buy again!

Service
Value
Shipping
Quality

Date of experience: August 9, 2024

Thumbnail of user alans2792
Canada
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

I had been waiting on an item to be restocked. Received an email and ordered immediately. Was saddened to find the item was not what I thought it to be. I reached out to Customer Service, they were amazing. Informed me of the discontinuation of the item I thought I ordered, and the repackaging of the item they had sent, and gave me a future credit to use for the inconvenience. Amazing Customer Service as always.

Date of experience: November 11, 2024

Thumbnail of user beatrizc21
Florida
2 reviews
1 helpful vote
  • Send Message
September 24th, 2024
Verified purchase

Since the day one my experience with fragrance buy was the best, shipping super fast and packaging the best, items or fragrances are super authentic and one of the best prices in the market I always comeback im super grateful, thanks

Date of experience: September 14, 2024

Thumbnail of user natashac384
Canada
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

First time customer and the experience was wonderful! I got a niche fragrance for such a great price. Shipping was so fast - ordered on a Friday, got my package on a Monday. Will 100% purchase again in the future.

Service
Value
Shipping
Quality

Date of experience: August 28, 2024

Thumbnail of user job916
France
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

I have always had a positive experience with FragranceBuy.ca
They are fast, reliable and provide excellent service. They have a great selection of fragrances, and the prices are also very good. Thank you Fragrance Buy!

Date of experience: November 15, 2024

Thumbnail of user juancamiloc
Canada
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I have ordered on several occasions and have always had an amazing experience.
Amazing price, everything is very well packaged and shipments are usually made very quickly.
I highly recommend fragrancebuy to any perfume fanatic.

Date of experience: October 4, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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