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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,969 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.8%
Positive
2,014
Neutral
14
Negative
97
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Parcel was a bit late but arrived in great condition”

laura d.
12/18/24

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: 12/9/24
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Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
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Reviews (5,969)

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Reviews that mention popular keywords

shopping experience (72) loyalty program (50) delivery time (66) quality products (52) customer service (539) rewards program (34)
Thumbnail of user job916
France
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

I have always had a positive experience with FragranceBuy.ca
They are fast, reliable and provide excellent service. They have a great selection of fragrances, and the prices are also very good. Thank you Fragrance Buy!

Date of experience: November 15, 2024

Thumbnail of user juancamiloc
Canada
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I have ordered on several occasions and have always had an amazing experience.
Amazing price, everything is very well packaged and shipments are usually made very quickly.
I highly recommend fragrancebuy to any perfume fanatic.

Date of experience: October 4, 2024

Thumbnail of user hunterj152
Canada
1 review
1 helpful vote
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December 5th, 2024
Verified purchase

Leading up to Christmas, during a postal strike. I rate my experience 5/5! No line ups, not frustration, no scrambling, fantastic deals, no delays, no shipping confusion, no time lost. My experience, my transaction with FragranceBuy was amazing. I'll be back!

Date of experience: November 25, 2024

Thumbnail of user lucilleh77
Canada
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I've been shopping at fragrance buy for a few years now, and i have NEVER had any issues with them. My order is delivered in about two days after I placed my order (i live in toronto). The box is well package. The prices have gone up a bit, but so has everything else. I only have good things to say about Fragrance Buy, if you want good authentic perfume, with good customer service, fast shipping look no further. Highly recommended!

Date of experience: August 9, 2024

Thumbnail of user arthurb731
Nevada
1 review
0 helpful votes
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December 17th, 2024
Verified purchase
• Updated review

Fragrancebuy.ca is the only fragrance discounter I trust. All of the colognes I have bought from them were real and have delivered in terms of performance. Before I discovered Fragrancebuy.ca, I tried another discounter called Joma Shop. I ordered 5 colognes and 4 of those 5 disappeared within 15 minutes of application. I'm not sure if the colognes were fake or defective. I never ordered from Joma Shop again. The only downfall of ordering from Fragrancebuy.ca is that it takes a while to get my order. I live in Nevada and they are based out of Canada.

Date of experience: December 7, 2024

Legit
June 13th, 2024
Verified purchase
• Previous review

I've made a few purchases from FragranceBuy.Ca and have been very satisfied. All of my fragrances have been authentic.

Date of experience: June 3, 2024

Very Happy With My Purchase
November 11th, 2023
Verified purchase
• Previous review

I have been having bad luck with fake products and poor service from other discount retailers (Jomashop&Fragrance.net). All of the colognes I bought from FragranceBuy.CA smell the way they should and perform they way they should. They don't disappear 10 minutes after I spray it on my skin. This was my first purchase from them and there were five colognes in all. All five are genuine and I got them all at a great price!

Date of experience: November 11, 2023

Thumbnail of user princessp60
Minnesota
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

I was initially skeptical when I saw the prices and the website. After making my first purchase, everything was perfect; it was delivered after a week. The cologne was well-protected and packaged, and it arrived in perfect condition.

Date of experience: November 21, 2024

Thumbnail of user tonyt1236
New Jersey
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Placed an order for 3 parfum - received the parfums, happy with the order that I placed! I had some feedback/thoughts and their customer service reached out to me promptly! Thank you so much Fragrance-Buy for being wonderful and responsive to my concerns and questions! I love my parfums and everywhere I go, I get compliments on how well I smell. I will order more parfums soon!

Warmest regards,

Tony

P.s Anyone that wants to smell amazing (Friends, Family, and Colleagues), I share the link instantly to your website so they can see your extraordinary selection of fragrances! A few of my friends have made purchases already!

Date of experience: August 10, 2024

Thumbnail of user lm607
Virginia
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Cinema YSL, a discontinued product, was surprisingly available at FragranceBuy. The delightful aroma brings joy and happiness. The price was reasonable, and the shipping was exceptionally quick. I am very pleased with my purchase!

Date of experience: October 18, 2024

Thumbnail of user diquanc1
Canada
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Amazing selection of products; and interesting finds (sometimes rare ones)

The prices are much cheaper than big box stores and in-store perfumeries/perfume selling stores.

