- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Fragrance Buy has a rating of 4.8 stars from 5,986 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.
Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.
My new scents came in a nice tamper sealed box and well packed! I loved the first perfume I purchased and hadn't even smelled it yet! The next 3 perfumes I bought I was able to smell first so I knew I would love them. The only downside was paying almost 20 dollars to ship through Canada Post. You would think that shipping through Canada Post would have been cheaper. Product arrived fairly quickly and in perfect condition 👌
Date of experience: July 21, 2024
Order arrived within three or four days. All items intact as per order.
No telephone response system exists and email replies are delayed by several days. This is very frustrating & disappointing.
Date of experience: August 11, 2024
Order was received within couple of days on urgent basis as requested. All items are of excellent quality and genuine brands.
I highly recommend fragrance buy for providing reasonable prices for brand name excellent products, prompt customer service and exceptionally fast shipping.
Date of experience: December 22, 2023
I was promised free samples of brand name ladies & gents perfumes which were not sent with my recent order. I would like to discontinue future orders and buy from another online vendor.
Date of experience: November 19, 2023
All name brand products are genuine, available at very reasonable prices as compared to competitors. Shipments arrive within the given time frame. Very satisfied with several previous orders.
Date of experience: October 14, 2023
I've been a loyal customer for 6 years already and I've dealt with nothing but amazing customer service. They have mind unbeatable, mind blowing prices!
Date of experience: November 12, 2024
I've been a loyal customer for 5 years and the experience and communication have been top tier since Day 1! The best overall selections of designers, niche, Middle Eastern fragrances in the game! They can take my money any day of the week haha.
Date of experience: June 4, 2024
Dior Homme parfum arrived packaged great, on time and at a great price. This is for my son for Christmas and he will be thrilled. Thanks for giving it to us for a better price than department stores!
Date of experience: December 2, 2024
What I order arrived. It was well packaged and in good condition. Armani Code Parfum is exactly I wanted. Givenchy EDT intense is lovely and the Versace Homme is a good safe clean frag.
Date of experience: September 14, 2024
Pretty good, but I wish I can sort the products based on brand name on the app as well. Ordering was easy. I wish FedEx would have provided a better service. That could find my address. The products I ordered was exactly what I asked for.
Date of experience: December 19, 2024
…if only shipping and taxes didn't make every purchase a drag…between the rise in prices of even discount perfume, and shipping and taxes, it turns pleasure into pain…
Date of experience: September 26, 2024
Ordered mancera precious aoud. What they sent was not real. No batch code. Sent them an email to that effect. Waiting on pre paid shipping lable to return this fake juice for a total refund. I have 17 mancera fragrances all have the batch code on both the bottom of the packaging containing the juice and the bottom of said bottle. The batch codes on authentic mancera fragrances are lasered in the bottom of the package and the bottle.
Date of experience: August 23, 2024
Date of experience: January 1, 2024
Very pleased with the way customers services attended to me and also resolved my issues.
SHOP FRAGRANCEBUY!
Date of experience: September 15, 2024
Fragrance Buy has the best selection and best prices for fragrances. I have ordered close to 30 Fragrances from the site and have not been disappointed one single time!
Date of experience: October 8, 2024
This was my first-time ordering with Fragrance Buy-Canada. Things went extremely well and smooth. They definitely exceeded my expectations. I will continue to be a repeat customer.
Date of experience: November 26, 2023
Thank you for my order. It was nerve-wracking for me. Ordering online such an expensive item.But it came in a timely manner and was delivered as expected
Date of experience: December 2, 2024
I'm very happy with my recent purchase this fragrance that I bought from fragrancebuy.ca is usually known to have poor performance but this one that I got from them has impressive performance and I am very happy that I got my hands over original product. Thank you so so much very happy once again with my purchase.
Date of experience: July 30, 2024
I love fragrance buy. Their service is amazing and Gary is always awesome with his customer service. I love that I can buy my perfumes for a fraction of the cost and the shipping is fast too
Date of experience: December 15, 2024
My package was tossed on my porch in plain view and i was not home to collect or sign. I came home and it was stolen. I would like help to rectify the matter.
Date of experience: October 13, 2024
Hello Jack, we truly apologize for your package not being in your possession and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I'm a collector of fragrances and I find myself coming back every time to Fragrance Buy. Their selection is vast, their prices incredible, and shipping is fast. It's made expanding my collection and experimenting with new perfumes much easier and more enjoyable!
Date of experience: July 14, 2024
I didn't get the black friday even though i got the discount bag and the creed fiorentina came without the transparent film cover and I didn't buy a sample. Very disappointing
Date of experience: December 12, 2024
Hello Timi, we sincerely apologize for the frustration, inconvenience and disappointment caused by the Black Friday promotion and the lack of cellophane on the Fiorentina. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I received the order swiftly and they did an awesome job packaging.
