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Fragrance Buy has a rating of 4.7 stars from 6,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Decided to buy a couple fragrances for this winter and I couldn't be more satisfied. Although delivery time was longer than my previous orders, I understand that it's probably because of the holidays. FragranceBuy.ca good as always!
I recently purchased a Creed Aventus fragrance from Fragrancebuy, expecting it to be authentic, but I am extremely disappointed with the product I received. Upon comparing it with the same fragrance purchased from a high-end retailer, there are clear discrepancies: 1. Packaging: The box did not contain the signature Creed paper insert, which is standard with authentic bottles. 2. Perfume Level: The liquid level in the bottle was noticeably lower than it should be. 3. Overall Quality: The scent lacked the richness and longevity I'm accustomed to with Creed fragrances. I chose Fragrancebuy because of its reputation for selling authentic perfumes, but this experience has left me questioning their authenticity claims. This is very disappointing, especially given the premium price point. I will not be purchasing from them again unless they address these issues and provide assurances of authenticity.
I got 14 fragrances. I got them fast, securely wrapped and the best part of all…INEXPENSIVE! I've bought from discounters in the past and this is now, by far, my favorite! They truly do customer service and quality products, TOP NOTCH!
Date of experience: September 6, 2024
This is the best fragrance discounter in Canada. I live in Montreal, and I know from experience from the many orders I made, if I were to make an order today, it will come tomorrow, maximum after tomorrow. They are quick and have good prices. I even get samples of PDM, which is great. Thanks!
Simply continue running the business as it is now, because there are no complaints whatsoever.
Date of experience: August 20, 2024
FedEx told me package was damaged in shipping. And the product I ordered is sold out so there's no way to get a replacement. Sucks that things weren't packed with care.
Date of experience: September 20, 2024
Paid over $100 USD for 2 fragrances for a perceptible value. I received a FedEx tracking number but was never able to track the package. Since I am international customer, I anticipated that clearing customs and delivery to my address would be awhile. After a prolonged waiting period, I was again unable to track my package at the tracking number provided. I reached out to customer service where I was told my package was lost and that the company could not cover my purchase due to purchase date being greater than 14 days from my communication. I have never received a product & I am out of my money,, waiting likely weeks for a FedEx claim to be filed. Please exercise caution when purchasing products from this seller. I am unlikely to purchase a product again despite the advertised value of fragrances.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2024
Hello Mit, we sincerely apologize for your package being lost in transit and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Really competitive pricing, great rewards system. Shipping may take an extra few days to go out, but the fragrances come packed really well. This is one site that I will continue to use
Date of experience: September 5, 2024
I've been purchasing from you for 5 years and have bought around 10-15 fragrances. Your prices can't be beat but I feel like something happened with your customer service in the last few years. I'm not sure if you outsourced or expanded but it's not the same as it was. The first example was when I made a purchase and I was hoping to get maybe a sample or 2 like I previously had. When I received premium fragrance samples, in some cases I purchased them. The customer service rep told me they had no control if samples would be included or not. Understandable. Literally the following day there was a special to include samples. The second example was on during this year's sale. On June 27th I went on your website right when the sale started and I couldn't add the freebie or sample to my cart. I emailed at 945pm after trying numerous times and was told they couldn't give me a reason as to why I couldn't as in the past they have seen hundreds of orders in the first minutes. Again, understandable, but I was on the website right when the sale started and it still had the image advertising the items. Overall just disappointing experiences and doesn't leave me wanting to go out of my way to purchase new fragrances. Lastly, the way these emails are concluded these days with "have a fragrant day" and wishing a "happy and fragrant journey tonight" just seemed ingenuine. I don't want this review posted, I'm just hoping Gary reads this.
Date of experience: September 20, 2024
Hello Anton, we're truly sorry to hear about your recent experiences and the disappointment you've felt after being a loyal customer with us for 5 years. We understand how these situations have impacted your trust in us, and we want you to know we take your concerns seriously. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Another fantastic experience with Fragrancebuy.
I have ordered dozens of fragrances throughout fragrancebuy.ca and they are yet to disappoint!
Date of experience: October 7, 2024
Always a great experience ordering from FragranceBuy. The selection and prices are excellent. I picked up two recent releases and I love them both.
Date of experience: September 29, 2024
Great pricing, product variety and service. One of my go to fragrance discounters. Thanks as always!
Date of experience: May 25, 2024
As usual it's always a pleasant experience buy from Fragrancebuy.CA.
Date of experience: January 22, 2024
I finally was able to acquire a bottle of Dior Homme Parfum which is in very high demand. As always the process was smooth.
Date of experience: September 28, 2023
Great service and my fragrances were in good condition. Prices and shipping were on point. This was a wonderful shopping experience, thank you FragranceBuy.
Date of experience: September 18, 2022
Best prices and really fast shipping. I'm surprised it came all the way from Canada considering how quick it arrived.
Date of experience: September 22, 2024
The only problem with Fragrancebuy is the loyalty program. The more you buy, the more benefits you will get, however, you only are allowed to use one benefit per order, and receive a bunch of more benefits for the next ones again! Meaning you'll never get to that point to use your promos, and they are actually useless. Imagine you have 10 free shippings and 5 discount coupons. You can either use free shipping or discount coupons which is so weird.
Date of experience: August 30, 2024
Hello Sadra, we sincerely apologize for the disappointment and frustration you've experienced with our loyalty program. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Have been a customer of Fragrancebuy for several years. Their customer service is fantastic, very responsive and have helped a number of times in getting discontinued or out of stock fragrances.