The shipping is decently fast (relative to where I live, which is in Toronto; for example, one week from placing order to receiving).

The con really is, if an item is popular, it will usually sell out and become out of stock.

Date of experience: August 14, 2024

Thumbnail of user adrianm563
Mexico
1 review
0 helpful votes
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September 1st, 2024
Verified purchase
• Updated review

The timely delivery, careful packaging, and the bonus decant all contribute to a seamless and delightful shopping experience, making you feel valued as a customer and eager to return for your next fragrance purchase.

Date of experience: August 22, 2024

Everything was excellent
December 3rd, 2023
Verified purchase
• Previous review

Packaging, Wait Time, Delivery and Price were Awesome!

Date of experience: December 3, 2023

Thumbnail of user barunk4
New York
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

I was very excited to buy a bond no. 9 dubai amethyst cologne from fragrancebuy.ca. This wasn't my first bottle so I'm very familiar with the scent. This is not the same dubai amethyst I've used previously. It literally lasts no more than 30 seconds when I've sprayed dubai amethyst 2-3 times and it lasts one full day. I compared this bottle from fragrancebuy to the dubai amethyst i have at home and they are 2 different things very disappointed and will definitely recommend not shopping here

Date of experience: September 18, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Barun, we sincerely apologize for the scent issue you are facing and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user zeec14
Canada
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Very sophisticated sweet warm vanilla perfume, it's love for me.
Compliment magnet. People will smell you & stop you & ask what your wearing. Long lasting 10 hours plus on my skin, longer on cloths. Just my opinion my observation. Definitely will buy again

Date of experience: August 9, 2024

Thumbnail of user jaswinders43
Canada
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

Rasasi Hawas is a masterpiece for those who appreciate modern, long-lasting fragrances. It combines a perfect blend of freshness, sweetness, and warmth, making it versatile for any occasion.

The scent opens with vibrant top notes of bergamot, apple, and cinnamon, giving it a fruity yet spicy allure. As it develops, you're greeted by the floral heart balanced with aquatic accords, which provide a crisp and refreshing feel. The base is where the magic happens—ambergris, musk, and woody notes create a deep, sensual, and long-lasting impression.

What truly sets Rasasi Hawas apart is its performance. It projects strongly without being overpowering and lasts for 8–10 hours easily, making it a fantastic value for money.

Overall, Rasasi Hawas is a must-try fragrance that offers premium quality at an affordable price.

Date of experience: November 22, 2024

Thumbnail of user andrews5341
Romania
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I've been a customer of Fragrancebuy.ca for about two years. I just placed an order for 8 fragrances, and due to travel timing, realized a day after I ordered that the order wouldn't arrive in time before I needed to return to my duty station overseas. I emailed Fragrancebuy and asked if I could pay for expedited shipping. They responded quickly and expedited my order at no cost! Ak$#*!a and Tara greatly exceeded my expectations for excellent customer service, and I have no qualms about recommending them to any fragrance buyer/collector. In addition, their prices and selection are always top notch. I should not that I'm also very pleased with the new additions to my collection!

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2024

Thumbnail of user ednal113
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase
• Updated review

Since the web site to the product at your door the experience is more then fantastic.

I open fragrancebuy.ca and is a beautiful journey from to pic what I'm looking for the new arrivals I finish always want more.

Date of experience: November 8, 2024

Fantastic!
August 3rd, 2024
Verified purchase
• Previous review

Excellent place to buy fragrances!
Every time I have a very nice experience, the package and the timing for each purchase is more than fantastic even when there are big promos and with an expected delay is not that much.

I just wanted to knew about fragrancebuy.ca earlier.

Date of experience: July 24, 2024

Thumbnail of user parisb111
California
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

I recently purchased from Fragrancebuy for the first time and I am both impressed and very satisfied with my purchase and experience with the company. The ordering process was easy, there was communication throughout with my order and shipping, and my package arrived relatively quickly, considering I am in the US. My order was packed well and arrived without any damage or issues. They have a great selection, great prices, and I was able to order scents that were not available to me on other US sites. Although it may seem that the cost of shipping to the US is more than other local sites, when you factor in the money you are saving from sales tax and other fees, it is more than fair and worth the money. Highly recommend!

