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Fragrance Buy has a rating of 4.8 stars from 5,977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.
Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.
Had some issues but fragbuy remedied it and I recieved My order as needed! Much appreciated! Will order from them again.
Date of experience: December 20, 2024
Really competitive pricing, great rewards system. Shipping may take an extra few days to go out, but the fragrances come packed really well. This is one site that I will continue to use
Date of experience: September 5, 2024
I ordered a perfume on a Friday night and a few hours after purchasing I emailed requesting to cancel because I was being gifted a perfume. I never heard back at all and the company just went ahead and shipped the product. Even if cancelling was not possible, I should've received a response at least instead of having my email completely ignored.
Date of experience: July 30, 2024
Hello Isis, we sincerely apologize for not cancelling your order and for the frustration, inconvenience, and disappointment this has caused. I'm afraid your email most likely ended up in our spam/junk folder, we sincerely apologize for this and the inconvenience caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I am so pleased with KBridge from Xerjoff. Thank you so much for delivering an authentic perfume. It smells so good and last a long time. I am very happy with my purchase. Thank you FragranceBuy. I will definitely buy more from you. Perfume came well packaged, and in a timely manner.
Date of experience: November 11, 2024
Great service and ends up being always on time I also love the amount of different fragrances they have on hand and don't search anywhere else online.
Date of experience: September 24, 2024
Fast shipping and great packaging, much better than other places I ordered fragrances from. I received everything that I order intact and also, got one sample for free. I am very happy with this website.
Date of experience: July 27, 2024
I am very satisfied with my perfume purchase; however with a blind buy it would be nice if comments could be left. Site has a lot of online options for fragrance. Shipping was fast.
Date of experience: September 3, 2024
These guys are awesome. Awesome prices along with quick shipping. I had my order within a few days. Packaging was great and everything was exactly what I ordered. Definitely recommend this site.
Date of experience: November 25, 2024
Got what I ordered. It is not overnight service but it arrived as promised and packaging was excellent to ensure it arrives in best possible condition.
Date of experience: December 7, 2024
Second time I purchase Byredo and it has a problem.
First time it came without cellophane, opened, scratched with a pen and tightened the spray, that is, USED.
Now I bought it and it came with the cellophane, but with the BYREDO seal open and held in place by adhesive tape. They are original, however, you have to be careful, because they are sold as new and sealed and it is not.
Date of experience: September 2, 2024
Hello Juan, we truly apologize for the ongoing issues you've faced with the Byredo products received. Please rest assured, all the products we sell are brand new and unused, unless otherwise stated on our website. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I recently purchased several perfumes from FRAGRANCE BUY, and I couldn't be happier with my experience. The selection is incredible, and the scents are absolutely amazing each one exceeded my expectations. The packaging was secure, and delivery was quick and hassle-free.
Every fragrance I received feels high-quality, and they last all day, earning me plenty of compliments. I'm thrilled with my purchase and already planning my next order. If you're looking for authentic perfumes at great prices, I highly recommend FRAGRANCE BUY.
Date of experience: December 2, 2024
I appreciate one thing about this team, they care about their customers, I had an issue with a products delivery and they reached out to me and refunded me the shipping fee. For that I am grateful and I would recommend their services for others.
Date of experience: August 4, 2024
This is genuinely the best website for authentic perfumes. The prices are so cheap and the shipping was so quick I was shocked. I usually order from fragrancenet but it takes more than a month, it took about a week from this website!
Date of experience: August 6, 2024
Great customer service, in love with my perfumes. Ordered 5 perfumes one came with cap messed up and I contacted company they responded right away. Will order again from this company.
Date of experience: November 29, 2024
I had an excellent experience with Fragrance Buy. Received my order, well packed and in perfect condition, in 10 days. That is quite fast for where I live.
Date of experience: August 30, 2024
All items were shipped with care and were genuine fragrances. If you live in the US, please temper your expectations on shipping, as it took over a week to receive - which was fine since I knew where I was ordering from. Would definitely order from this company again, some of the best prices on the internet.
Date of experience: July 22, 2024
My number one fragrance shopping that for sure. Shipping and packaging are excellent. More important the quality of their fragrance are genuine. Buy with confidence.
Date of experience: September 16, 2024
I like FragranceBuy.ca the fulfill your order and is guaranteed to shipped to to you. Genuine items with a very competitive price
Date of experience: June 18, 2024
Competitive price. Authentic quality fragrances. I just hope I'm able to reach my notification on restock fragrances fast enough. Every time I receive a restock email. By the time I check out... I found that Out-of-stock is always ahead of me. But I'm a happy customer though:-)
Date of experience: October 23, 2023
Received a notification that an item I wanted was back in stock. Ordered it an another item. Shipping was amazingly fast and items were packed well.
Site is easy to navigate and prices are fantastic.
Date of experience: December 1, 2024
Absolutely love fragrancebuy.ca, my go to place to for my cologne's, will continue to be a repeat buyer now and in the future. Their prices are unmatched and shipping is FAST. I live in the states and shipping is still reasonably FAST!
Date of experience: August 14, 2024
As someone who loves to save money and can't justify paying full price for a lot of the fragrances that are highly sot after, this site creates the best of both worlds. I love their selection of name brand fragrances, so many great deals I'm excited to get my collection of colognes started. Only annoying thing is waiting for the shipping to go through, but its worth it when you get to save so much. The packaging is very nice and professional, I'm recommending this site to my friends and family.
Date of experience: July 22, 2024
Received nib perfume, packaged with care Thanks
Only issue was fed ex, delivery was not delivered to my address provided and a few days later received my order from neighbour.
Date of experience: November 12, 2024
I received my order of 5 perfumes relatively fast. The package was carefully sealed and all the perfumes were in perfect condition.
Definitely would recommend it, definitely will buy again!
Date of experience: September 18, 2024
JPG Le Beau Paradise Gardens smells great! Beautiful coconut and fig opening, very summer holiday style, then starts to smell more of a magical garden
Date of experience: November 25, 2024
When i tracked my tracking number it was showing already delivered but i didn't receive my parcel, when i sent an email on helpline email address, i got reply after 3 days & the customer service staff send me a email, looks like an easy & asked me to fill the form, do other formalities & other things to do,,, i am a working person i don't have enough time to do this kind of stuff,,,,, other websites take action right away on customers complain but here they don't treat you as a valuable customer
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 23, 2024
Hello Sarath, we sincerely apologize for your package not being in your possession, the delayed response, and the request for the form to be filled. We understand the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
My experience with this site has been nothing short of excellent. Products arrived in a timely fashion along with being intact. Great job Fragrancebuy!
Date of experience: November 25, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Adam, we sincerely apologize for your high-value order being returned to sender and the disappointment and frustration this has caused. This is not the experience we wanted you to have as your satisfaction is our top priority. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team