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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,008
Neutral
14
Negative
98
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Parcel was a bit late but arrived in great condition”

laura d.
12/18/24

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: 12/9/24
See positive reviews
Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
See critical reviews

Reviews (5,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (72) loyalty program (50) delivery time (66) quality products (52) customer service (539) rewards program (34)
Thumbnail of user tristana57
New York
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Really competitive pricing, great rewards system. Shipping may take an extra few days to go out, but the fragrances come packed really well. This is one site that I will continue to use

Date of experience: September 5, 2024

Thumbnail of user isisp15
Canada
1 review
1 helpful vote
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August 9th, 2024
Verified purchase

I ordered a perfume on a Friday night and a few hours after purchasing I emailed requesting to cancel because I was being gifted a perfume. I never heard back at all and the company just went ahead and shipped the product. Even if cancelling was not possible, I should've received a response at least instead of having my email completely ignored.

Service
Value
Shipping
Quality

Date of experience: July 30, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Isis, we sincerely apologize for not cancelling your order and for the frustration, inconvenience, and disappointment this has caused. I'm afraid your email most likely ended up in our spam/junk folder, we sincerely apologize for this and the inconvenience caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user reginaw574
North Carolina
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

I am so pleased with KBridge from Xerjoff. Thank you so much for delivering an authentic perfume. It smells so good and last a long time. I am very happy with my purchase. Thank you FragranceBuy. I will definitely buy more from you. Perfume came well packaged, and in a timely manner.

Date of experience: November 11, 2024

Thumbnail of user kurtism45
Canada
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Great service and ends up being always on time I also love the amount of different fragrances they have on hand and don't search anywhere else online.

Date of experience: September 24, 2024

Thumbnail of user antonr82
Canada
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Fast shipping and great packaging, much better than other places I ordered fragrances from. I received everything that I order intact and also, got one sample for free. I am very happy with this website.

Date of experience: July 27, 2024

Thumbnail of user karenn1757
Canada
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I am very satisfied with my perfume purchase; however with a blind buy it would be nice if comments could be left. Site has a lot of online options for fragrance. Shipping was fast.

Date of experience: September 3, 2024

Thumbnail of user rubenp300
Mississippi
1 review
0 helpful votes
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December 5th, 2024
Verified purchase

These guys are awesome. Awesome prices along with quick shipping. I had my order within a few days. Packaging was great and everything was exactly what I ordered. Definitely recommend this site.

Date of experience: November 25, 2024

Thumbnail of user sirajm13
Canada
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

Got what I ordered. It is not overnight service but it arrived as promised and packaging was excellent to ensure it arrives in best possible condition.

Date of experience: December 7, 2024

Thumbnail of user juani255
Argentina
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Second time I purchase Byredo and it has a problem.
First time it came without cellophane, opened, scratched with a pen and tightened the spray, that is, USED.
Now I bought it and it came with the cellophane, but with the BYREDO seal open and held in place by adhesive tape. They are original, however, you have to be careful, because they are sold as new and sealed and it is not.

Date of experience: September 2, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Juan, we truly apologize for the ongoing issues you've faced with the Byredo products received. Please rest assured, all the products we sell are brand new and unused, unless otherwise stated on our website. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user jagrajvirs
Jagrajvir S.
Illinois
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

I recently purchased several perfumes from FRAGRANCE BUY, and I couldn't be happier with my experience. The selection is incredible, and the scents are absolutely amazing each one exceeded my expectations. The packaging was secure, and delivery was quick and hassle-free.

Every fragrance I received feels high-quality, and they last all day, earning me plenty of compliments. I'm thrilled with my purchase and already planning my next order. If you're looking for authentic perfumes at great prices, I highly recommend FRAGRANCE BUY.

Date of experience: December 2, 2024

Thumbnail of user yaaminm
Canada
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I appreciate one thing about this team, they care about their customers, I had an issue with a products delivery and they reached out to me and refunded me the shipping fee. For that I am grateful and I would recommend their services for others.

Date of experience: August 4, 2024

Thumbnail of user aimanj2
Canada
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

This is genuinely the best website for authentic perfumes. The prices are so cheap and the shipping was so quick I was shocked. I usually order from fragrancenet but it takes more than a month, it took about a week from this website!

Date of experience: August 6, 2024

Thumbnail of user jackiee348
Rhode Island
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

Great customer service, in love with my perfumes. Ordered 5 perfumes one came with cap messed up and I contacted company they responded right away. Will order again from this company.