Date of experience: November 21, 2024

Thumbnail of user levanderb1
Texas
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Fragrancebuy.ca, in my opinion, is easily the best place to purchases fragrances. As someone who collects fragrances, Fragrancebuy has one of the best selections to choose from. To make things better, the price is usually the best I can find and I love their rewards program.

Date of experience: October 10, 2024

Thumbnail of user coryg310
Massachusetts
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

This is my second time ordering from Fragrancebuy. Overall it was a good experience. 1st time I ordered 6 fragrances and they all arrived in a decent amount of time and not damaged. This time I ordered 9 fragrances and they took about 2 weeks to arrive and not damaged. Only problem I have is that the first time I purchased 6 bottles I didn't receive not one sample. This time I purchased 9 bottles and only received 1 sample. It would of been nice to receive a few more samples to try out.

Date of experience: November 15, 2024

Thumbnail of user jovans27
Canada
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Been looking for a good place to get perfumes but with great deals.
Checked everywhere but found this site to be most reliable and best prices on market.
Only downside is no free shipping on small orders.

Date of experience: August 4, 2024

Thumbnail of user alik375
New York
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Fragrance Buy has good customer service and good products...and some time great discounted products.not all the time but some time the price can be better than other discounted stores. The good thing about fragrance buy they alway have authentic perfumes.and so far I haven't have any issue with the service. So keep it up Fragrance Buy... I am giving 4 star because most of the time they don't have the products available.

Date of experience: October 11, 2024

Thumbnail of user justinc1400
Canada
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Came quickly but with just a couple small issues. There is a little chip on the bottle where it should be gold. And also very visible scratches on the atomizer when the pin is removed. Overall good experience.

Date of experience: August 19, 2024

Thumbnail of user marcosm214
Canada
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

It was my first purchase with you guys and my experience was perfect. Fast delivery, product perfectly protected, and excellent customer service. I was positively surprised by the customization and robustness of the packaging, which showed extremely professional work and focused on communication with the customer.

Date of experience: August 20, 2024

Thumbnail of user michaelr6093
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase
• Updated review

I have purchased from Francebuy.ca so many times I have lost count. I have never had a negative purchasing experience. All of my purchases have arrived on time and without any issues. Proud to support a rock-star Canadian business!

Date of experience: November 8, 2024

10/10 purchasing experience
September 10th, 2024
Verified purchase
• Previous review

Never had a bad experience with fragrancebuy.ca after countless purchases! Yay fragrancebuy! Cheers.

Date of experience: August 31, 2024

Another great purchase.
July 25th, 2024
Verified purchase
• Previous review

I have lost count of the number of purchases made from fragrancebuy.ca. All of them have been 5* experiences. Cheers.

Date of experience: July 15, 2024

Another top drawer purchase
July 8th, 2023
Verified purchase
• Previous review

I have been a customer of Fragrancbuy.ca for years now. I have lost count of the purchases made. Never once have I been disappointed. This is my go-to online frag seller - bar none. Cheers.

Date of experience: July 8, 2023

Thumbnail of user leroyv35
Canada
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Guys my experience in ordering from you has been nothing short of phenomenal. I appreciate the hard work you put in, in ensuring that my order is correct and gets to me in a timeous manner. Please keep up the amazing work.

Date of experience: August 22, 2024

Thumbnail of user karana13
California
1 review
0 helpful votes
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September 5th, 2024
Verified purchase
• Updated review

Have been a customer of Fragrancebuy for several years. Their customer service is fantastic, very responsive and have helped a number of times in getting discontinued or out of stock fragrances.
The price listings are the lowest online and new selection keeps expanding, weekly.
Overall, 5 stars to Gary, Touayba and rest of team for excellent service and maintaining one stop shop for fragrances

Date of experience: August 26, 2024

Excellent customer service
April 6th, 2024
Verified purchase
• Previous review

Fantastic customer service, Fragrancebuy team always goes above and beyond in getting excellent fragrances and delivered timely

Date of experience: March 26, 2024

Excellent customer service and catalogue of fragrances
September 28th, 2023
Verified purchase
• Previous review

From price to variety in brands and customer service. Fragrancebuy is top notch.
Time and again Gary and team have been excellent to deal with

Date of experience: September 28, 2023

Order received
September 10th, 2022
Verified purchase
• Previous review

Great customer service, timely delivery and quality fragrance

Date of experience: September 10, 2022

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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