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Fragrance Buy has a rating of 4.7 stars from 6,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Decided to buy a couple fragrances for this winter and I couldn't be more satisfied. Although delivery time was longer than my previous orders, I understand that it's probably because of the holidays. FragranceBuy.ca good as always!
I recently purchased a Creed Aventus fragrance from Fragrancebuy, expecting it to be authentic, but I am extremely disappointed with the product I received. Upon comparing it with the same fragrance purchased from a high-end retailer, there are clear discrepancies: 1. Packaging: The box did not contain the signature Creed paper insert, which is standard with authentic bottles. 2. Perfume Level: The liquid level in the bottle was noticeably lower than it should be. 3. Overall Quality: The scent lacked the richness and longevity I'm accustomed to with Creed fragrances. I chose Fragrancebuy because of its reputation for selling authentic perfumes, but this experience has left me questioning their authenticity claims. This is very disappointing, especially given the premium price point. I will not be purchasing from them again unless they address these issues and provide assurances of authenticity.
I always love shopping at Fragrancebuy.ca and I can confidently say it is one of the best online fragrance sites. From the user-friendly interface to the ease at searching for products and don't get me started on the prices and loyalty program, it is all around one of, if not the best.
Pricing: In most cases you cannot beat the prices. I used to search for cheaper prices and no one beats fragrancebuy.ca, I don't search anymore, if fragrancebuy.ca has you can bet that is the lowest price on the web.
Selections: The variety of fragrances is impressive, ranging from niche artisanal scents to popular designer brands. I was particularly thrilled to find some hard-to-find niche brands that I've been wanting to try!
Checkout: The checkout process was smooth and secure. I appreciated the variety of payment options available, only gripe is the free shipping on 5 items or more. Still, as a loyalty reward program member, I can get free shipping with 100 sprays, so I am not too mad.
Customer Service: I had a minor issue with my order, and I was blown away by the customer service. They responded to my inquiry very quickly and resolved the issue with such professionalism and courtesy. It's clear they genuinely care about their customers.
Packaging: When my order arrived, I was delighted by the thoughtful packaging. The fragrances were securely wrapped, and the presentation made it feel like a special treat.
Product Description: If I were to gripe about anything, it would be that there are no descriptions for the fragrance or scents and there are no notes breakdowns. I completely understand that it is a lot to put in all this information and they (fragrancebuy.ca) allow reviews of scents. However, a description or note breakdown, would allow buyers to know what the scents designer's intent or what they were going for.
Overall, Fragrancebuy.ca is a gem of a fragrance site. Whether you're a fragrance expert or just starting your scent journey, this site has something for everyone. I will definitely always return for more! Highly recommended!
Date of experience: October 4, 2024
I love getting fragrances from FragBuy. Their notifications when out of stock items are back on their shelves is awesome. I can save my wanted list and then shop at my leisure. Great shipping options and the loyalty program makes it worth coming back again and again.
I also love being able to shop in Canadian dollar and shipping from Canada.
Date of experience: August 31, 2024
I order almost all my perfumes from this FragranceBuy. They offer fast shipping and very competitive pricing. Also there are ofter promos where you can save big on your fragrances. Customer service is amazing, they answer fast.
Date of experience: August 31, 2024
My son introduced me to Fragrance Buy a few months ago and I have been pleasantly surprised and extremely satisfied with the product selection and excellent customer service. I would definitely recommend it to others.
Date of experience: August 26, 2024
Because it was my first time buying from this place and I have a expensive test as well, but my package arrived safe and sound with the career, it was well packed and fragrance was what I was expecting, for sure I buy more from them
Date of experience: September 7, 2024
Fragrance Buy offers some of the best prices in the GTA, along with fast shipping and excellent customer service. Doing business with them always leaves me with a good experience.
Thank you Fragrance Buy!
Date of experience: August 30, 2024
I recently purchased 3 fragrances from FragranceBuy.ca and I couldn't be more satisfied with the entire experience. My package arrived on time and in perfect condition. Not only was I thrilled with my purchase, but the customer service was exceptional. They were quick to respond to my inquiries and genuinely cared about my satisfaction. I will definitely be a returning customer!
Thank you, FragranceBuy.ca!
