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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,969 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.8%
Positive
2,014
Neutral
14
Negative
97
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Parcel was a bit late but arrived in great condition”

laura d.
12/18/24

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: 12/9/24
See positive reviews
Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
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Reviews (5,969)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (72) loyalty program (50) delivery time (66) quality products (52) customer service (539) rewards program (34)
Thumbnail of user ronaldg1077
North Carolina
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

I've been able to find scents at Fragrance Buy that I can't find anywhere else and at very competitive prices. But I really apreciate that my order ships right away. I've had other vendors take more than a month.

Date of experience: October 5, 2024

Thumbnail of user josez462
Canada
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Happy customer here for nearly 2 years. I just love FragranceBuy's huge variety of brands and products, their affordable prices and amazing customer service. The rewards programs is great too. I would highly recommend to anybody to shop here.

Date of experience: October 17, 2024

Thumbnail of user igweo
Maryland
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Top notch service from purchase to delivery. My cologne got to me intact and is what I thought it will be. Packaging is excellent as well. Promise delivered...leaving me very satisfied. Will definitely buy from Fragrancebuy.ca again. Highly recommended.

Date of experience: October 1, 2024

Thumbnail of user abdoulayel8
Canada
1 review
0 helpful votes
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October 29th, 2024
Verified purchase
• Updated review

I am satisfied with my purchase. I bought Marc Jacobs Perfect For Woman. I received it on time safe and sound. The shipping process was quick enough and I received a vial of Cartier La Panthere.
Good service overall.

Date of experience: October 19, 2024

Very good service!
November 2nd, 2023
Verified purchase
• Previous review

I am happy with the service and the shipping process!

Date of experience: November 2, 2023

Well packaged
September 14th, 2022
Verified purchase
• Previous review

Good quality of fragrances. Arrived secured. Happy to buy from fragbuy

Date of experience: September 14, 2022

Thumbnail of user chriso1266
Canada
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Excellent as usual, except this time my sample leaked and my entire box smelled like Bond 9 Greenwich, thankfully it's a nice sport scent and didn't overpower the delivery guy :) Keep up the great work!

Date of experience: October 17, 2024

Thumbnail of user ravneetk21
Canada
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Fragrancebuy is an excellent website for purchasing perfumes. Their service is impressively fast, ensuring quick delivery without any hassle. The selection is vast, with competitive prices on both niche and designer fragrances. Every order is handled with care, making the entire shopping experience smooth and enjoyable. If you're looking for reliability and a great experience, Fragrancebuy is the perfect place!

Date of experience: October 11, 2024

Thumbnail of user mitp5
Michigan
1 review
1 helpful vote
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August 31st, 2024
Verified purchase

Paid over $100 USD for 2 fragrances for a perceptible value. I received a FedEx tracking number but was never able to track the package. Since I am international customer, I anticipated that clearing customs and delivery to my address would be awhile. After a prolonged waiting period, I was again unable to track my package at the tracking number provided. I reached out to customer service where I was told my package was lost and that the company could not cover my purchase due to purchase date being greater than 14 days from my communication. I have never received a product & I am out of my money,, waiting likely weeks for a FedEx claim to be filed. Please exercise caution when purchasing products from this seller. I am unlikely to purchase a product again despite the advertised value of fragrances.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 21, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Mit, we sincerely apologize for your package being lost in transit and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user rg734
Illinois
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

Not sure if I'll order again?
Took too long, shipping was totally off from what the website stated.
Not sure if one item was legit?
Smells totally different than the one I bought from a store.
They did reply to my emails quickly, which was appreciated!

Service
Value
Shipping
Quality

Date of experience: November 11, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Raya, we sincerely apologize for the delay in processing your order and for the frustration, inconvenience and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user juliel1831
Canada
1 review
1 helpful vote
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September 26th, 2024
Verified purchase

Great deals on parfums!
Would have appreciated to get more free samples to try. When you buy in other Boutiques, you can get about 3 free perfume samples, per Perfume Bottle that you buy. And this way, we might fall in love with other fragrances & buy even more… Shipping time was okay.