Since I already knew the fragrance, I knew what I will get and am pleased with the experience.
Date of experience: September 6, 2024
Swift delivery, very well packaged.
Still competitive prices, but up with 30% more before pandemic times.
Date of experience: December 4, 2023
So pleased; ordered my items,arrived on time,super friendly Customer Service,too!
The bottles are huge…what a terrific deal…
Many Thanks! I'll be back!
Date of experience: October 7, 2024
Had a few items in basket. When it came to check out,all items but one were Sold Out.within one day.
Odd,considering you have tons of perfume….
Date of experience: December 12, 2023
First, the scent is wonderful. It has become a favorite almost immediately. Second the time it arrived was only 7 days from the day I purchased and it got here in wonderful packaging. Very impressed.
Date of experience: August 18, 2024
I've ordered so many times, possibly too many times, and they always have a great selection, prices to match, and I get my orders within a reasonable amount of time.
Date of experience: August 22, 2024
I've purchased from Fragrancebuy.ca quite a few times now and always look forward to seeing their special boxes arrive. They offer possibly the best prices available online and often have items other online fragrance shops do not have. Give them a try and I promise you'll be glad that you did.
Date of experience: September 14, 2022
Where do I start. Every bill I get seems like it's wrong so I email and they send me a completely different bill than the one on my account. Which seems to be correct but it doesn't look correct on my account. I've asked them multiple times to fix this they have told me that they can't because of the platform they use which is nonsense. They finally come back with a response saying they'll do something about it but it sounded like a response from the liberal government. A lot of words on all the plans they have to deal with this but no actual plan. Then there is the ridiculous shipping times, this one was excessive it took me two weeks to get my package. I asked them what was going on because my package made it to Barrie then it went backwards to Woodbridge by Vaughn. When I asked them what was going on they told me they had reached out to Fed Ex, but I didn't get a response back for 2 full days, then I asked them again what was going on I didn't get a response for another full day. They got a hold of me about 2 hours before the package finally showed up on my doorstep with no explanation of what happened just that I would be getting my package today. Then I open my package, and even though I paid for the insurance and their deal is that you would get a niche sample and a normal sample for the insurance I got no samples in my package. The samples aren't the biggest deal but they are the icing on the cake for a terrible experience.
Date of experience: December 16, 2024
Hello Ryan, we truly apologize for the ongoing issues you've faced and for the frustration and inconvenience this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Fragrancebuy was kind enough to handle my issue through their customer service!
Date of experience: May 16, 2024
I always check here first for anything I buy fragrance related. Over 90% of the time fragrancebuy.ca has what I want at the best price on the internet. Keep up the amazing work!
Date of experience: September 20, 2024
I am an Eau Addict level, very frequent buyer on FragranceBuy.com and I am located in the United States. I have been a loyal customer of FB because of their stock of excellent and often hard to find perfumes, their great prices and additional bonuses for frequent buyers, their generally reliable customer service, and their quick shipping to the U.S. I had a problem with a recent order and FragranceBuy very quickly provided me with recompense for my trouble and reassured me that they are working hard to address the issues that led to it. To me, that is a sign of a company that takes its customers and its customer service very very seriously. Overall, I highly recommend FragranceBuy for perfume addicts like me - both in Canada and the United States!
Date of experience: July 27, 2024
First off, I'll start with I'm glad you guys are here. The sales support and fragrance catalogue is amazing. You are a valuable company to Canadians and I highly recommend you to anyone I come across.
However I feel things have gone downhill a bit. Things like deals that have been less than stellar and prices have been more expensive compared to other discounter website(s) I also order from. I've also been waiting on fragrances for months only getting restock after I make the purchase somewhere else after having contacted before I did so. I don't know the specifics of the business and acquiring inventory, however the competition is offering me the fragrance in stock, with a better discount and a better faster shipping (UPS is slow) so it feels like there's a room to improve and things used to be a tad better. I understand economy hasn't been the best lately.
Things that I don't need to mention but I still will, is that the fragrances are always genuine and always get to me in one piece.
Date of experience: August 8, 2024
Awesome selection, fair prices, and they do a decent job getting it to you within a reasonable amount of time considering they are outside the USA (you don't have to wait forever).😉
Date of experience: December 1, 2024
Most definitely 10/10, everything came in perfect condition and honestly i thought it was gonna take long to get here but it really didn't. I most definitely recommend, ima shop here again fs 💯
Date of experience: September 2, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Torbert, we sincerely apologize for the issue you've faced with the Mancera Precious Oud and for the frustration, inconvenience, and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team