The price listings are the lowest online and new selection keeps expanding, weekly.
Overall, 5 stars to Gary, Touayba and rest of team for excellent service and maintaining one stop shop for fragrances
Date of experience: August 26, 2024
Fantastic customer service, Fragrancebuy team always goes above and beyond in getting excellent fragrances and delivered timely
Date of experience: March 26, 2024
From price to variety in brands and customer service. Fragrancebuy is top notch.
Time and again Gary and team have been excellent to deal with
Date of experience: September 28, 2023
Great customer service, timely delivery and quality fragrance
Date of experience: September 10, 2022
The timely delivery, careful packaging, and the bonus decant all contribute to a seamless and delightful shopping experience, making you feel valued as a customer and eager to return for your next fragrance purchase.
Date of experience: August 22, 2024
Packaging, Wait Time, Delivery and Price were Awesome!
Date of experience: December 3, 2023
Amaizing fragrance! Only issue it took 2 weeks to arrive. I know California is far away but the package traveled almost the entire east coast after arrive to Phoenix AZ
Date of experience: September 9, 2024
I am very satisfied with my perfume purchase; however with a blind buy it would be nice if comments could be left. Site has a lot of online options for fragrance. Shipping was fast.
Date of experience: September 3, 2024
Everything arrived in excellent condition. Also, I was surprised to see a decant sample since I was recently told that FragranceBuy stopped giving out samples.
Date of experience: September 8, 2024
Fragrancebuy.CA is a superior service. They hav very competitive pricing, especially with the dollar conversion rate. In addition, the shipping and packaging is above and beyond. In fact, I believe that they have the best packaging in the industry. If you haven't tried them, you are missing out.
Date of experience: August 25, 2024
FragranceBuy.ca is the best. The packaging is superior, and I have never had a negative issue or bad experience.
Date of experience: November 27, 2023
Fast shipping. Well protected for shipping. Arrived quickly! I love fragrancebuy.ca but they are always out of stock on a lot of fragrances
Date of experience: September 28, 2024
Great service and Great product. I appreciate and loved the delivery time. They got a excellent stock and at Great prices.
Date of experience: September 30, 2024
Always very pleased with your service. Delivery, packing and the care of the product is excellent. Time of delivery in the past and up til now has been and still is excellent. Keep up the good work. Thank you
Date of experience: January 1, 2025
My first casamorati fragrance,i would say 10 /10.but i wonder why fragrance buy stoped giving 1 fragrance sample in package? I havint received sample in last 3 order,bit disapointing! Otherthan very good purchase
Date of experience: September 6, 2024
Second time I purchase Byredo and it has a problem.
First time it came without cellophane, opened, scratched with a pen and tightened the spray, that is, USED.
Now I bought it and it came with the cellophane, but with the BYREDO seal open and held in place by adhesive tape. They are original, however, you have to be careful, because they are sold as new and sealed and it is not.
UPDATE: We made a final agreement and they offered me a discount coupon. That was the final resolution.
Date of experience: January 2, 2025
Hello Juan, we truly apologize for the ongoing issues you've faced with the Byredo products received. Please rest assured, all the products we sell are brand new and unused, unless otherwise stated on our website. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
To start, I buy a lot from Fragrancebuy. In December alone, I bought 2,207 US dollars. Every month, I buy a lot and a lot. So, good for you who are reading this, there were no problems. The more you buy, the more likely you are to have a problem. It's that simple. I stopped buying Byredo because all my last purchases came without the cellophane, without the factory security adhesive seal and even scratched with a pen, and worse. It came sprayed. It was visibly returned by another user and they put it up for sale and, with no luck, I went there and bought it.
First they told me that the Byredo problem they received it like that from quality control issue from the manufacturer.
Now, with this order, they sent me a Timeless (Clive) without cellophane and all handled inside. Unfortunately, every time they are the last perfumes, I have no luck. There were only two units, I bought both. One came perfect and the other like this. I often think that it wasn't even a return, I think that they open the perfume to take pictures for their website and then put it up for sale as if nothing had happened.
If it was for me, that would be fine. But when it's for a gift or for resale, it's not good. Who would like to receive an opened perfume with marks on it that have already been handled? Resale is out of the question.
I always pay attention if I'm buying "boxed" perfumes. I need it to be that way, and even if they are sold at a big discount, it's unfair to receive them in conditions that were not previously established.
Products used:
Perfume
Date of experience: December 13, 2024
I'd like to thank Gary and his team at FragranceBuy for such a terrific shopping experience. I sent an email a week prior to see if a fragrance I've been waiting for months to be restocked would be restocked soon and a rep responded promptly to my request. A week later the item I asked for actually went back in stock and so I hurried and placed my order for that and another bottle I've been waiting for. Shipping was quick and the package was secured safely. I've been a long time customer with FBuy and I look forward to buying with them in the near future. Highly recommend!'
Date of experience: August 27, 2024
As per customer I buy perfume from frgancey for long time the perfume are good &service 👍 but my comment on this is why I don't get more discounts or gifts to make us love been with you guys & also give recommendations to other friends that helps more I guess
Date of experience: August 17, 2024
As usual I received my order in less than a week.
I have yet to try my fragrances but I have seen good reviews about them.
Date of experience: September 28, 2024
Superb brand selection and attractive deal$, along with coupons and promotions
Date of experience: October 17, 2024
Great shop to find hard to get niche and high-end designer perfumes. Packing and service are on par
Date of experience: July 15, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Juliet, we're truly sorry to hear your package was damaged in transit and we apologize for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team