Date of experience: September 16, 2024

Thumbnail of user samk1594
Washington
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

Authentic perfumes at the most discounted price. I have not seen any other site provide scents at a cheaper price. I wish they would allow using multiple coupons on purchase as I have quite a few points.

Date of experience: November 21, 2024

Thumbnail of user darcyn41
Canada
1 review
0 helpful votes
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October 11th, 2024
Verified purchase
• Updated review

I ordered perfume from FragranceBuy on several occasions. Everything has arrived at my door safe and sound, packaged well and in the time frame that was promised. I price compared to other discount fragrance outlets for the products I purchased, and found the best price to be at FragranceBuy. I appreciate the awards program. It's nice to know that being a frequent buyer has some perks.

Date of experience: October 1, 2024

Seamless purchase
September 8th, 2024
Verified purchase
• Previous review

I ordered a high end fragrance. Given the previous positive experience I have had purchasing from FragranceBuy, I had no hesitation trusting that I was getting the best price, and an authentic product. It arrived in excellent condition within the time frame indicated on their website. Don't hesitate to put your trust into this company. Their rewards program is a bonus, and not usually something offered on a discount site.

Date of experience: August 29, 2024

Thumbnail of user johnp7972
Canada
1 review
0 helpful votes
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October 4th, 2024
Verified purchase
• Updated review

Love FedEx, they leave it at your door, instead of pretending they "tried" to deliver your package (while your at WORK of course). Then make you go get it yourself (UPS)! Fragbuy has the best pricing, selection and shipping options. Great service thus far.

Date of experience: September 24, 2024

Very Satisfied
August 14th, 2024
Verified purchase
• Previous review

Bring fragrant happiness to your home.Love it or hate it

Date of experience: August 4, 2024

Thumbnail of user gracer593
Canada
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

First time customer with Fragrance Buy, and I'm very happy with the experience. Everything arrived safely, the boxes were all cellophane wrapped, and the perfumes were exquisite. Customer service responded promptly and effectively to a concern I had emailed them for. I have already placed a second order with them.

Service
Value
Shipping
Quality

Date of experience: September 19, 2024

Thumbnail of user krisb613
New Jersey
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

Fragrancebuy.ca is one of the most reliable fragrance sites I use, and often has things that other sites don't have. I wish they gave free shipping on purchases of fewer than 5 bottles, but no one is perfect. And in this case, they had a fragrance for about $20 less than the few other sites that even had this rare EDT, so I was very satisfied. Will definitely use again.

Date of experience: December 2, 2024

Thumbnail of user michaelg10644
Canada
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

This was my first purchase from FB and it was so easy to research the colognes within my budget. The search features are exceptionally well done and the buying process was simple. I received my order in 5 days. I will definitely be buying again.

Date of experience: December 15, 2024

Thumbnail of user paulw3228
New York
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Shipping and service was great. Unfortunately I did not like any of the fragrances so I will not blind buy again. Ambassador had no scent. Basically the same with Dunhill Icon and Imperia. They did not last more than a few minutes.

Date of experience: September 6, 2024

Thumbnail of user jeffp1757
Georgia
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Even though you are ordering from Canada and having it shipped across the border, there is never an issue with expeditiousness. I would recommend fragrancebuy.ca to anyone looking to save a little bread.

Date of experience: October 11, 2024

Thumbnail of user brians4426
Texas
2 reviews
0 helpful votes
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October 14th, 2024
Verified purchase

Quick service - even had a box for an unboxed item - team explained currency for purchases via EMAIL quickly and professionally. Prada luna rossa and ocean are very good fragrances. Oceans performance is avg.

Date of experience: October 4, 2024

Thumbnail of user ettoe
Canada
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

I recently purchased a Creed Aventus fragrance from Fragrancebuy, expecting it to be authentic, but I am extremely disappointed with the product I received. Upon comparing it with the same fragrance purchased from a high-end retailer, there are clear discrepancies:
1. Packaging: The box did not contain the signature Creed paper insert, which is standard with authentic bottles.
2. Perfume Level: The liquid level in the bottle was noticeably lower than it should be.
3. Overall Quality: The scent lacked the richness and longevity I'm accustomed to with Creed fragrances.