Date of experience: November 29, 2024

Thumbnail of user melanies1157
Canada
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I had an excellent experience with Fragrance Buy. Received my order, well packed and in perfect condition, in 10 days. That is quite fast for where I live.

Date of experience: August 30, 2024

Thumbnail of user zacharys654
Arizona
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

All items were shipped with care and were genuine fragrances. If you live in the US, please temper your expectations on shipping, as it took over a week to receive - which was fine since I knew where I was ordering from. Would definitely order from this company again, some of the best prices on the internet.

Date of experience: July 22, 2024

Thumbnail of user walids8
New York
4 reviews
0 helpful votes
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September 26th, 2024
Verified purchase
• Updated review

My number one fragrance shopping that for sure. Shipping and packaging are excellent. More important the quality of their fragrance are genuine. Buy with confidence.

Date of experience: September 16, 2024

Excellent fragrance shopping experiance
June 28th, 2024
Verified purchase
• Previous review

I like FragranceBuy.ca the fulfill your order and is guaranteed to shipped to to you. Genuine items with a very competitive price

Date of experience: June 18, 2024

VERY SATISFIED WITH THE FRAGRANCE PURCHASE
October 23rd, 2023
Verified purchase
• Previous review

Competitive price. Authentic quality fragrances. I just hope I'm able to reach my notification on restock fragrances fast enough. Every time I receive a restock email. By the time I check out... I found that Out-of-stock is always ahead of me. But I'm a happy customer though:-)

Date of experience: October 23, 2023

Thumbnail of user melaniea383
Ohio
2 reviews
0 helpful votes
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December 11th, 2024
Verified purchase

Received a notification that an item I wanted was back in stock. Ordered it an another item. Shipping was amazingly fast and items were packed well.
Site is easy to navigate and prices are fantastic.

Date of experience: December 1, 2024

Thumbnail of user jovanm41
Washington
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Absolutely love fragrancebuy.ca, my go to place to for my cologne's, will continue to be a repeat buyer now and in the future. Their prices are unmatched and shipping is FAST. I live in the states and shipping is still reasonably FAST!

Date of experience: August 14, 2024

Thumbnail of user stephent1459
Florida
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

As someone who loves to save money and can't justify paying full price for a lot of the fragrances that are highly sot after, this site creates the best of both worlds. I love their selection of name brand fragrances, so many great deals I'm excited to get my collection of colognes started. Only annoying thing is waiting for the shipping to go through, but its worth it when you get to save so much. The packaging is very nice and professional, I'm recommending this site to my friends and family.

Date of experience: July 22, 2024

Thumbnail of user annem2686
Canada
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Received nib perfume, packaged with care Thanks

Only issue was fed ex, delivery was not delivered to my address provided and a few days later received my order from neighbour.

Date of experience: November 12, 2024

Thumbnail of user cdrickk
Canada
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

I received my order of 5 perfumes relatively fast. The package was carefully sealed and all the perfumes were in perfect condition.

Definitely would recommend it, definitely will buy again!

Date of experience: September 18, 2024

Thumbnail of user stevea3101
New York
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

JPG Le Beau Paradise Gardens smells great! Beautiful coconut and fig opening, very summer holiday style, then starts to smell more of a magical garden

Date of experience: November 25, 2024

Thumbnail of user sarathm6
Canada
1 review
1 helpful vote
  • Send Message
August 2nd, 2024
Verified purchase

When i tracked my tracking number it was showing already delivered but i didn't receive my parcel, when i sent an email on helpline email address, i got reply after 3 days & the customer service staff send me a email, looks like an easy & asked me to fill the form, do other formalities & other things to do,,, i am a working person i don't have enough time to do this kind of stuff,,,,, other websites take action right away on customers complain but here they don't treat you as a valuable customer

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 23, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Sarath, we sincerely apologize for your package not being in your possession, the delayed response, and the request for the form to be filled. We understand the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user ericr3089
Missouri
1 review
0 helpful votes
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December 5th, 2024
Verified purchase

My experience with this site has been nothing short of excellent. Products arrived in a timely fashion along with being intact. Great job Fragrancebuy!

Date of experience: November 25, 2024

Thumbnail of user victorr1295
Georgia
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

It's amazing how and order from another country can get to my door faster than other companies delivering from a mere few states away. Kudos Fragrancebuy.

Date of experience: November 24, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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