Date of experience: June 3, 2024
Thank you! Very happy with good prices and quick shipping. Will definitely recommend and buy again
Date of experience: January 6, 2023
I shop at Fragrance Buy often. I think I've bought at least 15 fragrances so far. Great products and service💯
Date of experience: October 6, 2024
I've bought 90 percent of my fragrances from Fragrancebuy
100 percent satisfied and recommend highly to others
Date of experience: November 5, 2022
I had no problem at all with my order, it was a great price, and the shipping was super-fast.
Date of experience: October 17, 2024
All my experience was great, my order arrived very quick and safe.
Date of experience: June 25, 2024
Very simple and efficient website. So easy to navigate.
Tons of fragrances available
Date of experience: October 28, 2024
I always check here first for anything I buy fragrance related. Over 90% of the time fragrancebuy.ca has what I want at the best price on the internet. Keep up the amazing work!
Date of experience: September 20, 2024
Fragrancebuy are heaven sent.
I'm just towards the beginning of really being interested in fragrances and there is a whole world to discover.
My "to try" list is forever growing and it seems like for every new scent I try there are two more added to my list.
Fragrancebuy have been absolutely wonderful to deal with. Their prices are unbeatable, their products are top notch and genuine, their shipping boxes are so well done and really protect the treasures inside (and when I see their distinct package arrive I feel a little burst of joy), their shipping is quick and if you ever need to reach out to them their customer service communication is excellent.
They have really been a game changer for this noob.
Thanks FB, keep up the great work.
Date of experience: August 30, 2024
Always seems to have I stock items. If they don't you leave your email and they will notify you when it's in stock, loyalty program is great, get perks like free shipping or 10% off. Never have to worry about "fakes".
Date of experience: August 23, 2024
Hey got great prices for Black Friday, they are always reliable and got my fragrances in a timely manner
Date of experience: December 4, 2022
I wish you had more sales as a Canadian. I buy from FragranceNet and FragranceBuy both, the prices for certain perfumes are just less on Fragrancenet despite the US conversion. For a Canadian company, I just wish you guys were more competitive, hence the neutral rating. My expectations as a Canadian are just not met, hence the disappointment. Even the loyalty program is not really worth it, double/triple the points days during the month would help to boost customer loyalty. So you don't need to compare with other site. You can blindly buy knowing you have the lowest prices. The quality of the perfumes has gone down too. I ordered a cologne few months back, wrote to you about the quality, and instead of replacing it you gave me ways to boost the cologne with creams/mositurizers, or try and not put moisturizer to see if the scent changed. It's just not the way to respond to customers. I was in no way asking for a refund, just questioning the quality. The company is just okay, I wish it was more advantageous to customers pockets.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2024
Got my package safe and sound. Fragbuy never disappoints! They are the only discounters I order from
Date of experience: October 11, 2024
Fast delivery. Prompt customer service. Good packaging. Definitely will keep coking back to FragBuy.
Date of experience: October 11, 2024
Another smooth order of another affordable amazing scent! Fast shipping and so well boxed up. Ordered Insurrection Emperor and it is absolutely delicious and already had some compliments. Very pleased!
Date of experience: August 24, 2024
My number one perfume shop. I've bought over 18 bottles of perfumes and they have been delivered in pristine condition and all original.
Date of experience: September 26, 2024
Satisfied with the purchases and delivery. Perfumes arrived in good condition
Date of experience: June 20, 2024
Everything came in the box sealed the perfumes are amazing thank you for everything
Date of experience: October 26, 2024
This experience was very satisfying and should be recommended to others
Date of experience: October 26, 2024
Got one for me and two as gifts. Always happy with Fragrance buy.
Date of experience: October 26, 2024
Amazing price, fast shipping, great smell. My girlfriend loves the smell and so do I. Very happy with the purchase.
Date of experience: October 4, 2024
I've ordered so much honestly. The affordability and the selection is top notch.
Even got into fragrance culture and reviews.The rewards program is awesome costumer service is incredible. If they don't have what your looking for they will order it for you if they can.
Frag.ify on TikToc
Date of experience: September 4, 2024
Buying Retail is expensive. I found this site and they had exceptional quality and service. The best prices in canada
Date of experience: April 25, 2024
First time customer and the experience was wonderful! I got a niche fragrance for such a great price. Shipping was so fast - ordered on a Friday, got my package on a Monday. Will 100% purchase again in the future.
Date of experience: August 28, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Meena, we understand your concerns about pricing, customer loyalty, and product quality and we apologize for any frustration, inconvenience or disappointment these issues have caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team