I chose Fragrancebuy because of its reputation for selling authentic perfumes, but this experience has left me questioning their authenticity claims. This is very disappointing, especially given the premium price point. I will not be purchasing from them again unless they address these issues and provide assurances of authenticity.

Date of experience: December 7, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Etto, we sincerely apologize for the issues you're experiencing with the Creed Aventus you received and for the frustration, inconvenience and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user ians1195
Canada
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

I had heard on Reddit that fragrancebuy was the best place in Canada to order fragrances — and they weren't lying! Top notch selection, customer service, and prices will definitely have me returning as a customer. Great place :)

Date of experience: November 17, 2024

Thumbnail of user keenans22
TT
1 review
0 helpful votes
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December 4th, 2024
Verified purchase
• Updated review

I have not received my last order of fragrances as yet but for the orders I have made in the past, the service was flawless. I love doing business with fragrance buy, and I will continue to do business with you guys.

Date of experience: November 24, 2024

Great and affordable prices
December 26th, 2023
Verified purchase
• Previous review

It was great first time experience for me, I love how the page is so easy to use and the prices are great. I would definitely recommend persons to shop here.

Date of experience: December 26, 2023

Thumbnail of user aishao16
Canada
1 review
0 helpful votes
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October 21st, 2024
Verified purchase
• Updated review

I have bought perfumes from Fragrance Buy a few times and I have had no regrets. My only reservation is with the shipping partner. I have had them delivered my perfume twice and both times I missed the first time because they tend to deliver at night. That said, after missing the initial delivery attempt, they said a message to confirm that they have the right details. However, there is NO way to reach them. The link to contact takes you to an unhelpful bot and they do not answer the phone. Please do something about them. Thank you.

Date of experience: October 10, 2024

Delivery was not smooth
July 10th, 2024
Verified purchase
• Previous review

I like fragrancebuy. My perfume was as expected. However, my experience with the shipping company was not okay. They attempted delivery once which I missed. Tracking on their website as poor as you can only know if it's in transit, not where it is or when it will arrive so one can't plan accordingly

Date of experience: June 30, 2024

Thumbnail of user mackp40
California
1 review
1 helpful vote
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August 22nd, 2024
Verified purchase
• Updated review

I've purchased several fragrances from Fragrance Buy and have always been extremely happy with their business. Some of the most competitive prices you'll find, great inventory, and there really is nothing like receiving that red box in the mail. Will continue to be my primary source for fragrance purchases

Date of experience: August 12, 2024

Best Online Frag Shop—PERIOD
September 17th, 2023
Verified purchase
• Previous review

Truly my favorite place to purchase fragrances. The prices, the loyalty program, the wishlist functionality… Look no further than fragrancebuy.ca for all of your fragrance purchasing needs

Date of experience: September 17, 2023

Thumbnail of user davidc9948
Pennsylvania
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Mail man delivered to the wrong house, not fragrancebuy's fault. I ordered on the 29th if August and received the package within 5 days. I expected closer to 2 weeks since it was coming from Canada, but was absolutely surprised when it arrived ahead of my anticipation. Well done. Excellent products, affordable prices, fast shipping, well trusted, fantastic integrity. Keep up the great work.

Date of experience: September 8, 2024

Thumbnail of user vincew135
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I purchased 2 bottles of Jovan sex appeal from you and i received Jovan bottles but, the scent was something totally different. I held up your "Jovan" to a bottle I still have and they are two totally different colors. Definitely not Jovan sex appeal. I feel as though I've been swindled by your company. You took my money but, didn't give me what I originally ordered

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 8, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Vince, we sincerely apologize for the scent issue you're facing with the Jovan Sex Appeal fragrances you received and for the frustration, inconvenience and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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